Enlarging your at-home workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Salinas company to pick the right technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Salinas, California organizations to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a teleworker business model, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their active trouble tickets, add details, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to expand your current Support Desk staff by sharing responsibilities for Call Desk services seamlessly between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can help your company to provide world-class technical support to your at-home workforce, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Salinas, California organization, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent can assist your company to design and execute a smooth transition from a Sun Solaris-based information environment to a network powered by Microsoft Windows and suited for running Microsoft's popular office productivity products, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your data and minimize business disruption by designing an efficient migration plan that preserves your existing assets in Solaris application and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of existing environment, transition strategy and validation, MS Exchange migration expertise, data and application migration, and server and storage migration and consolidation.

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    If your organization does not require immediate online support but expects to require assistance with your network soon, you can save time and money and ensure that the appropriate IT skill will be ready when you want it by getting in touch with a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or send email to information@progent.com.

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    Small to mid-sized companies can now get all the advantages of Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier network support experts. With Progent's economically priced IT support packages, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to provide small business information systems enterprise-class reliability, protection, and productivity.

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    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and VPN appliances such as the Raptor and VelociRaptor line or show you how to migrate to newer firewall technology. Progent can also help you create and execute a complete security strategy that can include firewall and VPN appliances and software, outsourced security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop resource for continuing technical support, administration, training, and security expertise.

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    Progent's ProSight portfolio of managed IT services are designed to provide businesses who have small internal network support teams with affordable help from enterprise-class management tools and technical experts. Advantages of Progent's ProSight line of managed services include predictable network management costs, smart automation of common administrative processes, ongoing adoption of the latest technology, smooth transition from legacy technology to up-to-date solutions, close alignment of computer technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business instead of fast-evolving information technology.

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    Progent's Microsoft-certified ISA Server consulting experts have long experience with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed web gateway that delivers a single-server platform for an array of security functions including an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits customized reports generated by SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out test and production deployments; interface Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Medium-size companies can get all the advantages of Microsoft Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Premier Certified network consulting professionals. With Progent's affordably priced network service packages, mid-size businesses can choose a simple co-sourcing package based on Operations Manager with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online service. For companies with mission-critical environments who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer mid-size company information systems enterprise-class reliability, protection and productivity.

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    Progentís Microsoft-certified consultants can provide businesses of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for intelligently coordinating people, groups and information. SharePoint Server provides a central location for your workers or customers to access, organize, share and interact with useful data, files, and applications and to communicate with other people. Microsoft SharePoint allows quicker and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services join workers, clients, workgroups and projects with the data theyíve created in a manner that makes data convenient to locate, download and re-use. Progent's certified SharePoint experts can assist you to support your current SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.

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