Fast and Affordable Remote Help for Providence Rhode Island Networks
Urgent Phone Consulting for Providence NetworksFor businesses in Providence Rhode Island, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced technology necessary to resolve most information system issues quickly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick fixes manage to end up as large invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to communicate with your network remotely without violating network security.

Progent's powerful technical support reporting system keeps thorough histories describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This database of issues and responses is organized as a quickly retrievable internal database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting experts can come up with optimal resolutions promptly.

Online technical services provided by Progent to clients in Providence Rhode Island include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center application software to handle the unique demands of your company, or providing occasional phone support personnel to work with your internal Call Center team to handle demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Providence Rhode Island instant communication with an efficient technical support group with substantial experience offering phone help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a key driver of business productivity, and Progent's aim is to fix rather than merely annotate IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Providence Rhode Island online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause crashes, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a combination of OS platforms.
How Your Providence Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Providence Rhode Island, Progent's online network support specialists can provide professional and economical system help whenever your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Providence organization has a local independent support technician or employs a full time organization that can deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Providence Rhode Island
Progent's online technical help services enable your Providence organization to enjoy the benefits of immediate, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Providence Rhode Island, nearby network service providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, IT crises can spring up when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call support experts offer an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies often depend on independent freelance service providers. While freelance service people have less overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your business grows, network downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to meet current business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the front lines of IT service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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