For small and midsize businesses located in Raleigh or anywhere in the state of North Carolina, Progent provides support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services represent exceptional leverage because they are equipped with the real-world background and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset clients, idle employees, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you are charged just for the support that you receive. In contrast to many online support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at disposing of problems efficiently translates into your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to access your network without violating system security.
Progent's proprietary technical support database system includes thorough histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services rendered to every client by every Progent consultant. This history of issues and solutions is structured as an easily retrievable internal knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote service experts can determine the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Raleigh or anywhere in North Carolina or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote network support experts have advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to address virtually any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To help clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support services available from Progent to companies in Raleigh and throughout the state of North Carolina include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology such as network architecture, email solutions, system and process security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex issues occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to resolve even the most difficult problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for severe network problems that are crippling worker efficiency but are not within the comfort zone of your ordinary network support providers. Progent's CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting tools to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-premier remote support experts can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop support including Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP security engineers offer a variety of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies frequently request. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Raleigh Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are designed for small organizations who don't have the money or time to create an internal Help Desk Call Center but who want quick access to an efficient Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Call Center or improving your existing one, evaluating or modifying Help Desk application software to address the special requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk Call Center team to handle demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network experts offers your customers in Raleigh or anywhere in the state of North Carolina instant access to an efficient network service resource with extensive experience providing telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a solid driver of business success, and Progent's intent is to fix instead of simply document technical problems.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group offers online and in-depth consulting support and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Excel. To learn more about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the artistic facets of Macintosh environments by offering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, online network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into network outages, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area