Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Progent's management team includes seasoned professionals with decades of background providing computer consulting services, troubleshooting, and strategic IT planning to businesses ranging from startups to global enterprises. Great service calls for great people, and Progent stands out by having put together a management team able to provide customers with the top service value in the industry.
Progent is a pioneer in affordably providing world-class IT support to small businesses. Progent's success in handling the network service needs of the historically underserved small company market is the cumulative outcome of major technical and process breakthroughs that have removed much of the conventional expenses out of administering IT service, injected unmatched professional expertise into the IT service mechanism, and significantly accelerated the repair process.
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information.
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2007 migration plan that minimizes productivity disruption, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the background to complete your move quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.
Progent offers the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) strategy based on best practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.
Progent's seasoned application designers and software developers can help your business to build enhancements to Microsoft GP/Great Plains that address the special needs of your business without losing the advantages of Windows integration and connectivity. Progent can also offer help with a range of development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
For smaller companies, computer security and information assurance and regulatory compliance can be too complicated to stay ahead of but too risky to ignore. The largest biggest institutions have been hacked, and the top cloud service providers have occasionally been taken down. It looks as though there's no place to hide. Progent has made it affordable for small and midsize organizations to implement critical security tasks effectively by providing the benefit of billable time to the closest minute with no minimum billing for online help. You can have access to a seasoned information expert to provide just the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of network security including security audits, malware screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a complete security strategy.
Colocation sites allow companies to share world-class data centers for housing network equipment that runs vital applications. Progent's Microsoft and Cisco premier consultants can assist your business with all facets of your colocation program including choosing and moving to a colocation facility, designing system architecture, defining required equipment, on-site and remote troubleshooting, establishing remote network administration, and education your support personnel.
Progent's Cisco Meraki wireless access point experts offer online and on-premises support to assist businesses of all sizes to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients irrespective of their location or computing device.
Progent's certified professionals can assist you to evaluate the potential advantages of Hyper-V-powered virtualization for your business, perform test implementations to verify Hyper-V's compatibility with your line-of-business software, evaluate your network and server infrastructure for optimal performance with virtual server solutions, help you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to track and administer Hyper-V, provide world-class consulting support for enhancing the security of your virtual servers, design and validate disaster recovery processes that maximize system availability, and provide continuing consulting and technical support including low-cost online repair and comprehensive Help Desk outsourcing.
The server cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been radically redesigned to streamline the deployment, configuration, and management of server clusters that offer improved levels of network availability, security, performance, and flexibility. New or enhanced features include automated cluster Validation, revamped setup and installation, improved cluster management, new cluster architecture for maximum availability, hardened security and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of failover clusters, plan and implement an installation, educate your network support staff to manage your failover clusters, provide continuing consulting and technical help services, and create and validate a disaster recovery plan.
Progent offers small businesses two ultra-affordable network security inventory scanning packages that include, at a set price, remotely managed inventory scans of your security profile which are analyzed by certified security specialists who assess the data collected by the scan, present unbiased summaries of your existing network security, and make suggestions for enhancements. Progent has developed two complementary security evaluation packages for external and internal scanning that are priced to meet the budgets of small businesses while delivering enterprise-quality evaluations of your network's vulnerability to attack.
Progent's ProSight Virtual Hosting offers advanced virtual server architecture, a world-class data center, and the technical support services of Progent's Microsoft-certified engineering group to provide small companies with a complete information technology outsourcing solution that improves network availability and protection, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a smaller company can have all of its operating system platforms and key business application servers supported within a safe and reliable facility on a high-performance, non-stop virtual server configured and maintained by Progent's computer service professionals.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating corporate security solutions for information systems with multiple locations, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company plan and deploy a configuration of ISA Server 2004 that meets your IT protection requirements without restricting your productivity.
Microsoft SQL Server 2014 incorporates major improvements in key areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services such as planning, deployment, management, remediation, and software development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Progent provides support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite expertise, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Progent can help your organization to deploy Cisco's infrastructure technology to build a solid basis for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas including compute and storage utilization, security and compliance, versatility, uptime, and recoverability.
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security, uptime, BOYD support, and built-in business intelligence. New features include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to assist organizations of any size to configure, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems rapidly.
Progent's Microsoft engineers can provide advanced expertise in implementing, operating and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of affordable remote support services based on proven best practices to help organizations of all sizes to get all the advantages of this powerful project management solution. Support services available from Progent include system planning, software configuration and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
Progent's ProSight Virtual Hosting service offers proven virtualization technology, a world-class data center facility, and the support expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete information technology outsourcing alternative that improves network availability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical business application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual server set up and maintained by Progent's network service experts.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 including planning HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
Progentís Wireless Consulting Services provide a convenient, economical option for companies of all sizes to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's Private Cloud Hosting service offers complete hosting of a small organization's servers in an environment that delivers the maximum level of availability and scalability and is also simple to transfer to any data center. Progent's Private Cloud Hosting options are built upon mature virtualization technologies that allow small companies with multi- platform environments to economize dramatically on the costs of capital investments, system support, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and local Exchange systems. This permits you to have some mailboxes located on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.
Progent's Solaris family support services offer small and mid-size companies and software developers assistance with administering and supporting Solaris environments that operate with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise provides you with a convenient one-stop source to help you create and maintain a protected and reliable mixed-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Microsoft Windows Enterprise Directory requires extensive field experience to integrate efficiently across a large corporation. Progentís Microsoft Certified engineers are experts in planning, deploying, and maintaining sophisticated Enterprise Active Directory installations. Progentís areas of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with residual beta version configuration objects in online Active Directory systems, and repair of unsuccessful configurations of Active Directory and Active Directory-integrated applications.
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
The QTS Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation site or if your business is planning on migrating your primary or offsite backup equipment to the Herakles data center, Progent offers a variety of budget-friendly consulting services including colocation relocation, equipment deployment and upgrades, infrastructure improvements, project management services, virtualization expertise, offsite monitoring, streamlined network management, application programming, disaster recovery solutions, security evaluation, and the support of Progent's Test Lab.