Besides providing rapid access to high-level IT consultants and subject matter experts to help Raleigh, North Caroline businesses with specific technical issues or longer-term initiatives, Progent offers temporary staff augmentation to deal with more broadly defined assistance like PC help, IT administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to planned or unexpected peaks in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, site moves, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill gaps left by the loss of full-time IT personnel due to vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services give organizations the flexibility to respond to surges in demand for network personnel without dealing with the costs and hassle that come with identifying and recruiting appropriate IT help and without the risk of increasing your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of seasoned IT professionals
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-service resource for IT support
Progent's shared Help Desk Call Center service is a proven flexible staff expansion option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their internal network staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk program is a collaborative service alternative powered by the industry's leading group PSA tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite network services for organizations throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Raleigh, North Caroline Organizations
Progent's veteran team of certified engineers can provide Raleigh, North Caroline businesses a broad range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for Raleigh, North Caroline Organizations
To find out more about Progent's short-term staff augmentation services for Raleigh, North Caroline organizations, call 800-993-9400 or visit Contact Progent.