For small and midsize companies located in Recife Pernambuco, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast repairs manage to end up as substantial bills. Progent's penchant for disposing of technical issues quickly translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to link to your company's environment remotely without breaching corporate security.
Progent's proprietary technical support reporting application keeps detailed records describing all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of services rendered to each client by any Progent consultant. This database of issues and resolutions is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Recife Pernambuco or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to tackle almost any crisis that may occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to clients with multi-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to customers in Recife include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and validates a consultant's technical knowledge at the expert level. CCIEs can deal with the most difficult challenges occurring in network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or locating program updates. CCIEs offer exceptional value since their depth of experience enables them to find solutions for the most difficult problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive timely assistance for serious network issues that are impacting worker productivity but are not within the scope of your ordinary IT support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art remote support tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of online desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security engineers can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Recife Pernambuco Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the budget to support an internal Help Desk Call Center but who require fast response from an effective Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can support you in building an efficient new Call Center or enhancing your established one, selecting or enhancing Help Desk software products to handle the special demands of your company, or adding temporary online personnel to reinforce your existing Call Center team to handle demanding events like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Recife Pernambuco immediate assistance from a reliable network service group with substantial experience delivering telephone-based support and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a major driver of company performance, and Progent's aim is to fix rather than merely record network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting expertise and education in special application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the creative components of Macintosh environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Recife Pernambuco remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By exposing looming problems before they expand into network outages, automated monitoring can minimize disruptive and costly service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Recife Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Recife metro area.
Progent locations in Recife Metro