Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel may take longer to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral progress ransomware can manage within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first steps in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can help businesses to identify and isolate breached servers and endpoints and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Current variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the IT system back to the beginning. Threat Actors, the hackers behind a ransomware attack, insist on a settlement fee in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs require an extra settlement in exchange for not posting this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen information.

The restoration process after a ransomware attack involves a number of crucial stages, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required experience.

  • Containment: This time-critical first response involves arresting the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoints from the network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the network to a minimal acceptable degree of functionality with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's management and IT group to prioritize tasks and to get critical resources on line again as quickly as feasible.
  • Data recovery: The effort required to recover files damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can take down critical databases which, if not carefully shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files may exist on staff desktop computers and notebooks that were off line during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus tools used by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Activities include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryption tool; debugging decryption problems; creating a clean environment; remapping and connecting drives to match precisely their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware attack progressed through the network assists you to assess the damage and highlights gaps in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually given a top priority by the cyber insurance carrier. Since forensics can take time, it is vital that other important recovery processes such as operational resumption are executed in parallel. Progent has a large team of information technology and security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP applications. This scope of skills gives Progent the ability to salvage and integrate the undamaged parts of your network following a ransomware attack and reconstruct them rapidly into a viable system. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware attacks.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
To read or download a datasheet describing Progent's ransomware endpoint detection and response (EDR) services, click:
Progent's Progent's Ransomware Endpoint Detection and Response (EDR) Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Consulting
For ransomware recovery services, phone Progent at 800-462-8800 or see Contact Progent.



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