Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Durham organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Durham, North Carolina businesses to with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A fast, organization-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or update their active tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to supplement your current Call Center team by splitting delivery of Call Desk support services transparently between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Durham, North Carolina business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • 24/7/365 Article IT Outsourcing Example Whitepaper IT Outsourcing Examples
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    If you have a company information system with 10 to 50 network users, Progent's IT outsourcing services save your organization from over-reliance on single freelance consultant while giving you affordable and reliable access to enterprise-class technical support. By providing IT consulting service when you require it, offering specialized expertise for critical technologies, offering unique support such as 24x7 network monitoring, and billing only for services you receive, Progent offers you an economical solution for optimizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to create and support a reliable and safe information network and to benefit from quick access to the skilled support typically available only to enterprises who are able to afford a sizeable in-house IT group.

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    Office 365 is Microsoft's extensive family of client productivity apps and cloud services offered on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans targeted at customers ranging from students and households to enterprises. Progent can provide quick and easy remote access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options offered with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent supports multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.

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    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.

  • Consultants Apple OS X Macintosh OSX Specialist
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    To see answers to common questions about becoming employed by Progent, go to Jobs at Progent Questions and Answers.

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  • Durham Research Triangle, United States CISSP Cybersecurity Contractor CISSP Security Consultant
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  • GIAC Certified Security Auditor
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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the network security capabilities addressed under GIAC accreditation including evaluating network security mechanisms, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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  • Macintosh Virus Protection Consulting 24/7 Apple Mac Spam Filtering Engineer
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  • Microsoft Certified Engineer Exchange 2010 Migration Exchange 2010 Planning Online Help
  • Microsoft Certified Expert Consultancy Office Word 2007 Office Word and SharePoint Consultants
  • Microsoft Certified Expert Desktop VPN Implementation Smartphone Synchronization Computer Networking
  • Microsoft Certified Expert MS CRM Computer Consulting Microsoft Dynamics CRM Specialist
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  • Microsoft Exchange 2019 Network Documentation Microsoft Exchange Server Small Business IT Outsourcing
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  • Microsoft LCS Server Instant Messaging Online Technical Support Microsoft LCS Server 2007 Computer Engineer
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  • Consulting High-Availability Branch office Connections
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    Progentís non-stop interoffice connectivity and fault tolerant network connection consultants can help small organizations create fault tolerant Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís CCIE engineers can design and deploy fault tolerant Inter-office connections based on fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers economical 24x7 interoffice connectivity.

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  • Office 365 Single Sign On Remote Support Office 365 mail flow Setup and Support
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  • Hyper-V Security Support and Setup
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    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware.

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    Progent's webinars provide small companies the cost savings, convenience, and versatility of online seminars and the effective pedagogic techniques of seasoned instructors who use the latest technology to simulate real-time, participatory learning environments. Progent can provide webinar training for key desktop applications including components of Microsoft Office suite such as Office Excel, Word, Publisher, and Visio: Microsoft Dynamics business accounting and management software such as MS Dynamics GP (Great Plains); as well as other popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features as well as a revamped structure. These enhancements affect key areas including ease of administration, high availability (HA), security, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.

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    Progent delivers the help of Microsoft and Cisco-Premier network support professionals to show customers economical ways to help businesses optimize the value of Microsoft and Cisco technology. For environments that span from small offices to nationwide enterprises, Progent's expert consultants can assist you to enhance your information system's e-mail architecture, security, reliability, throughput, and IT administration.

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    Office 365 is Microsoft's expanding family of productivity programs and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at customers from students and home offices to enterprises. Progent offers quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can help you to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid networks that seamlessly integrate on-premises and cloud-based resources.

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  • SQL 2008 Analysis Services Consultancy
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    Progent's Microsoft-Certified SQL consultants can provide an array of support services to assist small and midsize businesses to plan, install, manage, and troubleshoot SQL 2008 solutions so that they realize the maximum business benefit from this state-of-the-art database management technology. Also, Progent can provide assistance with network infrastructure, enterprise-wide security, and application development to optimize the strategic advantage of your computer network.

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    Nagios and MRTG are useful, free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux networks, MS Windows networks, or mixed-platform networks in which Linux and Microsoft Windows run side by side. The Nagios monitor lets network managers to monitor system services including POP3, HTTP, SSH, and NNTP. MRTG permits you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network monitoring experts can show you how to utilize both these programs to tune and repair your computer network.

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