For small companies in Raleigh or anywhere in North Carolina, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to resolve most information system issues rapidly. This reduces direct costs since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently results in your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for online help and repair for small business information networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your network without compromising network security.
Progent's advanced service database system maintains comprehensive records for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance provided to every customer by any engineer. This history of anomalies and repairs is organized as a conveniently accessible support knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Raleigh or anywhere in North Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote support experts possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support customers with multi-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to clients in Raleigh and throughout the state of North Carolina include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from older applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most complex challenges occurring in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to find solutions for the most difficult problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are lowering business productivity but are not within the experience of your regular network service providers. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced on-line support tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies often need. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for smaller companies who lack the resources to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system issues, or be ready in hectic circumstances when your other support engineers are overwhelmed.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Call Center application software to address the unique demands of your company, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants provides your computer users in Raleigh or anywhere in the state of North Carolina fast access to a reliable network service group with years of background offering phone support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to fix and not merely record network issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Office Project, Word, and Office Excel. To learn additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative elements of Mac computing by offering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Raleigh, or anywhere in the state of North Carolina, online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your network support is proactive rather than reactive. By exposing looming issues before they cause downtime, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area