Fast, Affordable Online Computer Network Help for Rancho Cucamonga, California Small Companies
For over two decades, Progent has specialized in delivering world-quality IT support to customers who have small-business budgets. Progent has developed a powerful support solution that includes a streamlined, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of consultants accredited in a wide array of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a worldwide team of remote service professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical issues in the shortest time and at the lowest cost to clients.
For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your internal network support staff. Co-sourcing can cut costs and help meet schedules for major projects like application development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to design and implement a sensible cloud computing strategy.
Main Technologies Supported by Progent for Business Networks in Rancho Cucamonga, California
Progent provides the services of certified experts for all facets of information technology found in small and midsize companies. Technologies serviced by Progent include:
Support Delivery Alternatives for Rancho Cucamonga, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service records, consistent follow-through, and strict cost monitoring across an array of network service delivery options that include online troubleshooting, in-person help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability network consulting, server virtualization strategies, plus integration, customization and training for business programs such as accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with one-time projects including office moves and massive system upgrades, extended projects such as business reporting application development and support, database software development and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can assist with complex security projects such as SIEM solutions to help companies comply with business standards and government regulations for network data protection and incident reporting.
The breadth and depth of Progent's engineering team offer a unique array of advantages to organizations wishing to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a broad range of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven approaches for solving real-world network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. An additional advantage of granular pricing is that your company will be less tempted to permit less critical problems to stay unaddressed until they become major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each staff member to every client. The practice of detailing and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Rancho Cucamonga, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).