For small office networks located anywhere in the state ofRhode Island, Progent's Microsoft certified technical team members can deliver online support and remote troubleshooting to solve your computer system problems quickly and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support knowledge bases to troubleshoot and resolve IT problems without the high cost and time delays associated with in-person technical service calls.

If yourRhode Islandsmall business is situated outside of the larger urban areas such asProvidence, Warwick, or Cranston, your nearby network support options may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a broad range of clients. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying that expertise to deliver efficient network solutions.

Cisco Small Business 100, 300 and 500 WiFi Access Points Planning and Support
Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered devices designed as entry-level wireless solutions for small offices. Progent's Cisco CCIE Wi-Fi infrastructure experts offer online or on-premises configuration and troubleshooting support to assist your organization to plan, configure, update, optimize, manage and debug Cisco Small Business Wi-Fi access point environments of any size or topology. For details about Progent's consulting services for both current and legacy Cisco Small Business 100, 300 and 500 family of wireless access points, refer to Cisco Small Business 100, 300 and 500 WiFi APs consulting.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent can provide convenient, immediate, and economical access to Cisco CCIE consultants. Cisco Certified Internetwork Experts are elite network gurus who earn this top-level classification only after thorough testing by Cisco. CCIEs can resolve even the most complex problems associated with network design, setup, repair, and maintenance. Progentís CCIE consultants work closely with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising workarounds or acquiring patches to resolve problems. Progent offers quick access to a CCIE by phone so that you can get instant assistance for complex network troubles that are affecting business productivity but are outside the expertise of your local network support providers.

Collaborative Software Consulting Services for Teleworkers
Progent can help small and mid-size companies to configure collaborative applications like SharePoint and Microsoft Teams to permit their teleworkers to benefit from productive interaction with colleagues and other stakeholders. For information about how Progent can assist you to integrate and maintain collaboration technology for teleworkers, visit collaborative platforms expertise for teleworkers.

ProSight Network Audits for Evaluating Network Health
Prosight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable and more secure Active Directory implementation. Both versions also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Microsoft Exchange 2016 Upgrade Services
Progent's MS Exchange 2016 consultants can help your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

SQL Server Software Development
Progent's SQL Server application developers can help you to build and maintain applications that utilize the SQL Server database platform. Progent follows industry best practices to build scalable, manageable SQL Server database applications and knows how to work with a customer's IT staff to deliver programs in a timely and affordable way. Progent for can help you to create Microsoft SQL Server applications by offering a wide range of professional services including requirements analysis, data tier architecture, data integrity, T-SQL coding, software installation, capacity planning, performance tuning, backup/recovery, clustering, consolidation of stored procedures, replication mechanisms, security, and disaster recovery/business continuity planning.

After-hours Online Support
Progent's economical after-hours online support program provides companies round-the-clock availability of online support from Progent's Technical Response Center. Support services offered beyond regular business hours include fixing problems with Microsoft-based server products, Windows desktop support, help with MS Office programs, system backup and recovery, and basic routing and switching support for Cisco technology.

Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are several hundred enterprise-class colocation centers in the and major cities throughout the U.S., and Progent's colocation expert consultants can improve your network's reliability and performance by helping you choose a remote data center site that meets the particular requirements of your business including geographic location, size, connectivity, budget, and extra additional features and services. Progentís data center IT services are intended for companies with equipment located at colo hosting sites and in need of timely on-site service at the co-location site as well as online help from Microsoft and Cisco Premier experts. Progent offers a selection of co-location center support services such as system topology analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, development and installation of zero-downtime systems, defining and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and creating high-availability server clustering systems.

Migration Help for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and ongoing technical help.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of computer security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the security disciplines covered under GIAC accreditation including auditing network vulnerability, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting events.

SQL Server 2019 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the business case for migrating to SQL Server 2019 and can provide fast remote or on-premises contact with consulting experts in system planning and deployment, software programming, database administration, and cybersecurity. To learn more, see SQL Server 2019 integration consulting expertise.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and CUBE integration experts can assist you to plan, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable remote or on-premises support to assist companies to move smoothly to a productive communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

Contact a Progent Network Support Expert
To learn how to contact a Progent network consultant for remote or on-premises expertise, call 1-800-993-9400 or visit Online Computer Help.

An index of content::

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    Progent offers cost-effective remote and on-premises consulting to assist organizations of any size to move all or part of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and enable access to Google's cutting edge machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance.

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    Progent can supply small businesses with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate technology to enhance business processes so they align more closely with your corporate objectives. Your company can create and implement a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer.

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    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security solutions for information systems with many locations, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without limiting your network.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed for law practices. Progent can provide online access to NetDocuments experts who can help legal departments and law firms to plan, deploy, manage, tune, or troubleshoot a document management system (DMS) solution powered by NetDocs.

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    Microsoft Certified Expert Wi-Fi Network Integration Support

    Progent can help you plan, configure, manage, and troubleshoot a viable Wireless network infrastructure, recommend sensible products, and integrate wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a thorough 802.11x system security plan that is well aligned with the security plan for your entire business network.

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    Relocation Consultancy

    For large organizations, Progent can leverage internal IT groups by offering extensive background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can perform as a seamless nearby supplement of corporate IT management. Progentís enterprise support services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and world-class support for multi-site network environments based on Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a site move or office move, or a system designer to help with setting up or utilizing an Internet Data Center or co-location site.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas including speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services including planning, configuration, administration, remediation, and application development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 deployment.

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    MCSE Expert Certified Technology Consulting Hyper-V 3.0 Shared Nothing Live Migration

    Progent's Microsoft-certified consultants can assist you to analyze the possible advantages of Hyper-V-based virtualization for your business, conduct pilot installations to validate Hyper-V's operation with your production applications, assess your network infrastructure for optimal operation with virtual server solutions, assist you in moving to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to monitor and administer Hyper-V, offer world-class consulting support for improving the security of your virtual servers, design and validate disaster recovery processes that maximize system uptime, and deliver ongoing consulting and maintenance including affordable online repair and turn-key Help Desk outsourcing.

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    VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly recover the complete logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

  • Exchange Server 2013 Support Outsourcing IT Consultant Exchange 2013 Security

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    Sun Solaris Firewall Audit

    If your company runs a Sun Solaris network or a mixed-platform network, Progent's CISM and ISSAP-certified consultants can help your whole organization in a broad range of security topics including security administration practices, security architecture and models, access management systems and techniques, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of performance that information security professionals are expected to master. These accreditations offer executive management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have the experience and knowledge to deliver world-class security support and consulting help.

  • Exchange Server Migration Professionals Exchange 2010 Upgrade Consultant
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    Exchange 2013 OWA Support

    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features plus a revamped structure. These improvements favorably impact vital IT areas like manageability, availability, compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.

  • Providence, Warwick, Cranston, RI On-site Support
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    Palo Alto Networks PA-7000 Series Firewalls Security Organization

    Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewalls to provide a modern cybersecurity environment that spans your on-premises and cloud-based assets and protects all users anywhere with any endpoint device.

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    Citrix StorageLink Site Recovery Professional

    Progent's Citrix-certified experts can assist your organization to evaluate the potential strategic value of the available editions of Citrix Essentials for Hyper-V, assist you to use Citrix administration utilities with your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to improve the performance, uptime, flexibility, and recoverability of your virtual environment while reducing the cost of resources and operations and simplifying administrative tasks.

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    Private Cloud Integration Consultancy

    Progentís private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restore. You can use Progentís private cloud hosting service to avoid major investments in the acquisition, maintenance, and management of computer equipment and facilities while benefiting the highest levels of network availability and security.

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    Progent's Microsoft-certified consultants can assist you to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management platform or assist you to enhance your existing SCCM 2012 ecosystem to support your changing business requirements. In addition, Progent can help you to create a software foundation that fully supports SCCM 2012 by providing expertise with associated Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless performance by reducing the impact of RF congestion, improving wireless availability with rapid auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic according to user type and location. Progent can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.

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    Before Progentís MOM-based solution, network problems were approached reactively, after workers complained about them. With the help of proactive, automated alerts and trend analyses sent by MOM, Progent can now address network troubles before they becomes serious enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before clients are aware that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class service continuity, security and performance.

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  • After Hours Remote Consulting SharePoint 2013 Excel Services
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    Progent has been delivering SharePoint support since the first product was published more than a decade ago, and Progent has the scope of IT knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine whether an in-house, online or hybrid deployment is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in specific tasks related to your SharePoint 2013 migration.

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  • Microsoft SBS 2011 Computer Consultant Microsoft Small Business Server 2011 Technical Support
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    Progent's wireless site survey services make it easy to plan, install and debug a Wi-Fi LAN adapted to your environment, providing you a WLAN that delivers the coverage, speed, capacity, Quality of Service, security, and roaming ability your company needs. Wireless site survey services from Progent include remote predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and debugging an operational Wi-Fi network.

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    Progent provides live online training for popular desktop apps and environments such as Office and Office 365 Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction offers the advantages of conventional physical classroom instruction, including instant interaction between students and trainers, but eliminates the costs of transportation and the hassle of attempting to synchronize the availability of many trainees. Available to single students or classes of any size, Progent's live online training permits the trainer to conduct the class from an online facility and the clients can be spread throughout a campus or all over the the U.S. Live online instruction utilizes proven learning aids such as broadcast white boards, real-time questions, and collaborative applications. Classes can be brief and targeted to specialized subjects or longer in time and wider in scope.

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    Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances running throughout multiple venues with any number of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can assist your organization to assess the value of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi ecosystem.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it.

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    Nexus switches are engineered to deliver the performance, scale, availability, cloud readiness, capacity, data protection and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting expertise to help your business to design an optimal switch architecture, set up test systems to validate your switching solution, install and configure Nexus switches, define and enforce appropriate policies, run security vulnerability evaluations, set up advanced monitoring, fully utilize network resources by means of virtualization, analyze and repair switching and routing problems, maximize performance, plan for expected growth, and take advantage of the powerful fault-tolerant capabilities available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate non-disruptively from outdated Nexus models or Cisco Catalyst switches to current Nexus switches.

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    Cisco offers an extensive product line of routers including routers designed to provide the protection, bandwidth, and availability required by organizations ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.

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