Durham Work from Home Employees Connectivity Consulting
Call Desk Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Durham organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Durham, North Carolina businesses to with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, organization-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or update their active tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables your company to supplement your current Call Center team by splitting delivery of Call Desk support services transparently between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Durham, North Carolina business, call
An index of content::
802.11x Wi-Fi Site Survey Onsite Technical Support
Wireless Site Survey Online Support Services
Progent’s Wireless Site Survey assists you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN adapted to your facilities, offering your business a wireless solution that delivers the reception, performance, load-handling capability, QoS, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.
Windows 2019 Consulting
Windows Server 2019 Encrypted Networks Consult
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Audit CISA Certified
CISSP Certified Security CISA Certified Security Firms
The Certified Information Systems Auditor accreditation is a globally recognized qualification that indicates expertise in information system security audit and control. Certified by ANSI, the CISA accreditation requires that consultants undergo a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Certified network security audit consultant able to assist businesses in the fields of IS audit services, information technology governance, network assets and architecture ROI, IT service delivery, protection of data resources, and disaster recovery preparedness.
Emergency QTS Data Center Consulting Services
Consultancy QTS/Heracles Colocation Center
The QTS Data Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your company is planning on moving your main or disaster recovery equipment to Herakles/QTS, Progent offers a variety of budget-friendly services including colocation migration, system installation and upgrades, infrastructure improvements, project management services, virtual server configuration, offsite network monitoring, streamlined network administration, application development, disaster recovery/business continuity planning and testing, data security evaluation, and the use of the Progent Test Lab.
Online Consulting Small Office Network
Small Business Remote Technical Support
If you have a company information system with 10 to 50 network users, Progent's IT outsourcing services save your organization from over-reliance on single freelance consultant while giving you affordable and reliable access to enterprise-class technical support. By providing IT consulting service when you require it, offering specialized expertise for critical technologies, offering unique support such as 24x7 network monitoring, and billing only for services you receive, Progent offers you an economical solution for optimizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to create and support a reliable and safe information network and to benefit from quick access to the skilled support typically available only to enterprises who are able to afford a sizeable in-house IT group.
Office 365 Deployment Readiness Consulting Services
Exchange Online Archiving IT Services
Office 365 is Microsoft's extensive family of client productivity apps and cloud services offered on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans targeted at customers ranging from students and households to enterprises. Progent can provide quick and easy remote access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options offered with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent supports multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.
VMware Cross vCenter NSX Technology Professional
VMware vRealize Orchestrator vRO Technology Professional
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
24-7 FAQ about Network Consultants Contractor
Subcontractor Job Questions about Contract Network Consultants
To see answers to common questions about becoming employed by Progent, go to Jobs at Progent Questions and Answers.
Online Wireless Site Survey Information Technology Consulting
Wi-Fi RF Coverage Maps Online Support Services
Progent’s Wireless Site Survey helps you to plan and install a Wi-Fi wireless LAN customized for your environment, providing your business a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service.
Engineer Infor SyteLine CloudSuite Installation
Urgent CloudSuite 9.00 Specialist
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates more than 25 years of experience helping manufacturing and distribution companies to manage supply chains and streamline critical business processes to bring products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite services that can range from as-needed guidance to end-to-end solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.
GIAC Certified Security Auditor
GIAC Certified Security Organization
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the network security capabilities addressed under GIAC accreditation including evaluating network security mechanisms, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Supplemental Staffing Integration Services
Supplemental Staffing Remote Support Services
Progent's temporary IT staffing services enable you to meet the need for network support personnel without incurring the costs and hassle that come with identifying and hiring experienced technical workers and without adding to your full-time head count.
SharePoint 2016 Authentication Integration Support
SharePoint 2016 Taxonomy Professional
Progent's Microsoft-certified SharePoint consultants offer economical remote and on-premises consulting expertise, software development, and technical support support for businesses of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Maine Onsite Support
Top Illinois Consultancy
Progent’s Technical Response Center offers low-cost nationwide after-hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer 24x7 phone support and remote secure computer access to troubleshoot and resolve technical problems rapidly and economically.
Consulting High-Availability Branch office Connections
Consultant Services Fault Tolerant Inter-office Network
Progent’s non-stop interoffice connectivity and fault tolerant network connection consultants can help small organizations create fault tolerant Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progent’s CCIE engineers can design and deploy fault tolerant Inter-office connections based on fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers economical 24x7 interoffice connectivity.
Hyper-V Security Support and Setup
ProSight Next Generation Endpoint Protection Online Consulting
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware.
WatchGuard Firebox M370 Firewall Security Companies
Best Cybersecurity Group WatchGuard Firebox T-Series Firewall
Progent offers support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
Part-Time CIO IT Consultants
24/7/365 CIO Remote Consulting
Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer who can offer a broad perspective to assist your company pick and maintain network technology to match your present needs and that can be a solid foundation for your future growth. Progent's part-time CIO services offer financial leverage to companies who want to maximize the impact of their IT investment but who are unable or unwilling to take on one more executive-level manager to their head count. Because Progent is vendor-agnostic, with a large team of engineers certified to support all major operating systems and networking technologies plus a wide selection and application software, Progent is in a unique position to offer unbiased recommendations along with advanced technical support for building and maintaining IT systems that match the special needs of your business.
Urgent wireless IP phone configuration Computer Consultants
IT Consulting wireless IP phone configuration
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are mobile within campus, hospitality, retail or other venues where IT management requires portable phones that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Creating solutions with Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous key pieces of your wireless infrastructure such as wireless access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's certified consultants can provide remote and onsite assistance to help your organization create and administer a Cisco wireless IP phone deployment by providing integration services that range from debugging the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
IT Services Cisco Virtual Private Network
Cisco VPN Consultant Services
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the flexibility to expand with your growing business needs. Progent’s Cisco-Premier network experts are familiar with Cisco’s complete family of hardware and software targeted at eliminating data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user certification, authorization, and tracking from a graphical Web interface.
Consultant Online Microsoft Office Training
Live Online Office Word Trainer
Progent's webinars provide small companies the cost savings, convenience, and versatility of online seminars and the effective pedagogic techniques of seasoned instructors who use the latest technology to simulate real-time, participatory learning environments. Progent can provide webinar training for key desktop applications including components of Microsoft Office suite such as Office Excel, Word, Publisher, and Visio: Microsoft Dynamics business accounting and management software such as MS Dynamics GP (Great Plains); as well as other popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Microsoft Exchange 2013 Setup and Support
Exchange 2013 OWA Outsourcing
Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features as well as a revamped structure. These enhancements affect key areas including ease of administration, high availability (HA), security, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.
Small Business Small Business IT Consultant
Small Offices Solutions Provider
Progent delivers the help of Microsoft and Cisco-Premier network support professionals to show customers economical ways to help businesses optimize the value of Microsoft and Cisco technology. For environments that span from small offices to nationwide enterprises, Progent's expert consultants can assist you to enhance your information system's e-mail architecture, security, reliability, throughput, and IT administration.
Support Hybrid Exchange Online and Exchange on-premises
Help and Support Hybrid Configuration Wizard
Office 365 is Microsoft's expanding family of productivity programs and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at customers from students and home offices to enterprises. Progent offers quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can help you to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid networks that seamlessly integrate on-premises and cloud-based resources.
Supplemental Staffing Specialists
Short Term IT Staffing Remote Consulting
Progent's temporary staff augmentation services enable you to meet the need for IT professionals without dealing with the costs and hassle that come with vetting and hiring experienced technical help and without adding to your full-time workforce.
SQL 2008 Analysis Services Consultancy
Microsoft SQL Server 2008 Remote Support
Progent's Microsoft-Certified SQL consultants can provide an array of support services to assist small and midsize businesses to plan, install, manage, and troubleshoot SQL 2008 solutions so that they realize the maximum business benefit from this state-of-the-art database management technology. Also, Progent can provide assistance with network infrastructure, enterprise-wide security, and application development to optimize the strategic advantage of your computer network.
Lync Server 2013 Consulting
MCSE Expert Certified Lync Server 2013 and SQL Server Specialist
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and secure communications ecosystem that supports a BYOD computing model with IM, presence, web meetings with app sharing, and both IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and handheld devices. Progent's certified Lync Server 2013 experts and network integrators can help you to assess the business benefits of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your management team and users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.
Engineer MRTG for Linux
Nagios for Linux Consultant
Nagios and MRTG are useful, free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux networks, MS Windows networks, or mixed-platform networks in which Linux and Microsoft Windows run side by side. The Nagios monitor lets network managers to monitor system services including POP3, HTTP, SSH, and NNTP. MRTG permits you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network monitoring experts can show you how to utilize both these programs to tune and repair your computer network.
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