Immediate Remote Support for Raleigh Information Networks
For businesses located in Raleigh or anywhere in North Carolina, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where quick fixes somehow end up as major bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which permit the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to connect to your computer system without breaching network security.
Progent's proven customer support reporting system maintains extensive records for the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help rendered to every client by every consultant. This history of trouble tickets and fixes is structured as a readily retrievable support database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts can find the most efficient resolutions in the least time.
Online support offered by Progent to businesses in Raleigh and anywhere in the state of North Carolina include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support experts offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking professionals, and certifies a consultant's networking skills at the expert level. CCIEs can handle the most complex issues occurring in network infrastructure design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional value since their deep experience permits them to find solutions for problems rapidly. In common cases, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure devices by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection services that can enhance the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad array of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Raleigh Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Help Desk application software to handle the unique requirements of your business, or providing occasional online personnel to supplement your internal Help Desk group during demanding situations like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of experienced network professionals offers your clients in Raleigh or anywhere in the state of North Carolina fast assistance from a reliable technical support group with extensive background providing telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a major driver of company performance, and Progent's target is to fix and not merely document network problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support multiple platforms.
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's online network support specialists are ready to provide expert and affordable IT support whenever your organization requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Raleigh business relies on a local independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complex integration projects.
Features of Progent's Online Network Services for Raleigh
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Raleigh or throughout the state of North Carolina the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Raleigh and is also ideal for customers in more remote regions of North Carolina that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and imposes no monthly subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure remote access allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite service call. Effective online access software and expert technicians together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.