Boston Offsite Workforce Solutions Advisor
Call Desk Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Boston company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Boston, Massachusetts businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a from-home business model, which could be the result of a pandemic or as an element of a business continuity plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current tickets, add information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service allows your company to expand your current Call Center staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Boston, Massachusetts company, call
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Urgent Cybersecurity Firms Juniper Junos Configuration
Juniper Junos Configuration Network Consulting
Progent's Juniper-certified network consultants can assist you to design and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to the latest versions. Progent's Junos OS engineers can offer support for Juniper's flagship network operating system to enable your business to streamline the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.
After Hours Juniper Firewalls Cybersecurity Companies
Juniper NetScreen 5400 Firewall Security Consultant
Progent's Juniper Networks-authorized NetScreen engineer can help your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-vendor environments.
Delaware Problem Resolution
Florida Small Business Computer Consulting Company
Progent’s National Support Center offers national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service experts offer telephone support and remote direct network connection to troubleshoot and repair technical problems quickly and economically. The scope of technical experience represented by Progent's staff of country-wide service professionals allows Progent to escalate even the most difficult problems to qualified experts as required.
MS Hyper-V Virtual Server Integration
Microsoft Hyper-V 3.0 Server Consolidation IT Consulting
Progent's certified consultants can assist you to analyze the potential advantages of Hyper-V-powered server virtualization for your company, conduct test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network architecture for smooth performance with virtualization solutions, help you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, establish and validate disaster recovery processes that optimize network availability, and deliver ongoing consulting and maintenance including affordable online troubleshooting and comprehensive Help Desk outsourcing.
Integration Cisco VoIP Phones and Unified CM
Voice Over IP Technical Support Services
Progent's Cisco certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Engineer Exchange 2007 to Exchange 2010 Upgrade
Exchange Server Upgrade Consult
Progent's Microsoft-certified consultants can deliver affordable remote and onsite support to carry out your upgrade to Microsoft Exchange 2010, produce extensive documentation of your upgraded messaging system, train your network support staff and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and provide continuing administrative services and technical support. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Urgent Power View Contract Programmer
SQL Server Reporting Services Programming
Progent can provide online and onsite expertise to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to designing and deploying an advanced BI environment. Progent's BI consultants can help you to support your current reporting environment, help you to upgrade reports and databases from an outdated reporting product to a current solution, and deliver as-needed remote training to meet your individual requirements. Progent’s business reporting consultants offer expertise in the leading business intelligence reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
Office 365 and iOS Support and Setup
Office 365 and Apple iOS Remote Support
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.
IT Consultants SCCM Upgrade
Technical Support Services SCCM Troubleshooting
Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, enables secure end-user self service, and offers a single point of control for managing multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration specialists can assist you with any aspect of planning, installing, using and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.
Dynamics GP Software Configuration
Microsoft Financial Software Configuration
Microsoft Dynamics GP 2010 financial software is a comprehensive business management solution that integrates data and processes throughout your company, communicates seamlessly with other solutions, and brings together employees, clients and vendors regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a reliable, protected computer and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP 2010.
Windows Server 2016 Information Assurance Remote Support Services
Top Rated Windows Server 2016 Hybrid Integration Integration
Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
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