Affordable Network Tech Support from Microsoft premier Experts for Companies in Provo, UT
By delivering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and cut support costs. Progent understands that network protection, reliability, and efficiency are just as critical to small companies as to major enterprises but that smaller organizations don't have the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental competitive advantage is that no IT support firm can match Progent's capability to deliver the network support your company requires when you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives like application programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to help your company to design and execute your cloud strategy.
Main Technologies Serviced by Progent for Provo, Utah Businesses
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network experts and Apple accredited engineers, Progent offers urgent troubleshooting and low-cost online consulting to Provo, UT companies for a wide range of information technologies such as:
Service Delivery Alternatives for Provo, Utah Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough activity documentation, dependable follow-up, and strict expense control for a range of IT support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online network support services.
- On-site Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and dependable access to a professional Help Desk Call Center with efficient phone support, online troubleshooting tools, and enough technical strength for full problem escalation. Because smaller businesses typically have tight information technology funds and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business computer systems stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant network design, virtual server strategies, plus integration, customization and support for business software such as financials, operations, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term initiatives such as business analytics software programming and customization, database software programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange and Microsoft SQL to provide small companies with higher degrees of reliability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of availability and scalability but that is in addition easy for customers to transfer to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Provo, Utah Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT consulting enable small businesses to sidestep the problems related to excessive reliance on thinly staffed service organizations or individual consultants.
Teaming with Progent enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For network services, smaller companies sometimes rely heavily on individual consultants. Though individual service providers have lower expenses than more substantial support firms and can afford to charge apparently lower fees, individuals are often stretched to far to react rapidly to critical network problems. If an independent engineer is busy with different client, ill, on travelling, or in training, the lack of backup personnel may require your company to go without assistance in case of a crisis. As your company grows, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can evaporate quickly because of lost output. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a big consulting team to count on for assistance forces them to learn on the job while your business ends up with the costs for their ongoing training.
- Have Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service organizations or independent consultants specializing in small company IT consulting are capable of providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, numerous offices, VoIP systems, remote clients, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your small business because enterprise networks are inherently complicated, integration issues require thorough knowledge in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-proven processes.
- Create a Solid Foundation for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of improvised fixes often get tossed on top of a tenuous foundation. As a business grows, reliability and expandability problems can obstruct the success of the business. These networks need thorough assessment, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that can provide the reliable foundation to handle critical business requirements and ease downstream growth.
- Work with Solution Providers, Not Resellers
Small businesses require guidance and education to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers services exclusively. This allows Progent to align technical support with the real needs of customers. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being driven by the true requirements of a customer.
How to Contact Progent
If your Provo, Utah business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).