For office computer networks located anywhere in the state ofRhode Island, Progent's Microsoft and Cisco qualified engineers can provide phone help and remote troubleshooting to fix your computer system problems quickly and affordably. Progent has developed enterprise-level expertise, advanced software tools, and support knowledge bases to diagnose and resolve IT problems without the cost and delays associated with on-site technical service dispatches.

If yourRhode Islandorganization is situated beyond the larger metro areas such asProvidence, Warwick, or Cranston, your local network support options may be limited in skills, or unavailable during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís team of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a varied range of clients. This means you obtain not only the technical skills needed for the task, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN environments efficiently based on industry best practices.

High-level Project Management Experts
For advanced project management support, Progent can provide access to veteran IT professionals with years of experience as IT project managers for program development, information systems deployment, and process engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These proven project managers can provide world-class management expertise to assist enterprise customers to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and within budget.

Planning and Migration Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint support since the first product was released over a decade ago, and Progent has the scope of IT knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in specific jobs associated with your SharePoint 2013 deployment.

Microsoft Project Server Setup and Support
Progent's Microsoft Project Server consultants can provide advanced online and onsite support for Microsoft Project Server and for all Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management,Office Excel and Microsoft Office 365 Excel development, and PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE consultants to assist your company to optimize your environment to support local, branch, home-based, and mobile users so that they can utilize Project Server to work together securely and efficiently. Progent's network security consultants can help your IT team to adopt and enforce security policies that protect sensitive project information without interfering with the efficient sharing of legitimate data.

Simple Sign-on and Pricing Structure
Progent's easy by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other additional fees that drive up support costs. For remote support during normal working hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when a Progent expert is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be billed for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire service territory, an available consultant is usually near to help. Progent can in addition offer on-premises service to the majority of zip codes in the United States within 24 hours of answering a support request. Progent's remote support team has provided assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Progent's Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers who lack sufficient in-house resources to configure effective test environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital network projects on schedule.

Immediate Support for Urgent Issues
With Progentís urgent remote network support services, you can get instant support for problems that are causing network disruption. Online help eliminates the lengthy delay and increased expense associated with in-person computer support. For typical IT management work, Progentís remote support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for up to a day for on-premises help to show up.

iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable remote consulting to assist your business to design, configure, and fix any facet of your iOS and Windows integration efforts and is available for short-term tasks to help you through specific technical roadblocks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your information system.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
SQL Server 2016 offers significant improvements in performance, capacity, data security, availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Reports, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and onsite support to assist organizations of all sizes to design, deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Temporary Staff Augmentation Services
Progent's temporary IT staffing services allow businesses to respond to sudden increases in demand for IT professionals without incurring the costs and delays that come with identifying and recruiting reliable technical help and without adding to your full-time head count. To find out about Progent's temporary staff augmentation services, visit Progent's temporary staff augmentation services.

Progent's Integration and Troubleshooting Services for SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in critical areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consulting team can deliver cost-effective online and onsite services such as system design, configuration, management, remediation, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment. In case your organization is already using SQL Server 2014, Progent can help your company to perform a cost-effective migration to SQL Server 2016.

Failover Clustering Help for Windows Server 2016 and Windows Server 2012 R2
The failover cluster technology incorporated into the latest versions of Windows Server has been dramatically redesigned to simplify the deployment, configuration, and administration of clusters and to provide improved levels of system dependability, security, efficiency, and versatility. New or improved features include cluster Validation, easier configuration and deployment, unified cluster administration, redesigned cluster architecture for maximum availability, hardened protection and quorum models, minimization of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration support for Hyper-V virtual servers. Progent's certified failover cluster experts can help your company evaluate the business benefits of Windows clustering, design and implement a deployment, train your IT staff to manage your failover clusters, deliver continuing consulting and support services, and create and validate a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure public cloud.

Video Conferencing Consulting Services for Telecommuters
Progent's experts can help small and medium-size organizations to configure and troubleshoot video conferencing applications to enable their at-home employees to interact securely and productively with colleagues and customers. To learn about how Progent can assist you to install and manage video conferencing applications for a remote workforce, refer to conferencing expertise for at-home workers.

Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is carried out on time and within budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

Talk to a Progent Network Consultant
To see how to get in touch with a Progent network support expert for online or on-premises help, phone 1-800-993-9400 or visit Online Network Help.



An index of content::

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