For small and midsize businesses in Rancho Cordova California, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer excellent value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support reduces direct costs since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's skill at dealing with problems quickly results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest degree of effectiveness for online consulting and repair for small and midsize company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your environment without violating corporate security.
Progent's proprietary service reporting system keeps thorough records of all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every Progent client by every Progent engineer. This history of issues and responses is structured as a conveniently searchable support database that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Rancho Cordova California or to learn additional information about Progent's phone support programs, call Progent at
Online Support Services Provided by Progent
Progent's remote technical service engineers have credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's engineers to manage practically any crisis likely to crop up in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to companies in Rancho Cordova include:
Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to handle the particular demands of your business, or providing temporary phone support personnel to work with your in-house Call Center group to deal with high-demand events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Rancho Cordova California instant communication with an effective network service group with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's goal is to fix instead of just track network issues.
Progent's Mac consultants can support the creative aspect of Macintosh computing by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Rancho Cordova California remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting possible problems before they result in network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
City | Address | Phone | Link |
Modesto | 931 10th Street Modesto, CA 95354 United States |
(209) 653-5404 | Modesto Network Support Services |
Rancho Cordova | 1750 Prairie City Road Folsom, CA 95630 United States |
(571) 302-7958 | Rancho Cordova Network Support Services |
Roseville | 2999 Douglas Blvd. Roseville, CA 95661 United States |
(916) 910-1200 | Roseville Network Support Services |
Sacramento | 1100 North Market Sacramento, CA 95834 United States |
(916) 273-1400 | Sacramento Network Support Services |
Stockton | 4719 Quail Lakes Dr Stockton, CA 95207 United States |
(209) 677-1007 | Stockton Network Support Services |
Vacaville | 3336 N Texas St, Suite 248 Fairfield, CA 94533 United States |
(707) 470-1313 | Vacaville Network Support Services |