Enlarging your at-home workforce can have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Buffalo organization to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Buffalo, New York organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Call Desk staff by splitting delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class desktop support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Buffalo, New York business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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