Affordable Network Support from Microsoft and Cisco certified Professionals for Businesses in Rancho Cucamonga, CA
By offering professional support when you require it, making available in-depth expertise for critical applications, providing high-value services such as virtual data center hosting, invoicing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your information system and reduce service costs. Progent understands that network security, dependability, and efficiency are just as critical to small companies as to large enterprises but that smaller organizations lack the leverage to invest aggressively in information technology and in-house service staffs. Progent's fundamental value proposition is that no network support organization can match Progent's capability to deliver the IT support your company needs when you need it and at a cost you can afford.
For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.
Main Technologies Supported by Progent for Office Networks in Rancho Cucamonga, California
Progent's group of world-class support professionals offers support for virtually all aspects of information systems used by businesses of any size. Practice areas served by Progent in and around Rancho Cucamonga include:
Service Delivery Alternatives Available for Rancho Cucamonga, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes fast response, thorough activity documentation, consistent follow-up, and strict expense monitoring for a range of IT support delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: in-person support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Contact Center Services are designed for small and midsize companies who require prompt and dependable access to an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer networks are always productive. Learn more concerning Progent's Helpdesk services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus integration, programming and support for small business applications including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as office relocations and major system upgrades, longer term initiatives like business analytics software development and customization, relational database application programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical business applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs remain current, security and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to another support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and non- standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for network data protection and reporting.
The breadth and size of Progent's consulting staff bring a powerful set of benefits to clients wishing to increase the business value of their information network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of network support, performing a wide range of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for solving real-world IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big bills for fast repairs. An additional benefit of by-the-minute invoicing is that your company are less tempted to permit minor issues to stay unaddressed until they grow into major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports given by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Rancho Cucamonga, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).