Baton Rouge Remote Workforce Solutions Support and Consulting
Call Desk Solutions Consulting
Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Baton Rouge company to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services ranging from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can assist Baton Rouge, Louisiana organizations to with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a teleworker workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service enables you to supplement your existing Help Desk Call Center team by splitting delivery of Help Desk support services transparently between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Baton Rouge, Louisiana company, phone
An index of content::
IT Services Oracle database administration
Oracle PL/SQL Design Firms
Progent offers fast and affordable remote access to a certified Oracle database administration consultant or an Oracle application developer. Progent offers advanced database administration services for all versions of Oracle including 10g and 11g and can also assist you to design, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also can provide consulting for Streams replication technologies and Oracle Database Resource Manage.
Microsoft Windows 8.1 Migration Professionals
Windows 8.1 Backup and Restore Technical Support
Progent's Microsoft-certified experts can provide a variety of technical services to assist companies of all sizes to deploy, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to create test environments to assess Windows 8.1 and develop and implement Windows 8.1 deployment projects based on leading practices.
Shared Call Center Support Services
Shared Help Desk Online Troubleshooting
Progent's Computer Helpdesk Outsourcing Support Services for PC desktop technical support are intended specifically for small organizations who require fast access to a Help Desk Service Center with expert telephone support and full escalation options but who must operate within a modest IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Expert Escalation, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Applications Selection and Deployment.
Oracle Recovery Manager Services
Consult Oracle DBA
Progent offers affordable online access to an authorized Oracle database administration consultant or an Oracle application programmer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also help design, create, update, or fix Oracle database applications written with SQL and PL/SQL. Progent also provides support for Streams replication tools and Oracle Database Resource Manage.
Learn Office PowerPoint for Mac
Education Microsoft PowerPoint for Mac
Progent offers one-on-one training customized for individuals who wish to broaden their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online classes for Mac application software.
Microsoft Mac and Linux Desktop Technical Support Group
PC Desktop Software Outsourcing Consultant
Progent can deliver a broad array of affordable consulting and support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote help for individual machines or laptops or help your business to design and carry out a large-scale rollout of new or revised OS platforms and business applications. Progent can also supply engineers and technicians to assist you to prepare for and implement a company move or consolidation designed to cause minimal disruption of your productivity.
Office 365 AD Connect Setup and Support
Microsoft Office 365 Gmail migration Configuration
Progent can assist your business to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based resources.
ProSight Remote Desktop Monitoring Consulting Services
ProSight Remote Server Monitoring Computer Consultant
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your business.
Security Consultants Data Leakage Prevention
Technical Support Internet Security
For small and midsize businesses, computer security and regulatory compliance is excessively complex to stay ahead of but too dangerous to overlook. The largest biggest institutions have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's no place to run. Progent has made it affordable for smaller companies to carry out vital IT security projects effectively by offering the benefit of billable time to the closest minute without any minimum billing for online help. You can have access to a seasoned computer consultant to deliver precisely the knowledge you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of system security including security audits, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a comprehensive security plan.
Windows and Solaris Remote Consulting
Specialist Windows and UNIX
If your office network combines UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high reliability, enhanced performance, and strong protection. Progent's UNIX and MS Windows integration support offerings include IT architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and management, online network help and troubleshooting, on-site technical support, and Helpdesk services.
Meraki Wi-Fi AP Setup and Support
Meraki MR52 Access Point Help and Support
Progent's Meraki wireless AP experts provide remote and onsite support services to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and support Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as switches, routers and firewalls to create a seamless ecosystem that provides the same access, responsiveness, security, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or device.
System Design Network Engineers
Office Move Specialist
For large businesses, Progent can supplement internal network support staffs by providing extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or global businesses with branches, Progent can act as a transparent nearby supplement of corporate IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a campus relocation or branch move, or a network designer to help with setting up or using an Internet Data Center or co-location site.
Consultant Services Cisco wireless controller
Android Integration Network Consultants
Progent’s Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to deploy, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Top Rated Troubleshooting Microsoft Exchange Upgrade
Integration Exchange 2003 Server Upgrade
Progent's certified professionals offer technical support and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange Server include planning, installation, project management, local and remote troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive network management outsourcing.
Cisco VoIP Remote Technical Support
IP-PBX Help and Support
Progent's CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Exchange 2019 Hybrid Integation Technology Consulting Services
Top Exchange 2019 Office 365 Integration Support Outsourcing
Progent can help you in any facet of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Shared Support Desk Specialist
Co-managed Help Desk Online Consulting
Progent’s Help Desk Co-management service makes it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading shared professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
ISSAP Certified Cybersecurity Professional
ISSAP Certified Security Architecture Consultants
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough examination and significant experience with network security design. ISSAP consultants have in-depth understanding of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security. Progent's ISSAP-premier security consultants can assist your company with all aspects of architecture security.
Consultants Colocation Center Migration
Colocation Selection Consulting
Colocation data centers allow businesses to share enterprise-class data centers for housing computer hardware that runs mission-critical applications. Progent's Microsoft and Cisco premier consultants can help your small business with all facets of your colocation program including choosing and migrating to a colo facility, creating network topology, defining required equipment, on-premises and remote maintenance, setting up offsite network management, and training your IT personnel.
Les Kent has a 35-year track record of successful technology integration, executive management, marketing, and operations. He has demonstrated a talent for developing sophisticated information technology solutions while working as a network designer, application developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.
iPhone and Cisco ASDM Computer Consultants
iPhone RADIUS IT Consultants
Progent offers cost-effective online assistance to assist your business to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or support a resilient, protected and efficient infrastructure that is best suited to your mode of computing. Progent can also provide remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the strategic value of your information system.
SCCM 2007 Upgrade Information Technology Consulting
Emergency Configuration Configuration Manager 2007
Progent's Microsoft-certified consultants can help you to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance compliance, and increase worker output by making sure that critical applications are always current, managing licensing, and reporting usage patterns so you can make informed purchasing choices. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.
Solaris Network Security Auditor
Sun Solaris Security Consulting
If your company operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a wide range of security areas including security administration procedures, security architecture and models, connection control products and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and web security, and workplace recovery preparedness. CISM and CISSP define the basic skills and worldwide standards of performance that network security professionals are required to possess. These accreditations provide IT management the confidence that those who have earned their CISM or CISSP certification have the experience and knowledge to offer effective security management and engineering help.
Remote Management Consulting Services
Top Remote Server Management Services
Remote server management cards give network managers complete control over a server without the need for a personal presence. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a fault-tolerant company network that includes remote server management cards and Progent can use these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote management cards including Aten remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Sun Solaris Technology Consulting Services
Network Consultants Sun Solaris
Progent's Sun Solaris family consulting services provide small businesses and software developers assistance with administering and maintaining Solaris environments that coexist with Microsoft-based technology. Progent can give your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience offers you an easy single source to help you build and maintain a protected and robust cross-platform network and communications solution that allows Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Information Risk Assessment Consultant
Security Scan Services
Progent offers small businesses a pair of specially designed network security evaluation scanning packages that include, at a preset price, remotely administered scans of your network security profile which are evaluated by expert security engineers who assess the data collected by the scan, present objective summaries of your existing network security, and offer recommendations for remediation. Progent has developed two non-overlapping security inventory packages for external and internal security testing that are priced to meet the restricted budgets of small companies while delivering enterprise-quality assessments of your network's vulnerability to assault.
Professional VMware Site Recovery Manager and NSX
Consultant VMware Site Recovery Manager Compliance
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a DR system powered by VMware SRM.
Online Troubleshooting Monitoring and Reporting
Computer Consultants Microsoft Operations Manager
Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management technology has progressed to the point that businesses of any size can get a degree of network stability that was previously limited to enterprises. Progent offers several RMM solutions available as low-cost services designed to assist you to detect and resolve a most network issues before they can impact productivity.
Project Server Developer Firms
Project Server 2010 Design and Installation
Progent's Microsoft engineers offer in-depth expertise in deploying, using and troubleshooting all versions of Project, Project Server, and Project Online and can deliver a broad variety of cost-effective remote support services based on proven best practices to assist organizations of all sizes to get all the advantages of this leading project management solution. Support services available from Progent include solution design, installation and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training.
SQL Server 2014 Migration On-site Technical Support
SQL Server 2014 Capacity Planning Online Consulting
SQL Server 2014 incorporates significant enhancements in key areas including speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises consulting services that include planning, configuration, management, troubleshooting, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Exchange Server 2016 Migration Configuration
Microsoft Exchange Server 2016 Upgrade Planning Remote Technical Support
Progent can assist you in all facets of your migration to Microsoft Exchange 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.
Microsoft Certified Partner Exchange 2013 Disk Availability Group Consultants
Technology Professional Exchange 2013 Disk Availability Group
Exchange 2013 incorporates major enhancements to the functionality of Exchange 2010 and delivers important innovations as well as a revamped structure. These improvements favorably impact vital facets of IT such as ease of administration, availability, security, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management for Exchange 2013.
Microsoft Certified Partner Skype for Business and iPad Consultants
Award Winning Skype for Business Front End Pool Consultancy
Microsoft Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence consultants can provide remote and on-premises support to assist you to manage and troubleshoot your current Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to design and carry out an efficient Skype for Business migration.
Careers FAQ about Network Consultant
Q and A about Microsoft MCP Contractor
For replies to frequent enquiries about becoming a consultant at Progent, visit Consulting at Progent Questions and Answers.
VMware Infrastructure Consulting
Top Quality VMware vSphere Services
Progent offers the support of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere-powered virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, fault tolerance, and disaster recovery.
Remote Technical Support Meraki MS 400 Series Switch
Meraki and Nexus Switch Remote Consulting
Cisco's Meraki line of access and aggregation switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting to assist you to design and deploy a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management tools, configure policies to maintain security and compliance, develop and test a disaster recovery strategy, and resolve issues related to any facet of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking solution.
Consultants Azure Stack integration
Azure integration Technology Professional
Progent can help small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the typical errors small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and also to manage iPhones and iPads and Google Android smartphones and tablets.
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