Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Baton Rouge company to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services ranging from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can assist Baton Rouge, Louisiana organizations to with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a teleworker workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Augmentation Service enables you to supplement your existing Help Desk Call Center team by splitting delivery of Help Desk support services transparently between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Baton Rouge, Louisiana company, phone 1-800-993-9400 or visit Contact Progent.