Enlarging your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Baton Rouge organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can assist Baton Rouge, Louisiana organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home workforce, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Call Center team by splitting delivery of Help Desk services seamlessly between your regular support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your from-home workers, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Baton Rouge, Louisiana business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::


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    Progent offers expert remote consulting to help businesses connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Azure hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

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  • Remote Technical Support Meraki Cloud Management Meraki 802.11ac AP Remote Technical Support
  • Remote Troubleshooting Microsoft System Center Operations Manager Microsoft Experts System Center MOM Consultancy
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  • Router Skills Transfer Network Knowledge Transfer
  • SCCM 2007 Asset Inventory Technical Consultant SCCM 2007 Upgrade Network Consultants
  • SCDPM 2012 Security Online Support Services SCDPM 2012 and Windows Server 2012 Setup and Support
  • SCVMM 2016 Load Balancing Support Expert Microsoft Certified SCVMM 2016 Shielded VM Support Services
  • SMS 2003 Upgrade Consultants SMS Server Upgrade On-site Technical Support
  • SMS Migration Specialists Onsite Technical Support Microsoft SMS

  • MCSE Expert Certified Remote Troubleshooting SharePoint Business Connectivity Services
    SharePoint Foundation Remote Technical Support

    Progent has been providing SharePoint support since the initial product was published over a decade ago, and Progent has the scope of IT know-how to help businesses of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid configuration is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in specific tasks associated with your SharePoint 2013 deployment.

  • SMS Server 2003 Upgrade Consulting Services SMS Server Migration Engineer
  • SMS Upgrade Computer Consultant Systems Management Server Integration Support

  • Exchange 2013 Project Planning Network Consultants
    Exchange Server 2013 Technical Consultant

    Microsoft Exchange 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces important new features as well as a revamped architecture. These enhancements favorably impact vital IT areas including manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, create an efficient test and deployment strategy, and train your IT staff to manage your Exchange 2013 solution. Progent can also provide affordable remote support and management for Exchange 2013.

  • SQL Server Management Studio Online Support Services SQL Server 2012 AlwaysOn Availability Groups Remote Support Services
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  • Freelance Cisco CCNA Contractor Remote Support Jobs
    Open Now Freelance Microsoft MCSE Contractor Freelancing Job

    Our Experts Team provides support in key technologies including Apple OS integration and programs; Consulting for Linux-based, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical application support; Chief Information Officer, management information analyst, and project management services; Special program development and integration; Web site, eCommerce, Electronic Data Interchange, and customer information portal development and deployment; SQL support and efficiency consulting; Business intelligence expertise; and Telecommunications architecture support.

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  • SharePoint Server Technology Consulting Services Online Consulting SharePoint
  • Small Business Computer Consulting Firm Progent Start-Up Companies Emergency Consolidate Progent Small Business

  • Online Consulting Meraki Access Point Management
    Largest Meraki Wireless Access Point Support and Help

    Progent's Meraki Wi-Fi access point experts provide online and on-premises support services to assist organizations of any size to plan, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to set up and manage Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a cohesive ecosystem that provides identical access, performance, security compliance, ease of management and availability for wired and wireless users regardless of their mobility or device.

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  • Solaris Network Security Testing Solaris Security Auditing
  • Support Services Visual Basic for Applications for Mac Help and Support SharePoint Server and Mac
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  • Support and Integration wi-fi controller wireless LAN controller Network Consultant

  • Azure migration Coding
    Azure hybrid cloud solutions Specialists

    Progent can help small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment investments. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common mistakes small organizations make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.

  • System Center 2016 Remote Technical Support System Center 2016 Virtual Machine Manager Support
  • System Center 2016 Security Network Consulting System Center 2016 and Hyper-V Integration Online Support
  • System Center MOM Consult 24/7 Computer Consultant Comprehensive Event Management
  • Technical Support SCOM 2012 Fabric Monitoring System Center OpsMgr 2012 Support and Help

  • Cisco Firewall Computer Support Company
    Cisco Switch Remote Support Services

    Progent's Cisco-certified CCIE network infrastructure consultants can help you to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.

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  • Microsoft Server Virtualization Technical Support Services
    Microsoft Server Consolidation Support and Help

    Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and powered by technology first produced by Connectix, provides the performance necessary to accomplish hardware reduction, application upgrade, and server quarantine projects through virtualization techniques in an enterprise-ready computing environment with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at businesses who want to improve ROI in application development and piloting, upgrading from legacy line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can assist your company to evaluate and deploy MS Virtual Server.

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  • Top Ranked ISA 2004 Firewall On-site Technical Support Microsoft ISA Server Consultant

  • Remote Consolidation Microsoft Office 2000
    Microsoft Office 2003 Server Consultants

    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be tempted to allow minor problems to fester.

  • Top Ranked SQL Server 2012 xVelocity Troubleshooting Integration Services SQL Server 2012 Security
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  • Top Rated Microsoft Windows 7 Upgrade Technical Support Services Consultant Microsoft Windows 7
  • Top Rated ProSight Data Backup and Restore Services Consultant Services 24-Hour Specialists BDR and Business Continuity Solutions
  • UNIX with Windows Configuration Windows and Solaris Network Engineer
  • Ubiquiti UniFi Security Gateway Consult Immediate Ubiquiti UniFi WiFi Services
  • Utah Server Migration Specialists New York Computer Outsourcing Consultants
  • Web Site Coder ASP Design Firms
  • Windows 10 Configuration Network Consultant Remote Support Windows 10 Edge
  • Windows 7 Technical Support Emergency Windows 7 Integration Online Consulting
  • Windows 7 Upgrade Network Consulting 24 Hour Microsoft Windows 7 Migration Integration Services
  • Windows Server 2008 Active Directory Consultants Setup and Support Windows Server 2008 DirectAccess
  • Baton Rouge At Home Workers Help Desk Solutions Consulting Experts Baton Rouge, LA
  • Windows Server 2008 R2 Support and Setup Specialist Microsoft Windows 2008 R2
  • Windows Server 2012 R2 Security Integration Support Windows Server 2012R2 Active Directory Professionals
  • iPad and Airport Computer Consulting iPad and MobileMe Setup and Support
  • virtual application delivery Consultants Citrix FlexCast IT Consultant

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