For small businesses located in Rancho Cordova California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast repairs somehow end up as big bills. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that permit the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's environment remotely without breaching system security.
Progent's advanced technical support reporting application keeps detailed records of all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to every customer by every engineer. This database of issues and responses is organized as a readily retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Rancho Cordova California or to learn additional information about Progent's phone support options, call Progent at
Remote Technical Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in a comprehensive set of disciplines. This broad scope of IT skills allows Progent's engineers to tackle almost any crisis likely to take place in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to companies in Rancho Cordova include:
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Progent in addition can deliver a wide range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
Progent’s Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing temporary online staff to reinforce your existing Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Rancho Cordova California fast assistance from an effective support group with extensive experience offering telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a solid driver of company efficiency, and Progent's policy is to fix rather than just record network problems.
Progent's Apple Mac experts can promote the imaginative facets of Apple Mac systems by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Rancho Cordova California online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering looming issues before they expand into network outages, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple platforms.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
City | Address | Phone | Link |
Modesto | 931 10th Street Modesto, CA 95354 United States |
(209) 653-5404 | Modesto Network Support Services |
Rancho Cordova | 1750 Prairie City Road Folsom, CA 95630 United States |
(571) 302-7958 | Rancho Cordova Network Support Services |
Roseville | 2999 Douglas Blvd. Roseville, CA 95661 United States |
(916) 910-1200 | Roseville Network Support Services |
Sacramento | 1100 North Market Sacramento, CA 95834 United States |
(916) 273-1400 | Sacramento Network Support Services |
Stockton | 4719 Quail Lakes Dr Stockton, CA 95207 United States |
(209) 677-1007 | Stockton Network Support Services |
Vacaville | 3336 N Texas St, Suite 248 Fairfield, CA 94533 United States |
(707) 470-1313 | Vacaville Network Support Services |