Buffalo At Home Workforce Solutions Support
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Buffalo organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Buffalo, New York organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Center organization by sharing responsibilities for Help Desk support services transparently between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to provide best-in-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Buffalo, New York organization, phone
An index of content::
Freelance Linux Consultants Work From Home Job
Contract Cisco CCIE Full-Time Job
Progent's Experts Group offers consulting in important areas that include Apple OS networking and programs; Expertise for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and specialized program help; CIO, business analyst, and project logistics outsourcing; Special program design and deployment; Web site, eCommerce, Electronic Data Interchange, and customer portal development and integration; Database support and efficiency help; Management information consulting; and Telecom architecture support.
Top Rated Exchange 2016 Upgrade Setup and Support
Microsoft Exchange Server 2016 Upgrade Planning On-site Technical Support
Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 such as designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.
Exchange 2003 Technology Consulting Services
Exchange 2013 Remote Troubleshooting
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining messaging solutions for companies in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email environment features security, service continuity, easy access for remote and wireless users, time-saving administrative utilities, and productive integration with telephony. Progent provides consulting and support services for Exchange 2016 Server, Exchange 2013 Server, Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 2000. Progent can also assist small or medium businesses to migrate to MS Exchange 2016 Server or Exchange 2013 Server.
UNIX with Windows Network Consulting
Consultants Windows and UNIX
If you are developing UNIX-based applications on a network that has Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your field of strategic know-how without the continual hassle of managing your company information system. By using automated server monitoring and by providing online and on-site support when your business needs it, Progent offers an economical solution for managing an IT system that features excellent dependability, security, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual infrastructure, remote and in-person service and troubleshooting, network monitoring, and Helpdesk support.
Largest Windows, UNIX, Solaris Online Support Services
Engineers Solaris with Windows
If you are producing UNIX or Linux software on a network that has Windows-based processors, PCs, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to focus on your field of strategic expertise while avoiding the continual hassle of managing your business network. By using automated network monitoring and by delivering remote and on-site assistance as your business needs it, Progent represents an economical solution for maintaining an IT system that provides excellent availability, security, and performance. Progent's developer assistance offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, network monitoring, and Help Desk outsourcing.
Server Monitoring Consulting Services
ProSight Remote Server Monitoring Support
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity.
Technical Consultant Meraki Switch Integration
Meraki and Nexus Switch Technology Consulting
Cisco's Meraki family of switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to assist your company to design and deploy a productive network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management tools, set up policies to maintain security and compliance, create and test a disaster recovery strategy, and resolve issues related to any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking infrastructure.
Top Ranked Cisco Management Information Technology Outsourcing Companies
Cisco Architecture On-Call Services
Progent's Cisco CCIE network infrastructure experts can help you to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software consulting.
Consult Online Microsoft Office Training
Live Online Microsoft Office Class
Progent provides customized remote training for an array of client applications and operating systems including Microsoft Office Excel, Word, Access and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online training offers the advantages of traditional in-person seminars, including immediate communication between students and teachers, but eliminates the expenses of transportation and the challenge of trying to synchronize the schedules of many trainees. Offered to individuals or groups of any size, Progent's virtual instruction allows the instructor to conduct the seminar from an online facility while the clients can be dispersed throughout an office or all over the country. Live online education deploys powerful learning tools like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specialized topics or longer in time and wider in scope.
WatchGuard Firebox M4600 Firewall Compliance Auditor
Top Quality WatchGuard Firebox M370 Firewall Security Consultants
Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
ransomware protection Consultancy
Conti ransomware recovery Engineers
Progent's experienced ransomware recovery consultants can assist you to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.
Windows Server 2008 DirectAccess Network Consultant
Top Windows Server 2008 DirectAccess Computer Consultants
Progent's certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, create pilot systems and migration plans, install Windows Server 2008 with your IT environment and applications, educate your support staff how to run enhanced management utilities, and deliver continuing consulting and technical support via affordable options such as Help Desk Call Center service and remote technical assistance.
Windows 10 OneDrive Troubleshooting
Integration Windows 10 Trusted Boot
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and onsite assessment and migration support for Windows 10 offered by Progent's experts include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, teleworker connectivity, data and identity security, automated provisioning and administration, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and ongoing technical help.
Mozy Consulting
Consultancy Linux Backup
Progent offers economical remote support from IT engineers skilled in a wide array of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and smartphones. Progent offers consulting support for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist your company to implement, enhance, or maintain backup solutions for a range of environments including local, edge to datacenter, cloud-based, or a mix.
Office 365 migration PowerShell On-site Support
Exchange Online Archiving Online Consulting
Microsoft supports transparent hybrid environments that combine Office 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and on budget.
Live Online Microsoft Access Training
Live Online Windows 10 Education
Progent provides live remote instruction for a range of desktop apps and environments such as Office and Office 365 Excel, Word, Access and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online training provides the advantages of conventional in-person instruction, such as instant communication between students and trainers, but eliminates the expenses of transportation and the challenge of trying to synchronize the schedules of many workers. Offered to individuals or groups of any size, Progent's virtual training permits the trainer to run the seminar from an online office while the clients can be dispersed across an office or all over the country. Live online education utilizes powerful teaching mechanisms like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specific subjects or extended in duration and broader in scope.
CISSP-ISSAP Security Consultant Services
Top CISSP Certified Network Security Architect Technology Professional
Progent's CISSP-premier cybersecurity consultants can assist organizations of all sizes with any aspect of information system security. Progent can create cost-effective security systems that protect a small business against modern threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing IT resources distributed over a mix of physical sites and public and private clouds.
MRTG Consulting
Nagios IT Consulting
Network monitoring ordinarily involves observing a system's resource utilization in order to uncover throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's UNIX support professionals offer small businesses and developers help with managing and servicing UNIX/Linux and Solaris systems that work with Microsoft-based technology.
Citrix VM desktops Consultant Services
Services Windows desktop virtualization
Citrix has developed a comprehensive line of products that deliver enterprise-level manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic benefits of Citrix technology and show you how to plan, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.
Cisco Network Management Professional Services
Network Management Outsourcing Services
Progent's Cisco-Certified network management consultants can assist you to run Cisco's network management tools alongside a selection of powerful third-party applications to build a comprehensive network management strategy to keep your environment operating reliably, fully utilize limited resources, guard your data, recover rapidly from device breakdown or deliberate attacks, and enable you to expand or reassign valuable resources sensibly and affordably as your business grows.
Skype for Business and iPad Engineers
Skype for Business dial plans Engineer
Progent's Microsoft-certified consultants can provide online and on-premises consulting services for companies of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you create and verify a security environment for your Skype for Business solution that meets regulatory requirements.
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