Consulting Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining location-independent connectivity to messaging, calendars, web applications, and other vital business information. Progent offers Raleigh, North Carolina businesses the expertise of BlackBerry-certified experts who can help companies to manage their BlackBerry environments or migrate efficiently to a current mobile platform.

As the complexity of small company networks has increased, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses of any size, successful deployment and support of RIM BlackBerry technology has become increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, coupled with Progent's proven online support capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information system.

Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize wireless applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, offering a single platform for controlling critical jobs like smartphone installation, updates, and retirement and also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and supports wireless synchronization.

BlackBerry BES Server Configuration Help

BlackBerry BES Server features a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting levels of security to match the specific needs of your environment. Progent's BlackBerry certified consultants can assist you to select powerful security features and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Lock down a device
  • Wipe data from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malicious attacks

BES Server also offers flexibility in determining ways to keep mobile users from loading or running unsecure or prohibited code. Progent can assist you to select protective techniques like:

  • Specify exactly what applications are allowed on the device
  • Block third-party software from using non-volatile memory on the BlackBerry device
  • Determine which resources third-party applications can use on the smartphone
  • Limit the types of access third-party applications running on the smartphone can establish
  • Prevent all third-party applications from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements assessment, solution architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products match your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.
















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