Professional Online Technical Support for Pueblo, Colorado Computer Networks from Certified Consultants
Small companies have traditionally been ignored by large IT support firms. Some small companies permit themselves to grow dangerously dependent on individual consultants or small support organizations who lack the size or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to giant service firms staffed with personnel trained to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to deal with the diversity of configurations and absence of standards that characterizes small business information systems.
Progent's time-tested approach to providing affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the industry. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Primary Technologies Supported by Progent for Business Networks in Pueblo, Colorado
Progent's team of world-class support professionals offers support for all facets of information systems deployed by businesses of all sizes. Areas served by Progent in Pueblo include:
Support Delivery Alternatives for Pueblo, Colorado Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight expense control for an array of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable access to an online Contact Center with effective telephone assistance, online repair capability, and enough technical depth for full problem escalation. Since smaller businesses typically have limited IT budgets and can provide scant management bandwidth for handling IT support, Progent's Help Desk Services could be the most cost-effective way to ensure that small business information systems stay productive. Learn more concerning Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability it system consulting, virtual server solutions, plus configuration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site moves and massive system migrations, longer term initiatives such as management information software programming and support, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Pueblo, Colorado Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate IT support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on thinly staffed service firms or freelance engineers.
Teaming with Progent allows your business to:
- Prevent Over Dependence on Individual Consultants
For IT services, smaller businesses sometimes rely excessively on independent engineers. Although individual support engineers have lower expenses than larger support firms and can afford to bill apparently lower fees, they are often stretched to far to react quickly to critical problems. If an independent engineer is occupied with another client, ill, on vacation, or in training, the absence of backup staff may require your company to go without assistance during an emergency. As your small business expands, system unavailability or problems with critical programs become more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the lack of a large engineering team to rely on for help forces them to train with the meter running while your organization ends up with the bill for their ongoing training.
- Have Access to Experts in Complex IT Issues
The majority of small service organizations or freelance consultants who concentrate on small company IT consulting may excel at providing routine fixes but lack the seasoning to work efficiently with complicated IT configurations that have mixed operating systems, many offices, Voice over IP implementations, remote workers, integrated accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your business because enterprise environments are characteristically complicated, integration issues require thorough understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-tested processes.
- Create a Solid Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed on top of a weak foundation. As a business grows, stability and scalability issues can obstruct the success of the organization. Such networks need thorough evaluation, smart business analysis, and broad-based experience to migrate to a network infrastructure that will provide the reliable basis to meet critical business needs and support future growth.
- Partner with Solution Providers, Not Product Vendors
Smaller companies need direction and insight to navigate through an increasingly complicated maze of IT options offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to match consulting services with the real needs of clients. Combining IT support and product reselling can result in a situation where the recommended solution is based on a preselected technology instead of being based on the true requirements of a customer.
Get in Touch with Progent
In case your Pueblo, Colorado company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).