Immediate Online Help for Reading United Kingdom Computer Networks
For companies located in Reading United Kingdom, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick fixes manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to link to your network remotely without violating network security.
Progent's proven service reporting system maintains detailed histories describing the support that Progent's customers have received. Progent's staff consultants have access to the details of services rendered to every client by every Progent consultant. This database of problems and repairs is structured as an easily searchable internal database that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists can determine the best resolutions in the least time.
Online support offered by Progent to customers in Reading United Kingdom include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts can provide computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and certifies a person's network technology skills at the expert level. CCIEs can resolve the most stubborn problems associated with network planning, installation, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their depth of expertise permits them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Reading Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Reading Metro Area.
Progent locations in Reading Metro
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of security solutions to improve the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly after a serious breach. Security consulting services available from Progent cover comprehensive information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; configuring firewalls; building secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Reading Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of seasoned network professionals gives your clients in Reading United Kingdom quick communication with an effective network service group with substantial experience providing telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a solid contributor to business success, and Progent's policy is to resolve and not simply document technical issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply phone-based professional engineering expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Reading United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network support is proactive and automated. By uncovering possible trouble spots before they result in network outages, remote monitoring can minimize disruptive and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Reading United Kingdom, Progent's phone-based network support specialists are ready to deliver effective and affordable system help whenever your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Reading office relies on a local freelance consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected network crises or particularly complex integration projects.
Benefits of Progent's IT Support for Offices in Reading United Kingdom
Progent's remote IT consulting services enable your Reading company to enjoy the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
For most offices in Reading United Kingdom, nearby computer support resources, whether made up of outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, major troubles may occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service specialists provide a convenient, quick, and affordable solution to augment your local help and to transfer valuable information to increase your capability to deal with downstream issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller offices often depend on individual freelance consultants. Although freelance service people carry less internal costs than big support organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains available.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly built environments require proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business demands and ease future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies require advice and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing productivity. They hardly need a computer engineer who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, executing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.