Fast Online Support for Raleigh IT Networks
For organizations in Raleigh or anywhere in North Carolina, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they have the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This lowers immediate costs since service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that promote the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your company's environment remotely without violating network security.
Progent's powerful technical support database application includes detailed records describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent customer by any consultant. This history of problems and repairs is structured as a readily retrievable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions promptly.
Online technical services provided by Progent to companies in Raleigh and throughout the state of North Carolina include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server design,
Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. CCIEs can resolve even the most difficult challenges occurring in network planning, integration, maintenance, compliance, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their deep experience enables them to fix problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Raleigh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Raleigh Metro Area.
Progent locations in the Raleigh Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity devices by providing services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide array of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Raleigh Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the budget to build and maintain an in-house Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or enhancing Call Center application software to meet the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk resources to handle demanding situations like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network experts provides your workers in Raleigh or anywhere in the state of North Carolina instant assistance from a dependable technical support group with substantial background delivering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to solve rather than merely document network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based professional engineering support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, automated monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a mix of OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based computer support engineers can provide professional and cost-effective IT support the moment your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Raleigh office relies on a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or especially challenging integration problems.
Benefits of Progent's Network Help for Businesses in Raleigh
Progent's online support services allow your Raleigh business to realize the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most businesses in Raleigh or anywhere in North Carolina, local network service providers, whether made up of outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems might strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online service specialists offer a convenient, fast, and economical way to augment your regular resources and to pass on valuable knowledge to increase your capability to handle downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller businesses often rely on independent freelance consultants. Although freelance service people have less overhead than big service companies and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your network grows, system downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network remains up and running.
- Create a Solid Basis for Smooth Expansion
Organizations often start with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built systems require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a system architecture able to offer the solid foundation to meet vital business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations require advice and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing service records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.