Pueblo, CO Online Help from World-class Computer Network Service Experts
Progent's network technical support services can deliver your Pueblo, CO business budget-friendly and consistent access to Microsoft and Cisco certified network professionals. By delivering IT support help when you require it, providing advanced knowledge for critical technologies, offering value-added support such as automated network monitoring, and billing only for support you use, Progent gives your Pueblo, Colorado company an affordable option for optimizing the productivity and profitability of small business networks. Whether you have a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to build and support a robust and secure IT system and to benefit from fast access to the skilled support usually restricted to corporations who are able to maintain a large in-house IT organization.
For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to plan and implement a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Businesses in Pueblo, Colorado
Progent provides the support of accredited experts for all facets of information technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Pueblo, Colorado Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for delivering IT support services is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive activity records, dependable follow-up, and tight cost monitoring for a range of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and support for small business programs such as financials, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, extended initiatives such as management analytics software programming and customization, database software development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is also simple for clients to migrate to a different service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network protection and can assist with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory regulations for IT data security and incident reporting.
The scope and size of Progent's consulting staff bring a powerful set of benefits to customers wishing to increase the business value of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for resolving actual IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big invoices for quick fixes. Another benefit of granular invoicing is that you won't be inclined to allow minor problems to stay unaddressed until they become major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by each consultant to every client. The discipline of detailing and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Pueblo, Colorado business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).