Buffalo Teleworkers Connectivity Support Partner
Help Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce can have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Buffalo organization to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Buffalo, New York organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to augment your current Call Desk staff by splitting delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class desktop support to your at-home workforce, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Buffalo, New York business, phone
An index of content::
Largest Remote Employees Infrastructure On-site Support
Offsite Workers Network Infrastructure Technology Consulting Services
Progent can help small and medium-size companies to design, configure and debug the infrastructure for offsite workers.
Smartphone Online Consulting
Troubleshooting iPhone Integration
Progent’s Wireless Consulting Services offer a fast, affordable option for businesses of any size to deploy, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Dynamics GP Excel Reports Contract Programming Firm
Reporting Dynamics GP Refreshable Excel Reports
Microsoft Dynamics GP/Great Plains software includes analysis and reporting capabilities that let you track all business processes, revenues and expenses, and sales trends with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can enable you to design reports that allow you to analyze your business more completely, converting raw data into valuable business information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce solutions that integrate transparently with Microsoft Dynamics GP.
Amazon AWS hybrid cloud integration Developer
Amazon S3 backup Development Firm
Progent can provide cost-effective remote consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional support to assist you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on schedule and within budget.
ERP Programmer
MAS 90 Contract Programmer
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes customized to address your particular requirements. Progent's consultants also can help you build and support a secure, reliable network foundation to support your ERP, MRP and accounting solutions.
24 Hour 64-bit Processing Consulting
Specialists 64-bit Migration
Progent’s Microsoft-expert engineers can assist your organization to enhance your servers or workstations from 32 to 64 bits. Progent can help your company to understand the costs and benefits of migrating to 64-bit computing, plan an affordable migration process that minimizes business disruptions, and offer economical, expert online support to assist your company to configure 64-bit operating systems and application programs on your current computers.
Top Ranked Wireless Security Scan Engineer
Network Security Inventory Specialist
Progent offers small businesses a pair of specially designed network security inventory scanning packages that include, at a preset price, remotely managed inventory scans of your security profile which are evaluated by expert security specialists who assess the data collected by the scan, deliver unbiased summaries of your existing network security, and offer suggestions for improvements. Progent offers two non-overlapping network security evaluation scanning packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-class assessments of your IT network's vulnerability to assault.
SharePoint 2019 Modern Search Setup and Support
SharePoint 2019 Modern Search Network Consultant
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite consulting, application development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management system.
IT Outsourcing Whitepapers
IT Outsourcing Article
Progent’s IT outsourcing packages offer budget-friendly network support for mid-size companies. Whether it involves planning network architecture, setting up an in-house Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your network engineering services can smooth out costs and eliminate uncertainties, permitting network service budgets to grow in a more linear and manageable fashion than is feasible by assembling a bulky, all-purpose internal IT organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available network architecture for your vital Windows-based business software such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Windows Server 2012R2 Network Consulting
24-7 Windows Server 2012 R2 Live Migration Remote Support Services
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, create test systems and migration plans, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management, team, create a corporate-wide security strategy, automate IT administration, assist with application development, and build and test a DR/BC plan.
Catalyst 2900 Switch Remote Consulting
Catalyst 3850 Switch Remote Support
With Cisco Catalyst switches for small and mid-size businesses, Cisco enables companies to realize all the advantages of bringing smart traffic control to their networks. Cisco's switch product line allows you to deploy capabilities to make your network infrastructure highly robust to handle time-critical requirements, expandable to support future growth, secure enough to guard restricted information, and designed for differentiating and controlling all traffic to optimize network performance. Progent's CCIE certified engineers can help you select and deploy Cisco switches appropriate for your company. In addition, Progent's CISSP certified security specialists can help you develop a strategic protection policy and set up Cisco Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.
CCIE Certified VoIP Phone System Support Outsourcing
Cisco VoIP Phones and CUBE Consulting Services
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Microsoft Windows Server 2003 Cluster Support
SQL Server Cluster Technology Consulting Services
Progent provides Windows 2003 Cluster Server consulting to help your company implement zero-downtime server clusters designed to deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. By assisting you t create zero-downtime server clustering solutions based on Windows Server 2003 Cluster, Progent’s Premier Windows experts make sure that your zero-downtime server clusters are set up to maximize the strategic advantage of your IT network.
SCCM Reporting Professional
Online Help SCCM Software Inventory
Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health reporting, enables safe self service, and offers a common control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help you with any facet of planning, installing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Macintosh OSX Integration
Apple OS X On-site Technical Support
Progent's experts can provide Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and email help, network protection services, and one-on-one training. Progent can assist businesses to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or migrating to Apple's iCloud services. For business networks based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and maintaining a network environment that is available, secure, fast and able to achieve your company's business goals.
ransomware prevention Services
Hermes ransomware protection and recovery Consultant
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to gather information about your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that reduces your exposure to a ransomware attack and meets your business requirements.
24/7 Exchange 2007 Edge Server Consultants
Exchange 2007 Server Engineers
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the background to complete your project quickly and economically. Progent's Exchange 2007 support, repair, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.
PowerPoint 2016 Network System Support Consultant
Microsoft Certified Expert Excel Slicers Integration Consultant
Progent's Microsoft Office and Office 365 consultants can assist companies of any size to integrate Office desktop and Microsoft Office 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast ROI and enables better business results. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with additional core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent's consultants can also assist you to fix compatibility issues between various releases of Office and offers customized online training to individual users and teams.
Amazon AWS hybrid cloud solutions Consultants
Amazon AWS hybrid cloud solutions Consultancy
Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Wireless LAN Engineers
Onsite Technical Support 802.11ac Wi-Fi Network
Progent can help you plan, deploy, manage, and repair a viable Wireless LAN infrastructure, recommend appropriate components, and configure wireless access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you put together a complete 802.11ac wireless network security strategy that is well integrated with the security strategy for your overall business network.
Microsoft Migration Consulting
Networking Organization Microsoft Office
Progent’s IT outsourcing packages offer affordable network support for small companies. Whether it includes planning network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your network, or developing an on-line business solution, outsourcing your network engineering services can contain costs and eliminate risks, permitting network service budgets to increase in a more linear and manageable manner than is feasible by assembling a large, all-purpose in-house network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust network architecture for your critical applications powered by Windows including Office XP, Office 2003, and Office 2000.
Urgent Risk Response Information Technology Consulting
CRISC Certified Consulting Services
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to develop a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, zero-downtime system architecture that addresses availability issues covering a broad range of network technologies and processes.
Small Business Information Technology Management
Migration Firm Small Office
For small businesses interested in Progent's network support outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Technical Support Services Microsoft Exchange 2000 Upgrade
Microsoft Experts Exchange 2000 Server Upgrade Remote Consulting
Years of experience with Microsoft's email products makes Progent among the most qualified computer support companies in California for configuring email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small organizations derive the full benefits of Microsoft Exchange Server under common situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 mail environment, and outsourcing your Exchange Server management.
Windows Server 2000 Upgrade Help
Microsoft Windows 2000 Technical Support Services
Progent's certified Windows 2000 Server experts offer network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and troubleshooting services include network design, deployment, project management, local and remote support, Call Center outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.
Integration Services SQL Server 2014 AlwaysOn Availability Groups
After Hours Support Services SQL Server 2014 and Hyper-V
Microsoft SQL Server 2014 includes significant enhancements in critical areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including system design, configuration, administration, remediation, and application development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.
8800-EX Wireless IP Phone Support and Help
24x7 Technical Support Services SRST
Progent's Cisco CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Top Rated Support and Setup At Home Workers Cybersecurity
At Home Workers Security Consulting
Progent can help small and mid-size organizations to configure network security defense systems and deliver cleanup services required for teleworkers.
Windows 7 Migration Computer Network Support
Computer Consultant Windows 7 Wireless
Progent's certified consultants can assist you to test
24-Hour Windows 2000 Server Integration Services
Windows Server 2000 Upgrading
Progent's certified Windows Server 2000 experts offer network support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and support services include system design, installation, project management, on-site and remote support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Setup and Support Work at Home IP Voice
Online Consulting Work at Home VoIP
Progent can help small and medium-size businesses to set up IP voice solutions to provide their remote workforce the advantage of virtual extensions of the corporate phone system.
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