Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT personnel may be slower to recognize a break-in and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a victim's network, the more time it will require to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first steps in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can help businesses to identify and isolate breached devices and guard clean resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's 24-hour Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools required to recover encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional payment in exchange for not publishing this information or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The recovery process subsequent to ransomware attack involves a number of crucial phases, most of which can be performed concurrently if the recovery workgroup has enough people with the necessary experience.

  • Containment: This time-critical first step involves blocking the lateral progress of the attack across your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes consist of isolating infected endpoint devices from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful level of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to get vital services back online as quickly as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which restore methods are required. Ransomware assaults can take down key databases which, if not properly shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the identical anti-virus tools used by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By providing in-line malware filtering, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; debugging failed files; creating a clean environment; remapping and reconnecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This activity involves discovering the ransomware assault's storyline throughout the network from start to finish. This audit trail of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights vulnerabilities in rules or processes that need to be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important activities like business resumption are executed in parallel. Progent maintains a large roster of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and ERP application software. This broad array of expertise gives Progent the ability to salvage and integrate the surviving parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with leading cyber insurance carriers including Chubb to help businesses recover from ransomware attacks.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
To read or download a PDF datasheet describing Progent's ransomware endpoint detection and response (EDR) services, click:
Progent's Progent's Ransomware Endpoint Detection and Response Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Consulting Services
For ransomware system recovery consulting, phone Progent at 800-462-8800 or see Contact Progent.



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