Progent provides national online help and troubleshooting services for businesses that run Apple Mac networks or whose information systems feature a mix of macOS and Mac OS X with Microsoft products. Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop assistance, migration to the latest edition of Mac OS X from earlier editions of Apple macOS and OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online network consulting offers optimum leverage for your IT dollar by protecting user efficiency and shortening the time billed for computer repair services. Sophisticated online access tools and skilled technicians and consultants combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your site. In most of situations your network problems can be dealt with by telephone or via a mix of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most difficult network issues.
Altaro VM Backup provides small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore options for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for handling larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
Progent's certified Office and Microsoft 365 experts can assist companies to integrate Microsoft Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless productivity solution that provides fast return on investment and promotes better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 apps with one another and with other core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent's consultants can also assist you to fix compatibility problems between different versions of Office and offers live online instruction to individuals and teams.
Progent's Support Program for IT Service Providers lets you use Progent's information technology experts while retaining your own brand as a transparent extension of your network consulting staff.
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with multiple locations, remote users, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your productivity.
Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of all sizes to deploy, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based devices engineered as value-priced wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer online or onsite configuration and troubleshooting support to help you to plan, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi access point environments of any size or topology.
Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and email help, network protection services, and custom education. Progent can assist clients to upgrade to macOS from OS X or earlier editions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and Apple iPad synchronization, or moving to iCloud. For business networks based solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is available, safe, efficient and aligned with your organization's business goals.
Cisco's security and offsite connection products for small companies provide a full range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who are able to help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that align best with your company goals.
Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and onsite evaluation and migration support for Windows 10 provided by Progent include ROI estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and post-migration Call Center support services.
Progent's data protection experts can assist your company to design, implement and debug a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, works with all popular public clouds, and permits you to create a data protection ecosystem with a minimum RTO and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss caused by user mistakes, computer errors, ill-intentioned insiders, and external attacks such as ransomware. To find out more, go to ProSight Data Protection Services 360 Backup solutions.
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist organizations of all sizes to design, implement, manage, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers occasional help for fixing particularly challenging problems, or full project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Key characteristics of Microsoft Dynamics GP software include a modular design that lets you license just the components you require, a standards-based foundation based on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to track all operations, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to business data, the ability to process information from almost any database or desktop software into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to develop custom programs. Progent can help you set up and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to convert the advanced features of Microsoft Dynamics GP accounting into a high-value business solution.
Progent offers national remote technical support and troubleshooting services for businesses who operate Apple Mac OS X networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's engineers offer Apple macOS and OS X users a range of IT services including desktop assistance, migration to the current version of OS X from other earlier versions of Apple macOS and OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote technical support offers maximum leverage for your IT budget by extending user productivity and shortening the hours charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to solve the majority of IT problems without wasting time and money by going to your location. In most of situations your IT issues can be dealt with over the phone or through a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM certified security specialists to help with the most difficult system problems.
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced security capabilities such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that span local offices, data centers, and cloud resources.
Progent's Microsoft authorized Consultants offer three service programs to help medium-size and large organizations develop an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the numerous top level Help Desk software packages available and decide which packages might be excessively expensive, lack critical capabilities, or align badly with your company's business goals. Progent also provides temporary staffing for companies who want to augment their in-house Help Desk staff for special tasks or to fill in for absent or indisposed workers.
With Catalyst switches for small and mid-size businesses, Cisco enables organizations to realize the full advantages of bringing intelligence to their networks. Cisco's switch technology allows you to deploy capabilities to make your IT network sufficiently robust to accommodate real-time needs, expandable to support growth, safe enough to guard confidential information, and designed for prioritizing and managing all traffic to optimize system operations. Progent's CCIE and CCNP certified engineers can help you pick out and deploy Cisco switches that make sense for your company. Also, Progent's CISM certified security specialists can help you create a strategic protection policy and set up Catalyst switches so they powerfully enforce your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Progent can assist companies of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and ensure you avoid the typical errors small companies make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android handhelds.
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and transmit email, examine the GAL, import addresses, synchronize calendars, and alert people to conferences with your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized one-on-one Entourage training.
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; unified management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
Progent can show you how to plan and implement an efficient migration to Dynamics GP/Great Plains so that you retain your information, improve your security, enhance your analytics, take full advantage of Microsoft Office support, and reduce business disruption by creating and executing a sensible migration strategy. Progent can also help educate new Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.
Progent's Microsoft-certified engineers can help your company to automate desktop PC update and patch deployment by providing support for management platforms like Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
Progent's Microsoft-certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your company in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your information security needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
For businesses with a mix of Mac and Microsoft Windows desktops, there are two basic solutions for using Microsoft Windows-only software on a Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect an Apple Mac to a networked Windows-based PC to run Windows programs and share system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on an Apple Mac system so you are able to run Windows software locally. Progent's Mac technology support experts can assist your business to maintain these products for using Windows applications on your Apple Macs and can also help your business to evaluate and configure third-party solutions for Windows platform emulation.
Configuration Manager 2016 automates software provisioning and updating, centralizes compliance settings management, keeps track of network resources, protects against company data leakage, performs health monitoring, allows safe end-user self service, and offers a single control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for the legal profession. Progent can provide remote access to NetDocuments experts to help your law firm to design, deploy, administer, optimize, or debug a document management system (DMS) solution based on NetDocuments.
Progent offers remote and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing reports to planning and deploying a comprehensive BI environment. Progent's BI experts can assist you to maintain your existing reporting system, assist you to migrate reports from a discontinued reporting platform to a current one, and provide as-needed online mentoring tailored to your specific needs. Progent's business reporting professionals offer expertise in all popular business analytics reporting tools including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Designer.
Progent's Ekahau-certified Wi-Fi site design experts can help you to design, implement, optimize, manage and troubleshoot a Wi-Fi network adapted to your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.
Progent's Computer Helpdesk Outsourcing Support Services for desktop support are designed specifically for small businesses who require immediate access to a Help Desk Call Center with professional phone support and full escalation capability but who have to operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Progent can help your business to design an upgrade to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to fix serious issues uncovered by SCOM 2012.
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to offer a centralized solution for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade smoothly from older versions of VMM, design processes for building and installing virtual machines and VM hosts, design fault-tolerant compute and storage clusters, connect your datacenter resources with public clouds, set up virtual switches, write and refine PowerShell scripts, and assist you to assess the strategic advantages of new technologies such as Storage Replica and Shielded VMs. Progent's virtualization experts can provide advanced Hyper-V consulting and VMware ESXi expertise.
Progent's Wireless Consulting Services offer a convenient, affordable way for companies of all sizes to deploy, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent believes that a carefully architected and implemented information system can be a vital piece for enabling any firm's success, and Progent follows this belief in our own network environment. Progent has built a fault-tolerant virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to deliver fast and effective service, cooperate closely on sophisticated jobs, and gain from professional and personal growth from being a member of a dynamic business culture of personal drive and freedom.
Progent offers special network security service bundles designed to provide larger institutions an impartial and thorough network security evaluation from a group of premier security engineers. All Progent's security assessment bundles incorporate a suite of services like automated scans from within and from beyond your corporate security perimeter, professional interpretation of scan results by certified security consultants, creation of a paper explaining the findings, plus an interactive concise executive outbrief and an extensive live review for in-house IT engineers.