Expanding your telecommuter workforce may have a major impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Raleigh organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can assist Raleigh, North Caroline companies to with any aspect of building a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure needed to support a remote workforce can be particularly complicated if you have to accommodate a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and wireless APs from various vendors and with a variety of operating systems and firmware releases. Progent's background delivering online support for both outdated and modern IT products in remote office solutions enables you to make efficient use of your existing infrastructure and provides you with fast access to expertise for making necessary upgrades. Support services available from Progent to assist your company to create a high-functioning telecommuting infrastructure include:

  • VPN technology makes it possible to create a secure tunnel for authenticated remote workers to access IT assets situated at your company data center or in the cloud. Progent can assist you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a teleworker to view and use a remote computer's desktop. This technology gives network managers significant control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent offers top-tier online support for integrating routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting an entire household and guests, are frequently used by telecommuters to access their router for work. This can cause throughput as well as cybersecurity issues. Progent can help businesses to mitigate these issues by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless access point integration help.
  • Internet connectivity solutions affect the speed and reliability of connections between at-home workers and the corporate network. Line-of-business processes might require redundant Internet access in case the normal connection breaks. Progent can provide guidance for selecting Internet service providers, picking appropriate service packages, and integrating high-availability Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Raleigh, North Caroline company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent can help small and medium-size organizations to configure VoIP technology to give their telecommuters the advantage of virtual access to the corporate phone infrastructure.

  • Windows 7 Technical Support Services Integration Services Windows 7 Upgrade
  • Windows Server 2008 DirectAccess Integration Windows Server 2008 R2 Remote Support

  • Microsoft LCS Server Specialists
    Microsoft LCS Server Instant Messaging IT Services

    MS Communications Server delivers IM and presence as part of a scalable, enterprise-grade solution offering advanced security, transparent integration with popular Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize cost savings and improved business efficiencies, enhanced worker productivity, and better intellectual property security with this easy-to-administer, highly available IM platform. Effective deployments of Office Communications Server require extensive planning and thought prior to installation. Progent's Microsoft-authorized professionals can provide the skill needed to realize all the advantages of Office Communications Server across your whole organization.

  • Windows Server 2008 DirectAccess Support Outsourcing 24-7 Windows Server 2008 Security Technology Consulting Services

  • ProSight Spam Filtering Engineer
    Consultant Email Policy Management

    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

  • Windows Server 2012 R2 Essentials Engineers Windows Server Essentials Live Migration Engineers
  • Windows Server 2012 R2 Hyper-V Consultant Hyper-V 3.0 Virtual Server Consultancy
  • Windows Server 2012 R2 Private Cloud Consultant Services Windows Server 2012 R2 Hyper-V IT Consultant
  • Windows Server 2012R2 Cloud Specialist Windows Server 2012 R2 Cloud Consultants
  • Windows Server 2016 IT Service Raleigh North Carolina Research Triangle North Carolina Top Windows Server 2019 Integration Group
  • Windows Server 2016 Information Assurance Support Outsourcing Windows 2016 Disaster Recovery Technical Support Services
  • Work at Home Endpoint Security Network Consultant At Home Employees Security Online Troubleshooting

  • Active Directory Review Consulting
    ProSight Network Health Audit Specialist

    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable and more secure Active Directory environment. Both versions also provide the long-term advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime.


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