Expanding your telecommuter workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Durham company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help Durham, North Carolina businesses to with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update their active trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to augment your current Call Desk organization by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Durham, North Carolina organization, phone 1-800-993-9400 or refer to Contact Progent.