Raleigh At Home Workers Configuration Support Services
Call Desk Solutions Consulting Experts
Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Raleigh organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Raleigh, North Caroline organizations to succeed with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide changeover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support experts along with enterprise-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, enter details, and append screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Supplemental Service allows you to expand your existing Support Desk staff by splitting responsibilities for Help Desk Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Raleigh, North Caroline organization, call
An index of content::
Computer Security Specialist Juniper SRX Series Gateway
Juniper SRX210 Router Technical Support
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
High Availability Data Center Support and Help
Internet Data Center Consult
Progent's Data Center engineers can help you select fault-tolerant data centers that meet the particular needs of your company. Fault tolerant collocation sites are especially appealing to small businesses because of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to create an in-house data center with even a basic degree of fault tolerance is too expensive for typical small companies. Progent can show you how to get all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and support services.
Configuration Manager Online Support
System Center Configuration Manager Consulting Services
System Center Configuration Manager automates application and device deployment and updating, streamlines compliance settings management, keeps track of network assets, protects against corporate data leakage, performs network health reporting, enables secure end-user self service, and delivers a single control mechanism for administering mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can assist businesses of any size with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Support and Help Temporary Help Desk Call Center Staffing
Immediate IT Staffing Services Support Outsourcing
Progent's temporary staff augmentation services enable organizations to respond to the need for IT professionals without dealing with the expense and delays that come with identifying and hiring reliable technical help and without adding to your full-time workforce.
SUS Consultant Services
Specialist Windows Server Update Services
Microsoft Windows Server Update Services enables network managers to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Windows Server 2012 R2 Active Directory Technology Professional
Windows Server 2012 R2 Private Cloud Engineer
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management team, develop a corporate-wide security strategy, automate network management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Best UNIX Online Outsource
Urgent Linux Online Specialist
Progent provides nationwide remote phone support and consulting services for businesses that run Sun Solaris networks or whose information systems feature a mix of Solaris and Microsoft technology. Online technical support provides optimum leverage for your information technology dollar by preserving client productivity and shortening the hours charged for network analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with over the phone or via a combination of phone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to assist you with the toughest network problems.
Online Technical Support Redundant Network
Redundant Network Online Help
Progent's Cisco-certified network experts can help you build an affordable, high availability Internet connection architecture that can deliver non-stop Internet connectivity through a wide range of fault tolerant Internet access technologies including non-stop BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide CCIE engineers to show you how to utilize the latest technology for fault tolerant Internet connections to build a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet availability.
MS Virtual Server Administration Website Services
Virtual Server 2005 Specialist
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on technology first developed by Connectix, delivers the power needed to carry out server consolidation, application migration, and server isolation projects through virtualization techniques in an enterprise-class IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to improve operational efficiency in application programming and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's certified Virtual Server consultants can help your IT staff to evaluate and integrate MS Virtual Server.
Office Word for Mac Instruction
Training Professional Mac Office Outlook
Progent can provide onsite education customized for individuals who want to broaden their understanding of the macOS and OS X platform, Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for Mac applications.
Support and Help MS CRM
Microsoft Dynamics CRM Online Troubleshooting
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive customer relationships. Built-in Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MS CRM consultant who can help you combine Microsoft Dynamics CRM with your sales or customer service data.
After Hours Microsoft Dynamics NAV Integration Services
Dynamics 365 NAV Applications Consultants
Progent can provide online and on-premises configuration, migration, application development, reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Computer Network Specialist Linux Online
Linux Online Small Business Server Support
Progent offers nationwide urgent technical support and troubleshooting services for businesses that run networks powered by variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides optimum return for your information technology dollar by protecting client efficiency and shortening the time charged for network repair services. Sophisticated online support utilities and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by going to your location. In most of cases your network issues can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM premier security professionals to assist with the toughest system problems.
Remote Employees Helpdesk Computer Engineer
Work from Home Helpdesk Remote Support
Progent can provide small and medium-size companies overflow or comprehensive Help Desk services for offsite employees.
Consulting Services Indiana
Network Consulting Organization New York
Progent’s National Support Center offers nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support professionals provide phone help and online secure network connection to isolate and resolve network problems rapidly and affordably. The breadth of IT experience available from Progent's team of country-wide service engineers allows Progent to escalate even the toughest network issues to appropriate specialists as required.
Amazon AWS hybrid cloud solutions Developer
24-Hour Amazon S3 backup Integration Firm
Progent offers affordable online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Dynamics NAV Consultants
Microsoft Dynamics NAV Integration
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financial management, inventory, operations control, capacity planning, purchasing, sales, supply chain, and advanced analytics. Progent's Dynamics Business Central consultants can assist company to manage your legacy Dynamics NAV environment or migrate efficiently to a cloud-hosted, local, or hybrid deployment model.
Largest 8540 wireless controller Support and Help
wi-fi controller Professional
Cisco's Catalyst wireless controllers simplify the administration of wireless LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless uptime with rapid failover, and hardening security by detecting threats and analyzing traffic content according to user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller solutions.
24x7 Windows 2000 Server Online Support Services
Microsoft Certified Partner Windows Server 2000 Upgrade Consultant
Progent's Microsoft-certified Windows Server 2000 consultants offer network support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, optimization, and support services include system planning, deployment, project management, local and remote support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Fault Tolerant EIGRP Network IT Consultant
Fault Tolerant Branch office Network IT Consultants
Progent’s non-stop interoffice connectivity and 24x7 network connection engineers can help small companies create non-stop Interoffice connectivity through redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office connections based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers economical 24x7 interoffice connectivity.
24/7 Lync Server 2013 and Cisco UC Engineer
Largest Lync Server 2013 Reverse Proxy Server Consultants
Lync 2013, renamed Skype for Business, allows organizations of all sizes to build a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of desktop and mobile clients. Progent's certified Lync 2013 experts and system integrators can assist your company to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and future plans, deploy Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your IT team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
Biggest virtual Windows desktops Configuration
Citrix Desktop Studio Support Services
For desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help your company to design a XenDesktop environment that improves the business impact of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and printers; migrate your existing virtual desktop software to the latest releases of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop efficiently.
ISA Server Support and Setup
ISA 2004 Standard Edition Server Support and Integration
Progent's Microsoft-certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can help your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
Windows 2000 Consultants
Top Quality Windows 2000 Server Onsite Technical Support
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2K Servers and can streamline network administration, offer technical support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and execute a plan to migrate from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing test programs to eliminate the obstacles associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility issues.
Comprehensive Event Management IT Services
Remote Troubleshooting Server Monitoring
Remote 24x7 network monitoring, proactive alerts, and actionable reports are crucial to maintaining the health of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a level of network stability that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as economical service packages created to help you to identify and resolve a most IT network problems before they get big enough to hurt productivity.
IT Support Outsourcing Specialists
Small Business IT Outsourcing Consulting Services
Progent is structured to provide comprehensive online consulting for all technical areas common to today’s small company IT systems and offers a variety of strategic, as-needed support services such as a part-time CIO to provide senior-level planning and budgeting skills, a Technical Response Center for help desk support, proactive remote monitoring, spam/virus filtering as a managed service, best-practices project management for critical projects like office relocations oroperating system migrations, Cisco-certified experts for designing fast and reliable network infrastructure, certified security specialists to ensure information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software developers to create, enhance, or repair business applications.
MySQL development Specialist
Programming MySQL Enterprise Edition
Progent offers affordable online access to an Oracle MySQL RDBMS administrator or software developer and can help businesses of any size to integrate and maintain MySQL within a dependable IT infrastructure that provides high levels of speed, expandability, and protection. Progent also has experience assisting businesses migrate databases from Oracle to MySQL.
Adaptive Security Device Manager On-site Support
Troubleshooting ASA and PIX
Progent’s Cisco-Certified technology consultants provide professional PIX Firewall consulting services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative tools. Progent’s Cisco consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Engineers VMware NSX Hybrid Cloud
VMware Cross vCenter NSX Services
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
CCDP Expert Certified Catalyst 9117 Access Point Professional
Cisco Catalyst Wi-Fi 6 AP Management Computer Engineer
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 WAP consultants offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.
Microsoft Experts Skype for Business Front End Pool Pairing Specialists
Skype for Business and SharePoint Consultancy
Progent's consultants can provide remote and onsite expertise for organizations of all sizes to assess the benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with other communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business solution that meets government and industry requirements.
Ubiquiti XG Security Gateway Consulting
Professional Ubiquiti WiFi access point
Progent offers fast access to the expertise of seasoned wireless consultants who can assist organizations to assess the advantages of Ubiquiti UniFi wireless APs for your company and help you to plan, install, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and place Ubiquiti UniFi Wi-Fi APs for optimal coverage and throughput.
24 Hour Chief Information Officer Remote Support
CIO Online Support
Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy sensible IT products to improve business processes so they match more closely with your business objectives. Your business can create and install a well thought out IT plan without incurring the cost of a full-time Chief Information Officer.
Integration Support Windows Applications on macOS
Remote Desktop Connection Client for Mac On-site Technical Support
For companies with a mix of Mac and Microsoft Windows desktops, there exist two popular solutions for using Microsoft Windows-dependent applications on macOS or OS X: remote access to an actual Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows programs and access system resources. Virtual PC for Mac emulates Windows on an Apple Mac system so you are able to run Microsoft Windows programs locally. Progent's Mac technology support experts can help you to manage these solutions for using Microsoft Windows programs on your Macs and can also help your company to evaluate and install other solutions for Windows platform emulation.
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