Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Buffalo organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Buffalo, New York organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Center organization by sharing responsibilities for Help Desk support services transparently between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to provide best-in-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Buffalo, New York organization, phone 1-800-993-9400 or go to Contact Progent.

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