Immediate Remote Help for Raleigh Computer Networks
For organizations located in Raleigh or anywhere in North Carolina, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally with indirect costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of effectiveness for online help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's environment without violating network security.
Progent's advanced service database system includes detailed histories describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support delivered to every customer by any Progent consultant. This database of issues and solutions is structured as a readily exploitable proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Online technical services available from Progent to clients in Raleigh and throughout the state of North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-expert online support experts can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most challenging issues occurring in network design, deployment, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to fix problems rapidly. In common instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line support technology to provide fast, safe, and affordable analysis and repair.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's top-selling family of connectivity devices by offering services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly after a serious breach. Security solutions available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Raleigh Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can aid you in building an efficient new Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to address the particular needs of your corporation, or adding occasional online staff to reinforce your internal Help Desk Call Center team to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Raleigh or anywhere in the state of North Carolina fast assistance from a dependable network service group with substantial experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a major enabler of business success, and Progent's intent is to resolve rather than just record technical issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Raleigh, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support specialists are ready to provide expert and economical IT help the moment your organization requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Raleigh organization relies on a regular freelance support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected system emergencies or especially complicated integration projects.
Details of Progent's Remote Computer Support for Raleigh
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give companies in Raleigh or anywhere in the state of North Carolina the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk services and network administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Raleigh and is also ideal for networks in more remote regions of North Carolina that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone service and asks for no periodic retainer for services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Programming
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that match the special needs of your business.
- Advanced Remote Access Software
Secure online access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite visit. Cutting-edge online connectivity software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each consultant to every client. The discipline of documenting and archiving support activity allows more efficient support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.