Expert Remote Support for Provo, Utah Networks from World-class Consultants
Small businesses have typically been overlooked by major network service organizations. Some small companies allow themselves to grow excessively dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to respond quickly or effectively to technical crises. Still other small businesses resort to giant support firms that employ personnel taught to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small company information networks.
Progent's time-tested approach to delivering affordable and effective network service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the United States. Progent has provided remote support to businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major projects such as software development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to design and implement your cloud strategy.
Primary Products and Technologies Serviced by Progent for Companies in Provo, Utah
Progent's national group of world-class consultants offers help for all facets of information systems used by organizations of any size. Areas served by Progent in and around Provo include:
Service Delivery Options Available for Provo, Utah Businesses
Progent offers a variety of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service records, reliable follow-through, and strict expense control across an array of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and support for small business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects like management reporting application programming and support, relational database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of reliability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only delivers the top degree of availability and scalability but that is also convenient for customers to transfer to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can handle the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Provo, Utah Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting enable small companies to sidestep the problems related to excessive reliance on thinly staffed service organizations or independent engineers.
Teaming with Progent's Experts enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT services, small companies often rely excessively on freelance consultants. Although individual service providers have lower expenses than larger IT service firms and can typically charge nominally smaller rates, freelancers are often too busy to react quickly to urgent network problems. If an independent consultant is busy with different client, ill, on vacation, or in training, the absence of replacement personnel may require your business to wait for assistance during an emergency. As your small business grows, system unavailability or problems with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can disappear fast due to lost productivity. Also, when independent consultants confront unfamiliar problems, the lack of a big consulting team to depend on for assistance forces them to train with the meter running while your business winds up footing the bill for their continuing education.
- Have Access to Expertise in Advanced Information Technology Issues
Many small service firms or freelance engineers focused on small business network consulting may excel at providing connect-the-dots fixes but lack the experience to work cost-effectively with complex network configurations that have a variety of operating systems, numerous locations, VoIP systems, remote workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can benefit your company because big-company networks are by nature complex, integration problems demand in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security requires enterprise-proven processes.
- Create a Solid Foundation for Growth
Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc fixes often get tossed on top of a tenuous structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. These environments need proper assessment, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid basis to meet critical business needs and ease future growth.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses require guidance and insight to navigate through an increasingly complex maze of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match technical support with the real needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being driven by the true needs of a small business.
Get in Touch with Progent
In case your Provo, Utah business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).