Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may take longer to become aware of a break-in and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can make within a victim's network, the longer it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can help you to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment for the decryptors required to unlock encrypted files. Ransomware attacks also try to exfiltrate files and hackers demand an additional ransom in exchange for not posting this data or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.

The restoration work subsequent to ransomware attack has a number of distinct phases, most of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Containment: This time-critical first step involves blocking the lateral progress of ransomware across your network. The longer a ransomware assault is allowed to run unrestricted, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes include isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the least delay. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get critical services on line again as fast as possible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack depends on the condition of the systems, the number of files that are affected, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not properly closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the same AV tools deployed by many of the world's largest corporations including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, classification, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if any. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryption tool; debugging failed files; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to evaluate the impact and highlights vulnerabilities in rules or processes that need to be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like business continuity are pursued concurrently. Progent maintains a large roster of information technology and data security experts with the skills required to carry out the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with top insurance carriers including Chubb to help organizations recover from ransomware attacks.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
For a PDF datasheet describing Progent's ransomware endpoint protection and response (EDR) services, click:
Progent's Progent's Ransomware Endpoint Detection and Response (EDR) Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Consulting Services
For ransomware cleanup expertise, phone Progent at 800-462-8800 or see Contact Progent.



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