Professional Online Technical Support for Pueblo, Colorado Computer Networks from Certified Consultants
Small companies have traditionally been ignored by large IT support firms. Some small companies permit themselves to grow dangerously dependent on individual consultants or small support organizations who lack the size or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to giant service firms staffed with personnel trained to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to deal with the diversity of configurations and absence of standards that characterizes small business information systems.
Progent's time-tested approach to providing affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the industry. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Primary Technologies Supported by Progent for Business Networks in Pueblo, Colorado
Progent's team of world-class support professionals offers support for all facets of information systems deployed by businesses of all sizes. Areas served by Progent in Pueblo include:
Support Delivery Options for Pueblo, Colorado Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service records, dependable follow-through, and tight expense monitoring for an array of IT service delivery alternatives that include online repairs, on-premises help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and fix network problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite support technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for all companies who need fast and dependable access to an online Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited IT funds and can spare little management bandwidth for handling network support, Progent's Help Desk Services can be the most efficient option to ensure that small business computer networks stay up and running. Read more details about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability it system design, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, operations, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site relocations and massive software migrations, extended initiatives like management reporting software development and customization, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and SQL Server to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in an environment that not only delivers the top level of availability and expandability but that is in addition convenient for clients to transfer to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of network protection and can help with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory requirements for IT information security and reporting.
The breadth and size of Progent's engineering staff offer a unique set of advantages to customers trying to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of IT support, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for solving actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for fast fixes. Another advantage of granular billing is that your company will not be tempted to permit less critical issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by every staff member to every customer. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Pueblo, Colorado company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).