Fast Online Support for Reading United Kingdom Computer Systems
For businesses located in Reading United Kingdom, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most network problems rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow turn into big tabs. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which promote the highest degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.
Progent's proven customer support reporting system stores extensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help delivered to every Progent client by any Progent engineer. This database of issues and solutions is stored as a quickly searchable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts can arrive at the best resolutions in the least time.
Remote support available from Progent to clients in Reading United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn issues encountered in network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their deep experience allows them to find solutions for problems quickly. In common cases, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of the latest on-line troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
Progent locations in Reading Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of networking products. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate quickly following a damaging penetration. Security services offered by Progent include: thorough data security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Reading Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Reading United Kingdom immediate communication with a reliable technical support group with substantial background delivering phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a key driver of company success, and Progent's intent is to fix and not merely document network problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Reading United Kingdom online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By detecting potential issues before they cause crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Reading United Kingdom, Progent's online computer support engineers can deliver expert and cost-effective system help whenever your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Reading office works with a local independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or especially tough integration projects.
Details of Progent's Remote Network Services for Reading United Kingdom
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Reading United Kingdom unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Reading United Kingdom and is also ideal for customers in geographic regions that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and imposes no monthly retainer for support services delivered during regular working hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from on-staff specialists with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the unique needs of your business.
- Advanced Remote Access Tools
Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise demand an expensive personal visit. Sophisticated online access software and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.