Professional Remote Service for Providence, Rhode Island Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by large network support organizations. Many small companies permit themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the bandwidth or broad skill sets to react promptly or effectively to technical crises. Still other small businesses turn to giant support firms that employ technicians able to offer by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of environments and lack of standardization typical of small company IT systems.
Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent among the top Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to small businesses in every state in the country (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support team. This can save money and minimize technical risks for major IT initiatives like software development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your business to design and implement your cloud strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Providence, Rhode Island
Progent's national team of industry certified experts offers help for virtually all facets of network technology deployed by businesses of any size. Areas served by Progent in and around Providence include:
Support Delivery Options for Providence, Rhode Island Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Service Model promotes fast response, comprehensive activity documentation, dependable follow-through, and strict cost control for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small and midsize businesses the ideal combination: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, high availability it system design, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, longer term initiatives like business reporting software development and support, database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible using the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to migrate to another service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized networks common with small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network data security and reporting.
The scope and depth of Progent's consulting team bring a unique set of advantages to customers trying to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for fixing real-world network problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no retainer for services delivered during regular business hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. An additional benefit of granular invoicing is that you are not tempted to permit simple problems to fester until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by each staff member to every customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
In case your Providence, Rhode Island business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).