Enlarging your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Monterey organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Monterey, California businesses to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which might be driven by a pandemic or as a component of a disaster recovery process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their current trouble tickets, add details, and append screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows your company to supplement your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your from-home workers, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Monterey, California company, call 1-800-993-9400 or refer to Contact Progent.