Immediate, Low-cost Remote Computer Network Troubleshooting for Provo, Utah Small Companies
For over twenty years, Progent has focused on providing enterprise-class network support services to customers who have small-business IT budgets. Progent has built a unique support system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair technology, a substantial team of engineers certified in a broad array of technical disciplines, a Help Desk service model that maximizes responsiveness and ensures follow-through, a global group of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network issues in the shortest time and at the lowest cost to clients.
For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security audits, office consolidations, or software migrations.
Progent can also provide access to certified consultants to help your business to design and execute your cloud strategy.
Main Technologies Supported by Progent for Business Networks in Provo, Utah
Progent provides the support of certified consultants for all aspects of network technology found in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Options Available for Provo, Utah Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service documentation, consistent follow-through, and strict cost monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional information about Progent's online computer support services.
- On-site Service
Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems. for more information, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, fault tolerant network design, virtualization strategies, plus configuration, customization and support for small business programs including accounting, operations, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects like upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 package, relational database software programming and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains control of the software in the client's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful array of benefits to clients trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the front lines of network service, performing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with proven methods for repairing real-world IT problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast solutions. An additional benefit of granular pricing is that clients won't be tempted to permit incipient problems to fester until they grow into big ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every staff member to each customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Provo, Utah company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).