For small and midsize companies in Raleigh North Carolina, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional value because they have the real-world background and the advanced tools to resolve most network issues rapidly. This lowers immediate costs because solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at handling problems quickly translates into your business spending less cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote technical support and repair for small and midsize company computer networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's sophisticated technical support reporting system stores comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services rendered to each customer by any Progent consultant. This database of trouble tickets and resolutions is structured as a quickly exploitable internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Raleigh North Carolina or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote network support engineers possess certified skills in an extensive set of products and technologies. This broad range of IT skills permits Progent's engineers to tackle almost any emergency likely to take place in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to clients in Raleigh include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of computer technology such as network architecture, messaging systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and indicates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult issues occurring in network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for even the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate support for complex network issues that are crippling worker efficiency but are not within the scope of your regular IT support group or consultant. Progent's CCIE consultants can tie into your computer system via advanced remote troubleshooting tools to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your company to recuperate quickly following a damaging breach. Security support services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for special projects that small companies often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Raleigh North Carolina Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the budget to build and maintain an in-house Call Center but who need fast access to a reliable Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an effective new Call Center or improving your current one, identifying or modifying Help Desk software products to meet the special needs of your corporation, or providing temporary online staff to supplement your internal Help Desk Call Center group to handle unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology consultants gives your clients in Raleigh North Carolina instant contact with an efficient technical support group with extensive experience offering phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a key driver of business performance, and Progent's policy is to resolve and not simply annotate IT issues.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, Project, MS Word, and Office Excel. To find out more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Raleigh North Carolina remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they expand into downtime, system monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State