Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a breach and are least able to organize a rapid and forceful response. The more lateral progress ransomware can achieve within a target's system, the longer it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first steps in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses to locate and isolate breached devices and protect clean assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom payment in exchange for the decryptors required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional ransom in exchange for not publishing this data on the dark web. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the stolen data.

The recovery process after a ransomware penetration has several distinct stages, the majority of which can proceed concurrently if the response team has enough people with the necessary skill sets.

  • Containment: This urgent first response requires blocking the sideways progress of ransomware within your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include isolating infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a minimal useful level of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access management. Progent's recovery experts use advanced collaboration tools to coordinate the complicated restoration effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize tasks and to get vital services on line again as fast as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can take down key databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users.
  • Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools implemented by many of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, detection, containment, recovery and analysis in a single integrated platform, Progent's ASM lowers TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack condition; and reprovisioning computers and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware attack travelled within the network assists your IT staff to assess the impact and brings to light shortcomings in rules or processes that need to be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is usually given a high priority by the insurance carrier. Because forensics can take time, it is essential that other key activities such as operational resumption are pursued concurrently. Progent maintains an extensive roster of information technology and cybersecurity experts with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your information system after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has worked with leading insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
For a PDF datasheet about Progent's ransomware endpoint detection and response services, click:
Progent's Progent's Ransomware Endpoint Detection and Response Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Recovery Services
For ransomware system recovery services, call Progent at 800-462-8800 or see Contact Progent.

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