Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and include unified control of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds.
Progent's seasoned application designers and programmers can assist your company to create customizations to Microsoft Dynamics GP that address the special needs of your business without losing the benefits of seamless Windows integration. Progent can also offer help with a selection of development technologies that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.
Microsoft Communications Server delivers Instant Messaging and presence in a scalable, enterprise-grade solution featuring enhanced security, seamless compatibility with additional Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can realize cost savings and improved business efficiencies, increased individual productivity, and stronger IP protection with this simple-to-manage, highly available IM platform. Successful implementations of Microsoft Office Communications Server call for careful planning and thought before installation. Progent's Microsoft-authorized professionals can provide the expertise needed to realize all the benefits of Office Communications Server across your entire corporation.
Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Progent's non-stop inter-site connectivity and 24x7 network connection consultants can help small companies create fault tolerant Interoffice connectivity by means of redundant system architectures with automatic failover. Progent's CCIE engineers can plan and deploy high-availability Inter-office connections supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable 24x7 interoffice networking.
Before Progent's MOM-based solution, network problems were handled reactively, once users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by MOM, Progent is now able to ward off server problems before they grow to be serious enough to impact network availability. Thanks to MOM, Progent can resolve incipient problems before clients suspect that the problems exist. Progent has expertise with MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class availability, safety and productivity.
Progent's Microsoft authorized experts offer three ways to help mid-size and large companies create an efficient and successful internal Network Support Helpdesk. Progent's consulting services include ROI analysis, process study and enhancement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations analyze the various high-quality Help Desk software packages on the market and decide what products may be excessively expensive, lack critical features, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for businesses who need to reinforce their in-house Help Desk team for occasional projects or to fill in for absent or indisposed personnel.
Progent can help your organization to support System Center 2007 Configuration Manager to simplify administration, improve security and compliance, and boost worker output by making sure that critical applications are always up to date, managing licensing, and reporting usage profiles so you can make informed purchasing choices. When you are ready to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to plan and carry out a smooth move to System Center 2012 Configuration Manager.
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to repair actual network problems quickly.
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, fault-tolerant system architecture that takes into account availability issues involving a wide range of infrastructure technologies and procedures.
Progent's Microsoft-certified Windows 2003 Server engineers offer network help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and support offerings include system design, deployment, project management, in-person and remote technical support and repair, Help Desk outsourcing, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, help with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Microsoft System Center 2016 provides major enhancements for managing hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
Progent's Citrix-certified experts can assist you to evaluate the potential business benefits of the various versions of Essentials for Hyper-V, assist you to use Citrix management tools in your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtual network while lowering the cost of resources and support and streamlining management tasks.
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite consulting services such as system design, deployment, management, remediation, and software development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Progent's Check Point Software experts can show you how to select and deploy Check Point Software Firewall/VPN utilities and appliances based on Check Point's technology to provide an affordable and effective security solution for your corporate network. Progent can also help you configure other Check Point products including Check Point ZoneAlarm and Check Point Series 80 appliances with security products from other vendors and provide a central stop for continuing technical support, maintenance, training, and consulting services.
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Progent's ransomware experts can assist your business to evaluate your ransomware vulnerability, monitor and protect your network, assist with negotiating a settlement with a threat actor, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, customization, training, and troubleshooting since the product's original release. Progent can provide in-depth support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can help you to plan, test, and implement a cost-effective upgrade from a a legacy release to the latest version of Dynamics GP.
Progent's Cisco-Certified network engineers can assist you to run Cisco's network management tools alongside a selection of specialized third-party applications to create a comprehensive network management strategy to keep your environment running smoothly, conserve expensive resources, guard your data, recover rapidly from device failure or malicious attacks, and enable you to expand or repurpose network resources sensibly and economically as your company grows.
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven set of individual best practices that are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not only world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to solve actual IT problems efficiently.
Progent offers cost-effective online access to an Oracle-certified MySQL RDBMS DBA or application developer and can help organizations of any size to configure and manage MySQL within a robust IT infrastructure that provides advanced performance, scalability, and protection. Progent also has proven skill assisting companies migrate applications from Oracle to MySQL.
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every client. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of vital service information.
System Center Configuration Manager 2016 automates application and device provisioning and updating, centralizes compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health reporting, enables safe self service, and delivers a common control mechanism for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can help your organization with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Progent can provide the support of Microsoft-certified consultants as well as experienced software developers, DBAs, project managers, network infrastructure architects, disaster recovery planning specialists, and security professionals to help your business to assess the potential benefits of SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Progent's Microsoft consultants offer advanced support in implementing, operating and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad range of cost-effective remote support services following proven best practices to help businesses of any size to receive all the advantages of this powerful project management solution. Consulting support offered by Progent include system planning, software configuration and migration, setting up safe file and status sharing among onsite and offsite users, network optimization, and specialized online training classes.
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share information to help improve sales success and offer consistent, effective customer service. Progent can set up the most sensible network infrastructure, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your sales or customer support data.
Progent's certified Cisco IT security consulting professionals offer high-level PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating common OS-specific security holes.
Progent's Linux consulting services offer small companies and developers help with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with an easy one-stop consulting firm to help you build and manage a secure and robust mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
For smaller companies, network security and compliance is too complicated to stay ahead of yet too dangerous to overlook. The largest largest institutions have been hacked, and the top cloud service providers have occasionally been taken down. It seems like there's no place to hide. Progent has made it affordable for smaller businesses to implement vital IT security projects successfully by providing the benefit of billed time to the closest minute without any minimum billing for online help. This means you can have the help of a seasoned computer expert to provide precisely the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a comprehensive security plan.
Windows Hyper-V 2016 incorporates key technologies first developed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive upgrade plan, educate your IT management and technical support personnel, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, monitor and protect your network, help with negotiating a settlement with a hacker, and rebuild an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent's Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.