Ransomware: Your Worst IT Nightmare
Ransomware Recovery ConsultantsRansomware has become a modern cyberplague that poses an extinction-level threat for businesses unprepared for an attack. Versions of ransomware like the Dharma, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for years and continue to do damage. Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker and Maze, plus daily unnamed newcomers, not only encrypt online data but also infiltrate any accessible system restores and backups. Data synched to the cloud can also be corrupted. In a vulnerable environment, this can make automated recovery impossible and effectively knocks the datacenter back to square one.

Restoring services and data after a ransomware attack becomes a race against the clock as the victim struggles to contain and remove the virus and to restore business-critical operations. Because ransomware takes time to spread, assaults are often launched during weekends, when attacks may take longer to detect. This compounds the difficulty of promptly mobilizing and coordinating a qualified response team.

Progent offers a variety of services for protecting organizations from ransomware attacks. These include user training to recognize and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of modern security gateways with AI technology to identify and suppress zero-day threats. Progent also offers the services of experienced ransomware recovery consultants with the skills and commitment to rebuild a compromised network as quickly as possible.

Progent's Ransomware Recovery Services
After a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the keys to decrypt all your data. Kaspersky estimated that 17% of ransomware victims never recovered their files after having paid the ransom. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demand for small businesses, which ZDNET estimated to be around $13,000. The alternative is to piece back together the vital components of your IT environment. Without the availability of full backups, this requires a broad range of expertise, well-coordinated project management, and the willingness to work 24x7 until the job is done.

Progent has provided professional IT services throughout the United States for two decades and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have earned high-level certifications in foundation technologies including Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized certifications including CISA, CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and rebuild them into a functioning system.

Progent's recovery team uses state-of-the-art project management tools to coordinate the complex recovery process and understands the importance of working quickly and in unison with a client's management and IT staff to prioritize tasks and to get essential services back on line as fast as possible.

Case Study: A Successful Ransomware Recovery
A client engaged Progent after their organization was attacked by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state hackers, possibly using technology leaked from the U.S. National Security Agency. Ryuk targets specific companies with little tolerance for disruption and is one of the most profitable versions of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a manufacturer based in Chicago and has about 500 employees. The Ryuk attack had shut down all business operations and manufacturing processes. The majority of the client's backups had been online at the time of the attack and were encrypted. The client considered paying the ransom (in excess of $200,000) and hoping for the best, but in the end called Progent.


"I cannot say enough about the support Progent gave us during the most critical time of (our) business life. We may have had to pay the Hacker if not for the confidence the Progent Team gave us. That you could get our e-mail and Servers back in less than 1 week was something incredible. Every single person I spoke to or e-mailed at Progent was hell bent on getting us operational and was working 24/7 on our behalf."

Progent worked with the client to identify and prioritize the key areas that needed to be addressed in order to restart business operations:

  • Active Directory
  • Email
  • Accounting/ERP
To start, Progent followed AV/Malware Processes best practices by isolating and cleaning up infected systems. Progent then began the task of recovering Active Directory, the heart of enterprise networks built on Microsoft technology. Exchange email will not operate without Active Directory, and the client's accounting and ERP software used Microsoft SQL, which depends on Active Directory for access to the database.

Within two days, Progent was able to restore Active Directory to its pre-attack state. Progent then helped perform reinstallations and hard drive recovery on critical systems. All Exchange ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to locate intact OST files (Outlook Offline Folder Files) on various workstations to recover email data. A recent offline backup of the client's accounting/ERP software made it possible to return these vital applications back online. Although significant work remained to recover fully from the Ryuk attack, core services were restored quickly:


"For the most part, the manufacturing operation never missed a beat and we did not miss any customer shipments."

Over the next few weeks important milestones in the recovery process were achieved through close cooperation between Progent and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Server with over 4 million archived emails was spun up and working.
  • Orders/Invoices/AP/AR/BOM and inventory were 100% restored.
  • A new Palo Alto 850 Firewall was installed.
  • 90% of user workstations were operational.

"A lot of what happened that first week is mostly a blur for me, but we will not forget the countless hours each and everyone of you put in to give us our business back. I have been working with Progent for at least 10 years maybe more and every time, Progent has come through and delivered. This time was no exception but maybe more Herculean."

Conclusion
A potential business disaster was averted by hard work, a broad range of technical expertise, and close teamwork. Although in hindsight the ransomware attack described here could have been prevented with modern security technology, user training, and appropriate procedures for backup and applying software patches, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to ransomware, remember that Progent's team has proven experience in ransomware virus removal and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for allowing me to get some sleep after we got past the first week. All of you did an incredible job and if anyone is visiting the Chicago area, dinner is on me!"

To read or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Additional Ransomware Protection Services Offered by Progent
Progent offers a range of remote monitoring and security assessment services to help you minimize the threat from ransomware. These services include next-generation machine learning technology to detect new variants of ransomware that can escape detection by traditional signature-based anti-virus solutions.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • The ProSight Ransomware Preparedness Report Service
    The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Contact Progent for Ransomware Recovery Consulting and Remote Security Monitoring
For ransomware recovery or prevention expertise, call Progent at 800-993-9400 or go to Contact Progent.



An index of content::

  • 24 Hour Charleston Offsite Workforce Voice/Video Conferencing Solutions Consulting Charleston South Carolina Charleston, United States Work from Home Employees Charleston Consulting Services - Conferencing Solutions Consulting and Support Services
  • Spora ransomware recovery Engineer
  • 24-7 MS Dynamics GP Dealer in Santa Monica - Database Outsourcing Santa Monica California, United States Microsoft Dynamics GP Solution Provider in Santa Monica - Customization Consultants Santa Monica CA
  • Adelaide At Home Workforce IP Voice Solutions Assistance Work at Home Employees Expertise in Adelaide - IP Voice Solutions Guidance

  • Windows Server 2012R2 Clustering Integration
    Best Microsoft Windows Server 2012R2 Computer Consultants

    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT support team, create a corporate-wide security plan, automate IT management, help with creating applications, and build and validate a disaster recovery/business continuity plan.

  • At Home Workforce Consulting and Support Services near Allen - Cloud Integration Systems Consultants Allentown, PA Allen Remote Workers Cloud Integration Solutions Expertise Allentown, PA, US
  • Broomfield Nephilim Crypto-Ransomware Rollback Broomfield, CO Broomfield Avaddon Ransomware Mitigation Broomfield-Louisville, Colorado

  • Dynamics GP/Great Plains Engineer
    Dynamics GP Accounting Computer Consulting

    Progent can help you prepare and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your information, improve your protection, modernize your analytics, take full advantage of Microsoft Office support, and reduce business disruption by creating and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom line-of-business software and eCommerce programs that work transparently with Dynamics GP/Great Plains.

  • Cabo Frio Conti Ransomware Mitigation Cabo Frio, RJ Cabo Frio Conti Crypto-Ransomware Repair Cabo Frio, RJ
  • Cisco CCIE Small Office IT Support Bridgeport, CT Bridgeport Cisco CCIE Problem Resolution
  • Cisco Networking Help Cisco Architecture Small Business IT Outsourcing Companies

  • Microsoft Operations Manager Example Application
    Operations Manager Case Study

    Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, after users complained about them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent is now able to address network troubles before they grow to be critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to provide small business networks enterprise-class service continuity, security and performance.

  • Consulting Organization North Naples Naples-Collier County Solution Provider
  • 24 Hour Netwalker ransomware recovery Technology Professional
  • Firewall Testing Huntington Beach California CISSP Cybersecurity Contractors Huntington Beach
  • Jundiaí Telecommuters Endpoint Management Tools Consulting and Support Services Jundiaí, São Paulo Remote Workforce Consulting and Support Services - Jundiaí - Management Systems Consultants

  • Microsoft Certified City Government Exchange Technology Professional
    Microsoft Expert City Government Exchange Services

    Progent has a long background delivering a full-spectrum of online IT support and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Remote support eliminates travel expenses and solves issues more quickly than onsite support.

  • Londrina Ransomware Netwalker Susceptibility Testing Londrina Ransomware Phobos ransomware recovery State of Parana
  • Microsoft SharePoint 2013 Remote Support Services Beverly Hills-West Hollywood Remote Support Microsoft SharePoint Server 2013
  • Microsoft SharePoint Server 2007 Help and Support Livermore California Livermore, Alameda County Microsoft SharePoint IT Consultants
  • Microsoft Windows Server 2016 Outsourced IT Services Lakeland Florida Information Technology Consultants Windows Server 2012 Lakeland
  • Mission Viejo-Lake Forest, CA, America Mission Viejo At Home Workers Solutions Consultants 24-7 Teleworkers Consulting Experts in Mission Viejo - Connectivity Consulting and Support Services Mission Viejo, CA

  • SCCM and SQL Server Online Consulting
    Support and Integration SCCM Boundary Groups

    Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a single control mechanism for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help you with any facet of planning, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.

  • ransomware cleanup and restore Engineer
  • Morgan Hill Phobos Ransomware Recovery Morgan Hill Morgan Hill Nephilim Ransomware Rollback Morgan Hill Santa Clara County
  • Pima County Cisco Networking Specialist Cisco Repair Tucson

  • Specialist Remote Office
    Information Technology Consulting Sales Office

    Years of background delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need IT help with the flexibility associated with with small firms but which offers effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a sales office situated anywhere in or any region covered by Progent's consultants, Progent can provide a broad array of in-person and off-site network consulting services and network architecture assistance.

  • Progent Locations Urgent Progent Locations
  • Remote Workforce Jacksonville Consulting Experts - Help Desk Outsourcing Consulting and Support Services Jacksonville Florida, United States At Home Workforce Consulting and Support Services near Jacksonville - Help Desk Solutions Expertise Duval County Florida
  • Schaumburg-Elgin, Illinois Schaumburg Crypto-Ransomware Susceptibility Evaluation Schaumburg Crypto-Ransomware Ryuk Preparedness Report Schaumburg-Elgin, Illinois
  • Small Office Network Consulting Microsoft Windows Server 2019 Edison-Princeton, New Jersey Edison-New Brunswick Windows 2008 Server Network Installation
  • Top Exchange 2019 Consultancy Firms Austin, Travis County Networking Consultants Microsoft Exchange Austin, Travis County
  • Walnut Creek Sodinokibi Ransomware Negotiation Consultants Pittsburgh California Walnut Creek Lockbit Crypto-Ransomware Negotiation Consulting Pleasant Hill CA
  • Waltham WannaCry Crypto-Ransomware Restoration Waltham-Framingham, Massachusetts Waltham Ryuk Crypto-Ransomware Infection System-Rebuild Example Waltham MA
  • West Valley City Network Support Consultants Windows Security West Valley City, Salt Lake County IT Outsourcing Network Architect Firms

  • © 2002-2021 Progent Corporation. All rights reserved.