Consulting Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most popular products for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business information. Progent can provide Raleigh, North Carolina businesses the services of BlackBerry-premier professionals who can help businesses to maintain their BlackBerry environments or transition efficiently to a more popular mobile solution.

As the sophistication of small business networks has expanded, and as the demand for world-class security, reliability, and recoverability has become the norm for companies regardless of size, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses frequently turn to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their information system.

Progent's experts can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined management tools to help you track and control BlackBerry smartphones across your business, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
(336) 793-9929 Winston-Salem Network Support Services


Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry devices, providing a centralized platform for controlling critical tasks like device installation, updates, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent communication between Exchange, Groupwise, or Domino email servers and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Integration Support

BlackBerry BES Server features a variety of data protection options beginning with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting degrees of protection to match the specific requirements of your environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and enable them remotely. Examples of these wirelessly selectable security features are:

  • Disable a device
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides flexibility in determining mechanisms to prevent mobile users from installing or executing unsecure or prohibited programs. Progent can assist you to choose protective techniques like:

  • Specify exactly what applications are allowed on the device
  • Block external applications from using non-volatile storage on the BlackBerry device
  • Select what functions external programs can access on the device
  • Restrict the kinds of connections external applications running on the device can initialize
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can in addition help your company to resolve a wide range of problems concerning synchronization, device recognition, email reconciliation, web access, mobile connections, IM, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile technical support expenses at a minimum and, by handling problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, solution design, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration model and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security engineers to run network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
In order to get in touch with Progent about consulting expertise for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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  • Consulting Services Project Requirements Definition
    Project Management Specialists

    For enterprise project management support, Progent offers the services of senior IT experts with years of experience in technology management, program development, and process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help enterprise clients follow leading practices to ensure that development or deployment projects are successfully completed on time and on budget.

  • Specialists ProSight Virtual Server Private Cloud Hosting 24-Hour Virtual Machine Hosting Consultants
  • Support and Help Exchange 2003 Exchange 2003 Server Migration
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    Specialists Email Virus Signature

    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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  • SCOM 2016 Consulting Services
    System Center 2016 Hybrid Cloud Integration Help and Support

    Progent has more than 10 years of background deploying, maintaining and troubleshooting the key platforms included with System Center and can assist your organization to plan, deploy, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent can help your organization to upgrade to the latest edition of Microsoft System Center from an older one or from a third-party datacenter management platform to provide the advantages of best-in-class provisioning, automation, security and compliance, plus datacenter and application performance monitoring.

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  • Windows 2003 Server Online Support Microsoft Windows 2003 Network Consulting
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    Remote Technical Support Data Center Colo

    Progentís colocation center IT services are designed for businesses with equipment housed at IDCs or data center co-location hosting facilities and in need of timely on-premises assistance at the collocation site as well as remote support from Microsoft and Cisco Certified professionals. Progent provides a full array of data center and data center and colo support services such as system architecture analysis, Windows and Linux server integration and support, troubleshooting for server and telecommunications networking, development and deployment of high availability configurations, architecting and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and planning high-availability server and storage clustering systems.

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  • SQL Server 2017 Automatic Database Tuning Consulting
    Network Consultant SQL Server 2017 Analysis Services

    Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement a cost-effective migration of your databases and applications to any network architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from as-needed architecture assessment or debugging to comprehensive project management to ensure your SQL Server 2017 initiative is successfully completed on schedule and on budget.

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  • 24x7x365 IT Consultant Microsoft Lync Server 2013 IM
    Microsoft Certified Expert Consultants Lync Server 2013 and Cisco UC

    Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad assortment of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your IT staff and users. Progent offers expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Office 365 apps including Outlook clients and PowerPoint.

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  • 24 Hour Solaris Computer Systems Consulting
    FreeBSD IT Consulting Company

    Progent's UNIX platform support services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient one-stop source to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.

  • iPhone Security On-site Support ProSight ESP Behavior-based Security Consultants
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  • macOS Remote Services macOS Support Firms

  • Microsoft Windows Server 2012 R2 Troubleshooting
    Windows Server 2012R2 Cloud Engineer

    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, tune your network for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management team, create a corporate-wide security plan, streamline network management, help with creating applications, and build and test a DR/BC plan.


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