Expanding your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Raleigh company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Raleigh, North Caroline organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which might be the result of a pandemic or as a component of a business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables your business to expand your current Call Center team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Raleigh, North Caroline organization, call 1-800-993-9400 or refer to Contact Progent.