Expanding your at-home workforce can have a significant impact on network architecture, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Calgary organization to pick the appropriate tools and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Calgary, Alberta businesses to succeed with any facet of building a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your company to expand your current Call Desk team by sharing responsibilities for Call Desk support services transparently between your regular support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your from-home workers, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Calgary, Alberta organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • Cisco and Microsoft Certified Supplemental Helpdesk Support and Help
    Integration Services Supplemental Help Desk

    Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop support are designed specifically for small organizations who need immediate availability of a Help Desk Service Center with expert phone support and effective escalation capability but who have to work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Optional Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

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    Progent can assist small and medium-size companies to install unified endpoint management and monitoring solutions for administering devices used by at-home workers.

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  • Data Center Configuration
    Colocation Consultants

    For large organizations, Progent can leverage internal IT groups by offering world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global businesses with branches, Progent can act as a transparent local extension of corporate network management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and world-class support for multi-site office environments based on Enterprise Windows 2000. Progent can provide on-site engineers and technicians to help with a campus relocation or branch move, or a network designer to assist with building or using an Internet Data Center or co-location site.

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    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design custom line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that let you track your business more thoroughly, turning raw data into useful understanding of your business.

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    Progent can provide fast access to the expertise of seasoned wireless consultants who can assist you to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your company and help you to design, install, maintain, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to help you to select, provision, and place Ubiquiti UniFi Wi-Fi APs for optimal coverage and throughput.

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  • SCCM 2016 IT Consulting
    SCSM 2016 Professional

    Small to middle size businesses can now get all the advantages of System Center Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Premier network support experts. With Progent's economically priced network service programs, small and midsize organizations can choose a simple Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small company information systems world-class reliability, security, and performance.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can expand their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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    Microsoft Project Server Reporting Professionals

    Progent's Microsoft engineers can provide in-depth expertise in implementing, managing and debugging any edition of Microsoft Project Server and can provide a wide range of affordable online consulting services following industry best practices to assist organizations of any size to get all the benefits of this leading platform. Support services available from Progent include system planning, installation and migration, strategies for safe collaboration among local and offsite users, network infrastructure optimization, and specialized online training classes.

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  • Consulting Service Firm Progent Management Information Technology Consultant Progent's Management Team
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  • Engineer ProSight IT Management Outsourcing Award Winning ProSight Remote IT Management Specialists
  • Engineers Cisco NSS3000 Network Storage Systems Cisco SBCS Engineer
  • Envisioning Phase: Requirements Definition Information Technology Consulting Firms Project Methodology Manager

  • Services Microsoft Windows Server 2008 R2
    Microsoft Windows 2008 R2 Technology Consulting

    Progent's Microsoft-certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop test systems and migration strategies, install Windows Server 2008 with your IT environment and applications, educate your support personnel how to run enhanced administration tools, and deliver ongoing consulting and technical support via budget-friendly options such as Help Desk Call Center support and remote technical support.

  • Exchange 2000 Server Technical Consultant Professionals Microsoft Exchange Upgrade

  • Microsoft Windows Small Office Network Consulting
    24x7 Microsoft Office System Tech Consultants

    Progentís IT outsourcing services provide budget-friendly computer support for small businesses. Whether it involves designing system infrastructure, setting up an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or building a web-based eCommerce application, outsourcing your network engineering services can reduce costs and minimize risks, permitting network support expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, all-purpose in-house network support organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust system architecture for your critical applications powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

  • Exchange 2007 Edge Server Consultants Exchange 2007 Edge Server Consulting
  • Work from Home Employees Calgary Expertise - Help Desk Solutions Consulting and Support Services Calgary, Alberta
  • Exchange 2013 Active Directory Online Consulting Exchange 2013 Unified communications Consultants
  • Exchange Server 2010 Integration Support Onsite Technical Support Exchange 2010 Migration
  • Expert Microsoft Certified Configuration Forefront Threat Management Gateway 2010 Forefront Network Inspection System IT Consulting
  • Expert Microsoft Certified Office 365 and iOS Professionals Office 365 Exchange Online and on-premises Exchange Online Consulting
  • Fedora Linux, Solaris, UNIX IT Consultant Alberta Mandrake Linux, Sun Solaris, UNIX Computer Consulting
  • Firesight Support and Integration Cisco Firepower 4000 Series Firewalls Support and Integration
  • Firewall and VPN Network Security Auditor Firewall and VPN Information systems Security Outsourcing

  • 24-7 Exchange Upgrade Specialist
    Exchange 2010 Migration Consultant Services

    Progent's Microsoft-certified consulting experts can assist you to determine the value of Exchange 2010 for your business and can assist you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick payback by improving your productivity, lowering the cost of equipment and support, simplifying management, and consolidating your vital communications technologies.

  • Forefront TMG Network Security Auditing Internet Security and Acceleration Server 2006 Specialist
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  • ISR Routers Computer Engineer Branch Routers Setup and Support

  • Urgent Support and Integration SharePoint 2013 Community Sites
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    Progent has been delivering SharePoint support since the first product was published more than a a dozen years, and Progent has the scope of IT knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide if an on-premises, online or hybrid deployment is best suited for your busi9ness; and select the right version of SharePoint 2013 for your applications. Progent can provide full project management support or can assist in individual tasks related to your SharePoint 2013 migration.

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  • Top Rated IT Consultants VPN
    Cisco VPN Remote Consulting

    Cisco's security and remote connection technology for small organizations represent a comprehensive range of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that fit most closely with your company goals.

  • Juniper SA Series SSL VPN Cybersecurity Consultancy Network Consultant Juniper SSL VPN
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  • Linux Online Network Service Linux Phone-based Server Installation
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    Jabber and AnyConnect Engineer

    Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of all sizes to design, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for the products, technologies and services that make up building a cohesive Cisco Jabber solution including Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration solution.

  • Microsoft Azure hybrid cloud integration Consulting Services Azure enterprise hybrid cloud solutions Consultants

  • SCCM 2016 and SQL Server 2016 Remote Troubleshooting
    SCCM 2016 Security Technology Consulting

    System Center Configuration Manager 2016 automates application and device deployment and updating, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a single control mechanism for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can assist your organization with any aspect of designing, implementing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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  • Microsoft Exchange 2016 Upgrade Planning Consulting Services Microsoft Exchange Server 2016 Migration Planning Remote Support
  • Microsoft Exchange Cluster Technical Support SQL Server Cluster Professional
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  • System Center 2016 On-site Support
    IT Services System Center 2016 and NetApp Integration

    Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, optimizing and fixing SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to assist you to fix serious issues uncovered by Microsoft SCOM 2012.

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  • Microsoft Network Recovery Biggest Microsoft Office System Information Technology Installation Service
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  • Online Troubleshooting Microsoft Operations Manager
    Urgent Microsoft System Center Operations Manager Remote Support

    Progent offers a selection of IT service packages for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem solving abilities of System Center Operations Manager 2007, a state-of-the-art server and IT support product that tracks the reliability, performance, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's economically priced IT support programs, small organizations can select a simple co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.

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    Cisco Content Router Support Services

    Progent provides high availability load balancing consulting covering network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products such as Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

  • Microsoft Sharepoint Server 2019 Install Microsoft SQL Server 2014 Implementation Services

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  • Shared Help Desk Ticketing Consulting
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    Progent's Microsoft certified Consultants offer three ways to help mid-size and large organizations develop an efficient and successful internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process study and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help organizations analyze the numerous high-quality Help Desk application programs on the market and decide what products may be excessively costly, miss key functions, or align poorly with your organization's business goals. Progent also offers temporary staffing for companies who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for vacationing or incapacitated workers.

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  • 24-Hour Meraki 802.11ac Access Point Remote Technical Support
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    Progent's Cisco Meraki wireless AP experts offer remote and onsite support to help organizations of all sizes to design, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users regardless of their mobility or device.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and troubleshooting SCOM solutions and offer organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.

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  • Skype for Business Mirrored Back End Servers Specialist 24x7x365 Skype for Business and SharePoint Consulting

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    Microsoft Consulting Best Practices Onsite Support

    Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices that are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual IT problems quickly.

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    Windows Active Directory requires extensive field experience to integrate optimally across an enterprise. Progentís Microsoft Premier engineers are experienced in planning, deploying, and maintaining sophisticated Enterprise AD projects. Progentís fields of proven competence with Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual legacy software configuration objects in online Active Directory environments, and fixing unsuccessful installations of AD and AD-integrated programs.

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  • Specialist UNIX, Windows Emergency Consultant Services Windows and Solaris
  • Specialists IP address management ProSight domain management Specialists

  • Installation Small Business
    Small Office Computer Consultancy Firms

    Progent delivers the services of Microsoft and Cisco-Certified network support experts to offer customers affordable ways to help businesses optimize the benefits of Microsoft and Cisco technology. For environments that range from small offices to nationwide enterprises, Progent's expert consultants can help you improve your information system's e-mail architecture, protection, reliability, throughput, and network administration.

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  • Top Quality IT Consultants Small Business WAP131 Small Business WAP351 Network Consultants
  • Top Rated Aironet Outdoor APs Integration On-site Technical Support Aironet Ruggedized APs
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  • Windows Server 2019 Kubernetes Containers On-site Technical Support Windows Server 2019 PowerShell Professional

  • WatchGuard Firebox T-Series Firewall Security Contractors
    Security Team WatchGuard Firebox Firewall

    Progent offers consulting services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall product that fits your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.

  • iPad 3 Computer Engineer Apple MobileMe Consultant

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