Durham Remote Workers Configuration Consulting Experts
Help Desk Augmentation and Outsourcing Consultants
Expanding your telecommuter workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Durham company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help Durham, North Carolina businesses to with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update their active trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to augment your current Call Desk organization by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Durham, North Carolina organization, phone
An index of content::
Microsoft Certified Partner Exchange 2007 to Exchange 2010 Upgrade Professionals
Exchange Server Migration Services
Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your migration to Microsoft Exchange Server 2010, produce comprehensive documentation of your new messaging system, train your network support team and end users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer ongoing administrative consulting and technical support. Progent can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Consultant IT Outsourcing
Professionals Full Service Outsourcing
Progent is structured to deliver in-depth remote support for all technical areas associated with today’s small business IT systems and allows you to outsource an array of vital, as-needed services such as a temporary CIO to offer senior-level planning and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major projects like site moves orOS upgrades, Cisco-certified consultants for designing high-performance and reliable network infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery experts to help design business continuity plans, and software programmers to create, customize, or repair business applications.
Microsoft Active Directory Professionals
Windows 2008 Active Directory Network Consulting
Windows Enterprise Directory requires extensive field experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier engineers are experts in planning, deploying, and supporting complex Microsoft Enterprise AD installations. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up residual legacy software configuration objects in online Active Directory systems, and repair of unsuccessful installations of AD and Active Directory-integrated programs.
Aten IP9001 Consult
Aten IP9001 Consultants
Remote server management cards give IT administrators full control of a server without the requirement for a personal visit. Through these management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to design, deploy, and support a high-availability company network that incorporates remote management cards and Progent can use these remote server management cards to provide low-cost remote technical support. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
Remote Server Management Technical Support Services
Services Server Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your business.
Windows and Solaris Online Support
Consulting Windows and Solaris
Progent can assist your company to design and execute an efficient transition from a UNIX-based information system to a network based on MS Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to guard your data and reduce productivity disruption by developing an efficient transition plan that protects your current investments in UNIX application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing environment, migration planning and validation, Exchange migration support, information and application software transition, and server and mass storage transition and economization.
Solomon Application Consultants
Support and Integration Microsoft Dynamics NAV
In addition to providing access to Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration assistance, and 1-on-1 or group online training classes customized to meet your specific requirements. Progent's experts also can show you how to integrate and support a protected, reliable network infrastructure to support your ERP, MRP and accounting applications.
CISM Security Security CIO Network Consultants
Microsoft and Cisco Certified Chief Information Officer IT Services
Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer to provide a broad perspective to assist your company select and maintain network solutions appropriate for your current needs and that can serve as a firm foundation for your growth. Progent's part-time or temporary Chief Information Officer services offer economic leverage to companies who want to maximize the benefits from their network expenditures but who are unable or unwilling to take on one more high-level position to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique situation to provide objective recommendations as well as advanced technical help for building and maintaining information solutions that fit the particular requirements of your business.
CIO Consultant Services
Chief Information Officer Network Consultant
Progent offers the part-time or temporary assistance of a veteran CIO who can offer a broad perspective to assist your company select and maintain network solutions appropriate for your present situation and that can be a firm foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide financial advantages to organizations who want to optimize the benefits from their network investment but who are unable or unwilling to take on another executive-level manager to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of engineers certified to maintain all major operating systems and connectivity technologies plus a wide range and application software, Progent is in a unique position to provide unbiased recommendations as well as advanced technical help for developing information solutions that fit the particular needs of your business.
Security Organizations CISM
CISM Certified Cybersecurity Management Consultant Services
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of performance that IT security professionals are expected to master. It gives executive management the assurance that consultants who have qualified for their CISM credential have the experience and capability to provide effective security management and support consulting.
Internal Network Security Scan Professional
External Network Security Scan Consultants
Progent provides small businesses two specially designed network security evaluation scanning packages that include, for a preset price, remotely managed inventory scans of your network security profile which are evaluated by expert information security engineers who assess the data collected by the scan, deliver unbiased evaluations of your current security vulnerability, and offer recommendations for enhancements. Progent offers two non-overlapping security evaluation scanning packages for external and internal security scanning that are priced to meet the budgetary realities of small businesses while providing enterprise-quality assessments of your network's exposure to assault.
Microsoft Expert Office 365 integration with on-premises environments Remote Support
Office 365 IDFix Network Consultant
Microsoft Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email components to reduce capital expense and administrative overhead. You can deploy Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to assist your small businesses to assess the potential advantages of Exchange Online, design a solution that makes sense for your business needs and budget, carry out a non-disruptive migration from your current Exchange system to one that includes Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.
Engineers Lync Server 2013 conference bridges
Lync Server 2013 VoIP Consultants
Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network voice communication. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support services to assist your company to manage and repair your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help you to design and carry out a smooth Skype for Business upgrade.
Urgent Cisco ASA Firewall AVC Configuration Technical Support Services
Cisco ASA and VMware Consulting
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your legacy PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Email Bayesian Analysis Consulting Services
ProSight Email Security Consultant
Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Software Consultants UNIX Online
UNIX Online Outsourced IT Support
Progent offers nationwide urgent phone support and consulting services for businesses who operate Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft Windows technology. Online technical support offers maximum leverage for your IT budget by protecting client productivity and limiting the time billed for computer repair services. Advanced remote access utilities and skilled service specialists and consultants allow Progent to handle the majority of network problems without squandering time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISA certified security professionals to assist you with the most challenging network problems.
Remote Online Technical Support Teleworker Endpoint Security
Integration Work at Home Cybersecurity
Progent can help small and medium-size companies to implement security protection systems and deliver cleanup services needed to support offsite workers.
Multi-site Data Centers Consultant Job Openings
Virtual Office Microsoft Consultants Openings
Progent's business climate will make you a better consulting professional by improving your technical knowledge and increasing the satisfaction of your clients. Progent delivers this promise by recruiting the best consulting experts for you to operate with, providing an advanced system architecture, running specialized software tools to enable the highest quality of service, and by optimizing our operational models for finding and retaining customers.
Sun Solaris Intrusion Detection
Sun Solaris Security Firms
If your company has a Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire enterprise in a wide range of security areas including security administration procedures, security architecture and models, connection management products and methodology, applications development security, operations security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the core competencies and worldwide standards of knowledge that information security managers are expected to possess. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP qualification have the experience and knowledge to deliver effective security management and consulting help.
Security Evaluation Juniper SA Series SSL VPN
Juniper SA Series SSL VPN Audit
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Small Business 100 AP Online Help
Support Outsourcing Small Business WAPs
Progent's Cisco-certified wireless integration experts can assist you to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.
PXE evaluation Lab Professional
Load Aggregation Testing Consultant
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent customers who lack sufficient internal resources to configure proper test environments, the lab reduces capital costs and technical risk while keeping vital network projects on schedule.
Les Kent has a 35-year history of successful network integration, corporate management, sales, and operations. He has shown a talent for developing sophisticated IT solutions in his roles as as a system designer, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major enterprises.
Ubiquiti switch Consultancy
Ubiquiti's UniFi XG AP WiFi access points Consultancy
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances running across multiple sites with any number of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless professionals who can assist your organization to determine the value of Ubiquiti’s UniFi products for your environment and assist you to design, install, manage, and troubleshoot your UniFi solution.
Remote Troubleshooting Teleworker Helpdesk Services
Offsite Workforce Helpdesk Integration
Progent can provide small and medium-size organizations overflow or fully outsourced Help Desk support for offsite workers.
Professionals Security Scan
Internal Security Scan Professionals
Progent offers small businesses a pair of specially designed network security inventory packages that provide, at a preset price, remotely administered scans of your security profile which are evaluated by certified security engineers who interpret the results of the scan, present unbiased summaries of your current security vulnerability, and offer recommendations for enhancements. Progent has developed two complementary network security evaluation scanning packages for external and internal security testing that are priced to meet the budgets of small businesses while delivering enterprise-class evaluations of your IT network's exposure to assault.
Small Business IT Consulting Group
Small Office Computer Networking
For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.
Microsoft Financial Software On-site Support
Great Plains Migration Information Technology Consulting
Progent’s Microsoft certified experts provide a variety of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP package built, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular design you are able to purchase only the functions you currently require, with the option to add users and enlarge functionality when necessary. Progent’s Dynamics GP/Great Plains consulting experts can help you install, customize and administer the current version of Microsoft Dynamics GP or migrate smoothly from an older release.
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