Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may be slower to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware can make within a victim's network, the longer it takes to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses to locate and quarantine infected devices and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to exfiltrate files and TAs require an extra settlement in exchange for not posting this data or selling it. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The restoration work subsequent to ransomware penetration involves a number of distinct phases, most of which can be performed concurrently if the response team has enough members with the necessary skill sets.

  • Containment: This urgent first response requires blocking the sideways spread of ransomware across your network. The longer a ransomware assault is permitted to go unchecked, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes include cutting off affected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic useful level of capability with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complex restoration effort. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put essential services back online as quickly as feasible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Deploying modern antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same AV technology deployed by some of the world's biggest corporations including Netflix, Visa, and Salesforce. By delivering in-line malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting drives to match precisely their pre-attack condition; and recovering machines and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network helps you to evaluate the impact and uncovers vulnerabilities in policies or work habits that need to be rectified to prevent later break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is commonly given a top priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is critical that other key recovery processes such as business resumption are executed concurrently. Progent has a large team of IT and security professionals with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with top insurance carriers including Chubb to help organizations clean up after ransomware attacks.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response (EDR) Services
To see a PDF datasheet describing Progent's ransomware endpoint detection and response services, click:
Progent's Progent's Ransomware Endpoint Detection and Response (EDR) Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware System Recovery Services
For ransomware recovery consulting services, call Progent at 800-462-8800 or visit Contact Progent.



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