Fast Online Help for Raleigh IT Networks
For organizations in Raleigh or anywhere in North Carolina, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow end up as substantial bills. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and proven processes that promote the highest degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your computer system without violating corporate security.
Progent's advanced customer support database system stores comprehensive records of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support provided to every Progent client by any Progent engineer. This database of anomalies and fixes is stored as an easily searchable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Online support services available from Progent to companies in Raleigh and throughout the state of North Carolina include:
Certified Windows Support
Progent's Microsoft-expert remote support professionals can provide network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to help you business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs can resolve the most difficult issues occurring in network infrastructure planning, deployment, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with workarounds or locating software updates. CCIEs represent an exceptional value since their deep experience allows them to resolve problems quickly. In typical instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your network using sophisticated on-line troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recuperate quickly after a serious breach. Security solutions available from Progent cover comprehensive network security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Raleigh Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the budget to create an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for complex network issues, or be available in those situations when your regular resources are swamped.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Raleigh or anywhere in the state of North Carolina immediate contact with an efficient network service group with extensive experience delivering phone help and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a key enabler of company productivity, and Progent's aim is to resolve rather than merely annotate IT problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By exposing possible problems before they grow into crashes, automated monitoring can minimize disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a variety of operating systems.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Raleigh or throughout the state of North Carolina, Progent's phone-based network support specialists can provide professional and cost-effective system support whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Raleigh organization has a local independent support technician or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the knowledge to handle unexpected network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Raleigh
Progent's online support services enable your Raleigh organization to experience the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming more available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
With most companies in Raleigh and throughout North Carolina, local computer support resources, whether represented by outside consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable solution to supplement your local help and to transfer useful information to improve your capability to deal with future issues locally.
- Less Reliance on Freelance Service Providers
For IT support, smaller companies often rely on independent freelance consultants. While freelance consultants have less internal costs than larger service organizations and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of fallback help may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to insure your network stays up and running.
- Create a Solid Basis for Seamless Growth
Organizations often begin with an information system created on a shoestring budget. Without a proper framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the business. These poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet vital business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing service records allows more efficient support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.