Expert Remote Support for Rancho Cucamonga, California Networks from Certified Engineers
Small companies have traditionally been overlooked by large network service firms. Some small businesses allow themselves to grow overly dependent on freelance consultants or small support organizations who lack the bandwidth or comprehensive knowledge to respond promptly or effectively to network crises. Other small businesses turn to mass-market support firms that employ personnel able to provide standardized solutions to ordinary issues but who are missing the background and versatility to handle the diversity of environments and absence of standards typical of small business information systems.
Progent's time-tested approach to providing affordable and successful network support to small companies has made Progent one of the most respected Microsoft-certified network consulting firms in the industry. Progent has provided online help to small businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Rancho Cucamonga, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco Certified CCIE network consultants and Apple certified consultants, Progent provides emergency assistance and affordable online consulting to Rancho Cucamonga, CA businesses for a broad array of computer technologies including:
Service Delivery Options for Rancho Cucamonga, California Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-up, and strict cost control across a range of IT service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online computer support services.
- Onsite Support
Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, non-stop it system design, virtualization solutions, plus configuration, programming and support for business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and massive system upgrades, longer term projects like management analytics software development and customization, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like disaster recovery and malware cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible with the class of internal data center that is practical for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the top level of availability and scalability but that is in addition simple for customers to transfer to a different service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert online consulting to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for network data security and incident reporting.
The breadth and size of Progent's engineering staff bring a unique array of benefits to companies trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for fast repairs. An additional advantage of by-the-minute invoicing is that your company won't be inclined to allow less critical problems to stay unaddressed until they become major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by each staff member to each client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your Rancho Cucamonga, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).