Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your San Rafael company to select the right tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent offers services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist San Rafael, California companies to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Support Desk support services seamlessly between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your San Rafael, California company, call 1-800-993-9400 or visit Contact Progent.



An index of content::


  • 24 Hour Online Technical Support SCCM 2012 Intune Integration Microsoft Certified Expert SCCM 2012 Policy Settings Technical Consultant
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    Progent's Jabber consultants offer remote or on-premises support to assist businesses of any size to design, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced support for all the products, technologies and services that make up building a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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    Progent's Microsoft-certified consultants can help you evaluate the economic case for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate version of Microsoft SharePoint for your application, provide configuration and deployment expertise, assist you to install Microsoft SQL Server as a supporting database manager, improve your network infrastructure, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint 2007, design a comprehensive security plan that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Small to mid-sized companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft Certified IT consulting professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems enterprise-class availability, protection, and performance.

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    Progent is looking for a range of full-time employees including solutions-driven MCSEs; system consultants with Cisco CCNP or CCIE certification; and specialists in advanced network design with backgrounds in mobile connectivity, wireless networking, non-stop environments, business continuity solutions, data protection, and virtual servers. Progent is also seeking desktop support experts, remote service professionals, and CISSP or CISM accredited security consultants. We are also hiring veteran managers able to perform effectively in our dynamic, virtual office model. Progent contracts freelance professionals who have proven expertise and hands-on experience in important IT topics outside Progent's main service concentration. Our Experts Team employs contractors who can provide consulting and development services for strategic applications such as MRP, Enterprise Resource Planning, or CRM; possess deep expertise with popular operating systems such as Linux derivatives, Macintosh, or Sun, or offer expert help in technologies such as telecom, web site design, Electronic Data Interchange, eCommerce, or database management. Independent contractors certified by Progent cooperate with Progent's full-time engineers to provide end-to-end IT services for small company networks.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or on-premises integration and troubleshooting services to assist your organization to design, configure, update, tune, administer and troubleshoot Aironet wireless AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace layout, building structure, and expected network traffic.

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    Remote continuous monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can afford a level of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as economical service packages designed to assist you to detect and fix a most network issues before they get big enough to disrupt your business.

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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, optimize, manage and troubleshoot firewall environments built on Cisco ASA firewalls with Firepower Services.

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    SQL Server 2005 offers indispensable, standardized tools to IT experts as well as to network users, lessening the difficulty of creating, integrating, administering, and accessing company data and analytical applications in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in designing and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that acts as a one-server platform for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront TMG 2010 provides advanced web security reporting capabilities, permits custom reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help you to plan and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint; install Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

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  • Apple Mac Virus Protection Cybersecurity Consultancy
    Remote Consulting OS X and Cisco Security

    Progent's CISM-certified security consultants can help you protect your Apple Mac network through expert support offerings including performing security audits, recovery from virus and worm penetrations, setting up firewalls, integrating secure remote and mobile connectivity, deploying automated programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the specific goals of your corporate network.

  • Small Business IT Consulting Firm Network Outsource Small Office
  • Small Business Network Support Outsourcing Specialists Small Business Network
  • Small Office IT Consultants Microsoft Office 2003 Top Quality Microsoft Office 2000 Small Office IT Consulting
  • Small Office Setup and Support Small Business Network Consultants
  • Solaris Online Technical Support Solaris Consultants




  • Les Kent has a 35-year history of successful technology integration, executive management, sales, and operations. He has shown a talent for developing elegant information technology solutions while working as a network architect, application developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global corporations.

  • Stealth Penetration Testing Security Company Penetration Testing Technical Support Services
  • Work from Home Employees San Rafael Consulting Services - Help Desk Call Center Augmentation Consulting
  • Support Dynamics GP/Great Plains Features Dynamics GP Software Integration Support
  • Support Outsourcing UCS server Unity Connection Online Support
  • Support Outsourcing Work at Home Endpoint Management Work at Home Endpoint Management Network Engineer
  • Support Services Cisco ASA and VMware ASA and PIX IT Consultant

  • 24/7 Antispam Support and Integration
    Immediate Antivirus Technical Support Services

    E-Mail Guard represents a comprehensive service for defending against spam and viruses. E-Mail Guard handles the protection and administration of company email by providing continually improved spam and virus filtering, policy management, content filtering, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting utilities plus outbound email filtering to let you troubleshoot your e-mail system and specify and enforce corporate email policy.

  • Support Services Microsoft Windows 7 Evaluation Technical Consultant Windows 7 Migration
  • Support Services Windows 2003 Cluster Non-stop Clustered Servers Computer Consultant

  • Windows Server 2016 Failover Clusters Support Outsourcing
    Windows 2016 Disaster Recovery Support Services

    Progent's Windows Server 2016 disaster recovery experts can help your organization to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.

  • Support and Setup SQL Server 2012 Reporting Services SQL Server Management Studio Technical Support
  • System Center 2016 Security and Compliance Technology Consulting Services System Center 2016 Security Technical Consultant
  • Technical Support Exchange 2013 Data Loss Prevention Microsoft Exchange 2013 eDiscovery IT Consulting
  • Technical Support Services Internet Data Center Co-Location Online Support

  • Compensation for Cisco Consultants Telecommuter Job
    Compensation for Cisco Engineer Virtual Office Job

    Progent's compensation structure is built on revenue sharing, so similar to being a freelance consultant, your earnings are entirely driven by your generated revenue. Certain of our support staff stress quality of life and elect to consult at an easy pace, using our self-determined schedule to pursue individual pursuits such as mountain biking, car racing, skiing, surfing, vacations, or spending private time with family and friends. Others use the chance to earn big bucks via lots of work and extended hours. Progent fully encourages either end of the spectrum and any point in the middle.

  • San Rafael Telecommuters Help Desk Call Center Outsourcing Guidance San Rafael Marin County
  • Technology Consulting ProSight Server and Desktop RMM ProSight Server and Desktop Management Support and Setup
  • San Rafael Work at Home Employees Call Desk Outsourcing Consulting San Rafael Marin County
  • Technology Professional Active Directory Health Check Network Infrastructure Asset Report Technology Professional
  • Work from Home Employees Guidance nearby San Rafael - Help Desk Augmentation Consulting Services San Anselmo, Belvedere CA
  • Telecommuters Expertise - San Rafael - Cybersecurity Solutions Expertise San Rafael Marin County Work from Home Employees Consulting Experts near me in San Rafael - Cybersecurity Solutions Consulting and Support Services San Rafael Marin County
  • Teleworkers San Rafael Consulting Services - Cloud Integration Technology Assistance Novato, Larkspur San Rafael Remote Workers Cloud Solutions Expertise Marin County

  • Top Microsoft Engineer Dynamics GP 2015 R2 Integration
    Dynamics GP 2015 Azure AD Engineer

    Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, works with popular smart phones and tablets, permits one-time sign-on with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, extends the Web Client, and delivers more than 100 enhancements to various applications. Progent's Microsoft-certified consultants have the broad knowledge and hands-on experience to resolve the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this powerful product.

  • Top Linux Network Monitoring, Nagios and MRTG Consult Consulting Services Nagios for Linux
  • Top Network Architect Certified Microsoft Partner Certified Microsoft Partner Server Consulting
  • Top Quality Network Engineer Hyper-V 2016 Windows Server Hyper-V 2016 Hybrid Cloud Network Consultant
  • Offsite Workforce Consulting Experts near San Rafael - Call Desk Solutions Guidance Novato, Larkspur
  • Top Ranked 802.11x Wi-Fi Site Survey Specialist Online Wireless Site Survey Consulting Services

  • 24/7 Adaptive Security Device Manager Support and Setup
    Emergency ASA and PIX Firewalls Computer Consultant

    Progent's Cisco-premier CCIE network engineers can assist your company to maintain your current PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services

  • Top Rated Windows 7 Integration Computer Consultant Windows 7 Evaluation Technical Consultant
  • Top Windows Server 2019 and SCVMM Onsite Technical Support Windows Server 2019 and SQL Server Online Support
  • UNIX Upgrade Consulting UNIX Migration Consulting
  • UNIX, Windows Engineer UNIX, Windows Engineers

  • Idaho Network Consulting
    Cisco and Microsoft Certified Experts California IT Consulting Group

    If your company does not need emergency remote help but expects to need technical services with your network in the near future, you can save time and money and guarantee that the appropriate IT skill will be ready when you want it by contacting a Progent sales specialist and signing up as a customer. For more information, call 800-993-9400 or email information@progent.com.

  • Urgent IT Services Systems Management Server Engineer SMS Server Upgrade
  • VBA for Mac Specialists Top Onsite Technical Support macOS and Windows
  • Virtual Call Desk Support and Integration Virtual Service Desk Configuration
  • Windows 10 Edge Information Technology Consulting Expert Microsoft Certified Integration Company Windows 10 Migration
  • Windows 8.1 Remote Desktop Computer Tech Best Windows 8 Technology Professional
  • Windows 8.1 Work Folders Consultants Windows 8.1 Security Engineer
  • Windows Server 2008 Hyper-VI Online Support Top Remote Technical Support Windows Server 2008 R2
  • Windows Server 2008 R2 Remote Consulting Windows Server 2008 Hyper-VI Computer Consultants
  • Windows Server 2012 R2 Configuration Manager Computer Consultant Engineer Windows Server 2012R2 Storage Spaces
  • Windows Server Update Services Professional Microsoft SUS Professionals
  • Windows, Linux, UNIX, Solaris Engineer Linux with Windows Consulting

  • Ubiquiti's UniFi XG AP WiFi access points Engineer
    Ubiquiti UniFi wireless LAN Engineer

    Progent can provide fast access to the expertise of seasoned wireless specialists who can help you to determine the advantages of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, manage, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to choose, provision, and position UniFi wireless APs for optimal signal coverage and performance.

  • Windows, UNIX, Solaris Configuration Microsoft Certified Solaris with Windows Specialist
  • Work from Home Employees San Rafael Expertise - Collaboration Technology Consultants Mill Valley, Corte Madera CA Telecommuters San Rafael Guidance - Collaboration Technology Assistance Ross, Tiburon CA

  • System Consultants Microsoft Office System
    Microsoft Office System Small Business Computer Consulting Services

    Progentís IT outsourcing services offer budget-friendly computer consulting for small businesses. Whether it involves designing network infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your system, or building a web-based eCommerce application, outsourcing your IT engineering services can contain expenses and minimize risks, permitting network service budgets to increase in a more linear and manageable manner than is feasible by assembling a large, all-purpose internal IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and highly available system foundation for your critical business software powered by Windows including Office XP, Office 2003, and Microsoft Office 2000.

  • Work from Home Helpdesk Services Remote Technical Support Offsite Workers Helpdesk Services Information Technology Consulting

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