Immediate Online Help for Rancho Cordova California IT Networks
For businesses in Rancho Cordova California, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they possess the practical experience and are equipped with the advanced technology required to solve the majority of network issues quickly. This reduces immediate expenses because solutions require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that promote the highest degree of efficiency for remote consulting and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's environment without violating network security.
Progent's powerful technical support database system keeps thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to each customer by any Progent engineer. This database of problems and repairs is organized as a quickly exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast support databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions in the least time.
Remote support provided by Progent to customers in Rancho Cordova California include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's technical skills at the master level. CCIEs know how to deal with the most challenging challenges occurring in network infrastructure design, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using sophisticated on-line support tools in order to perform efficient, safe, and affordable analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's CCIEs offer help for the complete line of Cisco's popular selection of infrastructure devices by offering consulting services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security support services offered by Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Rancho Cordova Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software products to address the special demands of your business, or adding occasional phone support staff to reinforce your existing Call Center group to deal with unusually busy situations like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of veteran information technology professionals gives your workers in Rancho Cordova California quick contact with a reliable network service group with substantial experience providing phone support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a significant contributor to company performance, and Progent's intent is to fix and not simply record technical problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Rancho Cordova California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into crashes, system monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Rancho Cordova California, Progent's phone-based network support specialists are ready to deliver professional and affordable system support whenever your company needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Rancho Cordova business works with a regular freelance support technician or maintains an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to address sudden network emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Businesses in Rancho Cordova California
Progent's online IT consulting services enable your Rancho Cordova organization to enjoy the benefits of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will acquire greater business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
With most companies in Rancho Cordova California, nearby computer support providers, whether represented by freelance consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's online support professionals provide an easy, quick, and affordable way to supplement your local help and to transfer useful information to improve your ability to handle future problems locally.
- Less Reliance on Freelance Consultants
For IT support, smaller offices often rely on individual freelance service providers. Although freelance consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your network expands, network downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.
- Build a Solid Basis for Seamless Growth
Companies typically start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly built systems require proper assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to handle critical business requirements and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.