Fast Remote Troubleshooting for Raleigh Networks
For companies located in Raleigh or anywhere in North Carolina, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your environment without compromising network security.
Progent's advanced technical support database system stores extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services rendered to each client by any Progent engineer. This database of anomalies and resolutions is stored as a quickly accessible proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft make available other massive technical support databases and allow priority response from vendors' internal support staff so Progent's remote service experts are able to find optimal resolutions in the least time.
Remote support provided by Progent to businesses in Raleigh and anywhere in the state of North Carolina include:
Certified Windows Experts
Progent's Microsoft-expert remote support engineers can deliver network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can handle the most challenging problems associated with network infrastructure planning, integration, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their broad expertise permits them to solve problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the safety of your Windows, macOS and OS X, or Linux network against attacks or help you to recuperate rapidly following a serious penetration. Security support services available from Progent include: in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced consultants.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your existing one, identifying or enhancing Help Desk Call Center software products to address the unique requirements of your company, or providing occasional online personnel to reinforce your in-house Help Desk resources to handle demanding scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network consultants offers your customers in Raleigh or anywhere in the state of North Carolina immediate contact with an efficient network service resource with substantial background delivering phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's intent is to resolve rather than merely annotate network issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your business so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they result in downtime, automated monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Raleigh or throughout the state of North Carolina, Progent's phone-based network support engineers can provide professional and economical system support the instant your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Raleigh office deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network emergencies or especially complex integration problems.
Advantages of Progent's IT Support for Businesses in Raleigh
Progent's online IT consulting services allow your Raleigh company to enjoy the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
For most offices in Raleigh and throughout North Carolina, local network support resources, whether made up of outside consultants or an in-house IT staff, can handle the majority of network problems. However, IT crises can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists give you a convenient, fast, and budget-friendly way to supplement your local resources and to transfer valuable information to improve your capability to handle future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller businesses often depend on individual freelance service providers. Although freelance service people have smaller internal costs than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations often start with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the stable foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller offices need guidance and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.