Fast Remote Help for Reading United Kingdom IT Networks
For businesses in Reading United Kingdom, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools required to resolve the majority of network problems rapidly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where fast fixes somehow turn into major bills. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.
Progent's powerful customer support database application stores detailed histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services provided to every Progent client by any consultant. This archive of issues and responses is organized as a conveniently accessible internal database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts are able to find the best resolutions quickly.
Remote support services provided by Progent to businesses in Reading United Kingdom include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn problems associated with network design, installation, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide excellent value because their deep experience allows them to fix problems quickly. In typical cases, less experienced service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network by means of sophisticated on-line support tools to provide quick, safe, and affordable analysis and remediation.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
Progent locations in Reading Metro
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up quickly after a serious breach. Security solutions available from Progent cover thorough data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Reading Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software to meet the special needs of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with high-demand events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced network consultants gives your workers in Reading United Kingdom fast contact with a large network service resource with years of experience offering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's aim is to fix and not just track technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Reading United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By uncovering looming problems before they grow into downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a combination of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Reading United Kingdom, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help whenever your business requires it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Reading organization relies on a local freelance support technician or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or especially complicated integration problems.
Features of Progent's Remote Network Services for Reading United Kingdom
Progent's online support, remote repair, network security expertise, and network administration services give offices in Reading United Kingdom unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Reading United Kingdom and is also ideal for customers in geographic regions that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online service and asks for no periodic subscription fee for support services delivered during normal business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the unique needs of your company.
- Sophisticated Online Connectivity Tools
Protected remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive onsite service call. Sophisticated remote access software and expert technicians together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-constrained companies whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.