Fast Online Support for Raleigh Computer Systems
For businesses located in Raleigh or anywhere in the state of North Carolina, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-tested methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without compromising corporate security.
Progent's sophisticated service database system maintains comprehensive documentation describing all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to every Progent client by every engineer. This history of trouble tickets and solutions is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts can come up with the best solutions in the least time.
Online technical support services available from Progent to companies in Raleigh and anywhere in the state of North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates an individual's networking skills at the master level. CCIEs can deal with even the most complex challenges occurring in network infrastructure design, deployment, management, compliance, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced on-line support tools to perform efficient, safe, and affordable analysis and repair.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular selection of connectivity products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover in depth information security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote help troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Raleigh Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of veteran information technology experts offers your customers in Raleigh or anywhere in the state of North Carolina fast assistance from a large technical support resource with extensive experience delivering phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's target is to solve and not simply report technical issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your IT support is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Raleigh or throughout the state of North Carolina, Progent's online computer support engineers can deliver expert and cost-effective system support the instant your organization has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Raleigh company works with a local freelance consultant or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix unexpected network crises or especially complex integration projects.
Benefits of Progent's IT Support for Businesses in Raleigh
Progent's online support services allow your Raleigh organization to realize the advantages of timely, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your local IT resources
With most businesses in Raleigh or anywhere in North Carolina, local network service providers, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your local support personnel. In these cases, Progent's on-call service specialists provide an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful knowledge to improve your capability to handle future problems in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller offices often depend on individual freelance consultants. While freelance service people have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without help during an emergency. As your business expands, network unavailability and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network remains available.
- Create a Solid Basis for Seamless Expansion
Organizations often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly built environments require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system architecture able to provide the solid foundation to handle current business demands and ease future growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices require guidance and technical training to navigate through an increasingly complex array of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network support, performing a wide range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every client. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.