Enlarging your telecommuter workforce may have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Raleigh organization to select the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Raleigh, North Caroline organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide changeover to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables you to expand your current Call Center organization by splitting responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter environment for your Raleigh, North Caroline company, call 1-800-993-9400 or visit Contact Progent.

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