Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support staff may take longer to recognize a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help you to identify and isolate infected devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment for the decryption tools needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers demand an extra ransom in exchange for not publishing this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major issue according to the nature of the stolen data.

The restoration process after a ransomware attack has a number of distinct stages, most of which can be performed in parallel if the recovery team has enough people with the required skill sets.

  • Containment: This urgent first step involves blocking the lateral spread of ransomware within your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable degree of capability with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected remote access management. Progent's recovery experts use advanced workgroup platforms to organize the complicated restoration process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a client's management and network support group to prioritize activity and to get critical resources on line again as quickly as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault depends on the state of the systems, how many files are encrypted, and which restore methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Often some detective work could be required to find undamaged data. For instance, undamaged OST files may have survived on staff desktop computers and laptops that were not connected during the assault.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the advantages of the same AV technology implemented by some of the world's biggest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Services include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting drives to match precisely their pre-encryption state; and restoring computers and services.
  • Forensics: This process is aimed at uncovering the ransomware attack's progress across the network from beginning to end. This history of how a ransomware attack progressed through the network assists you to assess the damage and brings to light vulnerabilities in security policies or processes that should be rectified to prevent later break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is usually assigned a top priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key activities like operational continuity are performed in parallel. Progent has an extensive roster of information technology and security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This scope of expertise allows Progent to identify and integrate the surviving parts of your IT environment after a ransomware attack and rebuild them quickly into a functioning network. Progent has collaborated with leading insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services
For ransomware system recovery services, phone Progent at 800-462-8800 or see Contact Progent.



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