Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Durham organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Durham, North Carolina businesses to with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, organization-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or update their active tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables your company to supplement your current Call Center team by splitting delivery of Call Desk support services transparently between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Durham, North Carolina business, call 1-800-993-9400 or visit Contact Progent.