Immediate Remote Help for Rancho Cordova California IT Networks
For organizations in Rancho Cordova California, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve the majority of network issues quickly. This lowers immediate costs because solutions require minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick solutions somehow turn into large tabs. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your company's environment without breaching network security.
Progent's powerful technical support reporting application stores extensive records for the support that Progent's customers have received. Progent's authorized engineers have access to the details of services provided to each client by any engineer. This database of trouble tickets and solutions is structured as a quickly retrievable support knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service experts are able to come up with the most efficient solutions quickly.
Online services provided by Progent to clients in Rancho Cordova California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates a person's networking skills at the master level. CCIEs know how to deal with even the most challenging challenges encountered in network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep experience enables them to resolve problems quickly. In many instances, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network via state-of-the-art remote support technology in order to perform fast, safe, and affordable analysis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a serious breach. Security consulting services available from Progent include: comprehensive information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; building safe architectures for remote and mobile access; protecting your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Rancho Cordova Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of veteran information technology experts offers your computer users in Rancho Cordova California instant contact with an efficient support resource with substantial background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business performance, and Progent's target is to fix and not just track IT problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Rancho Cordova California remote IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, system monitoring can minimize stressful and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by multiple OS platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Rancho Cordova California, Progent's online computer support engineers are ready to provide expert and economical IT help whenever your business needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Rancho Cordova company has a local freelance consultant or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the experience to address unexpected system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Rancho Cordova California
Progent's online technical help services enable your Rancho Cordova business to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming more available, productive, and secure. Benefits to your company include:
- Seamless remote extension of your local support resources
For most businesses in Rancho Cordova California, local network support resources, whether made up of freelance consultants or a full-time IT staff, can solve typical technical problems. On the other hand, serious problems may occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service experts give you a convenient, fast, and affordable solution to supplement your regular help and to pass on useful information to improve your capability to handle future issues in-house.
- Less Dependence on Individual Consultants
For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants have less overhead than big consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your network grows, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network stays available.
- Create a Solid Basis for Smooth Expansion
Companies typically begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the success of the organization. These badly built systems need careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture that can provide the solid foundation to meet vital business demands and ease future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller companies need guidance and technical education to navigate through an ever more complex array of technology options capable of promoting business success and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.