Low-cost Network Tech Support from Microsoft premier Experts for Businesses in Providence, RI
By offering professional know-how whenever you require it, making available specialized expertise for key applications, providing innovative services like virtual server hosting, billing only for help you receive, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your information system and reduce service expenses. Progent recognizes that network security, reliability, and performance are as important to small companies as to large enterprises but that smaller organizations don't have the leverage to invest aggressively in information technology and internal support staffs. Progent's basic competitive advantage is that no IT support firm can equal Progent's capability to provide the network support your business needs whenever you need it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support group. This can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Key Practice Areas Supported by Progent for Businesses in Providence, Rhode Island
Progent's nationwide team of certified experts offers support for virtually all aspects of information systems used by companies of any size. Areas supported by Progent in Providence include:
Service Delivery Alternatives Available for Providence, Rhode Island Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive service records, dependable follow-up, and strict cost control across a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online network troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and dependable access to a professional Help Desk with effective phone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically have tight IT funds and can spare little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business information systems are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network design, virtualization solutions, plus configuration, customization and training for small business applications including financials, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, longer term projects like management analytics application development and support, database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also convenient for customers to migrate to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online consulting support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Providence, Rhode Island Small Businesses
Progent's staff size, scope of technical skill, and experience with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support firms or individual consultants.
Working with Progent's Experts enables your company to:
- Avoid Over Dependence on Freelance Consultants
For network support, small businesses often rely heavily on individual engineers. Although individual service providers have lower overhead than more substantial IT service organizations and can typically bill nominally lower fees, freelancers are frequently unable to react quickly to critical network problems. If a freelance engineer is occupied with different client, sick, on travelling, or in class, the absence of replacement staff may force your company to go without assistance in case of an emergency. The more your small business grows, network downtime or difficulties with critical programs get more costly. The money you believed you were saving on a freelancer can evaporate quickly due to lower output. Also, when independent consultants encounter new technologies, the lack of a large consulting team to depend on for assistance requires them to train with the meter running while your organization ends up footing the costs for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of smaller support firms or freelance engineers specializing in small business IT support are capable of delivering routine solutions but don't have the background to work efficiently with complicated IT infrastructures that have mixed operating systems, numerous locations, Voice over IP systems, remote workers, integrated financial and operational software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your company because big-company networks are characteristically complex, integration problems require in-depth knowledge in numerous technical areas, and reaching a high level of stability, availability, and protection calls for industry-proven leading practices.
- Build a Firm Basis for Growth
Small businesses typically start with a network implemented on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes often get piled onto of a weak structure. As a business grows, reliability and scalability problems can obstruct the productivity of the business. These environments need proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network environment that can act as the solid basis to handle critical business needs and ease downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses need direction and education to work through an increasingly complicated maze of technology options offered for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical support services with the genuine interests of customers. Combining IT support and product selling can lead to a conflict where the proposed solution is built around a preselected technology instead of being driven by the true needs of a client.
In case your Providence, Rhode Island company needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).