Fast Online Support for Raleigh IT Networks
Immediate Online Help for Raleigh SystemsFor organizations in Raleigh or anywhere in North Carolina, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they have the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your company's environment remotely without violating network security.

Progent's powerful technical support database application includes detailed records describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent customer by any consultant. This history of problems and repairs is structured as a readily retrievable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions promptly.

Online technical services provided by Progent to companies in Raleigh and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the budget to build and maintain an in-house Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or enhancing Call Center application software to meet the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk resources to handle demanding situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran network experts provides your workers in Raleigh or anywhere in the state of North Carolina instant assistance from a dependable technical support group with substantial background delivering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to solve rather than merely document network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based professional engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a mix of OS platforms.
How Your Raleigh Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based computer support engineers can provide professional and cost-effective IT support the moment your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Raleigh office relies on a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Raleigh
Progent's online support services allow your Raleigh business to realize the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Raleigh or anywhere in North Carolina, local network service providers, whether made up of outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems might strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online service specialists offer a convenient, fast, and economical way to augment your regular resources and to pass on valuable knowledge to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance consultants. Although freelance service people have less overhead than big service companies and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your network grows, system downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations often start with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built systems require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a system architecture able to offer the solid foundation to meet vital business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of documenting and archiving support records results in more effective service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

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Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop support are intended especially for small businesses who require fast availability of a Help Desk Call Center with professional phone support and effective escalation capability but who must operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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Progent can provide economical remote support from IT engineers skilled in a wide range of utilities and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and desktops as well as laptops and handhelds. Progent can provide help for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent can assist you to install, upgrade, or maintain backup solutions for a range of topologies including local, edge to datacenter, cloud, or a mix.

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Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to fester.

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Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and secure communications ecosystem that supports the modern BYOD computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a broad assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your management staff and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.

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Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can help you to design, install, and manage an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and manageability that your business requires.

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If your organization does not need urgent remote support but you think you will require assistance with your information system in the near future, you can conserve time and money and ensure that the right expertise will be ready when you require it by contacting a Progent sales specialist and registering as a client. For details, phone 800-993-9400 or email

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Progent can provide economical remote support from engineers with expertise in a broad array of products and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and smartphones. Progent can provide expertise for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or maintain backup/restore systems for a range of architectures such as on-premises, remote, cloud-based, or a mix.

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SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite consulting services that include planning, deployment, management, troubleshooting, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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E-Mail Guard by Postini provides constantly updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service specialist. If your company is too small to purchase for a standard Postini license, you can still get access to Postiniís Perimeter Management technology through Progentís E-Mail Guard antispam and virus defense aggregation program. Progentís expert e-mail security professionals can show you how to develop an email protection strategy that features anti-spam and virus protection technologies and processes.

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Nexus series switches are engineered to deliver the performance, scale, uptime, cloud readiness, density, security and ease of management needed to act as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting expertise to assist your business to plan an efficient network topology, build test environments to validate your network design, deploy Nexus switches, define and enforce appropriate policies, perform security and compliance evaluations, configure advanced monitoring and alert systems, consolidate resources through virtualization, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and take advantage of the advanced fault-tolerant features available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate efficiently from legacy Nexus models or Catalyst switches to up-to-date Nexus platforms.

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Progent is a pioneer in economically delivering enterprise-class IT help to small companies. Progent's success in handling the IT support requirements of the chronically underserviced small business market is the combined result of key technical and operational innovations that have eliminated a great deal of the conventional costs out of administering network support, added unmatched professional skill into the support mechanism, and significantly accelerated the solution process.

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Progent's work environment will allow you to become a better consulting professional by enhancing your information technology knowledge and increasing the satisfaction of your clients. Progent delivers this promise by recruiting the top professional experts for you to operate with, providing a state-of-the-art network and communications infrastructure, running proprietary application tools to enable the maximum quality of support, and by streamlining our business models for attracting and maintaining customers.

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Progent's Microsoft Premier engineers offer expert support for enterprise-wide deployments of Microsoft Exchange 2007. Progent's experts can help you plan multi-location Exchange Server 2007 rollouts or upgrades and can provide onsite technicians to assist enterprises with deployments of Exchange Server 2007 in the or any region covered by Progent's engineers.

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Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, automated alerts and trend reports sent by Microsoft Operations Manager, Progent is now able to address network troubles before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class availability, safety and performance.

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Progent has created special network security service bundles designed to deliver larger institutions an impartial and thorough network security evaluation from a team of certified security engineers. All Progent's network security evaluation bundles incorporate a collection of services including network scans from inside and from beyond the network firewall, professional interpretation of results by accredited security engineers, creation of a report documenting the findings, plus an interactive concise executive summary and an extensive interactive review for in-house IT engineers.

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Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of ProSight Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the maximum degree of availability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting options are based upon proven virtualization platforms that enable small and midsize companies with multi- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unprecedented level of vendor independence.

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important features of Microsoft Dynamics GP software include a modular structure that allows you to buy just the components you require, a standardized architecture based on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to monitor all activities, income and spending and sales trends, integration with Microsoft Office to enable access to business information, the ability to integrate information from almost any database or desktop application into Microsoft GP, plus an open design that makes it easy to develop custom programs. Progent can help you set up and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains consultants to help you turn the powerful features of Microsoft Dynamics GP business accounting software into a productive business solution.

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Progent's Microsoft consultants offer affordable online support and development services to help your business to plan, deploy, manage, and maintain SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document management applications, wikis, data marts, business analytics, enterprise-wide search engines, workflows, and other utilities to promote and enhance information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's familiar office productivity applications including Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from previous releases of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 solution.

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Colocation data centers allow companies to share world-class facilities for housing network equipment that supports critical applications. Progent's Microsoft and Cisco certified IT experts can assist your small business with all facets of your colocation strategy including selecting and migrating to a colo site, designing system architecture, defining required equipment, on-site and on-line maintenance, establishing online system administration, and training your support staff.

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Progentís certified Cisco IT security consultants provide expert PIX Firewall and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high reliability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, minimizing possible OS-specific security holes.

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Progent offers the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) strategy following leading practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget.

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Lync Server 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad range of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your current and future goals, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and onsite training to your IT team and end users. Progent has in-depth expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.

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ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

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Progent's Microsoft-certified consultants can help you to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from an older change management platform or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM by providing expertise with associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and IIS.

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Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a one-server solution for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, allows customized reporting generated by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can assist you to design and carry out pilot and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing support and repair services. Progent can also help you to migrate economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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For advanced project management assistance, Progent offers the services of senior IT professionals with years of background in technology management, application development, and business process design for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management skills to help enterprise clients adhere to best practices to make sure strategic projects are successfully completed on time and within budget.

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Progent can provide online and on premises expertise to help your organization with any facet of BI reporting ranging from troubleshooting or modernizing applications to planning and implementing a comprehensive BI environment. Progent's BI experts can assist you to maintain your existing BI system, help you to upgrade databases and applications from a legacy reporting platform to a modern one, and provide as-needed online mentoring to meet your specific needs. Progentís management reporting professionals can provide expertise in the leading BI reporting platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

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Progent offers two low-cost service packages designed to enable small businesses to receive an independent security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive test of your network from outside your firewall to uncover potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert runs a network scan from a secure machine inside your firewall to determine vulnerabilities to inside threats. Both security inventory services are configured and executed from a secured remote site.

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Progent can provide the support of certified engineers as well as seasoned software developers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and data security professionals to assist your business to assess the potential advantages of SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and define a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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Cisco has designed a full product line of routers including routers designed to provide the protection, bandwidth, and reliability demanded by organizations ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Routers.

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Exchange Server 2013 incorporates significant improvements to the functionality of Exchange 2010 and delivers important innovations plus a redesigned structure. These enhancements favorably impact vital IT areas like ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Exchange Server 2013, create an efficient validation and deployment strategy, and educate your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Microsoft Exchange Server 2013.

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Progent can help you to design and implement a smooth transition from a Sun Solaris-powered IT environment to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can show you how to guard your data and reduce business discontinuity by designing an effective transition plan that protects your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include analysis of current environment, migration planning and validation, Exchange migration expertise, information and application migration, and server and storage system transition and consolidation.

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Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, acts as the heart of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating tightly with applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants can deliver effective and affordable online and on-premises support to help organizations of any size to build and maintain Unified CM deployments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent can assist with any aspect of CUCM setup and debugging in areas that include integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

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Progent can assist your business to design and implement a smooth transition from a UNIX-powered IT system to a network powered by MS Windows and suited for running Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to guard your information and minimize productivity disruption by developing an efficient transition plan that protects your current investments in UNIX application and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of existing infrastructure, transition strategy and validation, MS Exchange migration support, information and application software transition, and processor and storage transition and consolidation.

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Progent's Microsoft-certified engineers can provide in-depth expertise in deploying, using and debugging any edition of Microsoft Project, Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services following industry best practices to help businesses of any size to receive all the advantages of this powerful platform. Consulting support offered by Progent include solution planning, software configuration and migration, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

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For small businesses interested in Progent's IT outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or e-mail

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Progentís Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to access, manage, share and interact with useful information, documents, and applications and to communicate with one another. It enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge accessible within and outside a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the data theyíve created in a manner that makes data convenient to locate, download and re-use.

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Microsoft WSUS enables network managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT staff can completely and effortlessly manage the installation of updates that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS GPO is associated with an Active Directory container appropriate for your system environment.

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Progent provides nationwide urgent phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft products. Remote technical support offers optimum return for your IT budget by protecting client efficiency and shortening the time billed for computer repair services. Advanced online support tools and skilled technicians and consultants combine to enable Progent to handle the majority of IT problems without squandering time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a combination of telephone help and online access. Progent can make available Cisco certified CCIE network engineers and CISSP certified security specialists to assist you with the toughest network issues.

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SQL Server 2014 incorporates major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises consulting services such as planning, deployment, administration, remediation, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.

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Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Certified network support experts. With Progent's economically priced network support packages, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small business networks world-class reliability, protection, and performance.

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Private Cloud Services Consultant

Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the highest level of dependability and scalability and is in addition simple to transfer to another host. Progent's Private Cloud Hosting services are based on mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.

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ProSight Server and Desktop RMM Network Engineer
Automated Desktop Monitoring Online Support

ProSight LAN Watch is Progentís server and endpoint monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can impact your business.

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VPN Remote Troubleshooting
Cisco Experts Remote Access Configuration

Cisco's security and offsite connectivity solutions for small to mid-size businesses offer a complete range of manageable protection hardware and software to help you safeguard your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and CCNP qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business goals.

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QTS Data Center Engineer QTS Colocation Center Consulting Services
SQL Server Reporting Services Online Support Services
Computer Consultants for SQL Server Business Intelligence

Progentís Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the rapid creation of advanced business programs that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information network. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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Windows 2003 Remote Support
Remote Technical Support for Windows 2003 Server

Progent's Microsoft-certified Windows 2003 Server consultants offer computer help and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, update, and support offerings include network design, installation, project management, on-premises and remote technical support and troubleshooting, Call Center services, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

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Cisco Network Management On-Call Services
Networking Company for Network Management

Progent's Cisco-Certified network consultants can show you how to run Cisco's network management utilities alongside a variety of specialized third-party products to create a complete network management solution in order to keep your environment running smoothly, conserve expensive resources, guard your data, revive rapidly from hardware failure or malicious assaults, and allow you to add or reassign network resources sensibly and economically as your company grows.

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Red Hat Linux Consultants Consulting
Red Hat Linux, Solaris, UNIX Setup and Support Spokane, WA Spokane County Washington Ubuntu Linux, Sun Solaris, UNIX Network Consultant
Exchange Email Hosting Consultant
Exchange Email Hosting Consulting

Progent's Exchange Server Hosting Services provide an enterprise-class data center with redundant electrical and environmental control systems, round-the-clock staffed security and operations center, plus fault-tolerant connections to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtual servers for fault tolerance, easy expandability, and fast restoration. Services include complete incorporation with your network, access to handheld communication devices, continual tracking of efficiency and network security, spam filtering, patch and service pack management, Contact Center services, per-day backup, and full email management support.

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SQL Server 2014 AlwaysOn Availability Groups Consulting Services
SQL Server 2014 In-memory ColumnStore Technical Support

Microsoft SQL Server 2014 incorporates major improvements in critical areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises consulting services including planning, configuration, administration, remediation, and software development services to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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Contact Center Consultant
Help Desk Network Consultants

Progent offers three basic types of Call Center support : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts offers your clients convenient access to a dependable support resource with extensive experience delivering phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive image as a solid contributor to business productivity. Progent's target is to resolve rather than simply report problems.

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Cisco CCIE Online Network Companies
Cisco Firewall Information Technology Consulting

Progent can help you to utilize Cisco's networking products to build a robust foundation for your onsite, private cloud, or hybrid-cloud data center and streamline operations in vital areas such as compute and storage consolidation, security and compliance, manageability, reliability, and disaster recovery.

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Setup Consultancy Services Fort Worth North Texas Exchange 2016 Network Documentation
Firepower Remote Technical Support
Support Services for Cisco ASA 5500-X Firewall

The new Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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Office 365 Deployment Readiness Online Consulting
Office 365 migration PowerShell Setup and Support

Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and associated email components to reduce capital expense and administrative overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can integrate a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online technical support to help your organizations to assess the benefits of Exchange Online, plan a solution that aligns with your functional requirements and IT budget, carry out an efficient migration from your existing Exchange system to one that incorporates Exchange Online, train your management staff and end users, and deliver as-needed consulting and troubleshooting.

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Shreveport Louisiana Debian Linux, Sun Solaris, UNIX Remote Consulting Debian Linux, Solaris, UNIX Support Services
Cisco Firewall Consolidation
Online Cisco Certified CCIE Small Business Network Support

Progent can help your organization to utilize Cisco's networking products to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as resource consolidation, security and compliance, manageability, availability, and disaster recovery.

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Microsoft Access scripting Developer Firms
Microsoft Access performance tuning Development Firms

Progent can provide affordable online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and can provide advanced help for application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar classes for Office Access development and DBA services.

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VMware Disaster Recovery Engineer
VMware SRM Consultants

VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

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SQL Server 2014 Consultants
SQL Server 2014 Monitoring On-site Technical Support

SQL Server 2014 incorporates major improvements in critical areas such as performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates transparently with all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services that include system design, configuration, administration, troubleshooting, and application development services to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.

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Solaris Online Systems Engineer Consolidate
SonicWALL PRO Security Organizations Network Consultant
Sun Solaris Troubleshooting in New York City, New York Support Outsourcing for Linux in New York City, NY
Monitoring and Reporting Technical Support Services
Computer Consultant for Microsoft System Center Operations Manager

Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing Microsoft SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to fix serious issues detected by Microsoft SCOM 2012.

Support Companies Assessment
Support Services for SCCM Upgrade Remote Consulting for SCCM Migration
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System Repair for Rhode Island Providence, Warwick, Cranston, RI Integration Specialist
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Tacoma, WA Exchange Server 2013 Network Administration Tacoma, WA Service Providers for Microsoft Exchange 2016
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Technology Professional for CISSP Certified Cybersecurity Auditor
CISSP Certified Cybersecurity Consult

Progent's CISSP-premier cybersecurity experts can help businesses of any size with any aspect of information system security. Progent can help create cost-effective security solutions that guard a small business from modern threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile clients sharing network resources distributed over a mix of physical datacenters and public and private clouds.

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Project Server Time Reporting Consulting
Microsoft Project Server My Sites Consultancy

Progent's Microsoft-certified engineers offer advanced support in deploying, operating and debugging all versions of Microsoft Project Server and can provide a wide variety of cost-effective online support services following proven best practices to help businesses of any size to receive all the advantages of this powerful project management solution. Consulting support available from Progent include system design, installation and upgrades, strategies for secure collaboration among local and offsite users, network optimization, and customized webinar training classes.

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Support Help Desk IT Services
Cisco Help Desk Online Troubleshooting

Progent's Virtual Helpdesk services are a seamless extension of your internal IT support organization. This can include high-end call center services such as a special telephone number with custom greeting. Progent will also rout calls automatically to staff members who are specifically set up and trained to handle your account. Also, Progent's Help Desk Call Center staff can use trouble tickets with any client trouble ticket software for transparent integration with your internal support services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Help Desk Call Center expertise the minute you call, transparent extension of your internal support staff, front-line support for critical client issues, and per-minute billing.

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Windows 2003 Help and Support
Consultants for Windows Server 2003

The service background of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, deploying, administering and supporting sophisticated information technology applications powered by Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.

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SMS Server 2003 Upgrade Computer Consultant
Microsoft SMS Remote Support Services

Progentís Microsoft certified consultants provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver critical applications rapidly and reliably to specified workers, reduce product costs and stay compliant by understanding usage profiles, enhance Windows protection by increasing your awareness of weak points and by installing critical patches, manage your mobile workforce through accepted standards independent of connection or location, and lower operational expenses by efficiently exploiting the administrative functions built into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.

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CISSP Certified security Systems Engineer Consulting Services

Progent's CISSP-premier network security consultants can assist businesses of any size with any facet of information system security. Progent can implement efficient cybersecurity systems that guard a small business from modern threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, online, and mobile clients accessing IT resources distributed across multiple physical datacenters and various clouds.

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Exchange 2003 Server Migration Consultants
Support Services for Microsoft Exchange

Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design offerings include expertise with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business needs.

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DoubleTake Carbonite Backup and Restore Support
DoubleTake Carbonite Software Availability Help and Support

DoubleTake/Carbonite Software offers a family of products designed to provide small companies a range of cost-effective alternatives for backing up and recovering vital workloads including Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progentís business continuity planning consultants have extensive experience integrating DoubleTake/Carbonite products into small business IT systems to create a high state of fault tolerance and business continuity readiness at a budget-friendly cost.

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