Quick, Affordable Remote Computer Help for Rancho Cucamonga, California Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class IT support services to clients with small-company budgets. Progent has built a powerful service solution that includes a low-overhead, seamless virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a wide range of technical disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and guarantees follow-through, a global group of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a company culture committed to resolving network problems in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer access to certified consultants to assist your company to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Business Networks in Rancho Cucamonga, California
Progent's nationwide team of industry certified engineers provides support for virtually all aspects of information technology found in companies of any size. Areas supported by Progent in and around Rancho Cucamonga include:
Support Delivery Alternatives Available for Rancho Cucamonga, California Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing IT support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough service documentation, consistent follow-up, and strict expense control for a range of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve the majority of network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.
- Onsite Support
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: hands-on service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for on-site service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, virtual server strategies, plus integration, customization and support for small business programs such as accounting, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site moves and major system migrations, longer term projects like management analytics software development and customization, database software development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and performance than is possible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition simple for clients to transfer to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the multi- platform and loosely standardized environments common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote support services to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Rancho Cucamonga, California Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate IT support enable small and midsize companies to sidestep the pitfalls related to excessive reliance on small support organizations or individual consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Over Dependence on Individual Consultants
For IT services, smaller companies often depend excessively on freelance engineers. Although freelance support providers carry lower overhead than larger support organizations and can afford to bill nominally smaller rates, freelancers are sometimes too overworked to respond rapidly to urgent problems. If an independent engineer is busy with different customer, ill, on vacation, or in class, the absence of replacement staff may force your business to go without assistance during an emergency. As your company expands, system unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate fast due to lower output. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a big consulting group to rely on for assistance forces them to learn with the meter running while your business winds up footing the costs for their ongoing training.
- Have Access to Experts in Advanced IT Solutions
Many small service firms or independent engineers who concentrate on small business network consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated IT infrastructures that have a variety of operating systems, numerous locations, VoIP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company networks are characteristically complicated, integration problems demand thorough understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and protection calls for industry-tested processes.
- Build a Solid Foundation for Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a solid basis, a sequence of improvised fixes often get piled on top of a tenuous foundation. As a company grows, reliability and expandability issues can obstruct the productivity of the business. Such networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to an IT infrastructure that can act as the solid foundation to handle current business requirements and ease future expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require guidance and education to work through an ever more complicated array of technology options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This allows Progent to align technical support services with the real needs of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a client.
Get in Touch with Progent
If your Rancho Cucamonga, California company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).