Immediate, Low-cost Remote Computer Network Help for Provo, Utah Small Companies
For more than two decades, Progent has specialized in providing world-class IT support to clients who have small-company budgets. Progent has developed a powerful support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote repair tools, a substantial pool of consultants certified in a broad array of IT disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line support professionals, on-site service options for the majority of most zip codes in the United States, and a company culture committed to solving network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Provo, Utah
Progent provides the support of certified experts for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Provo, Utah Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive service records, dependable follow-through, and tight expense monitoring for an array of network service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: in-person service technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how to register for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who require fast and reliable access to a professional Help Desk Call Center with efficient telephone support, online repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically are constrained by tight IT funds and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Services can be the most efficient way to make sure that business computer systems stay productive. Read more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability network design, server virtualization solutions, plus integration, customization and training for small business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, extended projects like management information application programming and support, database software programming and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of reliability, security, and recoverability than is possible using the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, security and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit companies with mixed networks to save dramatically on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help companies meet industry guidelines and government mandates for network information security and incident reporting.

The scope and size of Progent's engineering staff bring a powerful set of advantages to customers trying to maximize the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for resolving actual IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick fixes. An additional advantage of granular pricing is that you won't be tempted to permit minor issues to stay unaddressed until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to each customer. The discipline of documenting and organizing service activity results in more effective support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Provo, Utah business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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