Fast Online Troubleshooting for Reading United Kingdom Computer Networks
Urgent Remote Help for Reading NetworksFor businesses in Reading United Kingdom, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow end up as substantial bills. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies which ensure the highest level of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to connect to your network without breaching network security.

Progent's sophisticated technical support reporting system stores thorough records of the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services provided to each Progent customer by any Progent engineer. This archive of issues and fixes is structured as an easily exploitable support database that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting specialists are able to determine optimal solutions promptly.

Remote technical support services offered by Progent to customers in Reading United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of seasoned information technology consultants gives your workers in Reading United Kingdom fast assistance from a reliable technical support group with substantial background delivering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's target is to fix instead of merely report IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Reading United Kingdom remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they expand into crashes, system monitoring can avoid inconvenient and costly network failures. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of OS platforms.
How Your Reading Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Reading United Kingdom, Progent's online computer support specialists are ready to provide expert and affordable system help whenever your company requires it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Reading business works with a regular freelance consultant or maintains a full time organization that can handle common computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Reading United Kingdom
Progent's remote network troubleshooting services allow your Reading business to realize the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will derive added business value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Reading United Kingdom, nearby network service resources, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, serious problems can occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service experts give you an easy, fast, and affordable solution to supplement your local help and to pass on useful information to increase your capability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. While freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. As your company expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly built environments require proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and enhancing productivity. Businesses do not need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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