For small and midsize businesses in Recife Pernambuco, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues quickly. This reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions somehow end up as big bills. Progent's skill at handling technical issues efficiently results in your company conserving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven methodologies that allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.
Progent's advanced customer support database application keeps thorough documentation for the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of services rendered to each customer by every Progent consultant. This database of anomalies and repairs is organized as an easily exploitable proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' internal product engineers so Progent's online consulting specialists can arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Recife Pernambuco or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote network support professionals have certified skills in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to address practically any crisis likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help clients with multi-operating system environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to companies in Recife include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current MS Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most complex problems surrounding network design, integration, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to resolve the most complex problems rapidly. In common cases, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network infrastructure issues that are crippling business productivity but are not within the experience of your local IT support resources. Progent's CCIE consultants can communicate with your environment via the latest on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support including Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security consultants offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recuperate rapidly following a damaging breach. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Recife Pernambuco Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the resources to build and maintain an in-house Call Center but who need fast access to an efficient Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or revamping your established organization, evaluating or enhancing Help Desk Call Center software products to address the special requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to handle unusually busy events such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran information technology professionals gives your computer users in Recife Pernambuco rapid access to an effective support group with extensive background offering telephone-based consulting and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to business performance, and Progent's intent is to solve rather than simply annotate IT issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online and in-depth consulting expertise and education in specific application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Excel. To read additional information about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic aspect of Apple Mac computing by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Recife Pernambuco online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into crashes, system monitoring can head off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Recife Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Recife metro area.
Progent locations in Recife Metro