Providence, RI Remote Support from Certified Computer Network Service Professionals
Progent's computer technical support services can provide your Providence, RI business affordable and dependable support from Microsoft and Cisco certified information technology experts. By delivering IT support service when you require it, offering advanced expertise for line-of-business technologies, delivering value-added support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Providence, Rhode Island company an economical alternative for maximizing the profitability of small-scale business networks. Whether you have an onsite system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and maintain a reliable and secure IT system and to benefit from fast availability of the seasoned help ordinarily available only to enterprises who are able to maintain a large in-house IT organization.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network service team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.
Key Practice Areas Serviced by Progent for Businesses in Providence, Rhode Island
Progent's national group of industry certified support professionals provides support for all facets of network systems used by organizations of all sizes. Areas served by Progent in Providence include:
Support Delivery Alternatives Available for Providence, Rhode Island Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity records, consistent follow-up, and strict expense monitoring across an array of IT service delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote computer support expertise.
- On-site Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to deliver small businesses the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues. for more information, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and training for small business programs such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including office moves and major software migrations, longer term initiatives such as management analytics application programming and customization, database software programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of reliability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small companies. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced online support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Providence, Rhode Island Small Businesses
Progent's size, scope of technical skill, and familiarity with corporate network consulting allow small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service firms or independent consultants.
Teaming with Progent enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT services, small companies often depend heavily on independent consultants. Though freelance support engineers have lower overhead than larger IT service organizations and can typically bill nominally smaller rates, freelancers are occasionally unable to respond rapidly to urgent network problems. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the lack of backup staff may require your business to wait for help in case of an emergency. The more your company expands, system unavailability or problems with line-of-business applications get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting group to rely on for assistance requires them to train in place while your organization ends up footing the costs for their continuing education.
- Have Access to Expertise in Advanced Network Solutions
Many smaller support firms or independent engineers who concentrate on small company network consulting may excel at delivering routine solutions but don't have the experience to work efficiently with complex network environments that have mixed operating systems, many sites, Voice over IP systems, remote workers, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your business because big-company environments are by nature complicated, support issues demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-proven leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with a network cobbled together on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled onto of a marginal structure. As a company grows, stability and expandability problems can obstruct the success of the business. These environments need thorough assessment, smart business analysis, and broad-based expertise to migrate to a network environment that will provide the reliable basis to meet current business requirements and ease future growth.
- Partner with Solution Finders, Not Product Vendors
Small companies need direction and education to navigate through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the real interests of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the true needs of a small business.
How to Contact Progent
In case your Providence, Rhode Island company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).