Immediate Online Support for Providence Rhode Island Networks
For companies located in Providence Rhode Island, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most information system issues rapidly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many online service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast repairs somehow end up as large tabs. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and proven processes which permit the highest degree of efficiency for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's system without violating system security.
Progent's sophisticated customer support reporting system includes thorough records for all service that Progent's clients have received. Progent's staff engineers have access to the records of services delivered to each Progent client by any consultant. This history of issues and responses is organized as a conveniently retrievable support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service experts are able to find optimal solutions in the least time.
Online technical services available from Progent to companies in Providence Rhode Island include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals can deliver network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist your business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to resolve problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote support tools in order to perform efficient, safe, and affordable analysis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking products by providing services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can bolster the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough information security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to address a wide array of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Providence Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk Call Center software products to handle the unique demands of your business, or adding temporary phone support personnel to work with your existing Help Desk group during high-demand scenarios such as software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced network experts provides your computer users in Providence Rhode Island immediate assistance from a large support group with extensive experience delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a crucial contributor to business productivity, and Progent's policy is to resolve and not merely track network issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth engineering support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Providence Rhode Island online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they cause network outages, automated monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Providence Rhode Island, Progent's online computer support specialists can deliver professional and affordable system support the instant your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Providence organization has a local freelance support technician or maintains an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected network crises or especially complex integration problems.
Benefits of Progent's IT Support for Companies in Providence Rhode Island
Progent's remote support services allow your Providence business to experience the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your on-site IT resources
For most businesses in Providence Rhode Island, local network support providers, whether represented by independent consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service people. In these instances, Progent's online support professionals offer an easy, fast, and economical solution to supplement your local resources and to pass on useful information to improve your ability to handle downstream issues locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than larger consulting firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your network expands, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.
- Create a Solid Foundation for Seamless Growth
Organizations often start with an IT system created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and expandability issues can impede the success of the organization. These badly designed systems need proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices need guidance and technical education to navigate through an ever more complex array of product alternatives capable of accelerating business growth and enhancing productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to each customer. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.