Immediate Remote Technical Support for Raleigh Computer Networks
Immediate Online Support for Raleigh SystemsFor businesses located in Raleigh or anywhere in the state of North Carolina, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system remotely without compromising system security.

Progent's sophisticated service database system maintains comprehensive histories for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services provided to each customer by every consultant. This history of problems and responses is structured as an easily searchable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the best solutions quickly.

Remote technical services provided by Progent to companies in Raleigh and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Raleigh or anywhere in the state of North Carolina quick contact with a dependable support group with substantial experience offering telephone-based consulting and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business performance, and Progent's intent is to fix instead of just annotate network problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple platforms.
How Your Raleigh Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based network support specialists can provide expert and affordable IT support whenever your business needs it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Raleigh business works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Raleigh
Progent's remote network troubleshooting services enable your Raleigh organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most businesses in Raleigh and throughout North Carolina, nearby network support resources, whether consisting of outside consultants or an in-house maintenance staff, can handle typical technical issues. However, IT crises sometimes strike when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call support specialists provide an easy, quick, and economical way to augment your local help and to convey useful information to improve your ability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices require advice and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.


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Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and significant experience with network security design. ISSAP security experts possess comprehensive understanding of access control mechanisms and methodologies, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all aspects of architecture security.

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Cisco Cisco Unified Communications Manager, originally named CallManager, operates as the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) provide a modern IP-PBX by integrating with apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver efficient and budget-friendly online and on-premises expertise to help businesses of any size to create and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any facet of CUCM configuration and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class solution offering enhanced security, transparent integration with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved operational efficiencies, enhanced worker productivity, and better IP protection. Microsoft Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts can provide remote and onsite support and troubleshooting services for your Office Communications Server environment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your information network

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Engineers NetApp MetroCluster
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Progent can provide enterprise customers the services of a certified NetApp consultant for online or onsite expertise for NetApp's complete portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently based on leading practices.

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Progent can provide comprehensive help for each phase of your Exchange 2010 upgrade with services that include end-to-end project management services, site prep, project planning, cost estimates of all new software licenses and equipment needed, suggested vendor sourcing, system testing at customer location or at Progent's test facility, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old system, and webinar training for client's support staff and users.

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Progent can provide fast remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can link to your environment using powerful remote diagnostic tools to provide quick and economical troubleshooting and repair of critical network problems.

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Exchange 2013 includes major improvements to the functionality of Exchange Server 2010 and introduces important new features plus a redesigned architecture. These enhancements affect key IT areas including manageability, high availability (HA), compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange Server 2013, create an efficient validation and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management services for Microsoft Exchange Server 2013.

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For enterprises with branch offices in or any region covered by Progent's consultants, Progent's Microsoft-Certified network support professionals and certified Cisco system specialists offer a range of network consulting services such as project planning, SOX compliance, office relocations, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for collocation hosting facilities. A Progent network consultant can help you design a multi-site information system that makes efficient use of co-location facilities and Internet data centers. Progentís Microsoft Premier consultants can help large enterprises design, integrate and maintain major rollouts of updated releases of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can assist you to deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.

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Progent provides the services of Microsoft and Cisco-Premier IT support experts to offer customers economical alternatives to help companies maximize the value of Microsoft and Cisco technology. For networks that span from remote offices to large enterprises, Progent's expert engineers can help you improve your network's e-mail infrastructure, security, reliability, performance, and IT administration.

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Progent offers live remote training for an array of desktop apps and operating systems such as Office and Office 365 Excel, Word, Publisher and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10. Remote training provides the benefits of traditional in-person seminars, such as instant interaction between clients and trainers, but eliminates the expenses of travel and the hassle of trying to synchronize the schedules of many trainees. Available to single students or groups of any size, Progent's virtual training allows the instructor to run the seminar from an online facility while the clients can be spread throughout an office or all over the country. Live online instruction utilizes proven learning aids such as virtual white boards, electronic hand-raising, and collaborative applications. Classes can be short and personalized to specialized topics or longer in duration and wider in coverage.

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Cisco has developed an extensive array of routers that includes routers built to provide the protection, performance, and reliability demanded by customers ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to build a solid foundation for your network and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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Microsoft Exchange 2000 Configure

Progent's Microsoft-certified consultants have more than 10 years of experience delivering messaging solutions for companies ranging from small businesses to global enterprises. Progent provides affordable support for all versions of Microsoft Exchange Server to enhance email and virus protection, configure high availability email systems, and implement off-site and wireless email connectivity. Progentís Microsoft Exchange support services can assist you in designing and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2016. Progent offers support for Windows 8, Windows 7, Vista, and Windows XP clients using Outlook and can help you integrate Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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Building-to-building Wireless Information Technology Consulting
Office Wireless Technical Consultant

Progentís wireless professionals can help small organizations plan, select, test, configure and support secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of protection that matches or excels wired interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and install the wireless connectivity technology that fit best with your business requirements.

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Remote Monitoring and Reporting Consultant Services
Support Outsourcing

Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco certified IT support experts. With Progent's affordably priced IT support packages, mid-size organizations can select a simple co-sourcing package based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class availability, security and productivity.

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Computer Consultants SCCM 2016 MDM
Outsourcing SCCM 2016 Mobile Application Management

System Center Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings control, inventories network resources, guards against corporate data leakage, provides network health monitoring, allows safe self service, and offers a single control mechanism for administering multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, installing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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ProSight DPS Hybrid Cloud Backup/Recovery Consultants
24x7x365 Network Consultants

ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data.

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WatchGuard Firebox M-Series Firewall Security Services
Intrusion Detection

Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.

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Windows, UNIX, Solaris Onsite Technical Support
Windows and Solaris Integration Support

Progent's UNIX family support services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop source to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Microsoft Dynamics GP ERP Specialists
Remote Great Plains Remote Support

Microsoft Dynamics GP can help you expand and control your business better by offering easy availability of strategic data and a rapid ROI. Microsoft Dynamics GP offers major business benefits such as its ability to expand the presence of your organization, handle your financials, automate financial operations, standardize processes throughout your company, refine inventory control, enhance order accuracy, grow revenue and minimize lead-time, and increase cash flow. Progent can show you how to set up and manage a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to make sure you reap the full advantages of your Microsoft Dynamics GP business management system.

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Microsoft Exchange IT Consultants
Computer Engineer Exchange 2003 Server Upgrade

Progent's Microsoft-certified consultants offer technical support and IT consulting expertise for Exchange Server 2003, Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, configuration, management, and support services for Microsoft Exchange 2003 Server include planning, installation, project management, local and remote troubleshooting, Help Desk outsourcing, certified security consulting, and full-service IT outsourcing.

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Network Support Group Microsoft Certified
Microsoft Partner Network Engineer

Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and dedication required to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company more complete solutions for your IT system.

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Shared Help Desk On-site Support
Shared Help Desk Computer Consultant

Progent offers three essential types of Call Center support including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your customers instant access to a reliable technical resource with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Call Center a positive reputation as a key contributor to company performance. Progent's goal is to fix and not simply record problems.

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Microsoft ISA 2004 Server Setup and Support
Microsoft Proxy Server Support and Setup

Progent's certified ISA Server consultants have broad experience creating corporate security solutions for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and deploy an installation of ISA Server 2004 that supports your IT security requirements without restricting your productivity.

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Remote Technical Support Services Wi-Fi IP phone integration
After Hours wireless VoIP phone integration Engineer

Progent's Cisco-certified Wi-Fi integration experts can help you to configure, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.

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NetApp MetroCluster Troubleshooting Consult
Specialist

NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located as far as 300km apart. Progent's team of seasoned network experts can assist you to plan, configure, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by delivering help with procedures like assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove adherence with industry standards and government mandates.

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64-bit Server Specialists
Specialist 64-bit Migration

Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide move to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the key 32-bit applications which you intend to retain as well as the new 64-bit versions of applications you plan to run.

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Meraki Switch and Access Point Consultants
Meraki Management Support and Integration

Cisco's Meraki line of access and distribution switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide affordable online expertise to assist you to design and deploy a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to ensure compliance, create and test a disaster recovery plan, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking infrastructure.

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Remote Support Services Managed IT Services Consulting

Progent's ProSight family of managed IT services are designed to offer businesses who maintain small internal IT support staffs with affordable help from world-class management platforms and technical experts. Benefits of Progent's ProSight line of managed IT services include flat-rate IT maintenance expenses, automation of routine management tasks, ongoing absorption of new information technology, graceful migration from older systems to current solutions, improved fit between computer technology with business goals, guidance from seasoned network consultants, and allowing management to focus on business instead of ever-changing network technology.

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Cisco Routers IT Consulting
IOS XR Software Remote Support

Cisco has developed a full product line of routers that includes routers built to provide the protection, performance, and availability required by customers ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, such as the Cisco 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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Shared Network Support Help Desk IT Services
Support Desk Sharing Support and Help

Progent's Microsoft authorized experts provide three service programs to help mid-size and large businesses develop a cost-effective and successful internal Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help companies sift through the numerous high-quality Help Desk application programs on the market and decide which packages might be too expensive, lack key functions, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who need to augment their in-house Help Desk staff for special projects or to substitute for vacationing or incapacitated personnel.

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Online Technical Support
Onsite Technical Support Remote Office

Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop an unmatched ability for serving branch offices that need IT service with the flexibility associated with with small companies but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your enterprise maintains a branch office located anywhere in or any region covered by Progent's consultants, Progent can offer a broad range of on-premises and on-line IT support services and network design assistance.

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Consultant Services
Hybrid Exchange Online and Exchange on-premises Network Consulting

Microsoft Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and associated email components to lower hardware expense and management hassle. You can configure Office 365 Exchange Online to run all your Exchange mailboxes, or you can run a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote support to assist your small businesses to assess the potential advantages of Exchange Online, design a solution that makes sense for your business needs and IT budget, carry out an efficient migration from your existing Exchange system to one that incorporates Exchange Online, train your IT staff and end users, and deliver ongoing consulting and troubleshooting.

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Progent can assist you to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 so you realize top business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud resources.

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IT Consultants Remote Branch Office
Remote Consulting

For corporations with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and certified Cisco system consultants can provide a range of IT support services such as project management, Sarbanes Oxley compliance, office relocations, enterprise security, network design, on-site or remote emergency support, and technical support for colocation hosting environments. A Progent IT consultant can show you how to plan a multi-office information system that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major corporations plan, integrate and support major rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can help you deploy Cisco technology for connection solutions that incorporate simple, high-speed, integrated, and remote networking.

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Small Business Network Remote Support
Online Technical Support Small Company

If you have a company IT system with 10 to 50 desktop users, Progent's computer outsourcing services save your organization from over-reliance on an individual freelance service provider while giving you affordable and reliable access to enterprise-class network support. By providing IT support service when you need it, offering advanced knowledge for critical applications, offering value-added support such as 24x7 server monitoring, and billing only for services you receive, Progent offers you an affordable solution for maximizing the productivity and profitability of your small business network. Progent is the intelligent way for small organizations to create and maintain a robust and secure information network and to have fast access to the experienced support ordinarily available only to enterprises who are able to afford a large internal IT organization.

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Remote Microsoft Expert SQL Server 2008 Upgrade
Programming Firm

SQL Server 2005 offers indispensable, familiar tools to computer experts and network users, lessening the complexity of creating, deploying, administering, and using enterprise information and analytical programs in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in designing and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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Programming Firms Amazon Marketplace Web Service
Amazon Marketplace Web Service integration Contract Programming Firm

Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.

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Urgent UNIX Technology Professional
Professional Solaris

Progent's Sun Solaris family consulting experts offer small and mid-size businesses and software developers help with managing and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent offers your business access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of experience provides you with an easy one-stop source to show you how to create and manage a protected and reliable mixed-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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Help Desk Specialist
Network Support Help Desk Technical Support Services

The Help Desk Call Center service delivery structure adopted by Progent gives small and midsize organizations an efficient option to reliance on independent consultants by offering extensive technical knowledge accessible to multiple support teams, optional round-the-clock access to emergency assistance, fast escalation to top-level engineers for handling even the most intractable issues, support consistency and dependability, prompt follow-up overseen by seasoned service administrators, a selection of easy-to-use mechanisms for requesting support tasks, plus a high level of progress visibility enabled by trouble ticket updates and available through a web-based portal.

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Biggest CISA Certified Cybersecurity Audit Specialists

The Certified Information Systems Auditor (CISA) credential is an important achievement that indicates mastery in IS security auditing. Accredited by the American National Standards Institute, the CISA accreditation has candidates undergo an extensive examination given by the ISACA professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant able to assist businesses in the fields of IS audit services, information technology governance, systems and infrastructure ROI, IT support, safeguarding of data assets, and business continuity preparedness.

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Anti-Spam Technical Support
Antivirus Support Services

E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering constantly updated spam and virus blocking, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting utilities plus outgoing email filtering to let you fix your e-mail system and specify and enforce company email policy.

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Online Support Services Windows Server 2012R2 Hyper-V Virtual Switch
24/7 Windows Server 2012R2 Multitenancy Online Support

Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT support, team, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a DR/BC plan.

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SQL Server 2014 Capacity Planning IT Consultant
Best SQL Server 2014 Migration Remote Support Services

SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services including system design, configuration, management, remediation, and application development services to enable organizations of all sizes to realize fast return from their SQL Server 2014 deployment.

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Automatic Network Topology Mapping Technical Support Services
ProSight Remote Infrastructure Management Online Support

Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues.

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Online Support
24-7 Professionals Apple OS X Infrastructure

Progent's CISM-certified security consultants can show you how to protect your Mac environment through expert services including running security audits, recovery from virus and worm attacks, configuring firewalls, implementing safe off-site and mobile connectivity, deploying automated software for protection against viruses, spam, and malware, and developing a company-wide security plan appropriate for the particular goals of your business information system.

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Progentís National Support Center provides nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified support professionals offer phone help and online direct network connection to troubleshoot and resolve technical problems quickly and economically. The scope of technical expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to appropriate specialists as required.

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Great Plains Computer Consultants
24 Hour Dynamics GP Accounting Professionals

Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that integrates information and operations across your company, interfaces seamlessly with other applications, and brings together workers, customers and vendors unrestricted by time or location. Created for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can help you install and maintain a reliable, secure server and network environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP 2010.

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Professionals

Progentís Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT system from attack by outside and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through experienced design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.

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