For office networks located anywhere in the state of Rhode Island, Progent's Microsoft certified engineers can provide remote phone support and remote troubleshooting to solve your network troubles quickly and affordably. Progent has acquired world-class expertise, advanced software tools, and support databases to diagnose and resolve IT problems without the cost and delays normally associated with onsite technical service visits.
If your Rhode Island business is situated outside of the larger metro areas such as Providence, Warwick, or Cranston, your local network support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to deliver efficient network solutions.
NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 300km apart. Progent can provide access to a NetApp MetroCluster expert who can help your business to plan, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by delivering help with tasks like assigning disk pools and shelf IDs, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove adherence with information assurance standards and government mandates.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out about Progent's ProSight portfolio of managed services for small organizations.
Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help you to upgrade from an earlier edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you get maximum business value. Progent also offers SCVMM 2016 migration consulting to assist you to plan and implement a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can benefit from stronger assurance capabilities, more affordable VMM storage options, and other enhancements.
SonicWall-certified Firewall Consultants
Progent's SonicWall firewall consultants can show you how to integrate, maintain, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end security solution and design security into your business practices. For more information, see SonicWall firewall consultants.
Business Intelligence Reporting and Analytics Consulting and Development
Progentís business information reporting consultants can provide online and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting from debugging or modernizing applications to designing and deploying an advanced business intelligence solution. Progent's BI experts can help you to support your current BI system, help you to migrate reports from a legacy reporting product to a current one, and deliver custom remote mentoring tailored to your specific needs. Progentís management reporting and analytics professionals can provide experience in all popular business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.
CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) committee defines the basic competencies and international standards of skill that information security professionals are required to learn. CISM gives executive management the assurance that those who have qualified for their CISM certification have the background and capability to provide effective cybersecurity administration and support services.
In-depth Experience with Microsoft's Popular Server Technology
Progent's team of computer network consulting experts can help large organizations to plan, set up, and support major rollouts of key Microsoft technologies by offering support like Active Directory design, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Skype for Business Server planning and deployment support and Microsoft Lync Server 2013 management, plus Microsoft SQL Server 2016 upgrades and SQL Server 2014 programming. Progent has worked with some of the world's largest businesses to integrate solutions powered by Microsoft servers and offers branch office IT supports for enterprises with local offices in Silicon Valley and the or major cities throughout the U.S.
Cisco Small Business 100, 300 and 500 WiFi Access Points Configuration and Troubleshooting
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units intended as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or onsite integration and troubleshooting services to assist your organization to design, implement, update, tune, manage and troubleshoot Cisco Small Business wireless AP environments of any size or architecture. To learn more about Progent's consulting services for current and older Cisco Small Business series of WiFi access points, see Cisco Small Business wireless access points configuration and troubleshooting.
ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity. Learn about the complete ProSight portfolio of low-cost managed services for small and mid-size businesses.
Microsoft Exchange 2013 Upgrade Consulting
Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These enhancements affect key areas such as ease of administration, high availability (HA), security, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can provide online or onsite support to help you administer, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment model.
MS Dynamics GP Support
Dynamics GP 2015 R2 introduces a revamped design that enhances cloud integration, supports the most popular smart phones and tablets, allows single login with Microsoft Azure AD, and tightens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and experience to address the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.
Responsiveness of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of remote network support available for both urgent as well as non-critical problems. For emergency problems that affect multiple workers, vital people, or a line-of-business application, the Technical Response Center can engage in one hour or less. For standard issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every resolved problem to confirm you are comfortable with the outcome and willing to close the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
64-bit Computing Migration Support Services
Progentís 64-bit upgrade support experts can help you to enhance your servers and workstations affordably from 32 to 64 bits. Progent can help your company to understand the risks and advantages of migrating to 64-bit processing, plan an economical upgrade process that minimizes business disruptions, and offer timely remote support to aid you to install 64-bit operating systems and applications on your current hardware. Progent's Microsoft-premier consultants can assist your company to install the 64-bit editions of Microsoft platforms like Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.
Contact a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or on-premises support in #(state), phone 1-800-993-9400 or go to Remote Computer Help.