For small and midsize companies located in Raleigh North Carolina, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to solve most network issues rapidly. This lowers direct costs because solutions take up a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where fast repairs somehow turn into big bills. Progent's skill at handling problems quickly translates into your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has refined a collection of customized technologies and proven processes that permit the highest degree of effectiveness for remote engineering help and repair for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's environment remotely without violating corporate security.
Progent's highly evolved customer support database application keeps comprehensive records of the service that Progent's clients have been provided. Progent's team engineers have access to the records of services provided to every Progent customer by any engineer. This database of anomalies and resolutions is organized as a quickly accessible proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive technical databases and permit quick response from vendors' in-house support staff so Progent's online service specialists are able to determine optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Raleigh North Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based consulting experts possess certified skills in an extensive set of disciplines. This broad scope of IT skills allows Progent's engineers to resolve almost any emergency likely to take place in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services Offered by Progent to companies in Raleigh include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional value since their depth of experience enables them to find solutions for the most difficult problems quickly. In common cases, less experienced engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few support organizations make CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive immediate support for complex network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco CCIE engineers can tie into your network via the latest remote support technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online desktop services including Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; guarding your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Raleigh North Carolina Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk software products to handle the unique demands of your business, or adding occasional phone support personnel to supplement your existing Call Center group to deal with unusually busy events like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts gives your computer users in Raleigh North Carolina fast access to an efficient technical support group with years of experience offering phone support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a significant enabler of company efficiency, and Progent's intent is to fix rather than merely document technical problems.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting support and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, MS Office Word, and Office Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the artistic elements of Mac systems by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Raleigh North Carolina remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your environment so your computer support is proactive and automated. By exposing emerging trouble spots before they cause downtime, system monitoring can minimize stressful and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a combination of operating systems.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina