For small businesses located in Rancho Cordova California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast repairs somehow end up as big bills. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that permit the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's environment remotely without breaching system security.
Progent's advanced technical support reporting application keeps detailed records of all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to every customer by every engineer. This database of issues and responses is organized as a readily retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Rancho Cordova California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in a comprehensive set of disciplines. This broad scope of IT skills allows Progent's engineers to tackle almost any crisis likely to take place in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to companies in Rancho Cordova include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology including network infrastructure, email systems, network and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates a consultant's technical knowledge at the expert level. CCIEs can deal with even the most stubborn issues associated with network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value since their deep expertise allows them to find solutions for even the most difficult problems quickly. In common instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get timely help for complex network infrastructure issues that are crippling business efficiency but are outside the comfort zone of your local IT service providers. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recover quickly following a damaging penetration. Security support services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Rancho Cordova California Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for smaller organizations who lack the resources to support an in-house Help Desk but who need quick response from an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing temporary online staff to reinforce your existing Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Rancho Cordova California fast assistance from an effective support group with extensive experience offering telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a solid driver of company efficiency, and Progent's policy is to fix rather than just record network problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative facets of Apple Mac systems by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Rancho Cordova California online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering looming issues before they expand into network outages, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple platforms.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley