For small and midsize businesses in Raleigh or anywhere in North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services offer excellent value due to the fact that they have the real-world background and the advanced technology to resolve most information system issues quickly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where fast solutions somehow turn into substantial invoices. Progent's skill at disposing of problems efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the highest level of effectiveness for remote help and repair for small company computer systems. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's computer system without breaching system security.
Progent's highly evolved customer support reporting system includes extensive documentation for the service that Progent's customers have been provided. Progent's staff engineers have access to the records of services rendered to every Progent customer by every engineer. This history of trouble tickets and responses is structured as an easily retrievable internal database that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to arrive at optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Raleigh or anywhere in North Carolina or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based network support engineers offer credentials in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to handle almost any problem likely to crop up in a small company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help customers with mixed-operating system environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to clients in Raleigh and anywhere in the state of North Carolina include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. CCIEs can handle the most stubborn issues surrounding network design, deployment, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to find solutions for the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely assistance for complex network infrastructure issues that are impacting business productivity but are not within the comfort zone of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system using advanced remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services including Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recover rapidly after a damaging breach. Security solutions offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Raleigh Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the resources to create an in-house Call Center but who require quick response from a reliable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software to address the particular needs of your company, or providing occasional phone support personnel to supplement your internal Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Raleigh or anywhere in the state of North Carolina quick communication with a dependable technical support resource with substantial experience offering phone help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a significant contributor to business performance, and Progent's intent is to fix and not merely track technical issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information about Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative components of Apple Mac computing by providing remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Raleigh, or anywhere in the state of North Carolina, online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, proactive monitoring can avoid stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area