Desktop Support Services

It is becoming increasingly common for traditional desktop applications to be run far from the office that has all the desks. Off-site workers with desktop PCs and laptops now expect the same user experience that they would have if they were physically at the office. Mobile workers with smart phones are becoming dependent on the ability to run email or web-based applications on their handheld devices. To stay productive, off-site workers require secure, dependable, and fast access to corporate applications and data regardless of the computing device they are using. Progent's remote access and wireless synchronization specialists can help you design and configure connectivity solutions for remote desktops, notebooks, and smart phones so they integrate tightly with your business network, allowing you to optimize the productivity of your off-site workforce.

Cisco VPN Solutions for Remote Desktops and Laptops
A Virtual Private Network (VPN) is a special tunnel through a standard Internet connection that provides highly secure and seamless access between your office network and a remote computer or network. VPN offers an off-site user a computing experience that is virtually identical to working at a desktop in the main office. Progent can help you select, configure, and manage VPN solutions from Cisco, the leading provider of VPN technology, that meet your operational needs and budgetary limits. Progent's Cisco certified VPN consultants can help you integrate any of Cisco's connectivity options, endpoints, and platforms.

Cisco provides a variety of hardware and software products for creating VPN solutions to connect remote desktops securely to your corporate network. Cisco head-end hardware products to support VPN connections include VPN concentrators, IOS routers, Adaptive Security Appliances, and PIX firewalls. Cisco's VPN Client software allows remote desktops to communicate with these hardware devices using IPsec VPN tunneling, and Cisco's Easy VPN Server software allows you to preconfigure a client's access policies so that connecting new remote desktops is almost instantaneous.

Smart phone Integration and Synchronization
Progent can help you integrate and manage the latest smart phones including BlackBerry devices, Apple iPhones, PDAs powered by Windows Mobile, and handsets based on Google's Android platform. Progent can help you set up a secure and robust network infrastructure to give authorized smart phone users easy access to email and other critical applications, and Progent can provide troubleshooting support for synchronization problems and wireless activation issues. Progent can also help you centralize and simplify the management of smart phones to reduce the workload of your IT staff.

Apple iOS, Google Android, and Windows Smart Phones and Tablets
The universal adoption of network-attachable smart phones has brought about the BYOD (Bring Your Own Device) revolution that has forced businesses to change their model for networking computing. In many cases IT services staffs lack the bandwidth to keep up with the demands of mobile users for integration services and troubleshooting. Support teams that were accustomed to manage clients with a desktop and possibly a laptop now have to deal with the complexity of managing Apple iOS, Google Android, Windows, and BlackBerry smart phones and tablets. Even if head count has remained stable, the effort required to support a single client has increased significantly. Problems with smart phone activation and deactivation, device reassignment, desktop synchronization, and policy-compliant security have become commonplace and distract IT managers from carrying out other tasks required to keep the information network productive.

Progent's smart phone integration experts offer cost-effective remote troubleshooting and consulting services including iPhone and iPad integration and Google Android smartphone support to help businesses get control over smart phone support and management. Progent can help you resolve individual issues as they occur or design a comprehensive strategy for maintaining a mobile workforce and enforcing the same access and security policies that apply to remote desktop and laptop users. Progent's Microsoft Exchange consultants can help you configure Excel Server 2007 or Exchange 2010 to support smart phones efficiently, or provide Microsoft Exchange 2016 migration expertise or Exchange 2013 migration support so you can benefit from advanced support for smart phone integration. Progent's certified security engineers can assist you with a variety of security and compliance issues such as user authentication, encrypted data communications, rights management, and VPN tunneling.

Blackberry from Research In Motion
BlackBerry mobile smart phones from Research in Motion are one of today's most successful solutions for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other vital business information. As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for businesses of any size, effective integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations often resort to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery capabilities, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry products productively into their IT network.

Progent's consultants can help your business with Microsoft SQL Server integration and Microsoft Exchange Server setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools to help you track and administer BlackBerry smart phones across your company, recommend security policies that are right for your company, customize mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

Contact Progent for Integration Help for Remote Desktops, Laptops, and Smart phones
To find out how Progent can help you with remote desktop and smart phone connectivity, call 1-800-993-9400 or visit Contact Progent.