Affordable Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Providence, RI
By offering professional support whenever you require it, providing specialized knowledge for key business applications, providing high-value services like virtual server hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and minimize service expenses. Progent recognizes that network protection, reliability, and performance are as critical to small businesses as to large enterprises but that small companies don't have the leverage to spend heavily in computer technology and internal service staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to provide the IT support your company requires when you need it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like application development, disaster recovery planning, network security evaluations, office consolidations, or software migrations.
Progent can also provide access to accredited experts to help your business to plan and implement a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Providence, Rhode Island
Progent provides the support of accredited consultants for all aspects of information technology deployed in small companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives Available for Providence, Rhode Island Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, consistent follow-through, and strict expense monitoring across a range of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network support services.
- Onsite Service
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, see Online Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, high availability it system design, server virtualization strategies, plus configuration, customization and support for small business programs such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and major system upgrades, longer term initiatives such as management reporting software development and support, database software development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible using the class of on-site data center that is practical for most small organizations. Since Progent uses the same data centers that host the gear of many of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to transfer to another service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- OS and non- standardized networks common with small companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network information protection and reporting.
The breadth and depth of Progent's engineering staff bring a unique array of benefits to clients trying to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a consultant with proven approaches for repairing actual network problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size invoices for fast repairs. An additional benefit of by-the-minute invoicing is that clients will be less tempted to allow less critical problems to stay unaddressed until they become big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each staff member to each client. The practice of detailing and organizing service records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Providence, Rhode Island business needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).