Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Raleigh organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Raleigh, North Caroline organizations to succeed with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide changeover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support experts along with enterprise-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, enter details, and append screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows you to expand your existing Support Desk staff by splitting responsibilities for Help Desk Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Raleigh, North Caroline organization, call 1-800-993-9400 or go to Contact Progent.