For small companies in Raleigh or anywhere in North Carolina, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers represent exceptional value because they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate costs since service calls take up fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where fast fixes manage to end up as large invoices. Progent's skill at solving problems efficiently translates into your business conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and repair for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to access your company's system remotely without breaching corporate security.
Progent's sophisticated customer support database application keeps detailed documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the details of support delivered to each customer by any Progent consultant. This archive of issues and resolutions is structured as a readily retrievable proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Raleigh or anywhere in North Carolina or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote technical service engineers offer credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to address practically any problem likely to crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help businesses with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to customers in Raleigh and anywhere in the state of North Carolina include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad array of computer technology such as system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and indicates a person's technical skills at the expert level. CCIEs can handle the most difficult challenges associated with network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent value because their deep experience allows them to find solutions for even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service firms make CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a CCIE so you can get immediate help for complex network problems that are impacting business efficiency but are outside the experience of your ordinary IT service group or consultant. Progent's Cisco CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting technology to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a range of security solutions to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover quickly after a damaging breach. Security services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Raleigh Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are designed for smaller organizations who lack the money or time to build and maintain an in-house Call Center but who require quick response from a dependable Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software to address the unique requirements of your company, or adding temporary online staff to work with your internal Help Desk group to handle unusually busy events like software transitions, major updates, or installing new business software.
Progent's Help Desk team of experienced information technology experts gives your workers in Raleigh or anywhere in the state of North Carolina instant access to an efficient support resource with extensive experience delivering phone support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant driver of business productivity, and Progent's target is to resolve instead of just document technical issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting support and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. To learn more information on Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the creative components of Apple Mac environments by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Raleigh, or anywhere in the state of North Carolina, remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, system monitoring can head off stressful and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a mix of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area