Fast Remote Support for Raleigh North Carolina Computer Networks
Urgent Phone Help for Raleigh NetworksFor businesses in Raleigh North Carolina, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools required to resolve the majority of information system problems quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor solutions manage to end up as major tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and proven methodologies which permit the maximum level of effectiveness for online engineering help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to connect to your company's network remotely without violating network security.

Progent's proven customer support database system stores comprehensive records for the support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help delivered to each client by every consultant. This history of issues and fixes is structured as a conveniently accessible proprietary database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts can arrive at optimal resolutions quickly.

Remote support services available from Progent to businesses in Raleigh North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology professionals provides your clients in Raleigh North Carolina fast assistance from an efficient support group with extensive background delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to resolve rather than simply annotate network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and training in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Raleigh North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming problems before they evolve into crashes, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Raleigh Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Raleigh North Carolina, Progent's online network support specialists can provide effective and affordable system support the moment your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Raleigh company has a local independent consultant or employs a full time IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to solve sudden system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Raleigh North Carolina
Progent's remote support services enable your Raleigh business to experience the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most organizations in Raleigh North Carolina, local computer support resources, whether made up of outside consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, major troubles might occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call support experts give you a convenient, quick, and affordable solution to augment your local help and to convey useful information to increase your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance consultants. While independent service people have less overhead than larger service firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for help during an IT crisis. As your company grows, system downtime and trouble with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability issues can impede the success of the business. These badly built systems need proper assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to meet vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business success and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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