Low-cost Network Tech Support from Microsoft and Cisco premier Consultants for Companies in Providence, RI
By delivering world-class know-how whenever you need it, making available specialized knowledge for critical applications, providing innovative services like virtual server hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your information network and cut support expenses. Progent understands that network security, dependability, and efficiency are as important to small businesses as to major enterprises but that small companies don't have the leverage to spend heavily in information technology and internal support staffs. Progent's basic value proposition is that no IT consulting firm can match Progent's capability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to add to the technical skills of your in-house network support group. This can save money and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.

Core Practice Areas Supported by Progent's Consultants for Companies in Providence, Rhode Island
Progent's nationwide group of industry certified consultants offers support for all aspects of information systems found in companies of all sizes. Areas served by Progent in Providence include:

Support Delivery Alternatives Available for Providence, Rhode Island Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive activity documentation, reliable follow-up, and tight expense control across an array of IT support delivery modes that include online repairs, in-person support, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, visit Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can deliver assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant it system engineering, virtualization solutions, plus integration, customization and training for business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and major software migrations, longer term initiatives such as customizing a legacy MRP system to a current Microsoft Dynamics 365 package, relational database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only provides the top degree of dependability and expandability but that is in addition convenient for customers to migrate to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for network data protection and reporting.

The breadth and size of Progent's consulting team offer a unique set of advantages to organizations wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for fixing actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for quick solutions. Another benefit of by-the-minute pricing is that customers are less tempted to allow incipient problems to fester until they grow into big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports given by every staff member to every client. The practice of documenting and archiving support activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Providence, Rhode Island company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's service specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows systems into cohesive environments with resource sharing and collaboration support. Enabling efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide expert assistance to businesses that depend on these platforms to keep their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances running across multiple venues with thousands of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the expertise of veteran wireless professionals who can assist you to determine the value of UniFi technology for your business and assist you to design, install, manage, and maintain your UniFi solution.

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    Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning HA system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, databases and logs; configuring HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for migrating to SQL Server 2019 and can deliver rapid online or onsite contact with experts in solution planning and integration, application development, SQL Server management, and network security.

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    Progent's ProSight portfolio of managed services are intended to offer organizations who have minimal in-house IT administration and support teams with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed IT services include predictable IT management costs, smart automation of routine administrative processes, continual absorption of new technology, smooth migration from older technology to up-to-date solutions, improved alignment of information technology with strategic goals, access to seasoned IT experts, and allowing management to focus on business issues rather than fast-evolving information technology.

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    Progent offers two low-cost service bundles designed to allow small companies to get an impartial security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from outside your firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from a secure computer within your company firewall to determine your exposure to inside assaults. The two security inventory services are set up and executed from a protected external location.

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    Progent can assist small and mid-size companies to set up their offsite employees with efficient integration with cloud resources.

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