Fast Remote Troubleshooting for Raleigh Networks
Urgent Remote Consulting for Raleigh NetworksFor companies located in Raleigh or anywhere in North Carolina, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your environment without compromising network security.

Progent's advanced technical support database system stores extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services rendered to each client by any Progent engineer. This database of anomalies and resolutions is stored as a quickly accessible proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft make available other massive technical support databases and allow priority response from vendors' internal support staff so Progent's remote service experts are able to find optimal resolutions in the least time.

Remote support provided by Progent to businesses in Raleigh and anywhere in the state of North Carolina include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your existing one, identifying or enhancing Help Desk Call Center software products to address the unique requirements of your company, or providing occasional online personnel to reinforce your in-house Help Desk resources to handle demanding scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned network consultants offers your customers in Raleigh or anywhere in the state of North Carolina immediate contact with an efficient network service resource with substantial background delivering phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's intent is to resolve rather than merely annotate network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your business so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they result in downtime, automated monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of platforms.
How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Raleigh or throughout the state of North Carolina, Progent's phone-based network support engineers can provide professional and economical system support the instant your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Raleigh office deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Raleigh
Progent's online IT consulting services allow your Raleigh company to enjoy the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Raleigh and throughout North Carolina, local network support resources, whether made up of outside consultants or an in-house IT staff, can handle the majority of network problems. However, IT crises can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists give you a convenient, fast, and budget-friendly way to supplement your local resources and to transfer valuable information to improve your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although freelance service people have smaller internal costs than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often start with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

An index of content::

Apple Mac with Windows integration Consultant Services Professionals
Wi-Fi Site Survey Online Technical Support
Computer Consultant for Remote Wireless Site Survey

Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, providing your business a WLAN that has the coverage, performance, capacity, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed on-premises service.

Apple iCloud Configuration Remote Consulting
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BlackBerry Desktop Manager Technology Professional BlackBerry Email Professionals
CCNP Certified Professionals for ISR Router Edge Routers IT Services
BSD IT Outsourcing Firm
BSD Computer Network Companies

Progent's UNIX platform consulting services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient one-stop source to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

CISA Certified Cybersecurity Contractor CISA Certified Security Audit Consultant Services
CISA Certified Security Expert St. Paul, Minnesota IT Outsource St. Paul, MN On-site and Remote Support
Remote Troubleshooting for wireless controller
Flex Series Wireless Controller Integration

Progent can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology.

CISSP Certified Security MissionViejo Technology Consultant MissionViejo, CA Migration Company
Engineer for ProSight Email Guard Outbound Email Encryption
Email Policy Management Consultant

Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

CRISC Risk and Information Systems Control Consultant Consultant Services
California - Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA Implementation Consulting Companies Small Business IT Outsourcing Firm for California - Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA
CentOS Linux, Sun Solaris, UNIX Computer Engineer Computer Consultants
Security Penetration Testing Consulting Services
Firewall Setup for Security Penetration Testing

Stealth penetration checking is an important component of any overall network security plan. Progentís security professionals can run extensive penetration tests without the awareness of your organization's in-house IT staff. Unannounced penetration checking shows whether current security defense tools such as intrusion detection alerts and event history monitoring are properly set up and consistently observed.

Cisco Certified Expert Aironet 802.11ac Access Point Support and Setup Aironet IT Consultant
Fault-tolerant Data Center Support
Fault-tolerant Data Center Consultants

Progent's Data Center engineers can show you how to select fault-tolerant data centers that match the specific needs of your company. Fault tolerant off-site data centers are especially appealing to small businesses due to of their low cost and convenience in comparison to taking a do-it-yourself approach. Attempting to design an in-house data center that offers even a basic degree of fault tolerance is financially prohibitive for typical small businesses. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by providing a full array of consulting and support services.

Cisco Computer Consultancy Services in Yonkers Manhattan White Plains Integration Group for Cisco
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Cisco Computer Outsourcing in Times Square, New York, NYC Information Technology Outsourcing in New York, New York
Cisco Expert Michigan - Detroit, MI, Grand Rapids, MI, Warren, MI, Lansing, MI Computer Consulting Largest Cisco and Microsoft Certified Detroit Michigan IT Consulting
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Clark County Nevada Microsoft and Apple Network Consultants Computer Installation for Help Desk in Henderson Boulder City Mesquite
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Microsoft SharePoint 2013 Workflow Manager Network Consulting

Progent has been providing SharePoint consulting services since the first product was published over a decade ago, and Progent has the breadth and depth of IT knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can assist in specific tasks related to your SharePoint 2013 deployment.

Computer Consultants for BlackBerry Smartphone Network Engineer for BlackBerry Software
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Threat Management Gateway 2010 Consulting
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Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of ISA Server 2006 and offers a centrally administered web gateway that acts as a one-server solution for an array of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, allows custom reporting generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can help your company to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also assist you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server.

Consultancy for BES Express Technical Support Services for BlackBerry Enterprise Server Express
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Consulting Services for System Center Data Protection Manager Support Outsourcing for Microsoft DPM Data Backup and Restore
Consulting for Java programming Contract Programmer
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Datacenter Monitoring Remote Technical Support
Information Technology Consulting for System Center 2012 Operations Manager

Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to help you to remediate serious issues detected by System Center 2012 Operations Manager.

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In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training classes tailored to meet your particular needs. Progent's consultants also can help you build and support a secure, robust network infrastructure to run your ERP, MRP and accounting applications.

IT Consulting for Microsoft and Apple Knoxville, TN Knoxville Microsoft Exchange Small Office Computer Consulting
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Specialist Consultant
MOM 2007 Onsite Technical Support
System Center Operations Manager Consultant Services

Progent provides a variety of IT service bundles for small businesses. These IT outsourcing and server monitoring services are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager, a next-generation network and IT support software platform that monitors the availability, throughput, and security of your network and isolates incipient troubles before they can bring down your network. With Progent's economically priced network service packages, small organizations can select a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

Mandrake Linux, Solaris, UNIX On-site Technical Support Montgomery Huntsville Redhat Linux, Sun Solaris, UNIX Support Outsourcing
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Progent's Cisco-certified wireless consulting experts can help organizations of all sizes to design, implement, manage and repair Cisco Aironet wireless access point solutions to provide the throughput, range, density, expandability, security and ease of management required for transparent access between wireless and wired network infrastructure. Progent offers affordable remote and on-premises support for legacy and current 802.11ac Aironet access points and Progent can help you plan and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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Exchange 2016 Collaboration On-site Technical Support
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Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Microsoft Network Computer Consultancy Company Microsoft Computer Computer Service Providers
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Support for System Center OpsMgr 2012
Technical Support Services for System Center Operations Manager

Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting SCOM environments and can provide companies of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.

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Progent's Cisco-authorized IT professionals can show you how to design an affordable, fault tolerant Internet configuration architecture that can achieve non-stop Internet access through a broad range of high availability Internet network products and services including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers CCIE consultants to help you utilize the latest technology for fault tolerant Internet connections to implement an economical, fully redundant Internet network with automatic failover and other features to create fault tolerant Internet access.

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If your organization does not need urgent online support but you think you will require technical services with your network in the near future, you can save time and expenses and guarantee that the appropriate expertise will be ready when you want it by getting in touch with a Progent sales specialist and signing up as a client. For details, phone 800-993-9400 or send email to

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The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a nationwide enterprise. Progent can also help clients to integrate other Cisco devices for streamlined management.

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Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned structure. These improvements favorably impact vital facets of IT including manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange 2013, create an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and management for Exchange Server 2013.

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Progent can show you how to design, deploy, manage, monitor, and repair a viable Wireless network infrastructure, select appropriate products, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to build a complete 802.11x system security strategy that is well integrated with the security strategy for your entire corporate network.

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For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, call 800-993-9400 or send email to

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Progent's Cisco Meraki wireless access point experts provide online and on-premises support to help organizations of any size to plan, deploy, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a seamless ecosystem that delivers identical access, performance, security, manageability and availability for wired and Wi-Fi clients regardless of their location or device.

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Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your unique business requirements. Progentís Microsoft-certified support experts provide experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides expert e-Commerce integration support for secure, company-wide resource sharing plus interfacing with CRM programs.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of experience helping manufacturing and distribution organizations to simplify supply chains and streamline critical processes in order to get products to market fast and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that can range from occasional guidance to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Office 365 integration, training, and DBA services.

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Progent's certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for information systems with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small business plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.

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