For small businesses in Reading United Kingdom, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer excellent value because they have the real-world experience and the advanced tools to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast repairs somehow end up as big tabs. Progent's penchant for disposing of problems efficiently results in your company conserving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's online support team to link to your company's network without compromising network security.
Progent's proprietary technical support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services rendered to each client by any engineer. This database of anomalies and resolutions is stored as a readily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Reading United Kingdom or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote consulting engineers have credentials in a comprehensive array of disciplines. This breadth of capability enables Progent's engineers to manage almost any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to companies in Reading include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology such as system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and validates an individual's technical skills at the expert level. CCIEs can deal with even the most intractable challenges surrounding network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to fix the most complex problems quickly. In typical instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive timely help for severe network issues that are impacting worker efficiency but are beyond the scope of your ordinary computer support resources. Progent's CCIE consultants can communicate with your environment by means of state-of-the-art remote support tools in order to perform quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote service experts can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote desktop support services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: thorough security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Reading United Kingdom Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center support services are ideal for small companies who lack the resources to build and maintain an internal Call Center but who want fast communication with an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center application software to address the special demands of your company, or adding occasional online personnel to supplement your existing Help Desk group to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants offers your workers in Reading United Kingdom immediate assistance from an effective technical support resource with years of experience providing phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's target is to fix and not simply annotate technical issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Excel. For more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can support the artistic facets of Macintosh systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Reading United Kingdom online network and server monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
Progent locations in Reading Metro