Progent's Microsoft-certified professionals provide computer support and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting services for Exchange 2003 Server include planning, deployment, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.
For large businesses, Progent can supplement in-house IT groups by offering extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can perform as a transparent nearby supplement of corporate network management. Progent's enterprise consulting services include corporate-wide security, online branch office support, network design, Sarbox conformance, project planning, and world-class support for multi-site network environments based on Enterprise Windows 2003. Progent can offer field engineers and specialists to help with a campus relocation or branch move, or a network designer to help with building or using an Internet Data Center or co-location site.
Progent's Cisco Wi-Fi VoIP phone configuration consultants can provide online and on-premises assistance to help you build and maintain a Cisco wireless VoIP phone deployment by providing integration services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
Progent's Cisco-certified Wi-Fi networking consultants offer online and on-premises consulting and troubleshooting services to assist your organization to design, install, manage, optimize, and debug wireless deployments that utilize Cisco's Meraki access points. Progent's consultants can also help you to plan and implement hybrid networks that combine local and cloud-hosted services and that deliver seamless connectivity, enhanced security and compliance, streamlined management, and dependable performance for all your mobile and desktop devices.
Cisco has developed an extensive product line of routers that includes routers designed to provide the security, bandwidth, and reliability required by organizations from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Progent's IT outsourcing packages provide economical computer consulting for mid-size corporations. Whether it involves designing system architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or building a web-based eCommerce application, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, permitting network support expenses to grow in a more moderate and manageable fashion than is feasible by assembling a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network architecture for your critical Windows-based business software such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.
MS Office Communications Server delivers Instant Messaging and presence in an extensible, enterprise-grade package offering advanced security, transparent integration with additional Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and improved operational efficiencies, enhanced worker output, and stronger IP security. MS Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants can provide online and onsite support and mediation help for your Office Communications Server 2007 deployment and can help your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute an efficient upgrade that will add business value to your IT system
Progent offers live online training for a range of client applications and environments including Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the advantages of traditional in-person instruction, including instant communication between clients and teachers, but avoids the costs of travel and the hassle of trying to accommodate the schedules of multiple students. Offered to individuals or groups of any size, Progent's live online training permits the trainer to run the seminar from a remote facility while the clients can be dispersed across an office or across the the U.S. Live online training supports proven teaching mechanisms such as virtual white boards, real-time questions, and shared desktops. Classes can be short and personalized to specialized topics or extended in duration and broader in coverage.
Progent's certified SonicWall firewall consultants can help you configure, manage, and update SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete security plan and design security into your corporate practices.
Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your servers, such as printers, network appliances like switches and wireless access points, and Internet-of-Things devices such as sensors and robotics.
Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices.
Cisco's security and remote access technology for small to medium sized businesses represent a full range of easy-to-administer protection products to help you protect your entire network infrastructure. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and CCNP certifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your business objectives.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
Progent's Meraki wireless AP experts provide online and on-premises support to assist businesses of any size to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device.
Progent's Cisco Meraki wireless access point consultants provide online and onsite support to assist organizations of any size to design, install, maintain, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical access, performance, security, ease of management and uptime for wired and wireless clients irrespective of their location or device.
Progent's high availability interoffice connectivity and 24x7 system infrastructure professionals can help small organizations create zero-downtime Interoffice connectivity by means of redundant networks with automatic failover. Progent's CCIE engineers can plan and implement fault tolerant Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.
Windows Server 2008 is a major step forward in making information networks more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to offer an improved platform for web hosting and development. Progent can help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, support, training, staffing, network monitoring, and security engineering expertise.
Progent's Cisco-certified wireless integration consulting experts can assist you to configure, manage, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Progent's company culture will make you a more capable consultant by enhancing your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this commitment by attracting the best professional talent for you to work with, offering an advanced system architecture, running custom application tools to deliver the highest quality of service, and by streamlining our business models for attracting and retaining customers.
Progent's ProSight Virtual hosting services offer small and midsize companies a variety of advantages such as lower capital costs, reductions in operational costs, improved executive focus, world-class protection, greater availability, and business continuity.
Progent can assist you with every aspect of Azure cloud migration such as needs definition, prerequisites assessment, solution design, pre-production testing, implementation, automated management, performance tuning, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to set up and debug firewall appliances and VPN connections so that your users can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure resources.
Microsoft Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by offering deep availability of strategic data and a rapid return on investment. Microsoft Dynamics GP confers important business benefits including its ability to expand the reach of your organization, handle your financials, computerize financial operations, standardize procedures throughout your business, refine inventory control, enhance order accuracy, expand sales and minimize lead-time, and increase cash flow. Progent can help you configure and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide expert Dynamics GP consultants to help you derive the full advantages of your Microsoft Dynamics GP business management system.
If you want to update your corporate web site, build internal websites for purposes such as human resources or worker education, design a high-impact web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web designers. Progent's experts can also show you how to build and manage a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to run your web tools.
The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's management team consists of seasoned professionals with years of experience delivering network consulting, technical support, and long-term IT planning to businesses ranging from small offices to global enterprises. Great service requires great personnel, and Progent has assembled a management staff that can provide businesses with the top service value in the industry.
Windows Server 2008 R2 offers high levels of speed, security, availability, scalability, and flexibility that improve output of local, remote, and mobile workers. Progent's network experts can deliver cost-effective remote engineering, technical support, and education services to assist your company to plan, execute, and manage Windows Server 2008 R2 to add significant strategic value to your information system.
Progent's certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security strategy, streamline network administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting Internet Service Providers to design, deploy, administer, optimize, and debug fault-tolerant, extensible connectivity environments suitable for public networks.
Progent's Microsoft-certified engineers can help you to automate desktop PC change and update deployment by providing expertise with administration platforms such as System Center Configuration Manager, SMS 2003, and Windows Server Update Services.
Microsoft Certified Partner Remote Consulting Remote Desktop
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Progent's Citrix-certified consultants can assist your organization to assess the potential business value of the available versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management utilities in your Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to improve the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while lowering the cost of resources and support and simplifying administrative tasks.
Progent can deliver a wide array of cost-effective consulting and support services to help you to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online technical support for single computers or laptops or help you to design and implement a large-scale migration to new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to assist your company to prepare for and implement a site move or merger designed to produce minimal disruption of your business.
If you want to update your production web site, build internal webs for purposes such as HR or worker training, design a high-impact web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's experts can also show you how to build and maintain a secure, robust server and communications network, including remote and wireless access, to support your web tools.
The Contact Center service delivery model adopted by Progent's Technical Response Center offers small companies an affordable option to dependence on independent service individuals by offering extensive technical knowledge accessible to numerous support groups, optional 24x7 availability of urgent assistance, fast escalation to world-class engineers for handling even the most difficult issues, support consistency and dependability, quick follow-up enforced by veteran support administrators, a selection of easy-to-use techniques for requesting support jobs, and excellent process visibility made possible by ticket tracking and accessible via a web-based portal.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless throughput by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user type and locale. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller technology.
Progent's IT outsourcing services for small companies feature planning Server 2003, Microsoft .NET Server, and BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and in-person repair, resolving stubborn integration issues, and creating a comprehensive security strategy. Progent can help you maximize system reliability and performance with fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can assist with requirements assessment, product identification, bill of materials production, vendor selection, purchasing logistics, and full documentation. Progent's IT outsourcing service also features training for office productivity products such as Microsoft Office.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, creating efficient migration methodologies, evaluating and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient internal resources to assemble effective test environments, the lab cuts capital outlay and engineering risk while keeping vital IT initiatives on schedule.
Progent can provide the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security managers are required to master. CISM gives executive management the assurance that those who have earned their CISM credential have the experience and knowledge to provide efficient security management and support consulting.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Progent offers enterprise clients the services of a certified NetApp consultant for online or on-premises expertise for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN deployments quickly and affordably following leading practices.
Progent's Microsoft-certified consultants can provide affordable online support and programming services to assist you to plan, deploy, manage, and maintain SharePoint 2010 environments that can feature web pages that can function as portals, extranets, document management tools, wikis, data marts, business information systems, enterprise search, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's popular desktop applications including Office Excel, Word, PowerPoint, and Project. Progent can help you to migrate from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Progent offers access to the affordable support of online Internet connectivity consultants to assist your company to assess or enhance your Internet services so your Internet access solution matches your business needs. Services provided by Progent's engineers include assessment of your existing bandwidth use, carrier and service plan analysis and ordering, network provisioning, and overseeing a seamless move to a new carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Progent has extensive experience providing a broad range of remote IT consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering expert remote IT consulting and has provided network solutions to organizations in every state. Online support saves travel costs and solves issues faster than onsite service calls.
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and control of wireless APs, tuning Wi-Fi performance by limiting the impact of RF congestion, improving wireless uptime with fast auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user class and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller technology.
Progent's Windows 11 experts can provide a variety of services to support Windows 11 including cloud integration, mobile device management, telecommuter access, security and compliance, automated provisioning, and Call Center support services.
Progent can assist you to create, implement and debug a backup/restore solution built around MSP360 software. MSP360 enables file or image backup/restore for VMs and physical machines, supports all popular public clouds, and allows businesses to build a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss caused by human miscues, system errors, malicious insiders, and external assaults like ransomware. To read more, see ProSight Data Protection Services 360 Backup services.
Progent's Co-managed Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Stealth intrusion checking is an important part of any overall network security strategy. Progent's security professionals can run extensive intrusion checks without the knowledge of your company's in-house IT staff. Stealth penetration checking uncovers whether current security defense systems such as intrusion incident alerts and event history analysis are properly set up and actively observed. Progent can implement continuous automatic PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound product defaults can be combined by hackers into the multi-vector attacks common to modern versions of ransomware.
Progent's support services for software/firmware update management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, network appliances like switches and wireless APs, and IoT devices such as sensors and robotics.
If your company does not require emergency online help but expects to need assistance with your network soon, you can conserve time and money and ensure that the right expertise will be available when you want it by getting in touch with a Progent sales specialist and signing up as a customer. For more information, call 800-993-9400 or send email to email@example.com.
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that minimizes your exposure to a ransomware attack and aligns with your business requirements.
Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT support programs, small and midsize businesses can select a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to provide small business information systems world-class availability, protection, and productivity.
Progent's Microsoft-certified consultants can help your company to evaluate the value of Lync Server for your environment and can assist you to plan and execute an installation of Microsoft Lync Server that consolidates the control of IM and Presence and increases the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can also help you to perform a smooth upgrade to Lync Server from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office programs, and offer online seminars and continuing support for Microsoft Lync Server and other Microsoft technologies.