Expert Online Service for Pueblo, Colorado Computer Networks from Certified Consultants
Small companies have traditionally been underserved by major IT support organizations. Many small businesses permit themselves to grow overly dependent on individual engineers or small support firms who don't have the size or broad skill sets to react promptly or efficiently to technical emergencies. Other small companies turn to giant support providers staffed with technicians taught to offer by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to deal with the variety of configurations and lack of standards typical of small business information networks.
Progent's time-tested methodology for providing affordable and effective technical support to small businesses has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has provided online help to companies in every state in the U.S. (See Progent's client testimonials).
For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service team. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to accredited experts to assist your company to design and implement your cloud strategy.
Main Technical Areas Supported by Progent for Businesses in Pueblo, Colorado
Progent offers the support of accredited experts for all aspects of business network technology found in small and midsize organizations. Products and technologies serviced by Progent include:
Service Delivery Alternatives for Pueblo, Colorado Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing network support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough service documentation, dependable follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network issues without the cost or delay of in-person service calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online network troubleshooting services.
- On-site Support
Progent offers onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and training for small business programs such as accounting, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and massive software migrations, extended projects such as management reporting application programming and support, database application development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange and SQL Server in order to provide small companies with higher levels of dependability, security, and recoverability than is possible with the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of some of the planet's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to another support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Pueblo, Colorado Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls related to excessive dependence on small service firms or independent engineers.
Working with Progent enables your company to:
- Prevent Over Dependence on Individual Support Consultants
For network services, small companies sometimes rely excessively on freelance engineers. Though freelance support providers have lower overhead than more substantial support organizations and can typically charge nominally smaller rates, individuals are often stretched to far to react rapidly to urgent network problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the absence of replacement staff may require your business to wait for assistance during a crisis. The more your small business expands, system downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower output. Also, when independent engineers encounter unfamiliar technologies, the lack of a large consulting group to fall back on for advice forces them to train in place while your company ends up footing the costs for their continuing education.
- Gain Access to Expertise in Sophisticated Information Technology Solutions
Many small support organizations or independent consultants specializing in small company IT consulting are capable of providing routine fixes but lack the experience to work cost-effectively with complex IT environments with a variety of platforms, many locations, Voice over IP implementations, remote clients, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are characteristically complicated, support issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for enterprise-tested best practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a strong basis, a series of improvised repairs commonly get thrown onto of a weak foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such networks need thorough assessment, intelligent business planning, and in-depth expertise to upgrade to a network infrastructure that will act as the solid foundation to handle current business needs and support downstream expansion.
- Team with Solution Providers, Not Resellers
Smaller companies require direction and education to work through an increasingly complicated maze of technology options offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match consulting support with the genuine interests of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is built around a preselected technology rather than being driven by the true needs of a customer.
How to Contact Progent
In case your Pueblo, Colorado business needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).