Expanding your at-home workforce can have a significant impact on network architecture, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Calgary organization to pick the appropriate tools and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can help Calgary, Alberta businesses to succeed with any facet of building a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your company to expand your current Call Desk team by sharing responsibilities for Call Desk support services transparently between your regular support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your from-home workers, visit Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Calgary, Alberta organization, phone 1-800-993-9400 or refer to Contact Progent.