Low-cost Network Tech Support from Microsoft certified Professionals for Companies in Rancho Cucamonga, CA
By offering professional support when you need it, providing in-depth expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It system and reduce service costs. Progent appreciates that network protection, reliability, and efficiency are as important to small businesses as to large enterprises but that smaller organizations don't have the leverage to invest aggressively in computer networks and internal support groups. Progent's basic value proposition is that no network consulting organization can match Progent's ability to provide the network support your company needs whenever you require it and at a cost you can justify.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network support team. This can reduce expenses and minimize technical risks for big projects like application development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to plan and implement your cloud strategy.
Main Technologies Supported by Progent for Business Networks in Rancho Cucamonga, California
Progent's group of certified experts provides support for virtually all aspects of information systems used by businesses of all sizes. Areas served by Progent in Rancho Cucamonga include:
Service Delivery Alternatives Available for Rancho Cucamonga, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough activity records, dependable follow-through, and strict expense control for an array of IT support delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist customers to analyze and repair network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to address emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network support expertise.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to give small companies the ideal combination: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtualization strategies, plus configuration, programming and training for small business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended initiatives such as business reporting application development and customization, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange and MS SQL to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert online consulting support to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for network data protection and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to organizations wishing to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network service, performing a wide range of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a consultant with field-tested methods for resolving real-world IT problems rapidly.
Read more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for fast fixes. An additional advantage of granular invoicing is that clients will be less tempted to permit simple issues to stay unaddressed until they grow into major problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to each customer. The discipline of detailing and organizing service records allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
If your Rancho Cucamonga, California company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).