For immediate remote help with network security issues, companies in Raleigh, NC, can find expert troubleshooting by contacting Progent's security professionals. Progent's online service staff is ready to provide efficient and economical assistance with security crises that are impacting the viability of your IT network. Progent's accredited security engineers are certified to provide help for environments based on Microsoft, Linux, macOS and OS X, Solaris, and popular derivatives of UNIX. Progent's broad range of consulting services encompasses firewall configuration, email security, secure network architecture, and business continuity planning. Progent's technical support staff has earned the industry's top security accreditations including Certified Information Security Manager (CISM) and Certified Information Systems Security Professional.

Progent offers online security help on a per-minute model without minimum times and without additional fees for setup or after hours service. By billing per minute and by delivering top-level support, Progent's pricing model keeps expenses under control and eliminates situations where quick solutions turn into big bills.

Our Network Has Been Attacked: What Do We Do?
Network Security ConsultingIf you are currently fighting a network security crisis, refer to Progent's Urgent Remote Network Help to see how to get immediate aid. Progent has a team of veteran network security specialists who offer remote and on-premises support that includes containment, mitigation, recovery, forensics, and enhancement of your cybersecurity defense to guard against future exploits.

For organizations that have planned in advance for a security breech, the step-by-step incident response model promoted by GIAC (Global Information Assurance Certification) is Progent's recommended method of reacting to a serious security penetration.

Overview of Progent's Security Services
Coordinating network security and planning for restoring critical information and functions following an attack demands an on-going effort that entails an array of technologies and processes. Progent's certified security professionals can assist your business at all levels in your efforts to guard your IT network, ranging from security assessments to creating a comprehensive security program. Some areas supported by Progent's experts include Planning and Implementation, Data Recovery and Security Forensics, and Managed Protection from E-mail-Based Attacks.

Designing and Implementing Protected Environments
Every business ought to develop a carefully thought out security plan that incorporates both preventive and reactive activity. The proactive plan is a set of steps that works to reduce vulnerabilities. The reactive plan specifies activities to assist IT personnel to inventory the losses resulting from an attack, remediate the damage, document the experience, and restore network activity as soon as possible. Progent can advise you how to design security into your company processes. Progent can install auditing software, create and execute a secure IT infrastructure, and recommend processes and policies that will optimize the safety of your information system. Progent's security experts are ready to assist you to configure a firewall, design protected online and mobile connectivity to e-mail and data, and install an effective VPN.

If you are looking for an affordable way for jobbing out your security administration, Progent's Round-the-clock Monitoring Options include continual online server monitoring and quick response to emergencies.

Hybrid Cloud Solutions
Progent can assist your company you to design, deploy, administer and repair enterprise hybrid cloud solutions that include physical and cloud hosted resources and that comply with regulatory security requirements. (Learn about Progent's Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration and Progent's Amazon Web Services enterprise hybrid cloud solutions.)

Data Recovery and Failure Analysis
Progent provides expertise in restoring systems and devices that have been hacked, are in question, or have ceased to function as a result of a security attack. Progent can show you how to assess the losses resulting from the attack, return your company to normal functions, and retrieve information lost as a result of the attack. Progent's certified engineers can also oversee a thorough failure evaluation by examining activity logs and utilizing other proven forensics tools. Progent's background with security problems minimizes your business disruption and allows Progent to propose efficient measures to prevent or contain future assaults.

Ransomware Removal and Recovery Expertise
Progent offers the services of proven ransomware recovery consultants with the skills to restore a network compromised by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or Locky. For more information, visit ransomware removal and restoration consulting.

Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:

ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.

Specialized Security Expertise Available from Progent
Progent's certified security engineers can provide unique specialized help in key facets of IT security such as:

Vulnerability Evaluation and Security Compliance Testing
Progent offers expertise with security auditing tools such as Microsoft Baseline Security Analyzer and LANguard for performing a set of automatic network scans to reveal possible security gaps. Progent has extensive skills with these and similar tools and can assist your company to understand assessment results and respond efficiently. Progent's certified security engineers also provide web software testing and can perform expert assessments of enterprise-wide security to determine your organization's compliance with key worldwide security standards including HIPAA, PCI, and ISO. Also, Progent can assess the effectiveness of your wireless security including in-place wireless appliances as well as mobile handsets. Learn the details about Progent's Vulnerability Audits and Security Compliance Testing.

Cisco Security, PIX Firewall and ASA Firewall, VPN, Aironet and Meraki Wi-Fi Expertise
Progent's Cisco Certified Internetwork Experts (CCIEs) and Cisco Certified Network Professionals (CCNPs) can provide in-depth technical expertise for Cisco's entire range of protection and Virtual Private Network (VPN) products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, and Catalyst family switches. Get more information concerning Cisco Security, Virtual Private Network (VPN) and Aironet Wireless Consulting.

Other Firewall and Virtual Private Network Consulting Services
In addition to being expert in a broad range of network security solutions available from Microsoft and Cisco, Progent can provide organizations of any size expert support for solutions from other major firewall and Virtual Private Network (VPN) suppliers. Progent's engineers offer:

Stealth Penetration Checking Services
Stealth intrusion testing is a key technique for helping businesses to find out how exposed their IT environments are to potential attacks by testing how thoroughly network security policies and technologies hold up to authorized but unannounced penetration efforts launched by veteran security engineers utilizing advanced hacking methods. Read more information about Progent's Penetration Testing Services.

Certified Information Security Manager Security Support Services
Certified Information Security Manager Consultants for Raleigh, North CarolinaCertified Information Security Manager identifies the core competencies and worldwide standards of service that information technology security managers are expected to achieve. It provides executive management the confidence that those who have earned their CISM possess the background and skill to offer efficient security administration and engineering support. Progent can offer a CISM expert to help your enterprise in critical security areas such as data protection governance, risk management, data protection process control, and crisis response support.

Read more information concerning Progent's Certified Information Security Manager (CISM) Security Support Assistance.

Certified Information Systems Security Professionals (CISSP) Security Consulting Expertise
CISSP Certified System Security Consultants for Raleigh, North CarolinaProgent's CISSP consultants are cybersecurity specialists who have earned CISSP accreditation as a result of demonstrated professional work, extensive study, and exhaustive examination. CISSP Certification recognizes mastery of a worldwide standard for IT security. ANSI has granted the CISSP credential official recognition in the field of IT security under ISO/IEC 17024. Fields of knowledge included under CISSP include cybersecurity management procedures, security architecture and models, access permission methodology, applications development security, business processes security, physical security, encryption, communications, Internet security, and disaster recovery planning.

Learn additional information about Progent's CISSP Consulting Expertise.

CISSP-ISSAP Premier Consultants for Secure System Architecture
CISSP Information Systems Security Architecture Professionals (ISSAP) for Raleigh, North CarolinaProgent's ISSAP Certified security experts are specialists who have been awarded ISSAP accreditation after thorough testing and extensive hands-on work with network security architecture. ISSAP security experts possess comprehensive understanding of access management mechanisms and techniques, phone system and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can help your business with all aspects of secure network architecture.

Read more details concerning Progent's ISSAP Accredited Protected System Infrastructure Consulting Services.

CISSP-ISSEP Certified Cybersecurity Engineering Experts
CISSP-ISSEP certified Cybersecurity ExpertsNetwork Security consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have demonstrated their ability to provide large organizations with the expertise expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent can provide the support of a certified CISSP-ISSEP cybersecurity consultant to assist your organization to follow modern system security engineering principles and processes in system development, review and evaluate system security designs according to security engineering leading practices, produce viable system designs that include compliant security mechanisms for all key system functions, define effective configuration strategies to provide protection for operations, perform in-depth risk analysis, and recommend practical security solutions that balance your operational goals with your organization's tolerance for risk.

Learn the details about Progent's CISSP-ISSEP Network Security Engineering Consulting Services.

CISA Security Auditor Professional Services
Certified Information Systems Auditor Engineers for Raleigh, North CarolinaThe Certified Information Systems Auditor accreditation is a prestigious qualification that indicates expertise in network security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that candidates undergo an extensive examination overseen by the ISACA professional association. Progent can provide the services of a CISA-Premier security audit professional trained to help businesses in the fields of IS audit services, information technology governance, systems and architecture planned useful life, information technology support, safeguarding data resources, and business continuity preparedness.

Learn additional information about Progent's Certified Information Systems Auditor (CISA) Professional Services.

CRISC-certified IT Risk Mitigation Specialists
CRISC-certified Network Risk Experts for Raleigh, North CarolinaThe Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to verify a consultant's ability to plan, deploy, and support IS control mechanisms to reduce network risk. Progent offers the expertise of a CRISC-certified consultant to assist you to develop and carry out a workplace continuity or disaster recovery strategy based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget. Progent's risk mitigation expertise is a good fit the services provided by Progent's CISA-Certified security engineers for objectively evaluating your IS control mechanisms and with the services of Progent's CISM-certified support professionals for implementing company-wide security policies.

Get more details concerning Progent's CRISC Risk Mitigation Expertise.

GIAC (Global Information Assurance Certification) Support Services
Security Engineers with GIAC (Global Information Assurance Certification) for Raleigh, North CarolinaGIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of information technology security professionals. GIAC's goal is to ensure that a certified professional has the knowledge appropriate to deliver services in critical categories of network, data, and application software security. GIAC certifications are recognized by businesses and government organizations around the world including United States NSA. Progent offers the support of GIAC certified security engineers for all of the security capabilities addressed within GIAC certification topics such as auditing IT infrastructure, security incident handling, traffic analysis, web-based application security, and security information and event management (SIEM) solutions.

Learn more information concerning Progent's GIAC Information Assurance Support.

Depend on Progent for Network Security Help
If your company is situated in Raleigh or elsewhere in North Carolina and you're trying to find network security engineering help, call Progent at 800-993-9400 or visit Contact Progent.

Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.

Raleigh Onsite IT Consulting
Progent locations in the Raleigh Metro Area

City Street Address Contact Information
Raleigh 4801 Glenwood Ave
Suite 200
Raleigh, North Carolina 27612
Sales Phone: 984-206-8441

Link: Raleigh Network Support Services


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Progent offers consulting for security testing software such as LANguard from GFI for performing a variety of programmed system testing scans to identify potential security gaps. Progent has broad knowledge of network auditing tools and can show you how to understand testing reports and respond effectively. Progent can show you how to design protection into your company operations, configure auditing applications, plan and deploy a secure network environment, and recommend policies to optimize the security of your network. Progent's security consultants are ready to assist you to set up a firewall, implement secure remote connectivity to email and data, and integrate virtual private network. Progent's accredited security engineers can also validate the security of web-based software and can run extensive security evaluations of company-wide security to determine your organization's compliance with recognized international security standards including FISMA, PCI, and ISO.

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Expert Microsoft Certified Technical Support for Exchange 2016 In-Place Hold
Exchange 2016 Compliance Search Consultant Services

Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Microsoft SQL Server Remote Technical Support SQL Server Development
Microsoft Professional for SQL Server 2008
Microsoft SQL Server Information Technology Consulting

Microsoft SQL Server 2005 delivers powerful, standardized tools to IT professionals as well as to network users, lessening the difficulty of creating, deploying, administering, and accessing enterprise information and analytical applications on platforms ranging from handheld devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

Microsoft Support Help Desk Professionals Award Winning Help Desk Software Selection and Deployment Technical Consultant
Dynamics GP Analytical Accounting Specialist
Microsoft Certified Partner Dynamics GP SSRS Consult

Microsoft Dynamics GP/Great Plains software offers analytics and reporting capabilities that allow you to track all business processes, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting expertise can enable you to design reports that let you analyze your business more completely, turning uncooked data into valuable management information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer custom business application development and web commerce applications that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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Microsoft Windows 2000 Network Consultants Windows 2000 Integration Services
Skype for Business disaster recovery Specialists
Skype for Business and Cisco Unified Communications Consult

Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide remote and on-premises support services to help you to manage and repair your existing Lync Server 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.

Microsoft Windows Server 2012 R2 Clusters Consulting Consulting for Clustered Windows Server 2012 R2
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Microsoft and Cisco Certified Network Consultants for Microsoft Windows 8.1 Evaluation Top Rated Windows 8 Consulting
Mobile, AL Small Office IT Consultants Mobile Networking Consultants
Microsoft Partner Software Consultants
Microsoft Certified Networking Services

Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer satisfaction and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your company more complete support for your information network.

MySQL development Engineers MySQL Clustering Specialist
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Network Assessment BlackBerry Synchronization Specialist
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On-site Support for Mac and Windows Apple Mac and Windows coexistence Remote Consulting
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Microsoft Help Desk Online Support Services
Computer Support Help Desk Technology Consulting

Progent's Computer Help Desk Outsourcing Services are intended especially for small businesses who require immediate access to a Help Desk Call Center with professional telephone support and effective escalation capability but who must operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Applications Selection and Deployment.

Online Technical Support for Cisco Virtual Private Network Network Consultant
Onsite Technical Support for iPhone Specialist
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Cisco CCIE Remote Onsite Technical Support
Cisco Remote Access Computer Network Consultant

Progent's Cisco CCIE network infrastructure experts can help your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software support.

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Raleigh Durham Chapel Hill CISSP Network Security Auditing Small Business Network Consulting Companies for Microsoft SQL Server 2016 in Minneapolis Saint Paul
Server Education
Microsoft Certified Partner Windows Education

Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Mid-size businesses who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

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Online Support Services for UNIX with Windows
Windows and Solaris Online Support Services

Progent can assist your business to design and execute a smooth migration from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce productivity discontinuity by developing an effective migration plan that preserves your existing assets in UNIX application and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, migration strategy and testing, Microsoft Exchange migration expertise, data and application software migration, and server and storage system migration and consolidation.

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Integration for Network Performance Analysis

ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks.

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Sun Solaris Professionals
Sun Solaris Technical Support

If your business network combines Sun Solaris technology with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that allows all your OS platforms to coexist for easy administration, seamless information exchange, high dependability, superior throughput, and tight security. Progent's Sun Solaris and MS Windows coexistence support offerings feature network architecture configuration and service, consulting for Windows services for UNIX, online server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Helpdesk outsourcing.

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Hybrid Office 365 and Exchange On-site Technical Support

Microsoft Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and associated Exchange infrastructure to lower capital expense and administrative overhead. You can deploy Office 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to help your organizations to assess the benefits of Exchange Online, design a network topology that makes sense for your functional requirements and budget, implement a non-disruptive migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your IT staff and end users, and deliver as-needed consulting and technical support.

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Information Transfer Remote Technical Support
Knowledge Transfer Troubleshooting

Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

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Slackware Linux, Sun Solaris, UNIX Engineer Online Support Services for Red Hat Linux, Sun Solaris, UNIX
Office PowerPoint for Mac Instruction
macOS Learn

Progent can provide one-on-one training designed for people who want to expand their knowledge of the Apple macOS and OS X platform, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for macOS and Mac OS X applications.

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Windows Server 2012 Active Directory Services

Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support, team, create an enterprise-wide security plan, streamline IT management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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Data Protection Manager 2016 Business Continuity Technical Consultant
Data Protection Manager 2016 and Azure Backup Online Troubleshooting

System Center 2016 Data Protection Manager provides near-continuous backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for critical platforms like Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to plan, implement, administer, and troubleshoot an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can assist you to upgrade from a previous version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you complete your SCDPM 2016 initiative on schedule and within your budget.

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ProSight Active Security Monitoring Specialists
ProSight Ransomware Defense Consultancy

ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats.

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Service Reporting Consulting Services
Integration for Tracking Service Costs

Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

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Setup and Support for Windows 2003
Microsoft Windows 2003 Computer Consultant

The service background of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that matches most closely with your company's goals. Progent can also help you with planning, deploying, managing and troubleshooting powerful information technology solutions based on Windows Server, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.

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Company-wide Standards for Best Practices Small Business Outsourcing

Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, in the trenches of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of individual best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems quickly.