Fast Online Support for Reading United Kingdom Computer Systems
Urgent Online Support for Reading NetworksFor businesses located in Reading United Kingdom, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most network problems rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow turn into big tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which promote the highest degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.

Progent's proven customer support reporting system stores extensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help delivered to every Progent client by any Progent engineer. This database of issues and solutions is stored as a quickly searchable proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts can arrive at the best resolutions in the least time.

Remote support available from Progent to clients in Reading United Kingdom include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals provides your workers in Reading United Kingdom immediate communication with a reliable technical support group with substantial background delivering phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a key driver of company success, and Progent's intent is to fix and not merely document network problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Reading United Kingdom online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By detecting potential issues before they cause crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
How Your Reading Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Reading United Kingdom, Progent's online computer support engineers can deliver expert and cost-effective system help whenever your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Reading office works with a local independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Network Services for Reading United Kingdom
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Reading United Kingdom unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your current PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Server growth wreaks havoc on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more leveraged use of physical computers, streamlined operations, increased system uptime, and easier management. Common uses for virtual servers include hardware consolidation, low-cost hosts for line-of-business legacy applications based on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.

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    For small and midsize companies, computer security and regulatory compliance is too complicated to master but too risky to ignore. The largest biggest enterprises have been hacked, and the leading cloud service providers have on occasion been taken down. It looks like there's nowhere to hide. Progent makes it affordable for small and midsize organizations to implement vital IT security projects successfully by offering the advantage of billed time to the nearest minute without any minimum charge for online help. This means you have access to a world-class computer expert to deliver precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any aspect of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security strategy.

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    Windows 8.1 is engineered to power computers from smartphones and tablets to engineering workstations. An abundance of new and improved capabilities, including touch screen interface and signature tile GUI, offer a wide selection of advantages for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help bring your business up the learning curve with Microsoft Windows 8.1 and make sure you gain significant competitive advantage from the product's many new and enhanced technologies.

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    GIAC was founded in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security disciplines covered under GIAC certification including auditing network vulnerability, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    Progent can provide online and onsite expertise to assist your organization with any aspect of BI reporting from debugging or modernizing reports to planning and implementing a comprehensive BI environment. Progent's BI experts can help you to maintain your current BI system, help you to upgrade databases and applications from a legacy reporting product to a modern solution, and provide as-needed online training tailored to your individual needs. Progentís business reporting and analytics consultants can provide expertise in the leading business intelligence reporting tools such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

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    Progent can provide remote and on premises expertise to help your organization with any facet of BI reporting ranging from troubleshooting or enhancing applications to designing and implementing an advanced BI environment. Progent's management reporting experts can help your company to maintain your current reporting environment, help you to upgrade databases and applications from a legacy reporting product to a modern one, and provide as-needed remote training to meet your individual needs. Progentís business reporting and analytics professionals offer experience in the leading business analytics reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can assist your business to design a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progent's UNIX family consulting services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Office 365 is Microsoft's extensive family of productivity apps and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles intended for customers ranging from students and households to enterprises. Progent can provide fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android platforms. Progent can help your business to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and manage hybrid networks that transparently combine on-premises and cloud resources.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can help you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.

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    SQL Server 2016 offers significant improvements in performance, scale, security, high-availability, mobile computing support, and integrated BI. New features include PolyBase for processing structured and unstructured files in one appliance for big data applications, Jason support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should move up to more current firewall products available from Cisco. Progent's Cisco-certified specialists can help your company plan and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Progent's Wi-Fi site survey and predictive modeling make it easy to design, install and debug a Wi-Fi LAN customized for your facilities, providing you a wireless solution that delivers the coverage, speed, capacity, QoS, security, and roaming ability your company needs. Wi-Fi site survey services from Progent include remote predictive modeling for designing a wireless network and onsite site survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

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    Progent offers the support of Microsoft-certified engineers as well as seasoned database application developers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity planning specialists, and data security consultants to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and configure a cost-effective and safe IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

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