Expert Remote Support for Providence, Rhode Island Computer Networks from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large IT service firms. Some small businesses allow themselves to become excessively reliant on freelance engineers or small consulting organizations who lack the bandwidth or comprehensive knowledge to react promptly or efficiently to technical crises. Other small businesses turn to mass-market service providers staffed with personnel trained to offer standardized solutions to common issues but who are missing the background and versatility to deal with the variety of environments and lack of standards that characterizes small company information networks.

Progent's proven approach to delivering affordable and successful technical support to small companies has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has provided online help to businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the skills of your internal network support team. This can cut costs and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified experts to assist your company to design and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Providence, Rhode Island Office Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost online consulting to Providence, RI companies for a wide range of information technologies including:

Service Delivery Options for Providence, Rhode Island Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering network support is based on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, consistent follow-through, and strict cost monitoring across an array of network support delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: hands-on service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to a professional Help Desk with effective telephone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically are constrained by tight information technology budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer systems are always productive. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, server virtualization strategies, plus configuration, programming and training for business programs including accounting, ERP, reporting, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and massive system upgrades, extended initiatives such as management analytics application development and support, relational database application programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of availability and expandability but that is also convenient for clients to transfer to another support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and government mandates for network information protection and reporting.

The breadth and size of Progent's engineering team bring a unique set of benefits to customers wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide range of IT projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for solving actual IT problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast solutions. An additional advantage of by-the-minute billing is that customers will be less inclined to allow incipient problems to fester until they grow into big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by every staff member to each customer. The practice of detailing and organizing support records allows more effective service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain internal IT personnel gain when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Providence, Rhode Island business needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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