Expert Online Support for Provo, Utah Small Business Computers from Certified Consultants
Small businesses have traditionally been ignored by major IT support firms. Some small businesses allow themselves to grow dangerously dependent on individual engineers or small support firms who lack the bandwidth or extensive skill sets to respond promptly or effectively to technical emergencies. Other small companies resort to mass-market support providers that employ personnel able to provide standardized fixes for ordinary problems but who are missing the background and versatility to deal with the diversity of environments and absence of standards that characterizes small business IT networks.
Progent's proven approach to delivering affordable and effective technical support to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has delivered remote support to companies in every state in the country (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your business to plan and implement a sensible cloud strategy.
Key Technical Areas Supported by Progent for Office Networks in Provo, Utah
Progent provides the services of qualified consultants for all facets of business network technology found in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Provo, Utah Companies
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering network support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-up, and tight cost monitoring across an array of IT service delivery modes that include online troubleshooting, onsite support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's online computer support services.
- Onsite Service
Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small businesses the optimal solution: onsite support professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, virtualization strategies, plus integration, programming and training for small business programs such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with short-term projects including site moves and massive system upgrades, longer term initiatives like business analytics software programming and customization, database software programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to a different service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Provo, Utah Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate network support enable small businesses to avoid the problems related to excessive reliance on thinly staffed service organizations or independent consultants.
Working with Progent allows your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For network services, small companies often rely heavily on individual consultants. Though freelance support providers carry lower expenses than larger support organizations and can afford to bill apparently lower fees, freelancers are occasionally stretched to far to react quickly to critical network problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in training, the lack of backup staff may require your company to wait for assistance during an emergency. As your small business expands, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can evaporate quickly due to lost productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a large consulting team to count on for help forces them to train on the job while your company winds up with the costs for their continuing training.
- Have Access to Experts in Complex Information Technology Issues
The majority of smaller service firms or independent consultants focused on small company IT consulting may excel at providing routine fixes but lack the background to work cost-effectively with complex network environments with mixed operating systems, numerous sites, Voice over IP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your business because big-company networks are by nature complicated, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-proven leading practices.
- Build a Firm Foundation for Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a strong architecture, a series of band-aid fixes often get piled onto of a weak foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks require thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will act as the reliable basis to handle critical business needs and support downstream growth.
- Work with Solution Consultants, Not Product Vendors
Small businesses need direction and insight to work through an ever more complex maze of IT options offered for accelerating business growth and improving productivity. They do not need an IT consultant or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This allows Progent to align technical services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being based on the true needs of a client.
How to Contact Progent
In case your Provo, Utah company wants to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).