Fast Remote Help for Reading United Kingdom IT Networks
Urgent Phone Support for Reading SystemsFor businesses in Reading United Kingdom, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools required to resolve the majority of network problems rapidly. This lowers immediate costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where fast fixes somehow turn into major bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.

Progent's powerful customer support database application stores detailed histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services provided to every Progent client by any consultant. This archive of issues and responses is organized as a conveniently accessible internal database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts are able to find the best resolutions quickly.

Remote support services provided by Progent to businesses in Reading United Kingdom include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software to meet the special needs of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with high-demand events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network consultants gives your workers in Reading United Kingdom fast contact with a large network service resource with years of experience offering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's aim is to fix and not just track technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Reading United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By uncovering looming problems before they grow into downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a combination of platforms.
How Your Reading Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Reading United Kingdom, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help whenever your business requires it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Reading organization relies on a local freelance support technician or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Services for Reading United Kingdom
Progent's online support, remote repair, network security expertise, and network administration services give offices in Reading United Kingdom unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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    Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout plans, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, train your IT support, team, create a corporate-wide security plan, automate IT management, assist with creating applications, and generate and test a DR/BC plan.

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    Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

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    If your organization does not need emergency online help but you think you will require technical services with your information system soon, you can conserve time and money and ensure that the right expertise will be available when you want it by getting in touch with a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or send email to

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    Microsoft SQL Server 2014 includes major improvements in critical areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services that include system design, deployment, management, troubleshooting, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, optimizing and fixing SCOM solutions and offer companies of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent offers organizations of any size enterprise-class IT online or onsite consulting for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security consulting for businesses varying in size from the small office to the global enterprise.

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    Progentís certified consultants provide small and mid-size companies world-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is the new title for the change management platform formerly called SMS Server. Configuration Manager provides a variety of new features to Systems Management Server 2003 including comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager economically for streamlined OS and application deployment, security patch administration, software tracking, and licensing compliance. Progent's engineers can also help you to migrate smoothly from Microsoft Systems Management Server to Configuration Manager.

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    Progent's Sun Solaris family consulting experts provide small companies and software developers help with managing and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience offers you an easy single consulting firm to show you how to create and manage a secure and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progentís Microsoft-certified engineers can help you to update your desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit desktop computing, design an efficient migration strategy that minimizes operational disruptions, and provide inexpensive, expert remote support to assist you to install 64-bit PC desktop software and application programs on your current computers.

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    Progent's certified Microsoft Office Word and Office 365 Word experts offer a wide range of affordable online support services to assist you to manage your existing Microsoft Word environment or help you to move to a newer version of Office Word. Support available from Progent's experts include VBA software development, identifying and fixing compatibility problems between various versions of Office Word, interfacing Office Word with other Microsoft Office applications like Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training classes customized for individuals or groups.

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  • Nexus 9000 Switch Consultants
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    Nexus switches are engineered to provide the performance, scale, uptime, virtualization support, capacity, security and manageability needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises consulting services to help you to create an optimal switch architecture, set up pilot systems to validate your switching solution, deploy Nexus switches, create and implement effective policies, run security vulnerability evaluations, set up proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, optimize performance, perform capacity planning, and take advantage of the advanced fault-tolerant capabilities available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus switches.

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