Computer Security and Compliance
For Business IT Networks
Case Study: Ransomware Removal and Business Recovery
Additional Topics of Interest
CISA Certified Security Expert Amazon S3 backup Development Firm
Emergency Microsoft and Cisco Certified Expert Amazon EC2 VPN Development Group
Progent can provide affordable remote support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.
Urgent Virtual Service Desk Cost Savings Technology Consulting
Help Desk Sharing Cost Savings Online Technical Support
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help organizations to save money and enhance productivity.
Microsoft Certified Co-managed Call Center Online Consulting
Virtual Support Desk Technical Consultant
Progent's Microsoft and Cisco certified experts offer several service programs to help mid-size and large businesses develop an efficient and productive in-house Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Services help organizations sift through the various high-quality Help Desk application programs on the market and decide what packages may be excessively costly, miss critical capabilities, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to augment their in-house Help Desk team for occasional tasks or to fill in for absent or incapacitated workers.
Cybersecurity Pen Testing Network Consultants
Intrusion Detection Cybersecurity Pen Testing
Stealth intrusion checking is a key component of any overall network security strategy. Progent's security experts can perform extensive penetration checks without the knowledge of your organization's in-house IT resources. Stealth penetration checking uncovers whether existing security monitoring tools such as intrusion incident alerts and event log monitoring are correctly configured and actively observed.
Linux, Windows Engineer
Remote Linux with Windows Professional
If your company computer system mixes Linux platforms with MS Windows, Progent can show you how to integrate your servers into a unified network that allows all your operating systems to coexist for easy administration, transparent dataflow, high dependability, superior throughput, and tight protection. Progent's Linux and Microsoft Windows integration support offerings feature network infrastructure configuration and support, support for Windows services for UNIX, online network monitoring and management, remote network support and repair, in-person technical support, and Helpdesk services.
24/7 System Center OpsMgr 2012 Computer Consultant
24-7 SCOM 2012 Cloud Monitoring Technical Consultant
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and offer organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
SPA500 Series IP Phone Outsourcing
Support and Setup 7900 Series IP Phone
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Specialist ransomware virus recovery
WannaCry ransomware recovery Consultancy
Progent's proven ransomware recovery experts can assist you to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
UNIX with Windows Help and Support
UNIX, Windows Consult
If your business network combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can assist you to incorporate your servers into a cohesive environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high dependability, enhanced performance, and tight protection. Progent's UNIX and Windows integration support services include network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk Call Center services.
Consultant Services Herakles Data Center Test Lab
Consulting Services VLAN Test Lab
Progent's Test and Training Lab located at the QTS Colocation Center is available for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and building training environments for new products and technologies. For Progent clients without sufficient internal resources to configure proper test environments, the lab cuts capital costs and technical risk while keeping vital IT initiatives on schedule.
NetApp MetroCluster Synchronous Replication Services
Specialist NetApp MetroCluster Design
Progent offers enterprise customers the services of a certified NetApp consultant for online or onsite expertise for NetApp's complete portfolio of SAN software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably following best practices.
Online Support Catalyst 9100 Series Access Point
Catalyst Wi-Fi 6 AP Security Online Support Services
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point experts can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Cisco VPN and Firewall IT Consultant
ASA 5500 Firewalls Professional
Progent's CCIE-certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.
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Mid-sized Business IT Outsourcing Companies
SMB Integration Services
Progent provides network support for mid-size companies with 100 to 250 system clients. The mid-size company or office has traditionally been an overlooked segment of the market for network consulting services. The cost structures and service access practices of major third-party service organizations make them too expensive for the ordinary mid-size company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose complexity and sophistication are often similar to the information systems of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and proactive server monitoring, dramatically reduces the IT maintenance expenses of an SMB while offering the mid-size company with big-company service from certified, world-class consultants knowledgeable in a broad range of small business network solutions. If your medium size organization or small business is searching for levels of network support appropriate by a mid-size office without budgeting enterprise costs, call Progent.
Consulting Branch Office
Branch Office Support and Help
Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to develop an unmatched capability for serving branch offices that need network service with the responsiveness associated with with small companies but which includes professional client interaction, complete documentation, and compliance with enterprise IT standards. If your enterprise has a remote office situated anywhere in or any area covered by Progent's engineers, Progent can provide a wide range of in-person and off-site network support services and network architecture assistance.
Project Management Specialist
Enterprise Project Management Professionals
For advanced project management support, Progent can provide the services of veteran information technology experts with years of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers follow leading practices to ensure that major projects are successfully completed on time and on budget.
Mac and Cisco Security Remote Support
Apple Mac Directory Harvest Attack Defense Cybersecurity Organization
Progent's certified security staff can show you how to protect your Mac environment through expert services including performing security tests, clean up after virus and worm attacks, setting up firewalls, integrating secure remote and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific goals of your corporate network.
Online Help Colocation Migration
Co-Location Professional
Colocation sites make it possible for companies to share world-class data centers for housing network equipment that runs critical applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation strategy including choosing and migrating to a colocation site, creating network architecture, defining hardware, on-site and on-line maintenance, establishing offsite network management, and training your IT personnel.
24 Hour Exchange 2013 Unified messaging Remote Consulting
Exchange 2013 Backup and Restore Information Technology Consulting
Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned architecture. These improvements affect vital areas including manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential business benefits of upgrading to Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange 2013.
Microsoft 365 PST migration Technology Consulting
24-7 Hybrid Microsoft 365 and Exchange Technical Support Services
Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated Exchange components to lower capital expense and administrative overhead. You can use Microsoft 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to assist your organizations to assess the benefits of Microsoft 365 Exchange Online, design a solution that makes sense for your business needs and IT budget, implement a non-disruptive move from your existing Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management staff and end users, and provide as-needed consulting and troubleshooting.
Shared Help Desk Economics Integration Services
Shared Helpdesk Economics Technical Consultant
Progent's Help Desk Call Center management and co-management services help companies to save money and increase productivity.
Remote Support Services Tracking Service Costs
Service Reporting Integration Support
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and organizing support records allows more efficient service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.
Microsoft Certified Partner SQL Server 2019 Machine Learning Services Network Consultant
SQL Server 2019 Cybersecurity Remote Troubleshooting
Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the business case for migrating to SQL Server 2019 and can provide fast online or onsite access to consulting experts in system planning and integration, software development, database administration, and network security.
Skype for Business 2015 Troubleshooting
Skype for Business Video Interop Server Specialist
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to help your company to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist you to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
Immediate Consultant Work from Home Cloud Integration
At Home Workforce Cloud Integration Onsite Technical Support
Progent can assist small and mid-size organizations to set up their remote workforce with seamless integration with cloud applications and services.
BSD Outsourcing Technical Support
Solaris Consult
Progent's UNIX family support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient single consulting firm to help you build and manage a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Mandrake.
24-Hour Project Server Time Reporting Applications Consulting
Microsoft Certified Expert Project Server 2010 Technology Consulting Services
Progent's Microsoft engineers offer in-depth support in deploying, managing and troubleshooting all versions of Project Server and can deliver a wide range of affordable online consulting services based on industry best practices to assist organizations of all sizes to get all the advantages of this powerful platform. Consulting support available from Progent include solution planning, installation and upgrades, strategies for safe collaboration among local and remote or mobile users, network optimization, and customized online training classes.
Emergency Professionals Windows Server 2019 Disaster Recovery
Windows Server 2019 High Availability Remote Troubleshooting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help your business to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Windows Server 2022 Kubernetes Containers IT Consulting
Windows 2022 Hyper-V Specialist
Progent's certified Windows Server 2022 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on a self-hosted deployment model or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
Support and Help Windows, Linux, UNIX, Solaris
24-7 Consulting Windows, Linux, UNIX, Solaris
If your business network combines Linux technology with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for simple administration, transparent information exchange, high reliability, enhanced throughput, and tight security. Progent's UNIX/Linux and MS Windows integration support services include network infrastructure integration and support, support for Windows services for UNIX, online network monitoring and management, online technical support and repair, in-person technical support, and Helpdesk support.
Citrix XenApp Application Virtualization Services
Citrix XenApp Datacenter Integration Support
Progent's Citrix-certified consultants can help you to plan, implement, manage, and support a virtualized application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist you to administer and maintain a remote datacenter that offers high availability, enhanced security, and fast recovery.
On-site Technical Support Work from Home Data Protection
At Home Employees Data Protection Remote Support
Progent can help small and mid-size organization to design, deploy, validate and manage backup/recovery technology needed to support a remote workforce.
Virtual Server Technology Consultant
Virtual Server Technology Consulting Services
Server proliferation puts pressure on IT budgets and administrative resources. Server reduction through a virtual infrastructure promises lower total cost of ownership of hardware and faster ROI, more leveraged use of physical computers, simplified operations, increased system uptime, and easier manageability. Typical usage scenarios for virtual servers include hardware consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or evaluation environments from on-line systems.
Aironet 802.11ax Wireless Remote Support Services
Aironet 1700 Access Point Computer Consulting
Progent's Cisco-certified wireless experts can help organizations of any size to design, implement, manage and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the performance, coverage, density, scale, security compliance and manageability needed for seamless connectivity between wireless and wired network infrastructure. Progent can provide efficient remote and onsite consulting services for both legacy and current 802.11ac Aironet access points and Progent can assist your business design and manage deployments of indoor and outdoor Aironet access points.
Design Firms Amazon Marketplace Web Service programming
Cisco and Microsoft Certified Experts Amazon Marketplace Web Service programming Design Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
CCIE Expert Certified Cisco RADIUS Security Online Technical Support
Cisco Certified Consulting Services VPN
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to expand with your changing business needs. Progent's Cisco-Certified network consultants are familiar with Cisco's complete family of products targeted at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user certification, authorization, and accounting from a graphical Web interface.
Cisco Access Point Setup
Small Business IT Consultant Online Cisco Certified CCIE
Progent's CCIE-certified networking consultants have extensive background helping Internet Service Providers to architect, deploy, manage, tune, and debug high-availability, scalable connectivity solutions appropriate for shared public networks.
24/7 Offsite Workforce Endpoint Management Network Engineer
Offsite Employees Endpoint Management Technical Consultant
Progent can help small and mid-size businesses to configure efficient remote endpoint management tools for maintaining endpoint devices operated by offsite workers.
MOM 2000 Example Application
Top Quality MOM 2000 Case Study
Before Progent's MOM-based solution, network issues were handled reactively, after users complained about them. With the help of proactive, automated alerts and trend reports created by MOM, Progent can now address server issues before they becomes critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to provide small business networks enterprise-class service continuity, safety and productivity.
Microsoft Exchange Troubleshooting
Exchange 2003 Upgrade Online Support
Progent's Microsoft Certified engineers can provide world-class support for enterprise-wide deployments of Microsoft Exchange. Progent's consultants can help you prepare for multi-location Exchange installations or upgrades and can provide onsite personnel to help large companies with installations of Microsoft Exchange in the or any region covered by Progent's engineers.
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