Fast and Affordable Remote Help for Providence Rhode Island Computer Systems
For businesses in Providence Rhode Island, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools needed to resolve most information system problems quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast fixes manage to turn into big bills. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that ensure the highest level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to communicate with your computer system without compromising network security.
Progent's sophisticated technical support reporting application stores detailed documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the history of support delivered to every customer by every consultant. This archive of anomalies and repairs is structured as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to determine optimal resolutions promptly.
Remote support available from Progent to businesses in Providence Rhode Island include:
Certified Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult challenges associated with network planning, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their broad expertise allows them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your environment using state-of-the-art on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity devices by offering services that include:
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover in depth data security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance resolving problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Providence Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your computer users in Providence Rhode Island rapid communication with a large support resource with extensive background offering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's target is to fix rather than simply report technical issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Providence Rhode Island remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support multiple operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Providence Rhode Island, Progent's online computer support specialists can deliver professional and cost-effective IT help the moment your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Providence office has a local freelance support technician or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Providence Rhode Island
Progent's online support services allow your Providence organization to have the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your network will derive greater strategic value by becoming more available, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your local IT resources
For most companies in Providence Rhode Island, nearby network support providers, whether made up of outside consultants or an internal IT staff, can deal with typical technical problems. However, serious problems sometimes spring up when local resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to augment your regular help and to transfer useful information to improve your ability to handle future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your company to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to insure your network stays available.
- Build a Scalable Foundation for Smooth Growth
Businesses typically begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such badly built environments require careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the stable foundation to meet vital business requirements and simplify future growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each staff member to each customer. The practice of detailing and archiving support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.