Expanding your at-home workforce may have a major impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Raleigh company to select the right tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Raleigh, North Caroline businesses to with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or edit their active trouble tickets, add details, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows you to expand your current Call Center team by sharing responsibilities for Help Desk Call Center support seamlessly between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your at-home employees, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Raleigh, North Caroline organization, phone 1-800-993-9400 or visit Contact Progent.

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    Progent's Data Center engineers can help you identify fault-tolerant data centers that match the specific needs of your business. High availability Internet Data Centers are especially appealing to small businesses due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to create an on-site data center that offers even a minimum level of fault tolerance is too expensive for the majority of small businesses. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by providing a complete range of consulting and maintenance services.

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    Progent's Microsoft-certified engineers offer in-depth support in deploying, operating and troubleshooting any edition of Project, Microsoft Project Server, and Project Online and can deliver a wide range of affordable online support services following industry best practices to assist businesses of any size to get all the advantages of this powerful platform. Consulting support offered by Progent include solution design, software configuration and migration, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.

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