In addition to providing fast access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help Raleigh, North Caroline businesses to resolve discrete IT issues or longer-term projects, Progent offers temporary staffing to deliver more broadly defined assistance like PC support, IT management, and Help Desk call center services. On-demand staffing can help organizations to respond to anticipated or unexpected peaks in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory changes. Short-term staffing can also cover gaps resulting from the absence of in-house staff members due to vacations, health issues, termination, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's temporary staff augmentation services offer organizations the flexibility to react to increases in demand for IT services without dealing with the expense and delays that come with vetting and hiring reliable IT help and without the burden of increasing your full-time head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Program
- Rapid access to seasoned IT professionals
- Simple initiation, termination, and resumption of services
- Seamless extension of your full-time network support staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Close relationship with a top-level, full-spectrum source for IT support
Progent's shared Call Center program is a specialized flexible staff augmentation alternative that enables IT organizations to share the work of Help Desk support transparently between their internal IT staff and Progent's extensive team of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's shared Help Desk program is a collaborative service solution powered by the industry's leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses across the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Raleigh, North Caroline Companies
Progent's nationwide team of certified consultants can deliver Raleigh, North Caroline organizations a broad range of remote consulting and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Raleigh, North Caroline Businesses
To learn more about Progent's temporary staff augmentation services for Raleigh, North Caroline businesses, call 800-993-9400 or visit Contact Progent.