Immediate Remote Support for Raleigh Computer Networks
For organizations located in Raleigh or anywhere in the state of North Carolina, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which promote the maximum level of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to connect to your company's environment without breaching system security.
Progent's advanced service database system keeps comprehensive documentation of all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help delivered to each customer by any consultant. This archive of problems and fixes is structured as an easily retrievable support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to determine optimal solutions promptly.
Online technical services offered by Progent to customers in Raleigh and anywhere in the state of North Carolina include:
Certified Windows Support
Progent's Microsoft-certified online support experts can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network engineers, and certifies a person's technical skills at the master level. CCIEs can resolve even the most difficult challenges encountered in network infrastructure design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to resolve problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your network using advanced on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's popular selection of connectivity devices. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth information security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure techniques for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete critical projects economically and on time. Progent's special online engineering services include:
How Your Raleigh Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to address the particular needs of your business, or providing temporary online personnel to work with your existing Help Desk team to handle high-demand situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk team of seasoned network experts gives your workers in Raleigh or anywhere in the state of North Carolina immediate access to a reliable technical support resource with substantial experience offering phone support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a key enabler of company success, and Progent's aim is to resolve and not simply track technical issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Raleigh, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By detecting potential issues before they grow into crashes, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on a variety of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Raleigh or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to provide expert and affordable IT help the instant your organization requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Raleigh organization deals with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to solve unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Offices in Raleigh
Progent's online network troubleshooting services allow your Raleigh company to have the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
With most companies in Raleigh or anywhere in North Carolina, local computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical network problems. However, serious problems might strike when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these cases, Progent's on-call service professionals provide an easy, quick, and economical way to augment your regular help and to convey valuable knowledge to increase your ability to resolve downstream problems in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller companies commonly depend on individual freelance service providers. Although independent service people carry less overhead than big consulting organizations and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your network stays available.
- Build a Scalable Foundation for Smooth Growth
Companies typically begin with an IT architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the business. Such poorly built environments need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices require advice and technical education to negotiate an increasingly complicated array of product options available for promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of IT service, executing a wide range of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to each customer. The practice of documenting and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.