Expanding your telecommuter workforce may have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Chesapeake company to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Chesapeake, Virginia organizations to with any facet of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Network Infrastructure for a Remote Workforce
Integrating the network infrastructure needed to support a remote workforce can be particularly complex if you have to manage a combination of personal hardware such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's background delivering online help for both legacy as well as current technologies in remote office venues allows you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Support services available from Progent to help your company to create a high-functioning telecommuting infrastructure include:
VoIP Solutions for Remote Workers
Expanding the company PBX environment to accommodate remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can help organizations of any size to design or tune a remote IP voice service that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses optimize their existing Cisco VoIP systems to support a growing remote workforce.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from major technology companies support online meetings, video conferencing, chat, and screen sharing for both onsite users and at-home workers. Many companies utilize a mix of products to meet the needs of their various partners and clients. Progent can help your organization to maintain your current voice/video conferencing environment and enhance the experience of your at-home workforce.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful environment of productivity apps that deliver a cohesive user interface for exchanging information throughout multiple sites and on a broad range of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange Server since their initial publication and can assist businesses to configure these flagship collaboration platforms to optimize the productivity of your remote workers.
SharePoint utilizes web sites to promote collaboration and information sharing by offering policy-based access to content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint permits you to build protected web portals that permits remote workers to see and edit consolidated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint consulting services, visit SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, go to integration expertise for Exchange Server.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues anywhere can retrieve them securely through a browser. Provided with Office 365, OneDrive enables at-home workers to jointly author files. Edits created offline are uploaded when you go back online. To learn about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration for At-Home Workers
Progent can provide advanced online assistance for enabling businesses to build, manage and troubleshoot integrated network models that incorporate physical data centers, telecommuters, branch offices, and cloud resources. Progent can provide expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with cloud access, identity, and cybersecurity.
Azure is a popular family of cloud services that enables you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent can also help you create protected access to Azure for telecommuters by configuring and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting services for Azure, visit Microsoft Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Office applications and cloud services are provided in a variety of bundles intended for customers ranging from individuals and small offices to large corporations. Progent offers quick and easy remote access to consultants knowledgeable about Office 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription bundles available for Office 365 and deploy 365 apps for your remote workers to achieve top business value. For details about Progent's expertise for Microsoft Office 365, visit Microsoft Office 365 consulting services.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product product suite. Office 365 Exchange Online offers the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide as-needed assistance to get you past challenging technical bottlenecks and can also provide end-to-end project management services to make sure your teleworkers have easy and safe access to your Exchange Online deployment. For information Progent's support services for Exchange Online, refer to Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's leading provider of cloud-based services. Progent offers quick and economical online access to cloud integration consultants who can help your business to plan, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture so your users have a productive computing experience regardless of whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can assist your organization to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage services, and streamline access management for teleworkers with Google Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's unified management technology to control and monitor your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a teleworker business model, which might be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center services.
Cybersecurity for Telecommuters
At-home workers commonly use their personal equipment and work in an unsecured space. This increases their vulnerability to cyber attacks and calls for careful use of firewalls, remote endpoint monitoring, and the enforcement of policies that follow leading practices. Progent's veteran roster of certified data security experts can help you to plan, implement and administer a compliant cybersecurity solution that protects sensitive data in networks that incorporate telecommuters.
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and recovering vital information so as to prevent data loss and reduce recovery time in the event of storage problems due to equipment issues, programming hiccups, user error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized platform for protecting critical information by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint devices can be personally owned or business owned. Network admins managing the endpoint computers of at-home workers can utilize Intune to provision and authenticate apps on managed devices, push updates and certificates, configure rules for accessing data and resources, manage passwords, establish VPN connections, control how teleworkers share information, establish threat defense, ensure security compliance, and delete corporate information from missing, stolen or decommissioned endpoint devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X computers. For information about Intune and to find out how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workers, see Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual software delivery technology for access control, app management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Chesapeake, Virginia business, phone