Besides offering rapid contact with high-level network professionals and subject matter experts to assist Raleigh, North Caroline companies with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined assistance like PC help, IT management, and Call Center services. On-demand staffing can help businesses to respond to expected or unplanned peaks in demand for network personnel, which may be caused by situations such as mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary staffing can also fill voids caused by the absence of full-time IT personnel because of vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services offer businesses the flexibility to respond to increases in demand for network personnel without being saddled with the costs and hassle associated with vetting and hiring professional technical help and without the risk of adding to your permanent head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Program
- Rapid access to proven network professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your full-time network support team
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close working relationship with a world-class, full-service source for IT expertise
Progent's shared Help Desk Call Center service is a proven on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their in-house IT personnel and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative powered by the industry's leading group professional services platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network services for organizations throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Raleigh, North Caroline Organizations
Progent's nationwide roster of certified engineers offers Raleigh, North Caroline companies a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Raleigh, North Caroline Businesses
To find out more details about Progent's short-term supplemental staffing services for Raleigh, North Caroline businesses, call 800-993-9400 or visit Contact Progent.