For small and midsize businesses in Reading United Kingdom, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of information system issues quickly. This lowers direct expenses since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. Unlike many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes which allow the maximum degree of efficiency for online engineering help and troubleshooting for small business computer networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's powerful service reporting application maintains thorough documentation for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help rendered to each Progent customer by every consultant. This archive of issues and solutions is stored as a readily exploitable support database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Reading United Kingdom or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to customers in Reading include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of information technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and easy management, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most difficult issues occurring in network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to fix even the most complex problems quickly. In common instances, less experienced service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate help for serious network infrastructure issues that are crippling worker efficiency but are outside the comfort zone of your ordinary IT maintenance providers. Progent's CCIE support experts can communicate with your computer system by means of the latest remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-expert remote service experts offer network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM and CISSP network security engineers offer a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover quickly after a serious breach. Security services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Reading United Kingdom Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or customizing Help Desk Call Center software products to handle the particular requirements of your company, or providing temporary online staff to supplement your internal Help Desk Call Center resources to deal with demanding events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals gives your clients in Reading United Kingdom fast access to a dependable support group with years of experience providing telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a crucial driver of company productivity, and Progent's policy is to resolve instead of just track IT problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the artistic facets of Mac computing by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Reading United Kingdom online computer system monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they result in full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
Progent locations in Reading Metro