Fast and Affordable Remote Help for Recife Pernambuco Computer Systems
For organizations located in Recife Pernambuco, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support experience is particularly important in environments that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where quick repairs somehow turn into major invoices. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's environment without compromising network security.
Progent's proven technical support database system keeps comprehensive documentation for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to every customer by every engineer. This archive of problems and fixes is stored as a conveniently retrievable internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Online technical services provided by Progent to businesses in Recife Pernambuco include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the expert level. CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure design, integration, maintenance, compliance, and repair. CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to resolve problems quickly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network using sophisticated on-line support tools to perform fast, safe, and affordable diagnosis and repair.
Recife Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Recife metro area.
Progent locations in Recife Metro
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of connectivity products. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover rapidly after a damaging breach. Security consulting services offered by Progent cover in depth network security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad range of information technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Recife Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of seasoned network consultants offers your computer users in Recife Pernambuco instant assistance from an effective network service group with substantial experience providing phone help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's policy is to resolve instead of just annotate IT issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Recife Pernambuco remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By anticipating emerging problems before they result in network outages, remote monitoring can head off stressful and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Recife Pernambuco, Progent's phone-based network support specialists are ready to deliver expert and affordable system help the moment your company requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Recife office works with a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progent’s Microsoft certified engineers can still provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to deal with sudden network crises or especially tough integration projects.
Features of Progent's Online Network Services for Recife Pernambuco
Progent's online help, remote repair, network security expertise, and network administration services offer businesses in Recife Pernambuco the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Recife Pernambuco and is also ideal for networks in geographic areas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online help and imposes no periodic subscription fee for services delivered during normal business hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized professionals with experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the unique needs of your business.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive personal service call. Sophisticated remote access software and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoft’s popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of documenting and organizing support records allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.