Immediate Remote Troubleshooting for Rancho Cordova California Networks
Fast Phone Support for Rancho Cordova NetworksFor organizations located in Rancho Cordova California, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which permit the highest degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.

Progent's advanced customer support database application maintains extensive documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance provided to every Progent customer by every Progent engineer. This archive of issues and solutions is organized as a conveniently accessible support database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.

Online services offered by Progent to companies in Rancho Cordova California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Rancho Cordova California quick assistance from a dependable network service resource with years of experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix rather than simply report IT issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Rancho Cordova California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your network support is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a mix of OS platforms.
How Your Rancho Cordova Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Rancho Cordova California, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the moment your organization needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Rancho Cordova company has a local independent support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to address sudden network emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Services for Rancho Cordova California
Progent's online help, Internet-based repair, system security consulting, and network management services give offices in Rancho Cordova California the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Progent provides live remote instruction for an array of desktop apps and environments including Microsoft Office Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the advantages of traditional physical classroom seminars, including instant communication between students and teachers, but eliminates the costs of travel and the challenge of attempting to synchronize the schedules of many students. Offered to individuals or classes of all sizes, Progent's live online training permits the instructor to run the seminar from an online facility and the students can be spread across a campus or across the the U.S. Live online learning deploys powerful teaching mechanisms such as virtual white boards, real-time questions, and collaborative desktops. Classes can be short and targeted to specialized subjects or longer in duration and broader in scope.

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    Progentís high availability interoffice connectivity and 24x7 system connection engineers can help small companies achieve fault tolerant Interoffice connectivity via redundant networks with transparent failover. Progentís CCIE engineers can design and implement ultra-reliable Inter-office connections based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers affordable 24x7 interoffice connectivity.

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    Nagios and MRTG are powerful, free monitoring tools that run under Linux and can be deployed to analyze UNIX networks, MS Windows systems, or multi-platform systems where Linux and Microsoft Windows run side by side. The Nagios monitor lets system support engineers to track system services including POP3, HTTP, SSH, and NNTP. MRTG permits you to track the bandwidth through SNMP network devices such as processors, routers, and switches. Progent's system integration engineers can help you utilize both these utilities to tune and troubleshoot your network.

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    Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create custom mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can show you how to design reports that let you track your business more effectively, transforming uncooked data into valuable insights into your business.

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    Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and maintaining messaging systems for businesses in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment features compliance, high availability, easy access for off-site and mobile users, efficient administrative utilities, and productive integration with telephony. Progent provides consulting and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010 Server, Exchange 2007 Server, Exchange 2003 Server, and Exchange 2K Server. Progent can also assist small or mid-size businesses to migrate to Microsoft Exchange 2016 Server or MS Exchange 2013.

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    Progent's ProSight family of managed services are intended to provide organizations who maintain minimal internal IT administration and support teams with affordable access to enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed IT services include flat-rate IT maintenance expenses, smart automation of common administrative processes, ongoing adoption of new technology, graceful migration from legacy systems to current solutions, improved fit between information technology with strategic objectives, access to seasoned network experts, and allowing management to concentrate on business instead of fast-evolving information technology.

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    Progent's Microsoft Office and Office 365 consultants can assist companies to integrate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers quick ROI and promotes better business outcomes. Progent can help you to interface Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues with different releases of Microsoft Office desktop and offers customized online training to individual users or teams.

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