Immediate Remote Technical Support for Raleigh Computer Networks
For businesses located in Raleigh or anywhere in the state of North Carolina, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system remotely without compromising system security.
Progent's sophisticated service database system maintains comprehensive histories for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services provided to each customer by every consultant. This history of problems and responses is structured as an easily searchable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the best solutions quickly.
Remote technical services provided by Progent to companies in Raleigh and anywhere in the state of North Carolina include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts can deliver network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn challenges associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs provide excellent value because their deep expertise enables them to resolve problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using the latest remote support technology to perform efficient, safe, and affordable diagnosis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly after a serious breach. Security solutions available from Progent cover thorough information security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; installing firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Windows or Linux solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Raleigh Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Raleigh or anywhere in the state of North Carolina quick contact with a dependable support group with substantial experience offering telephone-based consulting and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business performance, and Progent's intent is to fix instead of just annotate network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple platforms.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based network support specialists can provide expert and affordable IT support whenever your business needs it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Raleigh business works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden network crises or particularly complicated integration problems.
Advantages of Progent's IT Support for Companies in Raleigh
Progent's remote network troubleshooting services enable your Raleigh organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most businesses in Raleigh and throughout North Carolina, nearby network support resources, whether consisting of outside consultants or an in-house maintenance staff, can handle typical technical issues. However, IT crises sometimes strike when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call support specialists provide an easy, quick, and economical way to augment your local help and to convey useful information to improve your ability to deal with downstream problems locally.
- Reduced Dependence on Freelance Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always available.
- Create a Scalable Basis for Smooth Growth
Companies often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and ease future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices require advice and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of detailing and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.