Low-cost Computer Support from Microsoft certified Consultants for Businesses in Provo, UT
By offering professional support whenever you require it, providing specialized knowledge for critical business applications, providing high-value services such as virtual data center hosting, billing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent allows you to increase the business value of your It network and cut support costs. Progent appreciates that network security, reliability, and efficiency are just as critical to small businesses as to large enterprises but that small companies don't have the economy of scale to spend aggressively in computer networks and internal support staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to deliver the network support expertise your business needs when you require it and at prices you can afford.
For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited experts to assist your business to design and implement a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Provo, Utah Office Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Certified CCIE network experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Provo, UT businesses for a broad array of computer technologies such as:
Service Delivery Options Available for Provo, Utah Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service records, consistent follow-up, and tight cost control across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems. For details, visit Help Desk Services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network consulting, virtual server strategies, plus integration, customization and training for business programs such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects such as office moves and massive software migrations, longer term initiatives like management analytics application programming and support, relational database software development and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of availability, security, and performance than is feasible using the type of internal data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the gear of many of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to a different service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network security and can assist with complex security projects like SIEM solutions to help companies comply with industry guidelines and government regulations for IT data protection and reporting.
The scope and size of Progent's engineering staff bring a unique array of benefits to customers wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for resolving real-world network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick repairs. Another advantage of granular invoicing is that clients will not be tempted to permit incipient issues to fester until they grow into major ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
If your Provo, Utah business needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).