Enlarging your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Baton Rouge organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can assist Baton Rouge, Louisiana organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home workforce, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to augment your current Call Center team by splitting delivery of Help Desk services seamlessly between your regular support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your from-home workers, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Baton Rouge, Louisiana business, phone 1-800-993-9400 or go to Contact Progent.