Immediate Remote Technical Support for Raleigh North Carolina Information Networks
For organizations in Raleigh North Carolina, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls accumulate minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-proven methodologies that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to interface to your system remotely without compromising network security.
Progent's proven customer support reporting system includes detailed histories for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of support provided to every Progent client by every engineer. This database of trouble tickets and responses is structured as an easily retrievable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal resolutions quickly.
Remote technical support services offered by Progent to companies in Raleigh North Carolina include:
Authorized Windows Support
Progent's Microsoft-premier remote service experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve the most difficult issues occurring in network design, deployment, administration, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value since their depth of experience permits them to solve problems quickly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via the latest remote support technology to provide quick, secure, and affordable analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of connectivity appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to strengthen the safety of your Windows, macOS and OS X, Linux network against attacks or help you to recover rapidly after a serious breach. Security solutions offered by Progent include: thorough data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux solutions. Progent's group-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Raleigh Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of veteran network experts gives your computer users in Raleigh North Carolina rapid contact with an efficient network service resource with extensive background delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial driver of company efficiency, and Progent's goal is to resolve and not merely record network problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Raleigh North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By spotting potential trouble spots before they result in network outages, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Raleigh North Carolina, Progent's online computer support engineers are ready to provide expert and economical IT support the instant your company needs it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Raleigh office works with a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Organizations in Raleigh North Carolina
Progent's remote support services allow your Raleigh business to have the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
With most businesses in Raleigh North Carolina, local network support resources, whether consisting of independent consultants or a full-time IT staff, can take care of typical network problems. However, IT crises might strike when local resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's on-call service experts provide a convenient, quick, and budget-friendly way to supplement your regular help and to convey valuable information to improve your capability to deal with future issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller organizations commonly rely on independent freelance service providers. Although independent service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network is always up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically begin with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the business. These poorly designed environments need proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture able to provide the stable foundation to handle current business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require advice and technical education to navigate through an increasingly complex array of product options capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.