Raleigh Teleworkers Connectivity Consulting
Help Desk Call Center Augmentation and Outsourcing Consultants
Expanding your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Raleigh company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Raleigh, North Caroline organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which might be the result of a pandemic or as a component of a business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables your business to expand your current Call Center team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Raleigh, North Caroline organization, call
An index of content::
Microsoft Hyper-V 3.0 Virtual Server Consultant Services
MS Hyper-V Virtual Server Consultant
Progent's Microsoft-certified professionals can assist you to evaluate the potential advantages of Hyper-V-powered server virtualization for your company, conduct test implementations to verify Hyper-V's compatibility with your line-of-business software, assess your network architecture for smooth operation with virtualization solutions, assist you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management staff to track and administer Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and test business continuity procedures that optimize system availability, and deliver continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.
Cisco Planning Server Support
Cisco Architecture System Engineers
Progent's Cisco-certified CCIE network consultants can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software consulting.
Solaris Consultants
UNIX Consultants
Progent's Sun Solaris family support experts provide small and mid-size businesses and software developers help with administering and supporting Sun Solaris environments that run with Microsoft-based networks. Progent can give your organization contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with an easy one-stop consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Microsoft Certified Integration Group PC Desktop
Desktop Professional
Progent offers a wide range of cost-effective consulting and support services to assist you to install, configure, repair, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or online technical support for single computers or laptops or help you to design and implement a company-wide migration to new or updated OS software and business applications. Progent can also provide consultants and technical workers to help you to plan for and implement a site move or consolidation organized to cause the least possible disruption of your productivity.
Consulting Exchange 2010 Migration
Microsoft Exchange 2010 Upgrade Professionals
Progent's Microsoft-certified consulting experts can help your organization to assess the benefits of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick return on investment by increasing your productivity, cutting the cost of equipment and service, streamlining management, and consolidating your vital communications platforms.
Consultant Rates Technical Consulting
Value Pricing Small Business Network Consulting Services
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
Texas System Consultant
Computer Consultancy Companies Connecticut
Progent’s Technical Response Center offers national extended hours remote assistance for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and online direct network connection to isolate and repair network problems quickly and economically. The breadth of technical experience represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to appropriate specialists as required. For critical problems, the Technical Response Center tries to respond to your request for service within one hour.
Consulting Services SCVMM 2012 Hyper-V Clusters
Emergency Microsoft Virtual Machine Manager Troubleshooting
Progent can help organizations of all sizes to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your company to migrate from an earlier version of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and repair your existing SCVMM 2012 environment so you get the highest possible return on investment.
Open Now UNIX, Windows Engineer
Windows and Solaris Integration Support
Progent's UNIX family support services provide small and mid-size companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent can give your business contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's Management Team Small Business Computer Consulting Firms
Progent's Management Team Network Installations
Progent's management team consists of seasoned veterans with decades of experience providing computer consulting, troubleshooting, and strategic information system planning to businesses ranging from startups to global enterprises. Great service calls for great people, and Progent has assembled a management staff able to provide businesses with the best service value available anywhere.
Citrix StorageLink Consultants
Citrix StorageLink Specialists
Progent's Citrix-certified experts can assist you to assess the business value of the available versions of Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V environment, and show you how to use Citrix Essentials to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while reducing the cost of resources and operations and streamlining administrative tasks.
Wireless LAN Network Consulting
Remote Proxim Specialists
Progent’s wireless engineers can help small companies plan, choose, pilot, install and support protected building-to-building wireless bridges that integrate transparently into your existing network while providing a degree of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you select and deploy the wireless link technology that match your business needs.
Microsoft Azure enterprise hybrid cloud solutions Professionals
24/7 Microsoft and Cisco Certified Expert Professionals Amazon AWS hybrid cloud solutions
Progent can provide expert online consulting to help organizations connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
WatchGuard XTM Firewall Protecting
Top WatchGuard Firebox T70 Firewall Forensics Services
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
24-Hour Integration wireless IP phone security
wireless VoIP phones and Meraki APs Integration Services
Cisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are mobile within office, warehouse, health-care or other environments where management wants user endpoints that provide more administrative control, security and ruggedness than is possible with the BYOD mode of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers, wireless LAN controllers, and call management software. Progent's certified experts offer remote and onsite assistance to help your organization create and manage a Cisco wireless VoIP phone solution by delivering services that range from debugging the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.
Technology Consulting Services 24x7 Network
Microsoft Operations Manager Online Technical Support
Remote continuous monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can get a degree of network stability that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management options delivered as low-cost service packages created to assist you to identify and fix a most network problems before they can impact productivity.
Operations Manager Remote Support Services
Integration Support Server Monitoring
Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a level of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost services created to help your company to detect and fix a most network problems before they can impact your business.
Microsoft Exchange Upgrade Professional
Exchange 2000 Server Upgrade Integration Services
Progent is among the most expert information technology consulting companies for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Exchange 2000 for common situations including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.
Dynamics GP Migration Consulting
Engineer Microsoft Dynamics GP System Migration Planning
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, customization, education, and troubleshooting since the product's original release. Progent offers top-tier support for updating legacy Dynamics GP deployments. Progent can assist your business to plan, test, and implement an efficient upgrade from a an outdated release of GP to the newest release of Dynamics GP.
Support Outsourcing SMS Migration
SMS Server 2003 Migration Engineer
Progent’s Microsoft certified consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important applications rapidly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your awareness of weak points and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently utilizing the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including program and appliance inventory.
IT Consulting Great Plains Migration
Microsoft GP/Great Plains Online Help
important characteristics of Microsoft Dynamics GP accounting include a modular design that lets you buy just the components you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting capabilities that permit you to track all operations, revenues and spending and sales patterns, integration with Microsoft Office to speed access to corporate data, the capability to process information from almost any db software or workstation application into Microsoft GP/Great Plains, and an open design that makes it easy to create custom applications. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer expert GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business management solution.
Urgent Exchange 2000 Server Information Technology Consulting
Microsoft Exchange 2000 Online Consulting
Years of background with Microsoft's Exchange technology has made Progent one of the most knowledgeable IT consulting firms in California for integrating email systems based on Microsoft Exchange Server 2000. Progent is skilled in helping small organizations derive the full advantages of Exchange Server under typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.
Remote Employees Cloud Integration Support
Network Consultants Teleworkers Cloud Integration
Progent can help small and medium-size organizations to provision their at-home employees with reliable integration with public cloud applications and services.
Immediate Developer Firm Azure migration
Microsoft Azure hybrid cloud integration Professional
Progent's consultants can help you with any phase of Microsoft Azure migration including requirements definition, prerequisites assessment, solution architecture, pilot testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist you to set up and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure services.
Firesight Configuration
ASA and PIX Firewall Onsite Technical Support
Progent’s Cisco-Certified technology consultants offer experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
VPN Security Cybersecurity Group
Firewall Security Security Firms
Progent provides small and mid-size organizations professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors including WatchGuard, Juniper, and SonicWall. Progent can help you design a detailed security strategy and select the right products from a variety of vendors to support your security goals while staying within your spending limits.
Microsoft Certified Partner Lync Server 2013 and Active Directory Consulting Services
Lync Server 2013 Reverse Proxy Server Consulting
Lync 2013, now called Skype for Business, enables organizations of all sizes to build a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with app sharing, and both IP and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid topology appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Office and Office 365 applications such as Outlook and PowerPoint.
Pix Cybersecurity Contractors
Symantec Intrusion Detection
For small and midsize companies, network security and information assurance and compliance is excessively complicated to stay ahead of but too risky to overlook. The largest biggest enterprises have been hacked, and the top cloud service providers have occasionally been knocked out. It looks like there's no place to run. Progent makes it economical for small and midsize organizations to carry out critical security tasks successfully by offering the advantage of billable time to the closest minute with no minimum billing for remote help. This means you can have access to a seasoned information consultant to deliver just the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any level of system security including security audits, malware defense and recovery, spam and email content filtering, email data leak protection, compliance reporting, and creating a complete security plan.
Consulting Project Design
Project Implementation Consulting
For advanced project management assistance, Progent offers the services of veteran information technology experts with years of experience in technology management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise customers follow leading practices to make sure strategic projects are successfully completed on schedule and within budget.
MCSE Expert Certified Troubleshooting Exchange 2003 Upgrade
Microsoft Exchange Upgrade Remote Support Services
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2003 help, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Consultants ProSight Virtual Machine Hosting
Private Cloud Virtual Datacenter Hosting Consultancy
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small organization's production servers in a solution that gives the highest level of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are built on proven virtualization technologies that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Juniper Junos J-Web Network Security Evaluation
Juniper Junos CLI Protect
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Building to Building Wireless Case Study
Wireless Integration Case Study
Progent provided a wireless networking solution that enabled a school to increase efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote locations up to 2.5 miles apart and can reach even greater distances. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it uses the 5.8Ghz band it provided protection against local interference.
SQL Server SSAS Online Support
Urgent SQL Server 2016 and Excel Online Help
SQL Server 2016 introduces significant enhancements in speed, capacity, security, availability, mobile computing integration, and built-in BI. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, R language support, Row-level Security, Mobile Reports, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help businesses of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
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