Fast Online Consulting for Raleigh UNIX, Linux, or Sun Solaris NetworksFor small companies in Raleigh or anywhere in North Carolina, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.

Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to resolve most information system issues rapidly. This reduces direct costs since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently results in your company saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for online help and repair for small business information networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your network without compromising network security.

Progent's advanced service database system maintains comprehensive records for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance provided to every customer by any engineer. This history of anomalies and repairs is organized as a conveniently accessible support knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Raleigh or anywhere in North Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's remote support experts possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical services Offered by Progent to clients in Raleigh and throughout the state of North Carolina include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from older applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Raleigh, North CarolinaThe Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most complex challenges occurring in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to find solutions for the most difficult problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few support providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are lowering business productivity but are not within the experience of your regular network service providers. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced on-line support tools to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Experts for Raleigh, North CarolinaProgent's Microsoft-premier online service professionals can provide computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier System Security Specialists
    CISSP Premier System Security Consultants for Raleigh, North CarolinaProgent's qualified CISM and CISSP security engineers offer a range of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small companies often need. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for smaller companies who lack the resources to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system issues, or be ready in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Call Center application software to address the unique demands of your company, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with demanding events such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network consultants provides your computer users in Raleigh or anywhere in the state of North Carolina fast access to a reliable network service group with years of background offering phone support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to fix and not merely record network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Office Project, Word, and Office Excel. To learn additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac professionals can support the imaginative elements of Mac computing by offering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Raleigh, or anywhere in the state of North Carolina, online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your network support is proactive rather than reactive. By exposing looming issues before they cause downtime, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of platforms.

How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.

Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.

Raleigh Onsite IT Consulting
Progent locations in the Raleigh Metro Area

City Street Address Contact Information
Raleigh 4801 Glenwood Ave
Suite 200
Raleigh, North Carolina 27612
Sales Phone: 984-206-8441

Link: Raleigh Network Support Services

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Remote server management cards give IT managers full control over a server without the requirement for a personal presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and manage a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a number of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.

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Progentís Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN adapted to your environment, offering your business a wireless solution that has the coverage, speed, capacity, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service.

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Remote server management cards give IT administrators full control of a server without the requirement for a personal presence. Through these server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and support a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient remote technical support. Progent has experience with a variety of remote management cards including Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.

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For smaller organizations, computer security and information assurance and regulatory compliance can be excessively complicated to master but too risky to overlook. The world's largest enterprises have been hacked, and the leading cloud service providers have on occasion been taken down. It looks as though there's nowhere to run. Progent makes it economical for smaller organizations to carry out vital security tasks effectively by providing the benefit of billable time to the closest minute without any minimum charge for remote help. You can have access to a world-class computer consultant to deliver precisely the knowledge you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any level of network security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a comprehensive security plan.

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ProSight Virtual Machine Hosting Consult

Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's servers in a solution that gives the maximum level of availability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize significantly on the expense of capital investments, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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Project Server Integration

Progent's Microsoft-certified consultants can provide advanced support in implementing, using and troubleshooting any edition of Project, Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective online consulting services following industry best practices to help organizations of any size to get all the advantages of this powerful project management solution. Support services offered by Progent include system planning, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training classes.

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Nexus MPLS Support and Help
Nexus MPLS Troubleshooting

Nexus switches are intended to deliver the speed, expandability, resilience, cloud readiness, density, security and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide online and on-premises consulting expertise to assist your IT staff to plan an efficient switch topology, build pilot systems to validate your switching solution, install and configure Nexus switches, create and enforce appropriate policies, perform security vulnerability assessments, set up advanced monitoring and alert systems, consolidate network resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities available for Cisco's Nexus products. Progent's consultants can also assist you to migrate efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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Email Policy Management Consult
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Progent's Citrix-certified experts can help your business to plan, deploy, manage, and troubleshoot a virtualized Windows application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter support experts can assist you to administer and maintain an off-site datacenter that features high availability, advanced security, and rapid disaster recovery.

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Progent's SonicWALL consultants can help you configure, manage, and troubleshoot SonicWALL firewall devices inculding the current SonicWALL NSA Series of firewalls and the older SonicWALL PRO 1260 Secure Switch products. Progent's CISSP Premier consultants, CISM Certified security engineers, and CISA Premier security audit consultants can show you how to design an end-to-end security strategy, including documented policies, and design protection into your business practices.

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Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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network infrastructure documentation management Professional

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of the time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it.

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ISSAP Certified Cybersecurity Architecture Specialist
Protection for CISSP-ISSAP Certified

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough examination and significant work with network security architecture. ISSAP consultants have comprehensive knowledge of access management mechanisms and techniques, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security specialists can help your business with all phases of architecture security.

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ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.

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Windows Server 2003 Consultancy

The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, installing, administering and supporting sophisticated IT applications powered by Windows Server, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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Android and Windows Server integration IT Services
Android and Dynamics CRM integration Remote Support

Progent's veteran team of IT consultants and application specialists have extensive experience delivering online and onsite assistance for businesses of any size who need to integrate Android phones and tablets into their IT systems so that users can communicate and collaborate from anywhere. Progent has the range of skills to resolve technical issues that span numerous vendors and that entail a combination of older and current information technology. Progent provides affordable online consulting to help you with any stage of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to help you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT initiatives on schedule and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and use Android phones efficiently.

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ProSight Infrastructure Management Online Support Services
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ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks.

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Flex Series Wireless Controller Support and Setup
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Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller technology.

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Progent can assist businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to move from an older version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment so you get maximum return on investment.

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Solaris Cybersecurity Consultancies

If your business has a Sun Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a wide range of security areas such as security management procedures, security design and models, connection control systems and techniques, applications development security, operations security, hardware security, telecommunications, network and Internet security, and workplace recovery preparedness. CISM and CISSP define the basic skills and international standards of knowledge that information security professionals are required to master. These certification provide executive management the assurance that those who have earned their CISM or CISSP qualification have the experience and theory to deliver effective security support and engineering help.

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New Orleans, Baton Rouge, Shreveport, LA Small Business Computer Consulting Companies Louisiana Tech Support Outsource
Datacenter Monitoring Professional
SCOM 2012 Microsoft Azure Monitoring Computer Engineer

Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting SCOM solutions and offer companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to fix serious problems detected by Microsoft SCOM 2012.

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VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.

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Progent offers live online instruction for a range of desktop apps and environments such as Office and Office 365 Excel, Word, PowerPoint and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training offers the advantages of traditional in-person instruction, including instant interaction between clients and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of many trainees. Offered to single students or groups of any size, Progent's virtual instruction allows the teacher to conduct the class from an online facility and the clients can be dispersed throughout an office or all over the the U.S. Live online instruction supports proven learning mechanisms such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be brief and personalized to specialized subjects or extended in duration and broader in scope.

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Nexus switches are designed to deliver the throughput, expandability, uptime, virtualization support, density, data protection and ease of management needed to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and on-premises consulting and troubleshooting expertise to help you to plan an optimal switch architecture, build pilot environments to confirm your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security and compliance tests, configure advanced monitoring and alert systems, consolidate resources through virtualization technologies, troubleshoot switching and routing problems, maximize performance, plan for expected growth, and take advantage of the advanced fault-tolerant features available for Nexus switches. Progent can also assist you to migrate efficiently from outdated Nexus models or Cisco Catalyst switches to current Nexus platforms.

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Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology.

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Progent's Cisco-certified SIP infrastructure experts can assist your business to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer affordable remote or onsite support to help businesses to move efficiently to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

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Wireless Online Technical Support

Progent's Cisco-certified Wi-Fi technology experts can help organizations to configure, manage, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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Progent's Microsoft authorized experts offer several service programs to help medium-size and large organizations create an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses sift through the various high-quality Help Desk application programs available and decide what packages may be too costly, miss key features, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who need to augment their internal Help Desk staff for special tasks or to fill in for absent or incapacitated personnel.

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Progentís Cisco-Certified network experts provide experienced PIX Firewall support services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and safe connectivity services. Extending from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, speed and reliability for information environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progentís network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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For small and midsize companies, network security and information assurance and compliance can be too complicated to stay ahead of yet too dangerous to overlook. The world's largest enterprises have been hacked, and the leading cloud services have occasionally been knocked out. It looks as though there's no place to run. Progent has made it economical for small and midsize organizations to carry out critical security tasks successfully by providing the benefit of billable time to the closest minute without any minimum charge for remote support. This means you can have the help of a seasoned information consultant to provide just the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any aspect of network security including security audits, malware defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a complete security plan.

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If you are an information technology engineer with system support expertise, joining Progent and working for our clients will enhance your abilities through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's commitment to offering IT expertise and computer support to small businesses will give you the chance to work closely with business leaders and contribute significantly to the growth of dynamic companies. Also, Our virtual office network provides state-of-the-art tools for remote service and wireless access to help you to come up with fast fixes when you troubleshoot mission-critical issues.

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Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that information security professionals are required to master. It gives business management the confidence that consultants who have earned their CISM certification have the experience and capability to deliver efficient security administration and support consulting.

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Progent's network consultants can help your company to automate desktop software update management by providing expertise with administration solutions that include Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).

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SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge high-end programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.

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Progent's Cisco certified wireless networking consultants offer affordable online and on-premises help for legacy and current Wave 2 Aironet Wi-Fi APs and Progent can help you to design and manage Wi-Fi environments that include indoor and outdoor/industrial Aironet access points.

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Progentís computer outsourcing services for small businesses feature designing Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site troubleshooting, fixing stubborn integration problems, and producing a comprehensive security strategy. Progent can help you maximize network availability and performance via fault-tolerant technologies, resilient network architecture, and proactive network monitoring. Progent also provides special project assistance for major upgrades and can help with needs definition, product inventory, BOM production, sourcing selection, procurement coordination, and complete documentation. Progentís IT outsourcing help also includes education for office productivity packages such as Microsoft Office.

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Progent's Microsoft certified consultants offers remote and onsite consulting expertise to assist your company to administer, maintain, and repair PCs powered by Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, online connectivity, mobile device integration, Wi-Fi configuration, and 24x7 system monitoring.

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If you need help creating, improving, or repairing applications for Microsoft Windows, Linux, or the Web, Progentís team of programmers, database designers, and project managers can help make sure you get the job completed on time and within budget. Progent's seasoned application developers can provide cost-effective and efficient remote help for projects as small as creating VBA macros for Office Excel or as challenging as developing line-of-business database applications based on SQL Server ,Oracle, or MySQL.

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When conducting consulting tasks for enterprise customers, Progent follows a structured approach based on defined milestones so as to meet financial, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All phases are documented to make available a detailed summary of technical services performed and to help in downstream system maintenance.

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Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable and more secure Active Directory implementation. Both options also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime.

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Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems.

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Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and administration, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.

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If your company does not need emergency remote help but expects to need technical services with your information system soon, you can conserve time and expenses and guarantee that the appropriate IT skill will be ready when you want it by getting in touch with a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or email

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In performing consulting projects for enterprise clients, Progent follows a phased methodology based on defined milestones so as to meet financial, scheduling and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and professional deployment. All facets are documented to make available a detailed description of technical services delivered and to help in ongoing system maintenance.

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With the Catalyst line of switches for small and mid-size companies, Cisco enables organizations to realize all the benefits of bringing intelligent services to their IT infrastructures. Cisco's switching technology allows you to enable features to make your IT network sufficiently available to accommodate real-time requirements, expandable to facilitate growth, secure enough to protect restricted data, and designed for differentiating and controlling traffic flows to optimize system operations. Progent's Cisco certified consultants can help you pick out and integrate Catalyst switches that make sense for your business. Also, Progent's CISM and CISSP certified security consultants can help you create a comprehensive security policy and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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If you need help creating, enhancing, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís expert team of programmers, database architects, and project managers can ensure you get the job completed on schedule and within your budget. Progent's seasoned application programmers can provide cost-effective and expert online consulting for jobs as small as creating VBA scripts for Office Excel or as large as developing line-of-business database applications built on SQL Server or MySQL.

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Progent's Solaris family support services offer small and mid-size businesses and developers help with managing and maintaining Sun Solaris environments that run with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise provides you with an easy single source to show you how to build and maintain a protected and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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