Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive information management solution.
Progent's Microsoft consultants can assist you to evaluate the value of Lync Server 2010 for your environment and can assist you to design and carry out a rollout of Lync Server that centralizes the control of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can in addition assist you to perform an efficient upgrade to Microsoft Lync Server from Office Communications Server or Live Communications Server, interface Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and offer training and continuing technical support for Microsoft Lync Server and other Microsoft platforms.
Progent has been delivering SharePoint support since the first product was released more than two decades ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management services or can assist in individual jobs associated with your SharePoint 2013 migration.
Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
SQL Server 2016 offers significant improvements in speed, capacity, security, uptime, mobile computing support, plus built-in BI. Innovations include PolyBase for handling structured and unstructured databases in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises support to help businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM, Skype for Business, and SCOM.
Progent's certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to help your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite consulting services to assist you to design, deploy, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.
If you need help creating, improving, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent's expert team of programmers, relational database architects, and project managers can ensure you get the project completed on time and within your budget. Progent's experienced application developers offer cost-effective and efficient remote consulting for projects as simple as creating VBA scripts for Excel or as large as rolling out line-of-business RDBMS applications built on Microsoft SQL Server or Oracle.
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware.
Progent's Wi-Fi site survey services make it easy to plan, implement and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a wireless solution that has the reception, performance, density, security, and hand-off ability your company needs.
Progent's certified relational database consultants offer businesses of any size remote support for popular database products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include software installation and integration, application architecture and coding, management services, replication strategies, capacity planning, performance tuning, migration, information security, backup/restore options, troubleshooting, and webinar training.
Progent can provide online and on premises consulting to assist your organization with any aspect of business intelligence (BI) reporting from debugging or enhancing applications to planning and implementing an advanced business intelligence solution. Progent's BI experts can help your company to support your current reporting system, help you to upgrade reports from an outdated reporting product to a modern one, and provide as-needed remote mentoring to meet your specific needs. Progent's business reporting and analytics consultants can provide expertise in all popular business analytics reporting tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery solution built around Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical deployment of a failover cluster quorum arbitration point.
Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management strategy following leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.
Progent provides network support for medium size companies who have 100 to 250 system users. The mid-size business or office has traditionally been an underserved part of the market for IT support services. The cost structures and service access practices of large outside service organizations make them excessively costly for the typical small business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose advanced technology and capability are frequently similar to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual network technology and proactive network monitoring, dramatically lowers the IT maintenance expenses of an SMB while offering the small organization with big-company support from professional, world-class experts knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is searching for the quality of network help appropriate by a mid-size organization without paying enterprise prices, call Progent.
For Windows desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop environment that maximizes the strategic value of your information network; configure XenDesktop technology with your servers, user devices, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.
Progent can provide rapid remote support from Cisco CCIE networking experts. Progent's CCIE consultants can link to your environment using advanced remote diagnostic utilities to deliver quick and affordable analysis and remediation of critical network infrastructure issues.
Progent can provide the services of a certified engineer with expertise deploying products from the leading telepresence vendors including Cisco, Polycom, and LifeSize and can assist you to design, configure, expand, or maintain a video conferencing environment that protects your investment and optimizes the strategic value of your IT system. Progent also offers the services of network infrastructure consultants able to help companies of any size to create and maintain a communications network that delivers the speed, dependability, protection, and scalability required to support your video conferencing/telepresence solution.
Progent's Power BI consultants can help your business to plan, deploy, maintain, update or debug your Power BI business analytics solution. Progent can also assist you to prepare your target data for Power BI reports and dashboards. Progent can show you how to build and administer an onsite, cloud, or hybrid architecture for Power BI.
Progent offers organizations of all sizes world-class network online or onsite consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
Progent can provide affordable remote and on-premises support to assist organizations to migrate any part of their core network resources to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.
Progent has extensive experience providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in delivering expert online IT support and has provided network solutions to organizations in every state. Online support saves travel expenses and resolves problems faster than on-premises support.
Progent's certified engineers can assist your company to pilot Microsoft Windows 7 to verify application and driver compatibility and to check its speed and reliability operating with your applications. Progent can also help you to evaluate the likely strategic benefits of moving to Windows 7. If Microsoft Windows 7 fits your business, Progent can help your IT organization to plan and execute a smooth deployment of Microsoft Windows 7 from a previous version of Windows.
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Progent's Microsoft-certified SharePoint consultants offer economical remote and on-premises expertise, software development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Progent's Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone support and online direct computer connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT expertise available from Progent's team of nationwide support engineers makes it possible to escalate even the most difficult network issues to competent experts as needed.
Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The technical demands of the Microsoft .NET products included with Microsoft Small Business Server calls for a network support expert with real-world background designing and integrating seamless, end-to-end business network solutions. Progent's Microsoft SBS Server professionals have an average of over 10 years of background supporting business systems powered by Microsoft technology. This experience assures you results in deploying, managing, and repairing IT environments that include the Microsoft Small Business Server package of servers and applications.
Progent's experts offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also help you with iPhone support and Apple iPad synchronization, or migrating to iCloud services. For business environments based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is available, safe, fast and aligned with your organization's business goals.
Progent's Windows 11 consulting experts offer an array of services for Windows 11 including cloud solutions, mobile device management and synchronization, at-home workforce access, security and compliance, streamlined provisioning, and Call Center support services.
Progent is convinced that a carefully designed and implemented network can be a crucial factor for accelerating a firm's growth, and we follow this philosophy in our own system environment. Progent has built a non-stop virtual office infrastructure that allows our staff engineers and authorized contractors to offer fast and efficient support, collaborate easily on sophisticated jobs, and experience professional and personal maturity from being part of an exciting business ethos of self motivation and freedom.
If your office network mixes Linux technology platforms with Windows, Progent can help you to integrate your IT resources into a unified network that permits all your OS platforms to coexist for easy administration, transparent dataflow, high availability, superior performance, and strong security. Progent's Linux and Windows coexistence assistance offerings feature network infrastructure integration and support, consulting for Windows services for UNIX, online server monitoring and administration, remote network support and repair, on-site technical support, and Help Desk support.
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in a solution that gives the maximum level of availability and expandability and is also simple to move to any data center. ProSight Virtual Hosting options are based upon mature virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
If you are an information technology consultant with system support expertise, teaming with Progent and assisting Progent's clients will expand your skills via collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's commitment to offering network consulting and computer help to small companies will give you the chance to work in depth with decision makers and add tangibly to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote support and wireless connectivity to allow you to come up with fast fixes when you take on mission-critical issues.
Nexus switches are intended to deliver the throughput, expandability, resilience, cloud readiness, capacity, security and ease of management needed to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting expertise to assist your IT staff to plan an optimal network architecture, set up test systems to confirm your switching solution, install and configure Nexus switches, create and implement effective policies, perform security and compliance tests, configure proactive monitoring, fully utilize resources through virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the powerful fault-tolerant features incorporated into Cisco's Nexus switches. Progent's consultants can also help you to migrate efficiently from legacy Nexus models or Catalyst switches to current Nexus platforms.
Progent has supported Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has provided integration, software development, education, and troubleshooting since the product's original release. Progent can provide in-depth support for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, validate, and carry out a cost-effective upgrade from a a legacy version to the newest version of Dynamics GP.
Progent can help your company to plan and implement a smooth migration from a Sun Solaris-powered information environment to a network based on Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can help you guard your data and reduce productivity disruption by designing an effective transition plan that protects your existing assets in Solaris application and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of existing environment, migration planning and testing, Microsoft Exchange migration expertise, data and application porting, and processor and media transition and economization.
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each staff member to every client. The practice of documenting and organizing service records allows more effective service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information.
Progent can help your organization to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Progent's Apple Mac networking consultants can assist you with a wide array of network foundation areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built solely on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of designing, configuring, and supporting a system infrastructure that is reliable, secure, efficient and supportive of your corporate objectives. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also supports low-cost backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises services to help you to plan, deploy, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Progent's Disaster Recovery/Business Continuity consultants have extensive backgrounds assisting small and mid-size organizations to minimize network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, data backup and restore solutions, and transparent maintenance. Progent's business continuity experts can help your company to develop and test an efficient business continuity plan that aligns with your business needs and budget. Progent's disaster recovery specialists can help you to design, deploy, and manage resilient technologies including non-stop Internet access, virtualization, clustering, load balancing, transparent off-site backup, and multi-location hot backup centers.
Progent's Microsoft-certified consultants offer remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you design and verify a security strategy for your Skype for Business solution that meets government and industry requirements.
Progent's certified Cisco network security consultants offer high-level PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to modular gigabit appliances, Cisco PIX and ASA Firewalls provide advanced security, high throughput, and high reliability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security gaps.
Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and extensive work with network security design. ISSAP security experts have comprehensive knowledge of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security specialists can help your company with all aspects of architecture security.
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
ProSight Reporting is a growing line of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and repairing System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix serious problems uncovered by Microsoft SCOM 2012.