Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers economical Microsoft Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Les Kent has a 35-year history of successful technology integration, executive administration, marketing, and operations. He has demonstrated a knack for developing elegant IT solutions while working as a system architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and major enterprises.
Progent is one of the most expert information technology support firms for integrating e-mail solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies get all the advantages of Microsoft Exchange Server 2000 for typical situations such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 support.
Progent provides high availability load balancing support that addresses network load balancing, load balanced program, network backbone routing, and content delivery technology including Cisco Content Engine. High availability load balancing providers for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.
Progent's Shared Call Center service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent offers affordable remote access to an Oracle-certified MySQL administrator or software programmer and can help organizations of any size to integrate and maintain MySQL in a reliable network infrastructure that offers advanced performance, expandability, and security. Progent also has proven skill helping companies migrate applications from Oracle to MySQL.
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the forefront of network support, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a proven set of individual best practices that are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems quickly.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management products and is designed to offer a unified mechanism for deploying and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade smoothly from legacy versions of Virtual Machine Manager, design processes for building and deploying virtual machines and hosts, implement fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere expertise.
In conducting IT projects for enterprise customers, Progent follows a structured approach driven by defined milestones so as to achieve financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, test models, design tuning, and professional implementation. All facets are documented to make available a detailed summary of IT services delivered and to help in downstream system support.
Progent can assist your organization to deploy Cisco's infrastructure technology to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as compute and storage consolidation, security and compliance, versatility, reliability, and recoverability.
Progent's National Support Center offers nationwide remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified support professionals provide telephone help and remote secure computer connection to troubleshoot and repair technical problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide service professionals makes it possible to escalate even the most difficult problems to competent specialists as required.
Progent's Microsoft-certified consultants average over 10 years of experience delivering unified communications support for companies that range from small offices to global enterprises. Progent provides affordable support for all versions of Exchange Server to strengthen email and virus security, design fault tolerant email systems, and facilitate off-site and wireless email access. Progent's Exchange support services can assist you in designing and executing a migration from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. In addition provides integration help for Windows 10 and Windows 11 desktops using Office Outlook and can help you integrate Microsoft Outlook Web App (OWA) for popular web browsers. For email virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard security services.
SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class applications that can provide your business a critical competitive advantage. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.
Progent offers support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
Progent can provide the services of an accredited engineer with expertise deploying technology from the major video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can assist your company to design, configure, upgrade, or maintain a telepresence environment that preserves your investment and maximizes the business value of your IT system. Progent can also provide the services of infrastructure consultants who can assist businesses of any size to create and troubleshoot a communications network that delivers the speed, reliability, protection, and scalability you need to support your telepresence solution.
Progent's Microsoft certified engineers offers offsite and on-premises consulting services to assist your company to administer, support, and repair computers powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, remote connectivity, mobile device management, wireless network design, and remote system monitoring.
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert online or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to help you to remediate serious problems detected by SCOM 2012.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information.
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your current PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's seasoned application designers and software developers can help your business to build enhancements to Microsoft Dynamics GP that support the unique needs of your organization while retaining the advantages of seamless Windows integration. Progent can also offer expertise with a variety of software development technologies that can be used to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
If your business computer system combines Sun Solaris technology with Windows, Progent can show you how to incorporate your servers into a unified environment that permits all your OS platforms to coexist for easy administration, transparent information exchange, high dependability, enhanced performance, and tight protection. Progent's Solaris and Windows coexistence assistance offerings include network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network help and repair, in-person technical support, and Help Desk Call Center support.
Progent's Citrix consultants can help your business to design, deploy, administer, and support a virtualized application delivery and management system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can help you to manage and maintain an off-site datacenter that features high availability, enhanced security, and fast disaster recovery.
Progent's support experts in Mac and Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup support. Allowing productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Windows products. Progent's background in Microsoft and Apple consulting makes it possible to offer expert support to businesses that rely on these technologies to maintain their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Progent's data protection experts can help your company to create, implement and troubleshoot a backup solution built around MSP360 technology. MSP360 offers file or image-based backup/restore for VMs and physical machines, supports all leading public clouds, and permits businesses to build a backup ecosystem with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss resulting from user miscues, computer glitches, ill-intentioned users, and external attacks like ransomware. To learn more, go to ProSight Data Protection Services 360 Backup services.
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.
Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to help organizations of all sizes to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
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Dynamics GP/Great Plains software offers analysis and reporting capabilities that allow you to track all operations, revenues and spending, and market trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can enable you to create reports that allow you to understand your business more thoroughly, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to offer specialized business application development and eCommerce applications that work transparently with Dynamics GP/Great Plains.
Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Online and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent's consultants include ROI estimates, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and management, network design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing consulting support.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution companies to manage supply chains and streamline key processes to bring products to market quickly and adhere to customer commitments consistently. Progent offers the skills of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that spans from occasional guidance to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and DBA services.
Progent's Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently connecting people, groups and data. SharePoint offers a common location for your workers or clients to access, organize, share and manipulate relevant data, documents, and applications and to interact with one another. SharePoint allows quicker and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they've developed in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist you to support your current SharePoint solution or migrate to the current release of SharePoint.
Progent's certified Office Word and Microsoft 365 Word experts can provide a wide range of affordable online support services to assist you to manage your existing Microsoft Office Word solution or help you to move to a current release of Microsoft Office Word. Services offered by Progent's Word experts include VBA programming, identifying and resolving compatibility problems between different versions of Office Word, interfacing Office Word with other Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, smart phone integration, and online training customized for your special requirements.
Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a central location for your workers or customers to connect to, manage, share and manipulate relevant data, documents, and applications and to communicate with other people. It allows faster and better decisions, more effective access across groups and more streamlined business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services join workers, customers, workgroups and major tasks with the information they've created in a manner that makes data easy to locate, retrieve and apply.
Dynamics GP/Great Plains 2010 accounting is a full-featured business management and analytics solution that integrates data and processes throughout your business, communicates easily with other applications, and brings together employees, customers and vendors regardless of time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, protected server and network environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP 2010.
Progent's Windows Server 2016 disaster recovery experts can assist your organization to design a disaster recovery solution built around Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum arbitration point.