Fast, Affordable Remote Computer Assistance for Providence, Rhode Island Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support services to customers with small-business IT budgets. Progent has developed a powerful support solution that features a low-overhead, seamless virtual office infrastructure, sophisticated online repair tools, a large pool of consultants accredited in a wide range of technical practice areas, a Help Desk operational structure that promotes responsiveness and ensures follow-through, a worldwide group of on-line service professionals, in-person service availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your company to plan and execute your cloud strategy.
Core Technologies Serviced by Progent for Businesses in Providence, Rhode Island
Progent's team of certified engineers offers assistance for virtually all facets of information systems deployed by companies of any size. Practice areas served by Progent in Providence include:
Support Delivery Options Available for Providence, Rhode Island Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing IT support is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service records, consistent follow-up, and strict cost control for a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and training for business applications including accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects including office moves and major software migrations, longer term projects such as management information software development and customization, relational database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the type of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition easy for customers to transfer to another service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert online support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Providence, Rhode Island Businesses
Progent's size, depth of technical skill, and experience with corporate network consulting enable small businesses to sidestep the problems related to excessive reliance on thinly staffed service firms or independent engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Dependence on Individual Consultants
For network services, smaller companies sometimes depend heavily on independent engineers. Although individual service providers have lower expenses than larger support firms and can afford to charge nominally smaller fees, they are occasionally too busy to react quickly to critical network problems. If an independent consultant is busy with different customer, sick, on vacation, or in training, the lack of replacement staff may force your company to go without help in case of an emergency. The more your small business expands, system downtime or problems with line-of-business applications get more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast due to lower output. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a large consulting group to count on for advice requires them to train in place while your company winds up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
Many smaller service organizations or freelance consultants who concentrate on small business network consulting are capable of providing routine solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, many locations, Voice over IP implementations, remote clients, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complicated, support issues require in-depth knowledge in many technical disciplines, and achieving a high level of stability, reliability, and security calls for industry-proven processes.
- Create a Solid Foundation for Growth
Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require proper assessment, smart business analysis, and broad-based experience to upgrade to a network infrastructure that can provide the solid foundation to handle critical business needs and ease future growth.
- Work with Solution Finders, Not Product Vendors
Small businesses require guidance and insight to navigate through an ever more complex array of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting services with the genuine needs of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the true needs of a small business.
How to Contact Progent
In case your Providence, Rhode Island business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).