Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web programs, and other critical business data. Progent can provide Raleigh, North Carolina companies support from BlackBerry-certified consultants who can help organizations to manage existing BlackBerry environments or migrate smoothly to a modern smartphone platform.

As the complexity of small company networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for businesses of any size, successful deployment and maintenance of BlackBerry technology has become more challenging. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often resort to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined management tools to help you track and control BlackBerry devices throughout your company, recommend security policies that are right for your company, customize wireless software, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad variety of key administrative jobs that span from smartphone configuration and updates to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control client configurations with BlackBerry's vast selection of policies

Progent's BlackBerry-certified engineers can also help your company to utilize BlackBerry BES Server to implement important tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture using virtualization
  • Install BlackBerry devices remotely
  • Set custom management roles
  • Automatically track and report on the integrity of your solution

Expert RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt technical help to businesses in the Raleigh region or throughout North Carolina. Progent's seasoned online consulting team has helped IT organizations resolve network issues and cut support expenses in every state in the U.S. and established a substantial following of loyal clients. (See Progent's client testimonials.)

Progent offers remote consulting support for a wide selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements analysis, solution architecture, installation planning and execution, performance optimization, design of a high-availability environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management model and equipment meet your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software versions, processors and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Qualified Expert
If you wish to get in touch with Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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