Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems.
Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any facet of information system security. Progent can help create cost-effective security solutions that protect a small office from modern threats or Progent can design, configure, and monitor an end-to-end security environment for hybrid networks that support onsite, online, and mobile clients sharing network resources distributed across multiple physical sites and public and private clouds.
Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Progent's colocation center IT services are intended for companies with hardware housed at Internet Data Centers or data center colo hosting sites and in need of on-demand on-site service at the co-location facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete array of Internet Data Centers and IDC and colo consulting services such as network topology evaluation, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of non-stop configurations, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering systems.
Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have certain mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is successfully completed on time and within budget.
Progent's Microsoft Premier engineers can provide world-class support for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-site Exchange Server installations or upgrades and can provide onsite personnel to assist large companies with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.
Progent's Experts Team provides consulting in key technologies that include Apple OS integration and applications; Support for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and specialized program support; CIO, management information analyst, and project logistics outsourcing; Custom program development and integration; Web, electronic business, Electronic Data Interchange, and customer information portal design and deployment; SQL support and efficiency consulting; Management information expertise; and Telecom systems consulting.
Progent's non-stop inter-site connectivity and fault tolerant network connection consultants can help small companies create non-stop Interoffice connectivity via fully redundant networks featuring transparent failover. Progent's CCIE engineers can design and implement high-availability Inter-office connections based on non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offers affordable non-stop interoffice networking.
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, in the trenches of network support, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems rapidly.
Progent's experienced ransomware recovery consultants can assist your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things devices like sensors and robotics.
Progent's Ekahau-certified Wi-Fi network design experts can help your business to design, deploy, tune, manage and debug a Wi-Fi network adapted to your building. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and troubleshooting SCOM solutions and can provide organizations of any size expert online or onsite consulting services for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to leading practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical issues detected by SCOM 2012.
Progent's consultants can help you to design and carry out an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD DS and AD Connect to unify identity and access management across on-premises and Azure assets.
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.
Microsoft WSUS allows IT managers to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up client's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your system environment.
Progent can assist your business in all phases of your upgrade to Exchange 2016 such as designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and service organizations to simplify supply chains and streamline critical business processes in order to bring products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that spans from occasional advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix critical problems detected by System Center 2012 Operations Manager.
Progent's proven ransomware recovery consultants can help you to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent can provide fast online support from Cisco CCIE networking experts. Progent's CCIE consultants can link to your network via advanced remote support tools to provide fast and affordable analysis and repair of critical network infrastructure issues.
Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security plan, streamline network management, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Consultant Services ransomware cleanup and restore
Progent's CISM-certified security consultants can show you how to protect your Apple Mac environment through professional services including performing security audits, clean up after virus and worm penetrations, setting up firewalls, implementing secure off-site and mobile access, installing monitoring programs for defense against viruses, spam, and malware, and developing a company-wide security plan adapted for the particular objectives of your corporate information system.
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 available from Progent include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, data and identity security, streamlined provisioning and management, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and ongoing technical help.
Progent's Citrix-authorized engineers can assist your company to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your current XenServer deployment and help you to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.
Progent's Cisco-certified wireless consulting experts can help businesses of any size to plan, deploy, manage and repair Cisco Aironet wireless access point solutions to provide the throughput, coverage, density, expandability, security compliance and manageability needed for seamless access between wireless and wired network infrastructure. Progent offers affordable remote and onsite consulting services for both legacy and current 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.
Progent's Microsoft-certified consultants offer online or in-person support to assist companies of all sizes to plan, implement, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for resolving particularly stubborn problems, or comprehensive project management support. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the basis for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components included with Small Business Server 2011 calls for a network support expert with real-world experience planning and building seamless, end-to-end business network environments. Progent's Small Business Server professionals have an average of more than a decade of experience supporting business systems built on Microsoft technology. This expertise assures you success in deploying, managing, and maintaining network solutions that incorporate the SBS Server package of servers and applications.
Progent's Power BI experts can assist your business to design, install, manage, update or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI reports and dashboards. Progent can assist you build and administer an on-premises, cloud based, or hybrid network model for Power BI.
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual infrastructure offers lower TCO of servers and faster ROI, more leveraged use of physical computers, simplified operations, enhanced system uptime, and easier manageability. Common usage scenarios for virtual servers include resource consolidation, economical hosts for mission-critical legacy applications running on outdated operating systems, and affordable quarantine of program development or pilot testing environments from on-line systems.
Progent has extensive experience delivering a broad range of remote network consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the industry's pioneers in providing expert online network consulting and has delivered IT support to clients in all 50 states. Remote support saves travel expenses and resolves issues more quickly than on-premises service calls.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in an environment that gives the highest level of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting services are based upon mature virtualization technologies that allow small companies with multi- platform environments to economize significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class fault tolerance and an unmatched level of vendor independence.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and repairing SCOM environments and offer companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide fast remote or onsite technical support to assist you to fix critical problems uncovered by Microsoft SCOM 2012.
Key features of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to buy only the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting capabilities that permit you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to enable access to business data, the capability to process information from virtually any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it possible to develop custom programs. Progent can help you set up and support a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer expert GP support professionals to help you turn the powerful features of Dynamics GP/Great Plains business accounting software into a high-value business solution.
Cisco Unified Communications Manager, formerly named CallManager, is the heart of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and on-premises expertise to assist businesses of any size to create and maintain CUCM environments by providing Unified Communications Manager integration and technical support services that deliver optimum productivity. Progent can help with any facet of CUCM setup and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, capacity planning, and integration with Exchange and Skype for Business.
Progent's private cloud hosting allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can take advantage of Progent's private cloud hosting service to eliminate major capital costs for the purchase, upkeep, and operation of network hardware and facilities while benefiting world-class levels of network reliability and security.
Progent's Microsoft-certified consultants can help you analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test implementations to verify Hyper-V's operation with your line-of-business software, assess your network infrastructure for smooth performance with virtual server solutions, assist you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, provide expert consulting help for enhancing the security of your virtual machines, design and validate disaster recovery processes that optimize system availability, and deliver continuing consulting and technical support including low-cost remote repair and turn-key Help Desk services.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent provides several essential kinds of Contact Center services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your clients instant access to a reliable support resource with years of experience delivering phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Help Desk a positive reputation as a key contributor to business performance. Progent's goal is to fix and not simply report problems.
With Cisco Catalyst switches for small and medium-sized companies, Cisco enables companies to gain all the benefits of adding intelligence into their networks. Cisco's switch technology allows you to deploy capabilities that make your IT network sufficiently robust to handle real-time requirements, expandable to facilitate growth, secure enough to protect confidential information, and designed for prioritizing and controlling all traffic to streamline network performance. Progent's CCIE certified consultants can show you how to pick out and deploy Catalyst switches appropriate for your company. In addition, Progent's CISA certified security consultants can help you create a comprehensive protection plan and set up Cisco switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Progent's Juniper Networks-authorized NetScreen engineer can help your company to install and optimize NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-vendor environments.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting options are built on mature virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.