For business networks located within the state of Rhode Island, Progent's Microsoft authorized technicians can deliver online help and remote troubleshooting to resolve your computer network troubles quickly and affordably. Progent has developed enterprise-grade expertise, sophisticated utilities, and support knowledge bases to troubleshoot and repair network problems without the high cost and delays associated with in-person service dispatches.

If your Rhode Island business is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments efficiently based on leading practices.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a range of network consulting services to assist organizations of all sizes to maintain, manage, and repair networks that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Consulting and Support Expertise for SCVMM 2012
Progent's SCVMM 2012 consultants can help organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist you to move from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum business value. Progent also offers Virtual Machine Manager 2016 migration consulting to assist you to design and carry out an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security capabilities, more affordable VMM storage options, and other improvements.

Business Intelligence Reporting and Analytics Consulting
Progentís business information reporting consultants can provide remote and onsite consulting to help your organization with any aspect of business intelligence reporting from debugging or modernizing applications to planning and deploying an advanced business intelligence solution. Progent's management reporting consultants can help your company to support your current BI environment, assist you to upgrade reports from an outdated reporting product to a current one, and deliver as-needed online mentoring tailored to your specific needs. Progentís management reporting and analytics consultants can provide experience in all popular business intelligence reporting and visualization platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Immediate Support for Urgent Issues
With Progentís urgent online computer troubleshooting services, you can receive immediate support for problems that are causing lost productivity. Online help eliminates the lengthy wait and increased expense associated with on-site computer support. For typical administration tasks, Progentís off-site support consultants can complete the majority of jobs within minutes of receiving a request, rather than requiring you to live with a problem for up to a day for on-premises help to arrive.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network. Read about Progent's complete ProSight series of affordable outsourced network management services for small and medium-size businesses.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is also simple to move to another host. Progent's Private Cloud hosting and management services are based on mature virtualization platforms that enable small and midsize businesses with mixed- platform environments to save significantly on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor flexibility. Find out more about Progent's ProSight family of managed IT services for small businesses.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM qualified network security management experts. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of performance that information security professionals are required to learn. CISM gives executive management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver effective security administration and support consulting.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight suite of managed IT services for small and mid-size businesses.

Microsoft Dynamics GP (Great Plains) Customization and Training
Microsoft Dynamics GP 2015 R2 introduces a new design that enhances cloud readiness, supports popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the depth and breadth of technical skills and experience to address the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.

Data Backup and Recovery Expertise
Progent's backup consultants can provide support for a wide array of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux servers and workstations plus notebooks and smartphones. Progent supports leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized businesses as a low cost outsourced service for secure backup/disaster recovery (BDR).

Failover Clustering Consulting for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover cluster feature set built into the latest versions of Windows Server is radically re-engineered to simplify the deployment, configuration, and maintenance of clusters and to offer improved levels of system availability, security, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier setup and installation, improved cluster management, new cluster infrastructure for increased uptime, better security and quorum models, elimination of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified cluster technology experts can help your company evaluate the advantages of Windows clustering, design and implement a deployment, train your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and create and validate a business continuity procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

Progent's Consulting and Training Support for Microsoft Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can assist businesses to integrate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive solution that provides quick return on investment and promotes better business outcomes. Progent can assist your company to interface Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility issues with different releases of Microsoft Office desktop and offers customized online Office and Office 365 training to individuals or teams.

Cisco IOS Upgrade Support
If your network includes Cisco appliances, you may be running an outdated version of Cisco IOS, the control software used in virtually all Cisco router and the latest switches from Cisco. Cisco frequently publishes upgrades to IOS to fix bugs, shore up security weaknesses, or improve functionality. Unfortunately, updating Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco device and your system infrastructure. As an example, there could be limitations of local Flash storage that could cause a new OS version to operate improperly. Progent's Cisco CCIE-certified consultants offer a wide variety of support services related to upgrading Cisco IOS software or any Cisco OS such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can perform inventories of your Cisco software, propose sensible upgrades, provision Cisco devices, transfer images/, activate and test your Cisco software, tune throughput, resolve problems, and train your IT staff how to utilize any significant new features.

Get in Touch with a Progent Computer Consultant
To see how you can contact a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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