Expert Online Troubleshooting for Provo, Utah Small Business Computers from World-class Engineers
Small companies have traditionally been ignored by large IT support firms. Some small companies permit themselves to grow excessively reliant on freelance consultants or small consulting firms who don't have the size or extensive knowledge to respond promptly or effectively to technical emergencies. Still other small companies resort to mass-market support firms that employ technicians able to offer by-the-numbers solutions to common problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small business IT networks.

Progent's proven approach to providing low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the country. Progent has delivered remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service team. This can cut costs and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Provo, Utah Businesses
As a Microsoft-certified Partner consulting company that maintains a world-class team of Cisco certified CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent assistance and low-cost online consulting to Provo, UT small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Provo, Utah Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive activity records, reliable follow-through, and strict cost monitoring for an array of IT service delivery options that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to address emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online network support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support experts to deliver small companies the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to an online Helpdesk with effective phone support, remote repair capability, and enough technical depth for all needed problem escalation. Because small and midsize companies typically are constrained by limited information technology budgets and can provide scant executive bandwidth for dealing with network support, Progent's Contact Center Services can be the most cost-effective way to ensure that small business computer systems stay productive. Read more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection consulting, high availability network design, virtualization strategies, plus integration, programming and support for small business programs including accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term initiatives such as management analytics application programming and customization, database software development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL to provide small companies with greater levels of reliability, protection, and performance than is feasible with the type of in-house data center that is achievable for most small businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network information protection and incident reporting.

The scope and size of Progent's engineering team offer a unique set of advantages to customers wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for quick solutions. Another benefit of by-the-minute pricing is that clients will not be inclined to allow simple problems to fester until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports given by each staff member to every customer. The discipline of detailing and organizing support records allows more effective service and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Provo, Utah company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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