Fast and Affordable Online Troubleshooting for Raleigh Computer Networks
For businesses located in Raleigh or anywhere in the state of North Carolina, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast fixes somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to link to your company's system remotely without compromising corporate security.
Progent's proven technical support reporting application stores thorough records of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to each Progent customer by every engineer. This archive of problems and repairs is structured as a quickly exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to find the best resolutions promptly.
Remote support services available from Progent to customers in Raleigh and anywhere in the state of North Carolina include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, deployment, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs offer exceptional cost-effectiveness since their depth of experience permits them to fix problems quickly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network by means of the latest on-line support tools in order to perform fast, secure, and affordable diagnosis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a wide array of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Raleigh Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Raleigh or anywhere in the state of North Carolina instant contact with a reliable support group with substantial background providing telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's target is to solve instead of merely track technical problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive and automated. By spotting looming issues before they grow into network outages, system monitoring can head off inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Raleigh or anywhere in the state of North Carolina, Progent's online network support specialists are ready to deliver expert and affordable system support the moment your company needs it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Raleigh office has a regular independent support technician or maintains a full time organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Businesses in Raleigh
Progent's online network troubleshooting services allow your Raleigh company to enjoy the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by being increasingly reliable, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
With most businesses in Raleigh and throughout North Carolina, nearby network service resources, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, IT crises might occur when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts offer an easy, fast, and budget-friendly way to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with future issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller companies often depend on independent freelance consultants. Although independent consultants have smaller overhead than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may force your company to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your network stays available.
- Build a Scalable Basis for Seamless Growth
Businesses often start with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a network architecture that can offer the stable foundation to handle critical business demands and facilitate downstream growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies need advice and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business growth and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by every staff member to each client. The discipline of detailing and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.