Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your San Rafael company to select the right tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent offers services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist San Rafael, California companies to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Support Desk support services seamlessly between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your San Rafael, California company, call 1-800-993-9400 or visit Contact Progent.