Enlarging your at-home workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Salinas company to pick the right technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Salinas, California organizations to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a teleworker business model, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their active trouble tickets, add details, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service enables your business to expand your current Support Desk staff by sharing responsibilities for Call Desk services seamlessly between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can help your company to provide world-class technical support to your at-home workforce, go to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Salinas, California organization, phone 1-800-993-9400 or go to Contact Progent.