Fast, Low-cost Remote Network Support for Pueblo, Colorado Small Companies
For more than twenty years, Progent has focused on providing enterprise-class IT support to customers who have small-business IT budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office network, sophisticated remote troubleshooting technology, a large team of consultants accredited in a broad range of technical disciplines, a Help Desk Call Center service model that promotes responsiveness and ensures follow-up, a worldwide group of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT support group. This can save money and help meet schedules for major projects like application programming, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to design and implement your cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Pueblo, Colorado
Progent's group of certified experts offers help for all aspects of information systems deployed by businesses of all sizes. Areas served by Progent in and around Pueblo include:

Support Delivery Alternatives Available for Pueblo, Colorado Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and strict expense control across a range of IT support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and repair network issues without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service experts to give small businesses the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant it system design, server virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office moves and major system upgrades, extended projects like management information application programming and support, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for most small companies. Since Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top level of dependability and expandability but that is in addition simple for customers to migrate to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and IT management while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the software in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Pueblo, Colorado Businesses
Progent's size, breadth of technical skill, and experience with enterprise network support allow small businesses to avoid the problems associated with excessive reliance on thinly staffed support firms or independent consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, smaller companies often depend excessively on individual engineers. Although freelance support providers carry lower overhead than more substantial support firms and can afford to charge nominally smaller rates, they are occasionally stretched to far to react quickly to critical situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of replacement personnel may force your company to go without help during an emergency. The more your company grows, network unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent engineers confront new problems, the unavailability of a large engineering team to fall back on for assistance requires them to learn with the meter running while your company ends up footing the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many smaller service organizations or independent consultants specializing in small company network support may excel at delivering connect-the-dots solutions but don't have the experience to work efficiently with complex IT configurations that have a variety of operating systems, many offices, VoIP implementations, mobile workers, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your business because enterprise networks are characteristically complicated, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and security requires industry-proven best practices.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised fixes commonly get tossed on top of a marginal structure. As a business grows, reliability and scalability problems can obstruct the productivity of the organization. Such networks need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid basis to meet critical business needs and support downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need guidance and education to work through an ever more complicated array of IT alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent offers services only. This permits Progent to match consulting support with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology instead of being based on the true requirements of a customer.

Contact Progent
If your Pueblo, Colorado company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

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