UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

For small and midsize businesses in Rancho Cordova California, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer excellent value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support reduces direct costs since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's skill at dealing with problems quickly results in your business saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which promote the highest degree of effectiveness for online consulting and repair for small and midsize company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your environment without violating corporate security.

Progent's proprietary service reporting system keeps thorough records of all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every Progent client by every Progent engineer. This history of issues and responses is structured as a conveniently searchable support database that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Rancho Cordova California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's remote technical service engineers have credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's engineers to manage practically any crisis likely to crop up in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to companies in Rancho Cordova include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and migration from older systems to current Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can resolve even the most difficult issues encountered in network design, deployment, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve even the most difficult problems rapidly. In many instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate support for severe network problems that are impacting worker productivity but are not within the comfort zone of your regular computer maintenance resources. Progent's Cisco CCIE support experts can interface to your network by means of advanced on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier remote service professionals can deliver computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

• CISM and CISSP Certified Network Security Engineers
  Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the resources to assemble and manage an in-house Call Center but who require fast communication with a reliable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

  Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to handle the particular demands of your business, or providing temporary phone support personnel to work with your in-house Call Center group to deal with high-demand events like software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Rancho Cordova California instant communication with an effective network service group with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's goal is to fix instead of just track network issues.

• Applications Support: Training, Customization, and Integration
  Progent's Applications Consulting staff can supply online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft applications including CRM, Office Project, Office Word, and Microsoft Excel. For more on Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac consultants can support the creative aspect of Macintosh computing by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or building an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent offers companies in Rancho Cordova California remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting possible problems before they result in network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of operating systems.

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.