Fast Online Help for Rancho Cordova California Computer Networks
Immediate Remote Technical Support for Rancho Cordova NetworksFor organizations located in Rancho Cordova California, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and proven processes which ensure the highest level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system without compromising system security.

Progent's advanced customer support reporting system maintains comprehensive documentation of all support that Progent's clients have received. Progent's team consultants have the benefit of the details of support rendered to every client by every Progent engineer. This database of trouble tickets and responses is stored as a readily accessible internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions quickly.

Online services available from Progent to customers in Rancho Cordova California include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and fast recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the security and functionality of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A broad range of devices can be used for this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology experts offers your computer users in Rancho Cordova California immediate access to a reliable technical support group with years of background offering phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's intent is to fix and not just report technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting expertise and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Rancho Cordova California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of operating systems.
How Your Rancho Cordova Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Rancho Cordova California, Progent's phone-based computer support specialists can deliver expert and economical system help whenever your business needs it. Over two decades of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Rancho Cordova office deals with a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Support for Rancho Cordova California
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer offices in Rancho Cordova California unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your organization world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, performing a broad variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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