For small companies located in Raleigh North Carolina, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers represent excellent value because they have the practical background and the sophisticated technology to solve most network issues rapidly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at handling technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the highest level of effectiveness for online engineering help and repair for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's environment without compromising network security.
Progent's powerful customer support database application keeps comprehensive records describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help delivered to each customer by any consultant. This history of anomalies and repairs is organized as a quickly accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting specialists can determine optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Raleigh North Carolina or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote technical service professionals possess credentials in an extensive set of products and technologies. This breadth of capability enables Progent's consultants to manage practically any problem that may occur in a small business network. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-OS networks, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support services Offered by Progent to small businesses in Raleigh include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network engineers, and validates a consultant's technical skills at the master level. CCIEs know how to resolve even the most intractable issues occurring in network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise enables them to solve even the most complex problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent support for complex network infrastructure problems that are lowering business productivity but are beyond the experience of your regular computer support resources. Progent's CCIE engineers can communicate with your environment via the latest on-line troubleshooting tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support services such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP network security engineers can provide a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover quickly after a serious breach. Security support services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
How Your Raleigh North Carolina Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for small companies who don't have the budget to build and maintain an internal Call Center but who need fast response from a reliable Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or improving your current organization, identifying or customizing Call Center software to handle the particular needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran information technology professionals provides your workers in Raleigh North Carolina fast access to a dependable network service resource with substantial background providing phone consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a major driver of business efficiency, and Progent's target is to resolve rather than just report IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft applications including CRM, MS Project, Word, and Excel. For more information about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Apple Mac environments by delivering remote help support and training in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Raleigh North Carolina online computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your IT maintenance is proactive and automated. By anticipating potential issues before they cause crashes, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a variety of platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina