Fast, Affordable Remote Computer Network Technical Support for Rancho Cucamonga, California Small Businesses
For over twenty years, Progent has focused on delivering world-class IT support services to clients who have small-company IT budgets. Progent has built a powerful support solution that features a low-overhead, seamless virtual office network, custom online repair technology, a substantial team of engineers certified in a broad array of IT disciplines, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-up, a global team of on-line support professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture focused on resolving network problems in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your internal network service group. Co-sourcing can cut costs and help meet schedules for big projects like application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your business to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Business Networks in Rancho Cucamonga, California
Progent offers the services of accredited experts for all facets of information technology found in small companies. Technologies serviced by Progent include:
Support Delivery Options Available for Rancho Cucamonga, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure common to big IT support groups. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about why to register for Progent's in-person computer support.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from a professional Contact Center with efficient telephone support, online troubleshooting capability, and sufficient technical depth for full escalation. Since small and midsize companies usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business information systems are always up and running. Read more about Progent's Contact Center services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for small business software including financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including site moves and major system migrations, extended initiatives such as management analytics application programming and customization, database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Rancho Cucamonga, California Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting enable small companies to avoid the pitfalls related to excessive dependence on small service organizations or individual consultants.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, small businesses often depend excessively on independent engineers. Although individual service engineers carry lower overhead than larger support organizations and can typically bill nominally smaller rates, freelancers are often unable to respond rapidly to urgent problems. If an independent engineer is occupied with different customer, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance in case of a crisis. As your company grows, system downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can evaporate fast because of lost output. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting team to fall back on for assistance forces them to learn on the job while your organization winds up with the bill for their ongoing training.
- Gain Access to Expertise in Complex Network Issues
Many small service firms or independent consultants who concentrate on small company network support may excel at delivering routine solutions but lack the experience to deal efficiently with complex network infrastructures with mixed platforms, many sites, Voice over IP implementations, mobile clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because big-company networks are inherently complex, integration issues require in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and security requires enterprise-tested processes.
- Create a Firm Basis for Growth
Small companies typically begin with a network implemented on a tight budget. Without a proper basis, a sequence of band-aid repairs often get piled on top of a marginal foundation. As a business evolves, reliability and expandability problems can hinder the productivity of the organization. Such networks require proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT environment that can provide the reliable foundation to meet critical business needs and ease downstream growth.
- Work with Solution Providers, Not Product Vendors
Small businesses need guidance and insight to work through an ever more complex array of IT alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to match technical services with the genuine interests of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a small business.
Get in Touch with Progent
If your Rancho Cucamonga, California company needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).