Low-cost Network Tech Support from Microsoft and Cisco premier Experts for Companies in Provo, UT
By offering professional support whenever you need it, providing specialized expertise for critical business applications, offering innovative services like virtual server hosting, billing solely for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your It system and reduce support costs. Progent recognizes that network protection, reliability, and efficiency are just as important to small businesses as to large corporations but that smaller organizations lack the leverage to spend heavily in computer technology and internal support groups. Progent's fundamental value proposition is that no network support firm can equal Progent's capability to provide the IT support expertise your business requires when you require it and at a cost you can justify.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network service team. This can reduce expenses and help meet schedules for major IT initiatives such as software design and development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to assist your company to design and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Businesses in Provo, Utah
Progent provides the services of accredited experts for all facets of network technology found in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Provo, Utah Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's model for providing IT support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive service records, reliable follow-through, and strict cost monitoring across an array of network service delivery modes that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the expense or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, refer to Online Help Desk Services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, server virtualization solutions, plus integration, customization and support for business software such as accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office moves and major system upgrades, extended projects such as business analytics application programming and customization, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications such as Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is feasible using the type of on-site data center that is practical for most small businesses. Because Progent uses the same facilities that host the gear of some of the world's largest IT companies, Progent can save you the expense of building and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, security and efficiency is continually tracked, and systems are consistently archived and available for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Provo, Utah Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT support enable small companies to avoid the problems related to over reliance on thinly staffed service organizations or independent engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For network services, smaller businesses often depend heavily on independent engineers. Though freelance service engineers carry lower overhead than larger support firms and can typically charge nominally smaller fees, individuals are frequently unable to react rapidly to critical network problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the absence of replacement personnel may require your company to go without assistance during a crisis. As your small business expands, system unavailability or problems with critical applications get more expensive. The money you thought you were saving on an independent consultant can disappear quickly because of lower output. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a large consulting team to rely on for assistance requires them to learn on the job while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of small service organizations or freelance consultants who concentrate on small company network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complex network configurations that have a variety of platforms, numerous offices, VoIP implementations, remote workforces, integrated accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large staff of experts can benefit your business because enterprise networks are characteristically complex, integration issues demand thorough knowledge in many technical areas, and achieving a high level of stability, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of band-aid fixes commonly get piled onto of a marginal foundation. As a business evolves, reliability and expandability problems can obstruct the productivity of the business. Such networks need thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that can provide the reliable basis to handle current business needs and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require guidance and education to work through an ever more complex maze of technology options offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This allows Progent to match consulting services with the real interests of clients. Mixing IT consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a customer.

How to Contact Progent
In case your Provo, Utah company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Les Kent has a 35-year track record of successful network integration, executive administration, marketing, and operations. He has demonstrated a knack for developing sophisticated information technology solutions during his time as as a network architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and major corporations.

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    ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server engineers can help you design, cost-justify, pilot, install, customize and manage the Standard or Enterprise version of ISA Server on your information system.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's certified Windows 2000 consultants can help you optimize the capability of your existing Windows 2000 Servers and can streamline system administration, offer tech support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a plan to migrate from Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in designing test installations to reduce the technical risk associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility problems.

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    Progent can assist you to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device management platform or help you to enhance your current SCCM 2012 ecosystem to support your changing business needs. In addition, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, designing or verifying business continuity strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent clients without adequate internal resources to configure effective test environments, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.

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    Secure Application Publishing with ISA Server 2006 allows more control over intranet resources while enabling enhanced productivity by making these resources accessible to authorized remote users. Internet Security and Acceleration Server 2006 can protect business applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified ISA Server 2006 consultants can show you how to plan, deploy, set up, and support Internet Security and Acceleration Server on your network so your business achieves a smart and affordable combination of security, convenience, and speed.

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    Progent's ProSight Virtual Hosting offers advanced virtualization architecture, a state-of-the-art data center facility, and the technical services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing alternative that enhances network availability and security, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and critical application servers supported within a secure and fault tolerant facility on a high-performance, high-availability virtual machine configured and maintained by Progent's computer support experts.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.

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    Progent's Solaris family support services offer small and mid-size companies and developers assistance with managing and supporting Solaris systems that coexist with Microsoft-based networks. Progent can give your organization contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide range of experience provides you with an easy single source to help you create and maintain a secure and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    Progent can assist organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to move from an earlier edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM environment so you realize the highest possible business value.

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    VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.

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    Progent's ProSight portfolio of managed services are intended to provide businesses who maintain minimal internal network administration and support staffs with low-cost help from enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed services include flat-rate network maintenance expenses, smart automation of common administrative tasks, continual adoption of the latest information technology, graceful migration from legacy technology to modern solutions, close fit between information technology with strategic objectives, access to seasoned network experts, and freeing up management to concentrate on business rather than ever-changing information technology.

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