Fast Remote Troubleshooting for Raleigh Computer Systems
Urgent Remote Support for Raleigh SystemsFor businesses in Raleigh or anywhere in the state of North Carolina, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to resolve most network issues quickly. Efficient support lowers direct costs because solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that promote the maximum level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to access your system remotely without breaching corporate security.

Progent's advanced customer support database application includes thorough records of all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance rendered to each customer by every consultant. This archive of problems and fixes is stored as an easily exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at optimal resolutions promptly.

Online technical support services available from Progent to companies in Raleigh and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the budget to support an in-house Help Desk Call Center but who want fast response from a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your established organization, selecting or enhancing Call Center software products to handle the unique needs of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle unusually busy situations like software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of seasoned information technology consultants gives your computer users in Raleigh or anywhere in the state of North Carolina quick contact with a large support group with years of experience delivering telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a solid driver of business success, and Progent's intent is to solve rather than merely track IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
How Your Raleigh Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can deliver effective and economical system support the moment your business requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Raleigh office deals with a regular independent support technician or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to deal with sudden network crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Raleigh
Progent's phone support, remote troubleshooting, network security consulting, and system administration services give offices in Raleigh or anywhere in the state of North Carolina unparalleled leverage for your IT budget. Whether you require occasional phone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide variety of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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