Immediate Remote Troubleshooting for Raleigh Networks
For businesses in Raleigh or anywhere in the state of North Carolina, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and have access to the advanced tools required to solve the majority of network problems quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where fast fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's environment remotely without violating network security.
Progent's proven technical support reporting system includes thorough documentation describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to every Progent client by every Progent engineer. This database of issues and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts can come up with optimal resolutions quickly.
Remote services offered by Progent to customers in Raleigh and anywhere in the state of North Carolina include:
Certified MS Windows Support
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist you company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges encountered in network planning, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of advanced on-line support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Qualified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help you to recover quickly following a serious penetration. Security consulting services offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert online consulting services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Raleigh Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the resources to build and maintain an in-house Call Center but who want fast response from an effective Call Center with proficient telephone support as well as the ability to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex computer system problems, or be available in those circumstances when your ordinary resources are too busy.
Progent's Help Desk Call Center staff of veteran network experts offers your customers in Raleigh or anywhere in the state of North Carolina quick assistance from a dependable support group with substantial experience delivering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's aim is to solve rather than simply annotate network problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides remote professional engineering expertise and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your IT support is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid stressful and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple operating systems.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system support the moment your organization has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Raleigh organization deals with a local freelance consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Raleigh
Progent's online help, remote repair, network security consulting, and system administration services offer offices in Raleigh or throughout the state of North Carolina the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Raleigh and is also ideal for networks in more remote regions of North Carolina that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online support and imposes no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support services include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the special requirements of your business.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive onsite visit. Effective remote access software and experienced engineers together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.