Consulting Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once one of the most successful solutions for achieving mobile access to email, calendars, web-based programs, and other vital business data. Progent can provide Raleigh, North Carolina businesses support from BlackBerry-certified consultants who can help organizations to maintain their BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the sophistication of small business networks has expanded, and as the need for world-class protection, dependability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations frequently turn to outside support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an economical solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry smartphones across your business, define security policies that are right for your company, customize mobile applications, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Technical Services for BlackBerry BES Server
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs ranging from smartphone configuration and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage client configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier engineers can also help you to utilize BlackBerry Enterprise Server to perform key procedures not available with the entry-level BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant architecture based on virtual servers
  • Install BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and report on the overall health of your BlackBerry system

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, configuring wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help you to select and install appropriate security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements analysis, solution architecture, roll-out planning and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration model and physical components meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software versions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Expert
In order to get in touch with Progent about consulting expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.



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