Expert Remote Technical Support for Providence, Rhode Island Small Business Computers from Microsoft Certified Engineers
Small companies have typically been overlooked by major IT service firms. Many small businesses permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive knowledge to react quickly or efficiently to technical crises. Still other small companies turn to mass-market support firms that employ personnel taught to offer standardized solutions to ordinary problems but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small company information systems.

Progent's time-tested methodology for delivering low-cost and successful technical support to small companies has made Progent one of the premier Microsoft-certified network service firms in the industry. Progent has delivered online support to businesses in every state in the country (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network support personnel. This can reduce expenses and help meet schedules for big projects such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and implement your cloud computing strategy.

Main Technical Areas Supported by Progent for Providence, Rhode Island Business Networks
As a Microsoft-certified Partner IT service company that maintains a large team of Cisco CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Providence, RI businesses for a wide range of information technologies such as:

Service Delivery Alternatives Available for Providence, Rhode Island Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering IT support is built on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service documentation, reliable follow-up, and strict expense control across a range of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online network support services.

  • Onsite Support
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: onsite service professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, see Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-time projects such as office relocations and major software migrations, extended projects like business reporting software programming and customization, relational database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and MS SQL to provide small companies with greater levels of dependability, protection, and performance than is feasible using the type of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems are regularly backed up and ready for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for customers to transfer to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Providence, Rhode Island Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting enable small companies to sidestep the pitfalls related to excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, small businesses often depend excessively on individual engineers. Although individual support engineers have lower expenses than more substantial IT service firms and can afford to bill nominally smaller rates, individuals are often too overworked to react rapidly to critical network problems. If an independent consultant is occupied with another client, sick, on travelling, or in class, the lack of replacement staff may force your company to wait for assistance during a crisis. As your small business grows, network downtime or difficulties with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear fast because of lost productivity. Also, when freelance consultants encounter new problems, the unavailability of a large engineering group to depend on for help forces them to train with the meter running while your company winds up with the costs for their continuing education.

  • Gain Access to Experts in Sophisticated IT Issues
    Many small support organizations or freelance engineers focused on small business IT consulting may excel at delivering routine fixes but don't have the seasoning to work efficiently with complex IT configurations that have mixed operating systems, multiple locations, VoIP implementations, mobile clients, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your small business because enterprise networks are inherently complicated, support problems require in-depth understanding of in numerous technical disciplines, and achieving a high level of robustness, availability, and protection requires industry-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of band-aid repairs commonly get tossed on top of a marginal foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that will provide the solid foundation to handle critical business needs and support future growth.

  • Team with Solution Consultants, Not Product Resellers
    Small companies need guidance and education to navigate through an ever more complex maze of technology options offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting support services with the real interests of customers. Combining IT support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Providence, Rhode Island company wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's UNIX platform support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise offers you a convenient single consulting firm to help you build and manage a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can help small and mid-size organization to design, configure, test and manage backup/restore systems required for offsite workers.

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    Progentís Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts provide telephone support and online direct network connection to isolate and repair network problems quickly and affordably. The breadth of technical experience available from Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult network issues to appropriate experts as needed.

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    Cisco Firewall integration Network Consultants

    Progentís Cisco-Certified technology consultants offer experienced PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible combination of protection, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progentís Cisco experts can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Award Winning ASA Firepower Remote Troubleshooting

    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management and automation of modern security features such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and carry out an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent's Cisco-certified Wi-Fi technology experts can help organizations to configure, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

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    Consultancy Windows 10 Upgrade

    Progent's Windows consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and post-migration technical help.

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    Professional Windows Server Essentials Disaster Recovery

    Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small organizations to transition from the traditional stand-alone in-house datacenter to the new hybrid networking paradigm that includes local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent can provide full-service project management so you can plan and execute an efficient migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers as-needed consulting help, technical support, and customized training.

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