For small and midsize businesses located in Raleigh or anywhere in the state of North Carolina, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most network problems rapidly. This lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for disposing of problems quickly results in your company spending less cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of customized technologies and field-proven processes which ensure the highest degree of efficiency for remote consulting and repair for small and midsize business information networks. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your environment remotely without breaching corporate security.
Progent's highly evolved customer support database application stores extensive records for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support delivered to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is organized as a conveniently searchable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Raleigh or anywhere in North Carolina or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support experts possess certified skills in a comprehensive array of disciplines. This wide range of IT skills permits Progent's consultants to handle almost any emergency that may occur in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To support customers with mixed-OS networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services Offered by Progent to customers in Raleigh and anywhere in the state of North Carolina include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle the most difficult problems occurring in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their deep experience enables them to fix the most intractable problems quickly. In typical instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can get urgent assistance for severe network problems that are hurting business efficiency but are not within the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco CCIE support experts can communicate with your network using sophisticated remote support technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop support services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to recover rapidly following a damaging penetration. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; building secure architectures for off-site and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses often need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Raleigh Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for small companies who lack the money or time to create an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Call Center can operate as an escalation option for the toughest network issues, or be available in hectic situations when your other resources are swamped.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or improving your established organization, identifying or modifying Call Center application software to meet the particular demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk group during high-demand situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned network experts offers your clients in Raleigh or anywhere in the state of North Carolina quick access to a dependable network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a significant enabler of business efficiency, and Progent's aim is to fix instead of simply report IT problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can promote the artistic aspect of Macintosh systems by delivering remote consulting services and training in graphics, sound, and video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Raleigh, or anywhere in the state of North Carolina, online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT support is proactive rather than reactive. By exposing looming problems before they result in full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.