Expanding your remote workforce can have a major impact on network architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Monterey company to select the appropriate tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Monterey, California companies to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide switchover to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services utilize Progent's nationwide team of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service enables you to supplement your current Call Center organization by sharing delivery of Call Center support seamlessly between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the number one PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver world-class desktop support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Monterey, California company, phone 1-800-993-9400 or go to Contact Progent.