For small and midsize businesses located in Raleigh North Carolina, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many online support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow turn into major invoices. Progent's penchant for disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which promote the maximum level of efficiency for online consulting and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's remote service group to interface to your company's system without violating corporate security.
Progent's sophisticated technical support database system maintains detailed histories for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services delivered to each Progent customer by any engineer. This database of issues and resolutions is stored as a conveniently exploitable proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft permit access to other extensive technical databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to determine optimal resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Raleigh North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to resolve practically any emergency that may crop up in a small business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-platform networks, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support Offered by Progent to clients in Raleigh include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology such as system architecture, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve the most difficult challenges surrounding network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value because their broad expertise allows them to resolve even the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for complex network problems that are hurting worker productivity but are not within the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-premier online service engineers can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recover rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Raleigh North Carolina Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk software to handle the special demands of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center resources during demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network experts offers your customers in Raleigh North Carolina rapid assistance from an efficient support group with substantial background providing telephone-based consulting and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a major driver of business success, and Progent's target is to solve instead of just document technical problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, Office Project, MS Word, and Microsoft Office Excel. For more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the imaginative aspect of Mac systems by providing phone-based help services and education in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Raleigh North Carolina remote computer system monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they evolve into network outages, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that support multiple operating systems.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State