Fast and Affordable Online Troubleshooting for Raleigh Information Networks
For companies located in Raleigh or anywhere in North Carolina, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system issues rapidly. This reduces direct costs since solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies that allow the highest level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to access your company's system without breaching system security.
Progent's sophisticated customer support reporting application maintains thorough records of the support that Progent's customers have received. Progent's staff service personnel have access to the records of all help rendered to each Progent client by any Progent engineer. This database of trouble tickets and solutions is structured as a readily searchable support knowledge base that permits Progent's online support professionals to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other massive technical databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.
Remote services offered by Progent to clients in Raleigh and throughout the state of North Carolina include:
Certified Windows Support
Progent's Microsoft-certified online service experts can provide computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most stubborn problems encountered in network planning, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for problems quickly. In many cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote support tools in order to perform quick, safe, and economical analysis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco CCIEs can provide help for all of Cisco's popular family of infrastructure devices by providing services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Raleigh Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk application software to handle the particular demands of your business, or adding occasional online staff to reinforce your existing Help Desk Call Center team during unusually busy scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals offers your computer users in Raleigh or anywhere in the state of North Carolina instant communication with a dependable network service resource with extensive experience offering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to fix rather than just document IT problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By exposing possible issues before they evolve into crashes, remote monitoring can head off disruptive and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support multiple operating systems.
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can provide effective and economical IT help the moment your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Raleigh office relies on a regular independent support technician or employs a full time organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly tough integration problems.
Advantages of Progent's IT Support for Companies in Raleigh
Progent's remote network troubleshooting services enable your Raleigh company to enjoy the advantages of on-call, expert network support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by becoming more available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most organizations in Raleigh or anywhere in North Carolina, nearby network support resources, whether made up of independent consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles might strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual support people. In these situations, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to augment your local help and to convey valuable information to improve your capability to handle downstream problems locally.
- Less Dependence on Freelance Consultants
For network support, smaller organizations commonly rely on independent freelance service providers. Although independent service people have smaller internal costs than big consulting organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system is always up and running.
- Build a Solid Foundation for Seamless Growth
Companies typically begin with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the business. Such poorly built environments need careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet current business requirements and simplify future growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies require advice and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business success and improving productivity. These companies hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to every customer. The practice of documenting and organizing service records allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.