Professional Remote Help for Providence, Rhode Island Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major IT support organizations. Some small businesses allow themselves to grow overly reliant on freelance engineers or small consulting firms who lack the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Other small companies turn to giant support providers that employ technicians taught to offer standardized fixes for ordinary problems but who are missing the background and versatility to deal with the diversity of configurations and lack of standards typical of small company IT networks.
Progent's proven methodology for providing low-cost and effective technical service to small businesses has made Progent one of the premier Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote support to small businesses in every state in the United States (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to plan and execute a sensible cloud strategy.
Main Practice Areas Supported by Progent for Business Networks in Providence, Rhode Island
Progent offers the services of accredited consultants for all facets of information technology found in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Providence, Rhode Island Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk structure common to big IT support groups. Progent's Contact Center Support Model promotes fast response, comprehensive service records, reliable follow-up, and tight expense monitoring across an array of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's remote computer support expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability it system design, server virtualization solutions, plus integration, programming and support for small business applications such as accounting, operations, business analytics, CRM, and productivity packages. Progent can help with short-term projects including site moves and massive software migrations, longer term projects such as business information software programming and customization, database software development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key applications like Exchange Server and SQL Server to provide small companies with greater levels of availability, security, and recoverability than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for IT data protection and reporting.
The scope and size of Progent's consulting staff bring a powerful set of advantages to customers trying to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only expert technical help, but also a consultant with field-tested methods for solving real-world network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major bills for quick solutions. An additional advantage of by-the-minute pricing is that clients are less tempted to permit minor issues to fester until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each consultant to every client. The discipline of detailing and organizing service records results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
If your Providence, Rhode Island business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).