Fast Online Help for Raleigh North Carolina Networks
For companies in Raleigh North Carolina, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid situations where fast solutions somehow turn into substantial bills. Progent's skill at solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-proven processes that allow the highest degree of efficiency for online consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to communicate with your computer system remotely without breaching network security.
Progent's advanced technical support database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help delivered to every Progent customer by any engineer. This history of issues and solutions is organized as a readily exploitable internal knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit fast access to vendors' in-house product engineers so Progent's online consulting experts can arrive at the best solutions in the least time.
Remote technical services provided by Progent to companies in Raleigh North Carolina include:
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can deliver network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and certifies a person's network technology skills at the master level. CCIEs can resolve the most stubborn issues associated with network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent value because their depth of expertise permits them to find solutions for problems quickly. In typical cases, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of advanced on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up rapidly following a serious penetration. Security support services offered by Progent include: thorough network security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Raleigh Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Call Center software products to handle the unique demands of your company, or providing temporary phone support personnel to supplement your internal Help Desk Call Center team to handle high-demand scenarios like software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of veteran information technology experts gives your computer users in Raleigh North Carolina immediate communication with a large network service resource with substantial experience delivering telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major enabler of company success, and Progent's intent is to solve instead of just track technical problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Raleigh North Carolina remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive and automated. By detecting possible problems before they evolve into downtime, remote monitoring can head off stressful and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Raleigh North Carolina, Progent's phone-based network support engineers are ready to provide effective and affordable IT support the instant your company needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Raleigh business relies on a regular independent consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to handle sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Computer Services for Raleigh North Carolina
Progent's online help, remote troubleshooting, network security consulting, and system management services give businesses in Raleigh North Carolina unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Raleigh North Carolina and is also ideal for networks in more remote areas that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone help and asks for no periodic retainer for services delivered during normal business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, Microsoft Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that fit the unique needs of your company.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.