Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Boston company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Boston, Massachusetts businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a from-home business model, which could be the result of a pandemic or as an element of a business continuity plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current tickets, add information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service allows your company to expand your current Call Center staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Boston, Massachusetts company, call 1-800-993-9400 or go to Contact Progent.

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