Expanding your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Salinas company to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Salinas, California businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, organization-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update the status of their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service enables you to expand your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center services seamlessly between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Salinas, California company, phone 1-800-993-9400 or refer to Contact Progent.