Fast Online Support for Recife Pernambuco Computer Systems
For businesses in Recife Pernambuco, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most information system issues rapidly. This lowers direct expenses because solutions use up minimal billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly important in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where quick solutions somehow end up as substantial invoices. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to access your company's computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system keeps detailed documentation for the support that Progent's clients have been provided. Progent's team engineers have access to the history of support provided to every Progent customer by any Progent engineer. This history of anomalies and repairs is stored as a conveniently retrievable support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions promptly.
Remote technical support services provided by Progent to customers in Recife Pernambuco include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can provide network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most complex problems associated with network planning, integration, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise enables them to find solutions for problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated remote support tools to perform fast, safe, and economical diagnosis and remediation.
Recife Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Recife metro area.
Progent locations in Recife Metro
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of networking products. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Access Points planning and integration help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security services offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Recife Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network consultants gives your clients in Recife Pernambuco fast access to an effective technical support resource with years of background delivering telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business productivity, and Progent's aim is to fix rather than just track technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Recife Pernambuco online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By detecting possible trouble spots before they cause network outages, system monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a combination of OS platforms.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Recife Pernambuco, Progent's online computer support specialists are ready to provide professional and affordable IT help whenever your company needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Recife company relies on a regular independent support technician or employs a full time IT staff that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or particularly tough integration projects.
Features of Progent's Remote Computer Services for Recife Pernambuco
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Recife Pernambuco unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Recife Pernambuco and is also ideal for networks in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone help and requires no periodic retainer for services delivered during regular working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for critical application areas. Help available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Development
Apple Mac Help
Amazon MWS Software Integration
By providing a full service centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive IT solutions that match the unique requirements of your company.
- Sophisticated Online Connectivity Software
Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive onsite visit. Effective online connectivity software and experienced engineers together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose clients require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the forefront of network support, performing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.