Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Boston organization to select the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Boston, Massachusetts organizations to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Call Desk services transparently between your regular support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model based on the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to provide world-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Boston, Massachusetts organization, phone 1-800-993-9400 or visit Contact Progent.