For over two decades, Progent's consultants have delivered budget-friendly IT design, integration, troubleshooting, cybersecurity, and development for information networks of all sizes.
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, executing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems efficiently.
Progent offers high availability load balancing support covering network load balancing, load balanced applications, network backbone routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices.
Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched ability for serving branch offices that need IT help with the flexibility common to with small firms but which includes professional communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a branch office located anywhere in California or any area covered by Progent's engineers, Progent can offer a wide range of in-person and on-line network consulting services and system architecture expertise.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and at low cost.
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.
Progent's IT outsourcing services offer affordable network consulting for small businesses. Whether it includes designing system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or developing a web-based business application, outsourcing your network engineering services can reduce expenses and eliminate risks, allowing network service budgets to increase in a more moderate and controlled fashion than is feasible by assembling a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a secure and highly available system foundation for your critical applications powered by Windows.
Progent can assist you to design, install and administer a backup solution built around MSP360 Backup software to protect your IT assets residing on any leading public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from user miscues, software errors, malicious insiders, and external attacks like ransomware.
Progent offers nationwide remote technical support and consulting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft technology. Remote IT help provides optimum return for your information technology dollar by extending client productivity and shortening the hours charged for computer repair services. Advanced online support technology and skilled technicians and engineers combine to enable Progent to handle most IT issues without wasting time and expense by going to your location. In most of situations your network problems can be remediated by telephone or via a combination of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISA premier security professionals to assist you with the most difficult network issues.
Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own service brand as a transparent extension of your network services team.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity solutions, resolving compatibility problems, and building training systems for the latest products and technologies. For Progent clients without sufficient internal resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital network projects on schedule.
Progent's certified cybersecurity consultants can run NodeZero-powered PEN tests to verify your security defense tools and policies are correctly set up and effective.
Progent can assist you to plan and implement a smooth transition from a UNIX-based information system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize business disruption by developing an effective migration plan that preserves your current investments in UNIX software and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of existing infrastructure, migration planning and testing, MS Exchange migration services, information and application software transition, and processor and storage transition and consolidation.
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center gives small and midsize organizations an efficient alternative to dependence on independent consultants by offering extensive expertise accessible to multiple engineering groups, optional 24x7 availability of emergency help, fast escalation to world-class experts for solving the most difficult problems, service consistency and dependability, quick follow through overseen by veteran service managers, a selection of easy-to-use techniques for requesting support jobs, plus excellent progress transparency made possible by ticket updates and accessible via a web portal.
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom.
Progent's Standard Help Desk Services offer a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
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ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical devices.
Progent can assist you in any and all phases of your upgrade to Exchange 2016 such as designing HA system topology for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft supports transparent hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific mailboxes hosted at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to plan and deploy a DR system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using low-cost equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.
Progent's ProSight portfolio of managed services are designed to offer businesses who have small in-house IT administration and support staffs with affordable access to enterprise-class management platforms and technical expertise. Benefits of the ProSight line of managed IT services include flat-rate network maintenance costs, automation of routine administrative processes, ongoing absorption of the latest information technology, smooth migration from legacy systems to modern solutions, improved alignment of information technology with strategic objectives, access to veteran IT experts, and freeing up management to focus on business issues rather than ever-changing network technology.
Progent's Cisco-certified CCIE networking experts can help organization to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and migrate efficiently from legacy appliances to current models.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of the time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it.
Progent's CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and slates to power-user desktops. An abundance of new and improved capabilities, such as its touchscreen interface and signature live tiles user interface, provide a wide selection of advantages for companies who know how to exploit them. Progent's Microsoft-certified consultants can help get your business up to speed with Windows 8.1 and make sure you derive maximum business value from the operating system's many new and enhanced technologies.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, VoIP phones, and cameras. Progent offers the expertise of seasoned Wi-Fi professionals who can assist you to determine the benefits of Ubiquiti's UniFi products for your business and assist you to plan, deploy, administer, and troubleshoot your UniFi solution.
If your company network combines Sun Solaris platforms with MS Windows, Progent can show you how to integrate your computers into a unified environment that allows all your operating systems to run side by side for easy management, seamless dataflow, high availability, superior performance, and strong security. Progent's Sun Solaris and Windows coexistence support services include IT architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk services.
If you are producing UNIX or Linux software in an environment that includes Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to focus on your field of high-value know-how without the constant distraction of maintaining your company information system. Through the use of smart server monitoring and by providing online and on-site assistance as your company needs it, Progent offers an economical solution for supporting an information network that features high availability, security, and efficiency. Progent's Linux developer assistance offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, 24x7 monitoring services, and Helpdesk services.
Progent's Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy creation of enterprise-class business programs that offer your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent is among the most expert information technology support companies for creating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive the full advantages of Microsoft Exchange 2000 for common situations including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
Our Experts Group provides support in key fields such as Macintosh networking and applications; Support for Linux-powered, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and vertical application help; CIO, business analyst, and project management outsourcing; Special applications development and deployment; Web, electronic business, EDI, and client portal design and deployment; DBM management and performance consulting; Management information consulting; and Telecommunications systems consulting.
Progent offers the support of a certified VMware VCDX expert to help you plan, configure, manage and repair VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility.
Progent's Meraki wireless access point experts provide online and on-premises support to assist businesses of all sizes to design, install, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless ecosystem that provides identical connectivity, performance, security, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets.
Progent's Technical Response Center (TRC) offers low-cost nationwide after-hours remote assistance for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts offer extended hours telephone support and online direct network connection to isolate and repair network problems quickly and economically.
Remote continuous monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can get a degree of network stability that was once limited to enterprises. Progent offers a variety RMM solutions delivered as low-cost service packages designed to assist you to identify and resolve a most IT network problems before they get big enough to disrupt your business.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience developing Microsoft-based security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company design and deploy an installation of Microsoft ISA Server 2004 that supports your IT security needs without restricting your productivity.
Progent provides technical support for mid-size companies who have 100 to 250 system clients. The mid-size company or office has traditionally been an underserved part of the market for IT consulting expertise. The overhead and support delivery practices of large outside service firms make them excessively expensive for the ordinary small company or small medium business (SMB), which usually has a modest information technology budget with which to support an information system whose advanced technology and capability are frequently similar to the information systems of much bigger companies. Progent's support delivery model, which takes full advantage of online support, virtual office infrastructure and proactive server monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the mid-size organization with big-company support from professional, world-class experts knowledgeable in a wide array of small business technologies. If your medium size organization or small business is searching for levels of IT help appropriate by a mid-size organization without paying enterprise prices, contact Progent.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, VoIP phones, and cameras. Progent can provide the skills of seasoned wireless professionals who can help you to assess the value of Ubiquiti's UniFi technology for your business and help you to plan, install, manage, and troubleshoot your UniFi ecosystem.
Progent's Technical Response Center offers low-cost national after-hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 telephone help and remote direct network access to troubleshoot and resolve technical problems quickly and affordably.
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can rapidly recover the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.
Les Kent has a 35-year history of successful network integration, executive management, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions during his time as as a network architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and major enterprises.
A centerpiece of Progent's NOC is its effective integration of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerts and streamlined incident response.
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools from SentinelOne to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility.
Progent is convinced that a well architected and implemented information system can be a crucial factor for enabling a company's success, and we follow this philosophy in our own system infrastructure. We have created a zero-downtime virtual office network that enables our staff consultants and certified contractors to deliver rapid and effective support, collaborate easily on challenging jobs, and experience professional and personal maturity from acting as part of an exciting business ethos of personal drive and independence.
Progent's private cloud hosting enables small and midsize organizations to run mission-critical applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restoration. You can use Progent's private cloud hosting service to avoid large capital costs for the purchase, upkeep, and management of network hardware and facilities while achieving world-class levels of network reliability and security.
Progent's Power BI consultants can help you to design, install, manage, update or debug your Power BI business analytics solution. Progent can also help you to prep your source data for Power BI visualizations. Progent can help you implement and administer an onsite, cloud based, or hybrid network model for Power BI.
The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting firm with practical expertise and broad familiarity with designing and building cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progent's IT services can help you with planning, installing, administering, and supporting Windows Server solutions that maximize the business value of your computer network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't release the keys to the kingdom.
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information.
Even if your company has a small network support staff and a modest technology budget, your information network can still have the same high availability and performance that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier IT professionals, the latest system management products for 24x7 monitoring and threshold alarms, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and servers operating.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services such as planning, deployment, management, remediation, and application development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.