Quick, Affordable Online Computer Network Technical Support for Provo, Utah Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class network support services to customers who have small-company budgets. Progent has developed a unique service solution that features a low-overhead, tightly connected virtual office network, custom online repair technology, a large team of engineers certified in a wide array of IT practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a global group of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on resolving network issues in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.
Key Technical Areas Supported by Progent for Office Networks in Provo, Utah
Progent provides the support of qualified experts for all facets of business network technology found in small companies. Technologies supported by Progent include:
Support Delivery Alternatives for Provo, Utah Businesses
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and strict cost monitoring for an array of IT support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to give small companies the optimal solution: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, programming and support for business programs including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-time projects including office relocations and massive software migrations, longer term projects such as management reporting application programming and support, database application development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Hosting
Progent can host critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the gear of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, protection and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to a different service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network management while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory regulations for network information security and incident reporting.
The scope and size of Progent's consulting staff bring a unique array of advantages to customers wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, in the trenches of IT support, executing a wide range of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for fixing actual network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with big invoices for quick fixes. An additional advantage of by-the-minute billing is that clients are not inclined to allow simple issues to stay unaddressed until they become major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by every staff member to every customer. The practice of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Provo, Utah business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).