Immediate Remote Troubleshooting for Rancho Cordova California Networks
For organizations located in Rancho Cordova California, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which permit the highest degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.
Progent's advanced customer support database application maintains extensive documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance provided to every Progent customer by every Progent engineer. This archive of issues and solutions is organized as a conveniently accessible support database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.
Online services offered by Progent to companies in Rancho Cordova California include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist your company to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates an individual's network technology skills at the expert level. CCIEs can deal with even the most complex challenges surrounding network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to fix problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated remote troubleshooting tools in order to provide fast, safe, and economical analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's CCIEs offer help for the entire range of Cisco's top-selling selection of networking devices by providing consulting services such as:
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up rapidly after a serious penetration. Security support services available from Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile access; securing your email system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering services include:
How Your Rancho Cordova Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Rancho Cordova California quick assistance from a dependable network service resource with years of experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix rather than simply report IT issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Rancho Cordova California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your network support is proactive and automated. By detecting potential issues before they cause network outages, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a mix of OS platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Rancho Cordova California, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the moment your organization needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Rancho Cordova company has a local independent support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to address sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Services for Rancho Cordova California
Progent's online help, Internet-based repair, system security consulting, and network management services give offices in Rancho Cordova California the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Rancho Cordova California and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone help and requires no periodic retainer for services provided during regular working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized specialists with skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Software Programming
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that match the special requirements of your company.
- State of the Art Online Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite service call. Effective remote connectivity software and expert engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.