For small office networks located throughout the state ofRhode Island, Progent's Microsoft authorized engineers can deliver remote phone support and troubleshooting to resolve your network systems troubles fast and affordably. Progent has acquired top-notch skills, software utilities, and support databases to diagnose and repair computer network problems without the high cost and delays associated with in-person technical service calls.

If yourRhode Islandcompany is located beyond the larger metropolitan areas such asProvidence, Warwick, or Cranston, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of clients. This means you obtain not just the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.

Planning and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can assist organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and repair your current SCVMM ecosystem so you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration expertise to help your organization to design and carry out a smooth upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance features, high availability VMM storage fabric, and other enhancements.

Cisco Small Business 100, 300 and 500 Wireless Access Points System Design and Troubleshooting
Cisco's Small Business series of access points are Linux-based devices intended as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts offer online or onsite integration and debugging services to help your organization to plan, configure, update, optimize, manage and debug Cisco Small Business Wi-Fi AP deployments of any size or architecture. For more information about Progent's support for current and older Cisco Small Business series of WiFi access points, see Cisco Small Business 100, 300 and 500 WiFi access points consulting.

Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and mid-size businesses to design, set up and debug the network infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless network planning and implementation, and reliable Internet access. For details about Progent's network infrastructure consulting expertise for a remote workforce, refer to infrastructure expertise for an at-home workforce.

Wide and In-depth Expertise with Office Networks
Progentís group of over 100 networking experts means clients can take advantage of the leverage of over a thousand years of combined experience and collective knowledge to repair the most troublesome system issues. Progentís accredited information technology engineers possess the know-how to come up with solutions quickly and implement them affordably.

Project Server Integration
Progent's certified Microsoft Project Server and Project Online experts can provide comprehensive remote and onsite support for Microsoft Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Consulting support services offered by Progent include Microsoft Project Professional and Project Web App set up, SharePoint 2013 design and deployment, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel development, plus PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to help you to enhance your infrastructure to support local, branch office, at-home, and mobile users so that they can use Microsoft Project Server to collaborate securely and productively. Progent's certified security engineers can help your IT team to define and enforce security workflows that safeguard sensitive project information without interfering with the productive exchange of authorized data.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of easy, immediate, and affordable access to Registered Cisco CCIE support professionals. CCIEs are recognized networking experts who earn this prestigious certification only through intense testing by Cisco. CCIEs can handle the most complex issues associated with network design, setup, repair, and maintenance. Progentís CCIE experts cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing fixes or acquiring patches to resolve anomalies. Progent can provide fast access to a CCIE by telephone so that you are able to receive immediate help for complex network troubles that are affecting business productivity but are outside the expertise of your usual network service providers.

ProSight Data Protection Services Managed Cloud Backup and Recovery
ProSight Data Protection Services cloud backup provides small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn about Progent's entire ProSight line of affordable outsourced network management services for small and medium-size businesses.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, configure, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Cisco IOS software Update Support
If your network includes Cisco routers, you could be using an outdated version of IOS, the network OS used in most Cisco router and the latest switches from Cisco. Cisco frequently publishes upgrades to IOS to fix bugs, plug security gaps, or add functionality. Unfortunately, upgrading IOS or other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network environment. For example, there could be limited local Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a broad array of support services associated with upgrading Cisco IOS or any other Cisco control software such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform audits of your router software, recommend appropriate upgrades, provision Cisco appliances, transfer images/, activate and verify your Cisco software, optimize performance, troubleshoot issues, and train your network support managers how to utilize all important new features.

Microsoft Active Directory (AD) Planning and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, damaged Active Directory objects, cleanup of beta software configuration objects in on-line Active Directory environment, and fixing of unsuccessful setups of Active Directory and AD-dependent software. Progent is also proficient in working with advanced AD tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues including Active Directory naming conventions, hierarchical model, IT administration structure, utilization and design of group policy objects, plus security and monitoring definitions. Progent can also anticipate the impacts of alternate server and service configurations on capability and performance. Progent can assist businesses to design and roll out configurations of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Planning and Deployment Consulting for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet Wi-Fi AP consulting and Cisco wireless controller expertise so you can benefit from the 802.11ac Wi-Fi specification to get three times the performance for your wireless LAN while increasing the signal coverage.

Microsoft Azure Cloud Planning and Integration Consulting Services
Progent's Microsoft Azure cloud integration consultants can assist you with every stage of Microsoft Azure integration including needs analysis, prerequisites assessment, system design, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance validation. Progent can assist you to set up and troubleshoot firewall appliances and VPN connections so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid ecosystem that seamlessly integrates on-premises datacenters with Azure services.

Talk to a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for online or on-premises help in #(state), call 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent's Standard Help Desk Services offer an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

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