Professional Online Support for Rancho Cucamonga, California Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by major IT service firms. Some small companies permit themselves to become excessively reliant on freelance engineers or small support firms who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to technical crises. Still other small businesses turn to mass-market support providers that employ technicians taught to offer by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to handle the variety of configurations and absence of standards that characterizes small business information systems.
Progent's time-tested approach to providing low-cost and successful technical support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online support to businesses in every state in the country (See Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT support group. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide the services of accredited experts to assist your business to design and implement a sensible cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Rancho Cucamonga, California
Progent offers the services of certified experts for all facets of information technology found in small companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Rancho Cucamonga, California Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity documentation, dependable follow-up, and tight cost control for a range of IT support delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the expense or delay of in-person service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent offers onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, non-stop it system engineering, virtual server strategies, plus integration, programming and support for business applications such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as site moves and major software upgrades, longer term projects like management information software programming and support, relational database software programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the cost of building and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Rancho Cucamonga, California Small Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network consulting allow small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed service firms or individual consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT services, small companies often rely excessively on individual engineers. Though individual support providers have lower expenses than larger support firms and can typically bill apparently lower fees, freelancers are occasionally spread too thin to respond rapidly to critical network problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for help in case of an emergency. As your company grows, system unavailability or difficulties with critical applications become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent engineers confront new problems, the unavailability of a big engineering team to rely on for advice requires them to train with the meter running while your organization ends up with the costs for their continuing education.
- Have Access to Expertise in Advanced Information Technology Solutions
Many smaller support firms or freelance engineers who concentrate on small business network consulting are capable of providing connect-the-dots solutions but lack the experience to work cost-effectively with complicated IT infrastructures with a variety of platforms, multiple locations, VoIP systems, mobile workforces, interconnected financial and operational applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because enterprise networks are by nature complex, support issues demand in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and security requires industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small companies typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc fixes commonly get piled on top of a weak foundation. As a company evolves, stability and expandability issues can undermine the productivity of the organization. These networks need thorough assessment, smart business analysis, and broad-based experience to migrate to a network infrastructure that will provide the solid foundation to handle current business needs and ease downstream expansion.
- Work with Solution Providers, Not Product Vendors
Smaller companies need direction and insight to work through an ever more complex maze of IT alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine needs of customers. Mixing network support and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a small business.
If your Rancho Cucamonga, California business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).