Affordable Network Tech Support from Microsoft premier Experts for Companies in Provo, UT
By delivering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and cut support costs. Progent understands that network protection, reliability, and efficiency are just as critical to small companies as to major enterprises but that smaller organizations don't have the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental competitive advantage is that no IT support firm can match Progent's capability to deliver the network support your company requires when you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives like application programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to help your company to design and execute your cloud strategy.
Main Technologies Serviced by Progent for Provo, Utah Businesses
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network experts and Apple accredited engineers, Progent offers urgent troubleshooting and low-cost online consulting to Provo, UT companies for a wide range of information technologies such as:
Service Delivery Alternatives Available for Provo, Utah Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast response, thorough service documentation, reliable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and fix network problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to deliver small and midsize companies the ideal combination: onsite service professionals when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person network support.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and dependable support from an online Contact Center with efficient phone assistance, remote repair tools, and enough technical strength for all needed problem escalation. Because smaller companies typically are constrained by tight information technology funds and can spare scant management attention for handling IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Contact Center services.
- Consulting Expertise
Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, high availability network engineering, virtualization solutions, plus integration, programming and training for small business software including financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, longer term initiatives like management analytics application development and support, relational database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange and Microsoft SQL Server to provide small companies with higher levels of availability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to transfer to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- OS and non- standardized networks common with smaller companies, and retains control of the software in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and government mandates for IT information security and reporting.
The breadth and size of Progent's consulting team bring a unique array of benefits to clients wishing to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the forefront of network support, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for repairing real-world network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for quick fixes. An additional advantage of by-the-minute invoicing is that your company are less tempted to allow minor problems to fester until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of documenting and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Read more details about Progent's knowledge transfer services.
In case your Provo, Utah company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).