Ransomware Hot Line: 800-555-1212

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may be slower to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral progress ransomware can manage inside a victim's network, the longer it will require to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist you to locate and isolate infected devices and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-555-1212.

Progent's Ransomware Response Expertise
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any accessible system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom payment in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also try to exfiltrate information and TAs require an extra settlement for not publishing this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big problem depending on the nature of the downloaded data.

The recovery work after a ransomware attack involves several distinct stages, most of which can proceed in parallel if the recovery workgroup has enough people with the required experience.

  • Quarantine: This time-critical initial step requires arresting the sideways spread of the attack within your network. The more time a ransomware assault is permitted to run unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes include cutting off affected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal useful degree of capability with the least downtime. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complex recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize tasks and to get critical resources back online as quickly as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware assault varies according to the state of the systems, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy key databases which, if not gracefully shut down, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line at the time of the attack.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the same AV tools used by many of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing real-time malware blocking, detection, mitigation, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, simplifies administration, and expedites operational continuity. The next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a Settlement with the Threat Actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryptor tool; debugging failed files; building a clean environment; remapping and connecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This activity involves uncovering the ransomware attack's progress across the network from beginning to end. This audit trail of the way a ransomware attack travelled within the network assists your IT staff to evaluate the impact and brings to light shortcomings in rules or work habits that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is commonly assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other key recovery processes such as business continuity are performed concurrently. Progent has an extensive team of IT and data security professionals with the skills required to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and integrate the undamaged parts of your IT environment after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with leading insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services
For ransomware cleanup consulting services, phone Progent at 800-993-9400 or visit Contact Progent.



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