Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Calgary company to pick the appropriate tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Calgary, Alberta companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A fast, company-wide transition to a from-home business model, which could be driven by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their active trouble tickets, add information, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Support Desk organization by sharing responsibilities for Call Center services transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading PSA tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to provide world-class IT support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Calgary, Alberta organization, phone 1-800-993-9400 or visit Contact Progent.