Online Computer Network Support Services for

Fast and Affordable Online Help for Raleigh Computer Networks
For organizations in Raleigh or anywhere in North Carolina, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast solutions manage to turn into big tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to access your environment remotely without violating network security.

Progent's sophisticated technical support reporting system keeps detailed records describing all support that Progent's clients have been provided. Progent's team service personnel have access to the details of all help delivered to every client by every engineer. This database of issues and responses is structured as an easily searchable support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.

Remote support offered by Progent to companies in Raleigh and anywhere in the state of North Carolina include:

• Certified Windows Experts
  Progent's Microsoft-qualified online service professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support including Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Project Server Online planning, Microsoft Office Access Programming, SBS Server support, and Windows Essentials cloud integration.

  Progent also offers a wide array of affordable desktop support services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the top accreditation for networking professionals, and indicates an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most challenging issues surrounding network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to fix problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via the latest remote support technology in order to perform quick, safe, and affordable analysis and remediation.

  Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity products by offering services such as:

  • ASA 5500-X Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Engineering Services
  • Catalyst Switches Deployment Services
  • Cisco Nexus Switches Deployment Expertise
  • Cisco Meraki MS Switches Configuration and Maintenance Expertise
  • Cisco Aironet APs Design Help
  • Cisco WiFi Controllers Experts
  • Meraki Wireless APs Engineering Help
  • Cisco Unified Communications Manager/CallManager Configuration
  • Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Consulting Services and Cisco Wireless IP Phone Configuration
  • Cisco VPN and Security Consulting Help
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and CUBE Integration Expertise

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover rapidly after a serious breach. Security solutions available from Progent cover thorough data security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.

  Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to cover a wide range of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — SGI/Irix
  

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

• Help Desk Expertise
  Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to support an internal Help Desk Call Center but who require fast access to an efficient Help Desk with proficient phone support as well as the ability to escalate complex problems to advanced engineers.

  Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical problems, or be ready in those circumstances when your other support engineers are swamped.

  Progent's Help Desk staff of veteran network experts provides your computer users in Raleigh or anywhere in the state of North Carolina fast assistance from a dependable network service resource with years of experience delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to resolve instead of just record network problems.

• Business Applications Services: Training, Programming, and Troubleshooting
  Progent's Applications Consulting Group provides remote and in-depth consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers organizations in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in downtime, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of platforms.

Even if your Raleigh company relies on a local freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to deal with sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Raleigh
Progent's online support services enable your Raleigh business to enjoy the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your company include:

• Convenient virtual extension of your local support resources
  For most offices in Raleigh and throughout North Carolina, local computer service providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of typical network problems. However, major troubles can occur when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these situations, Progent's online support experts provide a convenient, quick, and budget-friendly way to augment your regular help and to transfer useful knowledge to improve your ability to handle future issues locally.

• Reduced Reliance on Freelance Service Providers
  For network maintenance, smaller businesses often rely on individual freelance consultants. While independent service people have less overhead than big support organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network is always up and running.

• Build a Scalable Basis for Smooth Growth
  Businesses typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. These badly built environments need proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet current business requirements and simplify future growth.

• Work with Solution Providers Rather Than Product Sellers
  Smaller companies need advice and technical training to navigate through an increasingly complicated array of product options capable of accelerating business success and improving efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the forefront of network support, performing a broad range of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to allow minor problems to fester.

• Complete Records of Delivered Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.