Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Boston organization to select the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Boston, Massachusetts organizations to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Call Desk services transparently between your regular support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model based on the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to provide world-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Boston, Massachusetts organization, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24 Hour Private Cloud Virtual Datacenter Hosting Specialist Private Cloud Solutions Technology Professional

  • 24-7 Online Support Services Remote Workforce Video Conferencing
    Remote Workers Video Conferencing Outsourcing

    Progent can help small and mid-size businesses to configure and debug conferencing technology to enable their remote workforce to collaborate effectively with colleagues and clients.

  • 24-7 SCOM 2012 Migration Network Engineer System Center 2007 Remote Troubleshooting

  • Catalyst Switch LISP Configuration
    Cisco Certified Technical Support Services Catalyst 2940 Switch

    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to deploy capabilities that make your network infrastructure highly robust to accommodate time-critical needs, scalable to support future growth, secure enough to guard confidential data, and capable of prioritizing and managing traffic flows to streamline system performance. Progent's CCIE and CCNP certified engineers can help you pick out and integrate Cisco switches that make sense for your company. Also, Progent's certified security specialists can help you develop a comprehensive security policy and set up Cisco switches so they help support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

  • 24/7/365 At Home Workforce Helpdesk Services Computer Engineer Remote Workers Helpdesk Setup and Support
  • 24x7 Boston Crypto-Ransomware Recovery Consulting Boston Cambridge Boston Crypto-Ransomware Repair Boston
  • 24x7 Telecommuters Consulting Experts nearby Boston - Data Protection Solutions Consultants Boston, MA Work at Home Employees Boston Consulting Experts - Data Protection Technology Consultants Boston Massachusetts

  • Email Scoring Thresholds Consultancy
    Email Anti-fraud Intelligence Engineer

    Progent's ProSight Email Guard uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.

  • Aironet 802.11ac AP Upgrade Online Technical Support Aironet 3600 Access Point Remote Support Services
  • At Home Workforce Consulting Services - Boston - Cybersecurity Systems Consulting Boston, MA At Home Workers Consulting nearby Boston - Cybersecurity Solutions Consulting and Support Services New England
  • At Home Workforce Consulting and Support Services near me in Boston - Collaboration Solutions Assistance Boston Massachusetts Remote Workers Expertise - Boston - Collaboration Technology Consultants Boston, Suffolk County
  • BlackBerry Enterprise Server Computer Installation Boston Cambridge BlackBerry Email Consulting Organization Boston, MA
  • Boston At Home Workforce Conferencing Systems Expertise Boston, MA Offsite Workforce Consulting and Support Services near me in Boston - Conferencing Solutions Consultants Boston Cambridge
  • Boston Massachusetts Consulting Support for Network Service Firms near Boston - Transparent Temporary Support Staff Augmentation Consultants for Boston IT Support Firms New England

  • Linux Information Technology Consulting
    Gentoo Linux IT Consultants

    If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that allows you to focus on your field of strategic expertise while avoiding the constant distraction of managing your business network. Through the use of automated network monitoring and by delivering online and on-site support as your company needs it, Progent offers an affordable solution for managing an IT network that features high reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Help Desk Call Center support.

  • Boston Massachusetts Offsite Workforce Boston Guidance - IP Voice Technology Guidance Boston Teleworkers VoIP Systems Guidance Boston, Suffolk County
  • At Home Workforce Boston Consultants - Call Desk Augmentation Assistance New England
  • Boston, MA Microsoft Exchange 2016 IT Consultants New England Exchange Server 2016 Information Technology Consulting Group
  • CISSP Certified Expert Boston Server Troubleshoot Expert Microsoft Expert Boston Computer Network Companies

  • Office 365 and on-premises Exchange Network Consultants
    24-Hour Office 365 and on-premises Exchange Specialist

    Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and associated Exchange infrastructure to reduce hardware costs and management overhead. You can configure Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your organizations to evaluate the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient move from your existing Exchange organization to one that incorporates Exchange Online, train your management team and end users, and provide ongoing consulting and technical support.

  • Boston Remote Workforce Help Desk Augmentation Consultants Boston, MA
  • Cisco SIP and CUBE IT Consultants Cisco SIP Architecture Technology Consulting Services
  • Cisco Service Provider Boston, MA Cisco Small Office Network Consulting Boston, MA
  • Teleworkers Guidance near Boston - Call Desk Augmentation Consulting and Support Services Boston Massachusetts
  • Cisco and Microsoft Certified Expert Boston Small Business IT Outsourcing Companies Network Support Group Boston

  • Top Rated scom 2016 SharePoint integration Network Consulting
    scom 2016 ACS database Onsite Technical Support

    Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for critical applications by offering unified, mixed-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and cloud environments. Progent's consulting team can provide advanced remote and onsite expertise to assist organizations of any size to design, integrate, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring products, or integrate a variety of monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.

  • Computer Consulting Windows 7 Migration Microsoft Windows 7 Migration Consultants
  • Computer Security Consulting Work At Home Job Boston Massachusetts Cisco CCIE R&S Consulting Subcontractor Job Boston, Suffolk County
  • Consultants wireless VoIP phone integration Top Quality wireless VoIP phones and Meraki APs Troubleshooting
  • Cybersecurity Audit Services Specialists CISA Security Audit

  • SMS Server Migration Integration Support
    SMS Server 2003 Migration Network Consultants

    Progentís Microsoft-certified consultants offer small and medium size companies enterprise-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. Configuration Manager 2007 is the new name for the update management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a range of new features to SMS Server such as full automation, integrated Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progentís certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager economically for automated operating system and application software deployment, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help your company to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.

  • Debian Linux, Solaris, UNIX Consulting Services Boston, MA Boston Massachusetts CentOS Linux, Sun Solaris, UNIX Technical Support Services

  • Top Quality ISA 2004 Standard Edition Server Consulting Services
    Microsoft Proxy Server Computer Consultant

    Progent's certified ISA Server consulting experts have extensive backgrounds developing corporate security designs for IT networks with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company design and implement a configuration of ISA Server 2004 that supports your IT protection needs without restricting your productivity.

  • Extended Helpdesk Support Outsourcing Integration Co-managed Support Desk

  • CCIE Expert Certified EMail Virus Information Technology Outsourcing
    Network Support Company Email Mobile Access

    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progentís Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.

  • Firewall Security Consulting Boston Massachusetts CISSP Network Consultant Boston Massachusetts
  • IT Outsourcing Model White Paper Whitepapers IT Outsourcing Examples
  • IT Services Business Development Representative Contract Jobs Computer Services Business Development Representative Part Time Jobs
  • Internet Data Center Tech Consulting New England Colocation Support Consultants Boston
  • Microsoft Certified Professional Telecommuter Job Cisco Consulting Work From Home Job
  • Work from Home Employees Consulting Experts - Boston - Call Desk Augmentation Expertise Boston, Suffolk County
  • Microsoft Dynamics GP-Great Plains Supplier near me in Boston - Database Development Boston Massachusetts Dynamics GP (Great Plains) Boston Partner - SQL Server Support
  • Microsoft SQL Server 2016 Network Assessments Boston Massachusetts Microsoft SQL Server 2017 Network Installation New England
  • Microsoft SharePoint Server 2013 Integration Support Boston, MA SharePoint Server 2019 Specialists Boston, Suffolk County

  • RDBMS Consultant Services
    Specialist Database Programming

    Progent's certified relational database developers offer businesses of any size remote support for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and configuration, database architecture and programming, management support, replication solutions, storage management, tuning, data migration, security and compliance, backup/restore systems, problem solving, and training.

  • Network Integration Windows Server 2012 New England Boston, Suffolk County IT Outsourcing Group Microsoft Windows Server 2019
  • Offsite Workforce Boston Guidance - Cloud Integration Solutions Assistance Boston Offsite Workforce Boston Expertise - Cloud Solutions Expertise Boston
  • Offsite Workforce Consulting Experts near Boston - Support Consulting Boston Remote Workers Support Guidance Boston, Suffolk County

  • Microsoft Exchange Consultant
    Exchange 2013 Active Directory Consulting Services

    Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These enhancements affect vital IT areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.

  • Online Consulting Remote Office Branch Office IT Services

  • PCLinuxOS Linux Consulting Services
    Slackware Linux Professional

    If your company is developing UNIX or Linux applications on a network that includes MS Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the continual hassle of managing your company information system. By using smart network monitoring and by providing online and in-person support as your company needs it, Progent offers an economical way for managing an IT system that provides excellent reliability, protection, and efficiency. Progent's Linux developer support offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, network monitoring, and Help Desk support.

  • Open Now Dynamics GP 2015 Web Client Professionals Engineer Microsoft Dynamics GP 2015
  • PIX Firewall Remote Technical Support Cisco Firewalls On-site Technical Support

  • On-site Technical Support Unified Communications Manager IM and Presence Service
    Collaboration Integration Services

    Cisco Cisco Unified Communications Manager (Unified CM), originally known as CallManager, acts as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and on-premises expertise to help organizations of all sizes to create and maintain Unified CM deployments by providing Unified Communications Manager integration and technical support services that add optimum productivity. Progent's consultants can assist with any facet of CUCM setup and debugging in areas such as integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE support, creating UCS server failover solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.

  • Part-Time CIO Help and Support CIO Technology Consulting Services
  • Emergency Boston Remote Workforce Call Desk Solutions Consulting Experts Boston, Suffolk County
  • Remote Workforce Consulting Services near Boston - Integration Assistance Boston, MA Work at Home Employees Boston Consulting and Support Services - Infrastructure Assistance Boston

  • Consultancy Offsite Managed Backup and Recovery Services
    Urgent BDR and Business Continuity Solutions Consultants

    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data.

  • Remote Workforce Consulting near Boston - Call Desk Augmentation Guidance Boston 24x7 At Home Workers Assistance - Boston - Help Desk Outsourcing Consultants Boston
  • Small Offices Security Consulting Firms Top Ranked Small Business IT Consultant

  • 24-Hour Security Firms Juniper J4350 Router
    Juniper J Series Gateway Protect

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

  • SonicWall Ransomware Protection Cybersecurity Companies SonicWall NSA 3650 Firewall IT Services
  • Specialists Exchange 2003 Upgrade Emergency Microsoft Exchange Computer Consulting
  • Temporary Network Support Staffing Help Consulting Experts Boston IT Staffing for IT Support Teams New England

  • Migrations Microsoft Office
    Migration Companies Microsoft Office 2003

    Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Top Rated Computer Network Support Microsoft Exchange Migration Open Now Microsoft Exchange 2000 Network Service
  • Top Rated Microsoft Experts SharePoint Server 2010 Remote Support Services Computer Consultant SharePoint Server 2010
  • Top SBS 2008 Engineer 24 Hour Microsoft SBS Premium Add-on Consultant

  • Computer Consultancy Group Microsoft Office System
    Microsoft Office System Computer Network Providers

    Progentís IT outsourcing packages provide affordable network support for small organizations. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or creating an on-line business application, outsourcing your network technical services can reduce costs and minimize risks, permitting network service budgets to grow in a more moderate and manageable manner than is feasible by assembling a large, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available network foundation for your critical applications based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

  • Windows Server 2012R2 Live Migration On-site Support Support Outsourcing Windows Server 2012 R2 Private Cloud
  • Work at Home Employees Consulting Experts in Boston - Endpoint Management Tools Consulting Experts Boston Massachusetts Teleworkers Boston Consulting - Endpoint Management Tools Expertise

  • Service Reporting Consulting
    Services Documentation On-site Technical Support

    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.


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