Expanding your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Raleigh company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Raleigh, North Caroline organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which might be the result of a pandemic or as a component of a business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service enables your business to expand your current Call Center team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Raleigh, North Caroline organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Microsoft-certified consulting experts can help your organization to assess the benefits of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick return on investment by increasing your productivity, cutting the cost of equipment and service, streamlining management, and consolidating your vital communications platforms.

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    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

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    Progent's Citrix-certified experts can assist you to assess the business value of the available versions of Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V environment, and show you how to use Citrix Essentials to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while reducing the cost of resources and operations and streamlining administrative tasks.

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  • Microsoft ISA Server Remote Technical Support ISA Server Consult
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    Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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  • 24-Hour Integration wireless IP phone security
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    Cisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are mobile within office, warehouse, health-care or other environments where management wants user endpoints that provide more administrative control, security and ruggedness than is possible with the BYOD mode of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers, wireless LAN controllers, and call management software. Progent's certified experts offer remote and onsite assistance to help your organization create and manage a Cisco wireless VoIP phone solution by delivering services that range from debugging the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

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  • Technology Consulting Services 24x7 Network
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    Remote continuous monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can get a degree of network stability that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management options delivered as low-cost service packages created to assist you to identify and fix a most network problems before they can impact productivity.

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    Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a level of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost services created to help your company to detect and fix a most network problems before they can impact your business.

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  • Microsoft Exchange Upgrade Professional
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    Progent is among the most expert information technology consulting companies for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Exchange 2000 for common situations including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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  • Dynamics GP Migration Consulting
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    Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, customization, education, and troubleshooting since the product's original release. Progent offers top-tier support for updating legacy Dynamics GP deployments. Progent can assist your business to plan, test, and implement an efficient upgrade from a an outdated release of GP to the newest release of Dynamics GP.

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    Progentís Microsoft certified consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important applications rapidly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your awareness of weak points and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently utilizing the management functions incorporated into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including program and appliance inventory.

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    important characteristics of Microsoft Dynamics GP accounting include a modular design that lets you buy just the components you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting capabilities that permit you to track all operations, revenues and spending and sales patterns, integration with Microsoft Office to speed access to corporate data, the capability to process information from almost any db software or workstation application into Microsoft GP/Great Plains, and an open design that makes it easy to create custom applications. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer expert GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business management solution.

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    Years of background with Microsoft's Exchange technology has made Progent one of the most knowledgeable IT consulting firms in California for integrating email systems based on Microsoft Exchange Server 2000. Progent is skilled in helping small organizations derive the full advantages of Exchange Server under typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.

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    Progent's consultants can help you with any phase of Microsoft Azure migration including requirements definition, prerequisites assessment, solution architecture, pilot testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist you to set up and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure services.

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    Progentís Cisco-Certified technology consultants offer experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progentís Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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