Providence, RI Online Support from World-class Computer Service Consultants
Progent's computer help services can deliver your Providence, RI business budget-friendly and dependable access to world-class computer professionals. By delivering network support help when you require it, offering specialized expertise for mission-critical technologies, delivering unique support such as automated server monitoring, and billing only for services you use, Progent offers your Providence, Rhode Island company an economical solution for maximizing the profitability of small-scale office information systems. If you have a local system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to build and manage a robust and safe IT system and to have quick access to the skilled support usually restricted to businesses who are able to support a sizeable in-house IT group.

For larger companies, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives such as application development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to assist your business to design and implement your cloud computing strategy.

Core IT Areas Supported by Progent for Businesses in Providence, Rhode Island
Progent offers the support of qualified consultants for all aspects of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Providence, Rhode Island Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk structure common to larger IT groups. Progent's Helpdesk Support Model promotes fast response, comprehensive activity records, dependable follow-through, and strict cost control across a range of IT support delivery modes that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to deliver small businesses the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Helpdesk with effective phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by tight information technology funds and can spare scant executive attention for handling network support, Progent's Contact Center Services can be the most efficient way to ensure that business computer systems are always productive. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, high availability network engineering, server virtualization strategies, plus integration, customization and support for small business programs including financials, operations, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended projects like business analytics software development and customization, database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, security, and performance than is possible with the class of internal data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also easy for clients to transfer to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- OS and loosely standardized environments common with small companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for network information security and incident reporting.

The scope and size of Progent's consulting staff offer a powerful set of advantages to customers trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for repairing real-world IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for fast fixes. Another benefit of granular billing is that your company are not tempted to permit simple problems to stay unaddressed until they become big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by each staff member to every client. The practice of documenting and archiving support activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Providence, Rhode Island company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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