Boston Work at Home Employees Connectivity Consulting and Support
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Boston organization to select the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Boston, Massachusetts organizations to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Call Desk services transparently between your regular support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model based on the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to provide world-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Boston, Massachusetts organization, phone
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24-7 Online Support Services Remote Workforce Video Conferencing
Remote Workers Video Conferencing Outsourcing
Progent can help small and mid-size businesses to configure and debug conferencing technology to enable their remote workforce to collaborate effectively with colleagues and clients.
Catalyst Switch LISP Configuration
Cisco Certified Technical Support Services Catalyst 2940 Switch
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to deploy capabilities that make your network infrastructure highly robust to accommodate time-critical needs, scalable to support future growth, secure enough to guard confidential data, and capable of prioritizing and managing traffic flows to streamline system performance. Progent's CCIE and CCNP certified engineers can help you pick out and integrate Cisco switches that make sense for your company. Also, Progent's certified security specialists can help you develop a comprehensive security policy and set up Cisco switches so they help support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Email Scoring Thresholds Consultancy
Email Anti-fraud Intelligence Engineer
Progent's ProSight Email Guard uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.
Linux Information Technology Consulting
Gentoo Linux IT Consultants
If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that allows you to focus on your field of strategic expertise while avoiding the constant distraction of managing your business network. Through the use of automated network monitoring and by delivering online and on-site support as your company needs it, Progent offers an affordable solution for managing an IT network that features high reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Help Desk Call Center support.
Office 365 and on-premises Exchange Network Consultants
24-Hour Office 365 and on-premises Exchange Specialist
Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and associated Exchange infrastructure to reduce hardware costs and management overhead. You can configure Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your organizations to evaluate the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient move from your existing Exchange organization to one that incorporates Exchange Online, train your management team and end users, and provide ongoing consulting and technical support.
Top Rated scom 2016 SharePoint integration Network Consulting
scom 2016 ACS database Onsite Technical Support
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for critical applications by offering unified, mixed-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and cloud environments. Progent's consulting team can provide advanced remote and onsite expertise to assist organizations of any size to design, integrate, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring products, or integrate a variety of monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
SMS Server Migration Integration Support
SMS Server 2003 Migration Network Consultants
Progent’s Microsoft-certified consultants offer small and medium size companies enterprise-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. Configuration Manager 2007 is the new name for the update management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a range of new features to SMS Server such as full automation, integrated Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent’s certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager economically for automated operating system and application software deployment, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help your company to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.
Top Quality ISA 2004 Standard Edition Server Consulting Services
Microsoft Proxy Server Computer Consultant
Progent's certified ISA Server consulting experts have extensive backgrounds developing corporate security designs for IT networks with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company design and implement a configuration of ISA Server 2004 that supports your IT protection needs without restricting your productivity.
CCIE Expert Certified EMail Virus Information Technology Outsourcing
Network Support Company Email Mobile Access
Progent's Microsoft-certified experts have two decades of background providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.
RDBMS Consultant Services
Specialist Database Programming
Progent's certified relational database developers offer businesses of any size remote support for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and configuration, database architecture and programming, management support, replication solutions, storage management, tuning, data migration, security and compliance, backup/restore systems, problem solving, and training.
Microsoft Exchange Consultant
Exchange 2013 Active Directory Consulting Services
Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These enhancements affect vital IT areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.
PCLinuxOS Linux Consulting Services
Slackware Linux Professional
If your company is developing UNIX or Linux applications on a network that includes MS Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the continual hassle of managing your company information system. By using smart network monitoring and by providing online and in-person support as your company needs it, Progent offers an economical way for managing an IT system that provides excellent reliability, protection, and efficiency. Progent's Linux developer support offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, network monitoring, and Help Desk support.
On-site Technical Support Unified Communications Manager IM and Presence Service
Collaboration Integration Services
Cisco Cisco Unified Communications Manager (Unified CM), originally known as CallManager, acts as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and on-premises expertise to help organizations of all sizes to create and maintain Unified CM deployments by providing Unified Communications Manager integration and technical support services that add optimum productivity. Progent's consultants can assist with any facet of CUCM setup and debugging in areas such as integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE support, creating UCS server failover solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.
Consultancy Offsite Managed Backup and Recovery Services
Urgent BDR and Business Continuity Solutions Consultants
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data.
24-Hour Security Firms Juniper J4350 Router
Juniper J Series Gateway Protect
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Migrations Microsoft Office
Migration Companies Microsoft Office 2003
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
Computer Consultancy Group Microsoft Office System
Microsoft Office System Computer Network Providers
Progent’s IT outsourcing packages provide affordable network support for small organizations. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or creating an on-line business application, outsourcing your network technical services can reduce costs and minimize risks, permitting network service budgets to grow in a more moderate and manageable manner than is feasible by assembling a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available network foundation for your critical applications based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Service Reporting Consulting
Services Documentation On-site Technical Support
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t release vital service information.
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