Immediate Remote Support for Raleigh Information Networks
Urgent Online Consulting for Raleigh SystemsFor businesses located in Raleigh or anywhere in North Carolina, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where quick fixes somehow end up as major bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which permit the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to connect to your computer system without breaching network security.

Progent's proven customer support reporting system maintains extensive records for the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help rendered to every client by every consultant. This history of trouble tickets and fixes is structured as a readily retrievable support database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts can find the most efficient resolutions in the least time.

Online support offered by Progent to businesses in Raleigh and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Help Desk application software to handle the unique requirements of your business, or providing occasional online personnel to supplement your internal Help Desk group during demanding situations like software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced network professionals offers your clients in Raleigh or anywhere in the state of North Carolina fast assistance from a reliable technical support group with extensive background providing telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a major driver of company performance, and Progent's target is to fix and not merely document network problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support multiple platforms.
How Your Raleigh Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's online network support specialists are ready to provide expert and affordable IT support whenever your organization requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Raleigh business relies on a local independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complex integration projects.

Features of Progent's Online Network Services for Raleigh
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Raleigh or throughout the state of North Carolina the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.


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