Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Calgary company to pick the appropriate tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Calgary, Alberta companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A fast, company-wide transition to a from-home business model, which could be driven by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their active trouble tickets, add information, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Support Desk organization by sharing responsibilities for Call Center services transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading PSA tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to provide world-class IT support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Calgary, Alberta organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to permit simple problems to fester. .

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    Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

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    Progent's Cisco-certified wireless networking consultants can assist businesses of all sizes to design, deploy, administer and repair Cisco Aironet Wi-Fi access point solutions to provide the performance, range, capacity, expandability, security compliance and manageability required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide affordable online and onsite consulting services for end-of-life and current 802.11ac Aironet APs and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.

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    Nagios and MRTG are powerful, free monitoring utilities that operate with Linux and can be used to monitor UNIX/Linux environments, MS Windows systems, or multi-platform systems where the Linux OS and MS Windows run side by side. The Nagios monitor lets system managers to track system services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth through SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring experts can assist you to use both these programs to streamline and troubleshoot your computer network.

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    For advanced project management assistance, Progent offers the services of veteran IT experts with years of experience in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise customers follow leading practices to make sure development or deployment projects are completed on time and on budget.

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    Microsoft Communications Server provides IM and presence as part of an extensible, enterprise-grade package offering advanced security, transparent compatibility with popular Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved operational efficiencies, increased individual productivity, and better IP security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants offer online and onsite support and troubleshooting help for your Office Communications Server environment and can assist you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add business value to your information network

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    Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to permit less critical problems to fester.

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