Pueblo, CO Remote Help from World-class Computer Network Service Professionals
Progent's computer network troubleshooting services can deliver your Pueblo, CO company affordable and reliable support from Microsoft and Cisco certified network experts. By providing network support help when you require it, providing advanced knowledge for vital technologies, delivering value-added services such as automated server monitoring, and invoicing only for support you use, Progent gives your Pueblo, Colorado business an economical option for maximizing the business value of small office information systems. If you have an on-premises system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and maintain a robust and safe IT system and to benefit from quick availability of the skilled help ordinarily restricted to enterprises who are able to maintain a sizeable internal information technology organization.
For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your business to plan and execute your cloud computing strategy.
Main Practice Areas Serviced by Progent for Pueblo, Colorado Businesses
As a Microsoft-certified Partner computer support company with a world-class team of Cisco Certified CCIE network experts and Apple accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Pueblo, CO small businesses for a broad array of information technologies such as:
Support Delivery Alternatives Available for Pueblo, Colorado Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, consistent follow-through, and strict cost control across a range of network support delivery options that include online repairs, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and fix hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network consulting, virtual server strategies, plus integration, customization and training for small business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and massive system upgrades, extended projects such as management analytics application programming and customization, database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher degrees of availability, protection, and performance than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique array of benefits to customers trying to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the front lines of network service, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for solving actual network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size bills for fast repairs. An additional benefit of granular billing is that clients are less tempted to permit less critical issues to stay unaddressed until they grow into major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to every client. The practice of detailing and archiving support records results in more efficient service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Pueblo, Colorado business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).