Fast and Affordable Remote Support for Raleigh North Carolina Computer Systems
Urgent Remote Help for Raleigh SystemsFor organizations in Raleigh North Carolina, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your system remotely without compromising corporate security.

Progent's proven service database application includes comprehensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent customer by any consultant. This database of issues and resolutions is organized as a quickly exploitable internal database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to arrive at the best solutions promptly.

Online technical services available from Progent to customers in Raleigh North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk software products to meet the particular requirements of your company, or adding temporary phone support personnel to work with your in-house Help Desk group during high-demand scenarios like software transitions, major updates, or installing new applications.

    Progent's Help Desk team of seasoned network professionals gives your clients in Raleigh North Carolina immediate contact with an efficient technical support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to business success, and Progent's target is to fix instead of just report IT issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Raleigh North Carolina online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so that your computer support is proactive and automated. By uncovering emerging problems before they grow into full-scale emergencies, automated monitoring can head off disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a combination of platforms.
How Your Raleigh Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Raleigh North Carolina, Progent's online network support engineers can deliver expert and affordable system help the instant your organization requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Raleigh organization works with a local independent consultant or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Companies in Raleigh North Carolina
Progent's remote IT consulting services allow your Raleigh business to enjoy the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your local support resources
    For most offices in Raleigh North Carolina, nearby computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, major troubles can spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call support experts give you an easy, fast, and affordable way to supplement your regular resources and to transfer valuable knowledge to increase your ability to handle downstream problems in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. While independent service people have smaller internal costs than larger service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your company to wait for help during an emergency. As your network expands, network downtime and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These poorly designed environments require proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture able to offer the stable foundation to handle critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business growth and improving efficiency. They do not need a network consultant who is trying to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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