Raleigh Work at Home Employees Connectivity Consulting
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce may have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Raleigh organization to select the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Raleigh, North Caroline organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
An emergency, company-wide changeover to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables you to expand your current Call Center organization by splitting responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter environment for your Raleigh, North Caroline company, call
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FAQ about Cisco Engineers Freelancing Job
Questions about Freelance Network Consultants Freelance Jobs
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Live Communications Server Technology Consulting Services
Live Communications Server Specialists
MS Communications Server provides IM and Real Presence as part of an extensible, world-class solution featuring enhanced security, seamless integration with popular Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger IP protection. MS Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and on-premises configuration support and mediation services for your Office Communications Server deployment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient upgrade that will add significant strategic value to your information network
Immediate IT Services Cisco ASDM Firewall Management
ASA 5500-X Firewall with Firepower IT Consulting
Progent’s Cisco-Certified network consultants provide professional PIX Firewall consulting services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat security, and secure connectivity services. Extending from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of protection, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent’s Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Suse Linux Online Consulting
Mandrake Linux Engineer
Progent's Linux support services provide small businesses and developers assistance with administering and supporting Linux systems that run with Microsoft-based networks. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of expertise provides you with an easy single source to help you create and manage a secure and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Operations Manager Computer Consultants
Monitoring and Reporting Network Consultants
Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, enhancing and repairing SCOM solutions and can provide companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to fix critical problems uncovered by SCOM 2012.
Consultancy SharePoint application development
Crystal Reports Computer Engineer
Progent’s expert software programmers, relational database architects, and project management consultants can assist enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by providing database designers and software programmers skilled in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with additional data sources like SQL Server and Excel to build data-driven intranets and portal sites. Progent also can provide expertise with web development technologies and can assist clients to create, expand, troubleshoot, or migrate web applications to utilize the latest advances in web technology.
Network Engineer System Center 2016 Amazon AWS Integration
SCDPM 2016 Support and Help
Small to middle size businesses can now enjoy all the benefits of Operations Manager and also have fast access to Progent’s Microsoft Premier IT consulting professionals. With Progent's affordably priced network support packages, small and midsize organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small company networks enterprise-class reliability, security, and productivity.
CRISC Risk Identification Remote Consulting
Best CRISC Risk Identification On-site Support
Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to define a complete disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, zero-downtime network solution that addresses reliability issues covering a broad range of network technologies and processes.
Support Wireless
24x7 Office Wireless Technical Support
Progent’s wireless consultants can help small organizations plan, choose, test, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a degree of security that matches or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and deploy the wireless link technology that align best your business requirements.
Fortinet FortiGate NGFW Firewalls Consultant
Fortinet 400 Series Firewalls Technology Consulting
Fortinet next-generation firewalls are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet firewall consultants can help your business to configure your Fortinet security appliances to protect your IT resources at the enterprise edge, within the data center, at branch locations, and at the cloud edge.
Catalyst Switching Support and Integration
Top Catalyst 2940 Switch Online Troubleshooting
Progent's Cisco-certified CCIE experts can assist you to configure, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and migrate efficiently from outdated switches to modern models.
CRISC Certified Risk and Information Systems Control Architect Consulting Services
CRISC Certified Risk and Information Systems Control Systems Engineer Engineers
Progent offers the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management solution following best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.
Firewall Security Cybersecurity Consultancy
Firewall and VPN Protection
Progent offers small and mid-size companies expert consulting for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies such as Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to create a detailed security strategy and select appropriate products from multiple suppliers to support your security goals while sticking within your spending limits.
Wi-Fi IP phone integration Consultant
wireless IP phones and CUCM Onsite Technical Support
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within campus, hospitality, retail or other venues where management wants portable phones that offer more control, data security and ruggedness than is achievable with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically requires that IT teams configure and optimize numerous key pieces of your Wi-Fi environment such as access points, switches, wireless LAN controllers, and management software. Progent's Cisco-certified consultants offer online and onsite assistance to help your organization create and maintain a Cisco wireless IP phone solution by providing services that can range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
Services SSL certificate management
network asset documentation management Specialist
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of the time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
Amazon MWS Programming
Contract Programming Firm Amazon Marketplace Web Service development training
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.
Consulting Services Office 365 Excel
Excel Power Query Engineer
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad range of remote support services to help you to design, program, test, install, manage, and troubleshoot business applications powered by any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to move your current Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between various versions of Excel. Progent offers on-demand help to organizations who need a fast solution to a specific issue associated with Office Excel and Progent can also provide full project management support for upgrading or developing mission-critical applications built on Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to address the needs of individuals or groups.
Consultants SharePoint
Top Quality Microsoft Experts Windows SharePoint Services Setup and Support
Progent’s Microsoft-certified consultants offer small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a central location for your workers or clients to connect to, manage, distribute and interact with useful data, files, and applications and to communicate with one another. It allows faster and better decisions, more effective sharing across teams and more streamlined business processes. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the information they’ve created in a way that makes data easy to find, retrieve and apply.
Lync Server 2013 conference bridges Professional
Lync Server 2013 Front End Pool Pairing Engineer
Progent's consultants can assist your company to assess the value of Lync Server for your business and can assist you to plan and execute a rollout of Microsoft Lync Server 2010 that centralizes the control of IM and Presence and improves the output of your office staff, at-home workers, and smartphone users. Progent's consultant's can in addition assist you to perform a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server to enhance the collaborative functions of Microsoft Office programs, and provide training and ongoing support for Microsoft Lync and other Microsoft products.
24/7/365 Support and Setup Work from Home Network Infrastructure
Telecommuter Network Infrastructure Computer Consulting
Progent can assist small and medium-size companies to plan, configure and debug the infrastructure to support work-from-home employees.
iPhone and Cisco ASDM Integration
24/7 Computer Engineer iPhone and Outlook integration
Progent offers affordable remote assistance to assist you to plan, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, protected and scalable infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your IT network.
Network Management Technicians
Largest Cisco Network Management IT Consulting Group
Progent's Cisco-Premier network consultants can show you how to run Cisco's management utilities alongside a selection of powerful third-party products to create a comprehensive network management strategy in order to keep your environment running smoothly, conserve expensive resources, guard your data, recover quickly from device breakdown or malicious assaults, and enable you to add or reassign network resources sensibly and affordably as your business grows.
Urgent Help Desk Services Information Technology Consulting
Service Desk Support Technology Consulting
Progent's Computer Helpdesk Outsourcing Support Services for desktop technical support are designed especially for small businesses who require immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who have to operate within a limited network support budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Microsoft Dynamics GP ERP Support Outsourcing
24-7 Engineer Great Plains Migration
Progent’s Microsoft certified experts provide a range of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP/Great Plains family, provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to install and integrate, and with its segmented design you are able to purchase only the functions you currently need, with the option to expand clients and enlarge functionality when necessary. Progent’s Dynamics GP Software consulting engineers can show you how to deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.
Support Colocation
Colocation Network Engineer
Progent’s colocation center support services are intended for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and in need of timely on-site service at the co-location site as well as off-site support from Microsoft and Cisco Premier professionals. Progent offers a complete array of IDC and data center and colo consulting services including system architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and deployment of non-stop systems, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and creating fault tolerant server and storage clustering configurations.
24x7 Microsoft Project Server 2010 Applications Support
Microsoft Project Server 2010 Support and Integration
Progent's Microsoft-certified consultants can provide in-depth support in implementing, managing and troubleshooting any edition of Project Server and can deliver a wide range of affordable online consulting services following industry best practices to help organizations of all sizes to get all the benefits of this leading project management solution. Support services available from Progent include solution planning, installation and migration, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.
Consulting Services SCOM 2012 Cloud Monitoring
SCOM 2012 Online Consulting
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and repairing SCOM solutions and offer organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix serious issues detected by SCOM 2012.
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