Computer Help for Small Organizations

Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support staff are likely to take longer to recognize a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware can manage within a victim's network, the more time it will require to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first steps in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineers can help you to identify and quarantine infected servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers require an extra payment for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major issue depending on the nature of the downloaded data.

The recovery work subsequent to ransomware attack involves a number of crucial phases, most of which can proceed concurrently if the recovery team has a sufficient number of people with the required skill sets.

• Quarantine: This urgent first response requires arresting the lateral spread of the attack within your IT system. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes include isolating infected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
• Operational continuity: This involves bringing back the network to a minimal useful level of capability with the least delay. This process is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and safe endpoint access. Progent's recovery team uses advanced workgroup tools to coordinate the complicated recovery effort. Progent understands the importance of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to get essential services back online as quickly as possible.
• Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
• Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By delivering real-time malware filtering, identification, containment, repair and analysis in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
• Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; debugging failed files; creating a pristine environment; remapping and connecting drives to reflect exactly their pre-attack condition; and recovering physical and virtual devices and services.
• Forensics: This process is aimed at learning the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack progressed within the network assists you to evaluate the impact and highlights gaps in policies or work habits that should be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent maintains a large roster of IT and security professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without disrupting forensics.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
To see a PDF datasheet describing Progent's ransomware endpoint detection and response services, click:
Progent's Progent's Ransomware Endpoint Detection and Response Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware System Recovery Consulting Services
For ransomware system recovery consulting services, call Progent at 800-462-8800 or go to Contact Progent.