For small businesses in Reading United Kingdom, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer excellent value because they have the real-world experience and the advanced tools to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast repairs somehow end up as big tabs. Progent's penchant for disposing of problems efficiently results in your company conserving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's online support team to link to your company's network without compromising network security.
Progent's proprietary technical support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services rendered to each client by any engineer. This database of anomalies and resolutions is stored as a readily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Reading United Kingdom or to learn additional information about Progent's online support programs, contact Progent at
Online Support Services Offered Progent
Progent's remote consulting engineers have credentials in a comprehensive array of disciplines. This breadth of capability enables Progent's engineers to manage almost any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to companies in Reading include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent in addition can deliver a wide range of remote desktop support services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center application software to address the special demands of your company, or adding occasional online personnel to supplement your existing Help Desk group to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants offers your workers in Reading United Kingdom immediate assistance from an effective technical support resource with years of experience providing phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's target is to fix and not simply annotate technical issues.
Progent's Mac experts can support the artistic facets of Macintosh systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Reading United Kingdom online network and server monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of operating systems.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
City | Address | Phone | Link |
Reading | 33 King's Road Reading, RG1 3AR United Kingdom |
+44 118 315 0377 | Reading Network Support Services |