Fast, Low-cost Remote Network Assistance for Pueblo, Colorado Small Businesses
For more than two decades, Progent has specialized in providing world-class network support to clients with small-business budgets. Progent has built a unique support system that includes a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a large team of consultants certified in a wide range of IT disciplines, a Help Desk operational model that maximizes efficiency and guarantees follow-through, a global group of on-line service experts, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the shortest time and at the least cost to customers.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support staff. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Key Technologies Supported by Progent for Pueblo, Colorado Office Networks
A Microsoft-certified Partner computer support company with a world-class group of Cisco certified CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable online consulting to Pueblo, CO small businesses for a broad array of computer technologies such as:
Service Delivery Options Available for Pueblo, Colorado Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity records, consistent follow-up, and strict expense monitoring across an array of network support delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small companies the ideal combination: on-premises support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how and why to register for Progent's onsite network service.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses and local governments who need prompt and reliable support from an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Because smaller businesses usually are constrained by tight IT budgets and can spare scant management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business computer networks stay productive. Learn more about Progent's Contact Center services.
- IT Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for small business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, longer term projects like business reporting software development and customization, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay current, security and efficiency is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-certified security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies meet industry standards and government mandates for network data protection and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to customers wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of network support, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for fixing actual network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast fixes. Another benefit of granular pricing is that customers will not be tempted to permit incipient problems to fester until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
If your Pueblo, Colorado business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).