Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support personnel are likely to be slower to recognize a penetration and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can manage inside a victim's system, the longer it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses to locate and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively throws the datacenter back to square one. Threat Actors, the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs demand an extra payment for not publishing this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the downloaded data.

The restoration process subsequent to ransomware attack involves several distinct stages, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Containment: This time-critical initial step requires arresting the sideways spread of ransomware across your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and safe remote access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize activity and to put critical services back online as quickly as possible.
  • Data recovery: The work required to recover data damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not carefully shut down, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were off line during the assault.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM offers small and mid-sized businesses the benefits of the same AV tools implemented by some of the world's biggest enterprises including Netflix, Citi, and Salesforce. By delivering in-line malware filtering, detection, mitigation, restoration and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-attack condition; and reprovisioning computers and software services.
  • Forensic analysis: This process involves uncovering the ransomware assault's progress throughout the network from beginning to end. This history of how a ransomware assault travelled through the network assists your IT staff to evaluate the damage and uncovers gaps in rules or work habits that should be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensics is typically given a top priority by the insurance provider. Since forensic analysis can be time consuming, it is essential that other key activities like business resumption are performed in parallel. Progent has an extensive roster of IT and data security experts with the skills needed to perform the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and ERP software. This breadth of expertise allows Progent to salvage and consolidate the surviving pieces of your network after a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services
For ransomware recovery expertise, call Progent at 800-462-8800 or go to Contact Progent.

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