Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Fast Online Troubleshooting for Raleigh IT Networks
For companies in Raleigh or anywhere in the state of North Carolina, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers direct costs because service calls use up minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and proven processes which ensure the highest degree of efficiency for online technical support and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your computer system remotely without compromising system security.
Progent's powerful service database application includes thorough histories for the service that Progent's customers have received. Progent's team consultants have access to the records of assistance delivered to every customer by any engineer. This history of problems and repairs is stored as a readily retrievable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at optimal resolutions promptly.
Online support services offered by Progent to companies in Raleigh and anywhere in the state of North Carolina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote support experts can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server design,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most complex issues encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional value since their broad expertise permits them to solve problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points engineering services, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a wide array of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Raleigh Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the money or time to support an internal Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk or improving your existing one, evaluating or modifying Help Desk Call Center software products to address the unique demands of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center team during demanding scenarios like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of seasoned network experts provides your computer users in Raleigh or anywhere in the state of North Carolina immediate communication with a reliable network service resource with years of background providing phone consulting and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a significant enabler of company success, and Progent's aim is to fix instead of just track IT issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply online professional consulting expertise and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By spotting looming problems before they evolve into crashes, system monitoring can avoid inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Raleigh or anywhere in the state of North Carolina, Progent's online computer support specialists can deliver expert and affordable IT support whenever your company needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Raleigh company works with a regular freelance consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Raleigh
Progent's remote IT consulting services enable your Raleigh company to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic value by being more available, productive, and secure. Advantages to your company include:
- Seamless remote extension of your on-site IT resources
With most organizations in Raleigh and throughout North Carolina, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service specialists offer a convenient, quick, and affordable solution to augment your regular help and to transfer valuable knowledge to increase your capability to deal with future issues in-house.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent service people carry less overhead than big support companies and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support experts to insure your IT system stays up and running.
- Create a Solid Foundation for Seamless Growth
Companies typically begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. Such badly built environments need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller businesses require guidance and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical expertise with the real needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the front lines of network service, executing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more efficient support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.