Rancho Cucamonga, CA Remote Support from Certified Computer Network Service Consultants
Progent's computer network tech support services can deliver your Rancho Cucamonga, CA company cost-effective and dependable support from enterprise-class IT engineers. By delivering network consulting service when you require it, offering specialized knowledge for mission-critical technologies, offering value-added support such as automated network monitoring, and charging only for support you use, Progent gives your Rancho Cucamonga, California company an economical option for maximizing the profitability of small business networks. Whether you maintain an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations and local governments to build and maintain a reliable and secure information network and to benefit from fast access to the experienced help usually available only to corporations who are able to support a large internal information technology organization.
For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal network support group. This can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to certified consultants to help your business to design and execute a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Companies in Rancho Cucamonga, California
Progent's national team of industry certified experts provides help for all aspects of information technology found in companies of any size. Areas served by Progent in and around Rancho Cucamonga include:
Service Delivery Alternatives for Rancho Cucamonga, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service documentation, reliable follow-up, and tight expense monitoring for an array of network support delivery modes that include online repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to handle most network problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network support expertise.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable support from a professional Helpdesk with effective telephone assistance, remote repair capability, and sufficient technical depth for full escalation. Because small and midsize businesses usually have limited IT funds and can provide little executive attention for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always productive. Read more details concerning Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network consulting, server virtualization solutions, plus integration, programming and training for business programs such as accounting, operations, reporting, sales automation, and office productivity software. Progent can help with short-term projects including site moves and major software upgrades, extended initiatives like management reporting application programming and customization, relational database application development and administration support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and performance is constantly tracked, and systems are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition simple for clients to migrate to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's possession so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Rancho Cucamonga, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise IT consulting enable small businesses to avoid the pitfalls associated with over dependence on small service firms or freelance engineers.
Working with Progent enables your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, small businesses sometimes depend excessively on independent engineers. Although individual support engineers carry lower expenses than more substantial IT service organizations and can typically charge nominally lower fees, individuals are often too busy to respond rapidly to urgent problems. If a freelance consultant is occupied with another client, sick, on travelling, or in training, the lack of replacement staff may force your business to go without help during a crisis. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The money you believed you were saving on a freelancer can disappear quickly because of lost output. In addition, when independent engineers confront new technologies, the unavailability of a large engineering team to fall back on for help forces them to learn on the job while your organization ends up footing the costs for their continuing education.
- Have Access to Experts in Sophisticated IT Solutions
The majority of smaller support organizations or freelance consultants focused on small company network consulting are capable of delivering routine solutions but don't have the background to work cost-effectively with complex IT infrastructures that have a variety of operating systems, many offices, VoIP systems, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because enterprise networks are characteristically complex, support issues demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, availability, and security requires enterprise-tested processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a solid architecture, a series of improvised fixes commonly get tossed on top of a weak foundation. As a business grows, stability and scalability issues can obstruct the success of the business. These networks require proper evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that can act as the solid foundation to handle current business needs and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller companies require direction and education to work through an ever more complex array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers services exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the true needs of a customer.
How to Contact Progent
If your Rancho Cucamonga, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).