Fast Online Technical Support for Rancho Cordova California Networks
Immediate Online Consulting for Rancho Cordova SystemsFor organizations located in Rancho Cordova California, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which permit the highest degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can interface to your environment without violating system security.

Progent's proven technical support database application includes extensive documentation for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent customer by any engineer. This archive of trouble tickets and repairs is organized as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine the most efficient resolutions quickly.

Online technical support services offered by Progent to customers in Rancho Cordova California include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT personnel and your Progent consultant so that potential issues can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your in-house support staff. Client access to the Service Desk, delivery of support, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are consistent whether issues are resolved by your internal IT support group, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your part of support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, testing and education. To find out more about ProSight Co-Managed Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced network consultants provides your customers in Rancho Cordova California quick communication with a dependable network service group with extensive background offering phone consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a major driver of business productivity, and Progent's intent is to resolve and not simply annotate network problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides online advanced engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Rancho Cordova California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your business so that your network support is proactive and automated. By uncovering potential problems before they grow into network outages, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks based on a combination of platforms.
How Your Rancho Cordova Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Rancho Cordova California, Progent's online computer support specialists can deliver professional and cost-effective IT support the moment your organization has to have it. Over two decades of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Rancho Cordova organization has a local independent consultant or maintains a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to resolve sudden network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Rancho Cordova California
Progent's online network troubleshooting services allow your Rancho Cordova business to have the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by being more available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Rancho Cordova California, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can handle typical network issues. However, IT crises can strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these instances, Progent's online support professionals provide a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to improve your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance service providers. Although freelance consultants carry less overhead than larger service organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network support, performing a broad variety of technical projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The practice of documenting and organizing support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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