Chesapeake Offsite Workforce Configuration Consulting and Support
Solution Planning, Configuration, Administration and Troubleshooting Consulting
Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Chesapeake organization to pick the right tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Chesapeake, Virginia organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote workforce can be particularly complicated if you must manage a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of OS software and firmware levels. Progent's background delivering remote help for both outdated as well as current IT products in virtual office venues allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential updates. Services available from Progent to assist your company to create a productive work-at-home infrastructure include:
- Virtual Private Network technology makes it possible to create a secure connection for authorized at-home workers to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your telecommuters to utilize Cisco's popular AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a remote computer's desktop. This technology gives IT managers more control over the computing environment of at-home employees and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent can provide expert online consulting for setting up routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wireless networks, often supporting the whole family and visitors, are frequently utilized by telecommuters to connect to their router for work. This can create performance as well as cybersecurity problems. Progent can assist you to resolve these issues by delivering expertise that include Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration help.
- Internet access solutions impact the speed and availability of connections between at-home workers and the company network. Vital processes may demand redundant Internet access in case the primary connection fails. Progent offers guidance for selecting service providers, picking sensible bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for At-Home Workers
Extending the business phone system to include remote users is vital to maintaining a productive work-at-home solution. A broad range of cloud-based IP voice products are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice management. Progent can help organizations of any size to plan or maintain a telecommuter VoIP service that provides the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager supports additional mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consultants.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.
Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading technology companies support online discussions, video conferencing, chat, and content sharing for both onsite users and at-home workers. Many companies utilize multiple products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's support expertise for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and help you to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of productivity apps that deliver a consistent user experience for sharing data and ideas across multiple sites and on a wide range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist businesses to configure these critical collaboration platforms to maximize the effectiveness of your at-home workforce.
SharePoint uses web sites to allow collaboration and information delivery by providing policy-based access to content, business processes, and tools for looking through company-wide information silos. SharePoint allows you to build protected web portals that allows remote workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see integration consulting for Exchange.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. At-home users can save files to OneDrive, and colleagues can access them securely via a web browser. Included with Microsoft 365, OneDrive allows remote workers to co-author files. Revisions made offline are synced when you go back online. For information about Progent's support services for OneDrive, go to Onedrive configuration consulting.
Public Cloud Integration for Remote Workers
Progent can provide advanced online support for enabling businesses to build, manage and repair cohesive network models that include internal data centers, telecommuters, branches, and public cloud services. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters fix issues with public cloud connectivity, authentication, and cybersecurity.
Azure is a leading platform for cloud software and services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure features more than one hundred services services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure for at-home workers by setting up and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, refer to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of client productivity software and cloud-based services offered by subscription. Microsoft applications and cloud services are provided in a selection of bundles intended for users ranging from students and small offices to major corporations. Progent can provide quick and easy online access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, refer to Office 365 integration support.
Microsoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product product suite. Office 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed help to get you past tough IT bottlenecks and also offer end-to-end project management outsourcing to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing market and is the world's top source of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture so your employees have a consistent computing environment whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline identity control for remote workers with Google Cloud Identity services. Progent can also help your organization to utilize GCP's unified management tools to administer and track your Google Cloud environment. For details, go to Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Support for Remote Workers
A sudden, company-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their current tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows you to augment your current Call Center team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model based on the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can enable your company to deliver world-class desktop support to your from-home workers, visit Progent's Help Desk supplementation Services.
Security and Compliance for Teleworkers
At-home workers often run their own equipment and work in a physically unsecured area. This increases their exposure to cyber threats and demands careful use of firewalls, remote security monitoring, and the creation of security policies that follow best practices. Progent's veteran roster of certified data security professionals can help you to design, deploy and administer a modern cybersecurity solution that guards critical data in IT networks that include telecommuters.
- Firewalls allow you to create a network that can be safely accessed by local users and by teleworkers, mobile users, suppliers, customers, and the public. Modern firewall devices permit you to assign and manage different permissions to various groups of users and to scale your network and modify your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both new and older security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration services, go to firewall configuration and support expertise.
- Remote Endpoint Monitoring makes it easy to watch over the disparate devices used by an at-home workforce and either reject or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted device from the network to contain the malware. Since the ProSight ASM agent is self-contained, endpoints remain protected even when they are not connected to the Internet. For details about ProSight ASM, see remote endpoint monitoring for telecommuters.
- Security Audits can assess the exposure of your information system to all types of outside and internal security threats for a network that includes an at-home workforce. Progent can run online, automated cybersecurity analysis scanning for quickly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's security assessment experts, which can be provided by network security experts with top certifications such as CISM, CISSP, and GIAC, can assist you to audit your operations and governance policies and review your IT infrastructure to enable you to design the highest level of security for your at-home workers.
Data Protection for At-Home Workers
The field of Data Protection involves backing up and recovering critical information so as to prevent data loss and reduce restoration time in case of storage problems due to hardware issues, programming hiccups, human error, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to design and maintain in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for at-home workers must address multiple kinds of user-owned endpoints. Progent offers fast remote access to consultants knowledgeable about a wide array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and features fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that require a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help your business to create, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager provides a centralized solution for protecting critical information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing remote devices and software. Remote endpoint devices can be user owned or company owned. Network administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate applications on devices, push updates and certificates, set up rules for accessing data and networks, set passwords, create VPN connections, control how telecommuters share data, establish threat protection, ensure security compliance, and wipe sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint devices of your at-home workers, visit Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network administrators to keep offsite endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Chesapeake, Virginia company, call
An index of content::
Palo Alto Networks Zero Trust Network Intrusion Penetration Testing
Palo Alto Networks PA-Series Firewalls Security Team
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security ecosystem that extends across your data center and cloud resources and guards any user anywhere with any endpoint device.
Amazon Marketplace Web Service integration Programming
Amazon MWS integration training Integration
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.
24-Hour Consultant Ubiquiti UniFi Security Gateway
Ubiquiti UniFi access point Specialist
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices running across multiple sites with any number of access points can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned Wi-Fi professionals who can assist you to assess the value of Ubiquiti’s UniFi technology for your business and assist you to design, deploy, manage, and maintain your UniFi ecosystem.
Small Business IT Consultant Microsoft Office
Technical Consultants Microsoft Office System
Progent’s IT outsourcing services provide budget-friendly computer consulting for small companies. Whether it involves designing system architecture, creating an in-house Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can reduce costs and eliminate uncertainties, allowing IT support budgets to increase in a more moderate and controlled manner than is feasible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to build a secure and robust system architecture for your critical business software powered by Windows such as Office XP, Office 2003, and Office 2000.
Software Outsourcing Consultant Small Business
Consulting Group Small Office
Progent's Microsoft and Cisco certified computer consultants can provide advanced help with a wide array of products and technologies and can deliver that assistance remotely nationwide or onsite in select cities across the United States and anywhere in . Progent offers remote support for networks powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex network issues, plus the assistance of CISSP and CISM-qualified security consultants to assist with complex security design and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the United States.
Red Hat Linux Remote Support
Colbolt Linux Online Help
Progent's Linux support services offer small and mid-size companies and software developers help with administering and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of experience offers you a convenient single source to help you build and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Citrix Live Migration Specialist
24x7 Citrix Server Management Professionals
Progent's Citrix-authorized engineers can assist your company to understand the business benefits of XenServer and additional Citrix products, and can help you to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your existing XenServer deployment and help you to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.
Consultants Solaris with Windows
Windows and Solaris Engineer
Progent can assist your business to plan and implement an efficient migration from a UNIX-powered IT system to a network based on Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to preserve your information and reduce productivity disruption by developing an effective migration plan that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of current environment, transition planning and testing, Microsoft Exchange migration support, information and application porting, and processor and mass storage transition and consolidation.
Consulting Services CISSP Certified Cybersecurity
CISSP-ISSEP Cybersecurity Engineer
Progent's CISSP-certified network security consultants can help businesses of all sizes with any aspect of IT security. Progent can help implement efficient security systems that protect a small office from advanced malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile users accessing IT resources spread over a mix of physical sites and various clouds.
Microsoft Windows 7 Engineer
Windows 7 Training Consulting
Progent's Microsoft certified engineers can provide remote and on-premises consulting expertise to assist you to manage, support, and troubleshoot computers based on Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, backup and restore, remote access, mobile device management, Wi-Fi network design, and 24x7 system monitoring.
RV Series VPN Router Consultant
3900 Router Online Help
Cisco has designed a full product line of routers that includes appliances built to provide the security, performance, and reliability demanded by organizations from branch offices to global enterprises. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.
Consulting Support for Network Service Providers Support
Computer Engineer Support for IT Service Providers
Progent's Support for IT Service Organizations lets you take advantage of Progent's consulting engineers under your own service brand as a seamless arm of your IT consulting team.
Service Desk Sharing Network Engineer
Virtual Help Desk Consultant
Progent’s Help Desk Co-management service allows your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
24 Hour Troubleshooting Consulting Support for Network Service Providers
Support for IT Service Providers Remote Support
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers while retaining your own brand as a transparent extension of your network services staff.
Support and Integration Sales Office
Consulting Services Branch Offices
Years of experience delivering Microsoft expertise and Cisco technology consulting has enabled Progent to develop an unmatched ability for supporting branch offices that need IT service with the responsiveness associated with with small organizations but which includes effective communications, complete documentation, and compliance with corporate IT standards. If your enterprise has a remote office situated anywhere in California or any area served by Progent's consultants, Progent can provide a broad range of onsite and remote IT support services and system architecture assistance.
Emergency Consultancy Redundant Branch office Connectivity
24 Hour Professionals Fully Redundant Network
Progent’s high availability inter-site connectivity and fault tolerant network connection consultants can help small organizations create fault tolerant Interoffice connectivity via redundant system architectures featuring transparent failover. Progent’s CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers affordable 24x7 interoffice networking.
Expert Microsoft Certified Power BI Integration Engineer
Development Firm Power BI Management
Progent's Power BI consultants can help you to design, install, maintain, update or debug your Power BI solution. Progent can also assist you to organize your target data for Power BI visualizations. Progent can show you how to build and manage an onsite, cloud based, or hybrid architecture to run Power BI.
Support Outsourcing Office 365 and iOS
Office 365 Deployment Readiness Remote Technical Support
Progent can assist you to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid networks that seamlessly integrate local and cloud-based resources.
Cisco Experts Cisco CUBE Integration Outsourcing
Professionals Cisco SIP Trunking
Progent's Cisco-certified SIP integration experts can assist you to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide cost-effective remote or onsite support to help companies to migrate efficiently to a modern unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.
CISSP Certified Expert Design Microsoft Azure migration
Azure Resource Manager Engineers
Progent's consultants can assist you with every aspect of Microsoft Azure migration including requirements definition, prerequisites assessment, system architecture, pre-production testing, deployment, centralized administration, performance tuning, software license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so your users can safely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to work in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure-based services.
Consultants Windows Server 2003
Technology Professional Windows Server 2003
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with designing, deploying, managing and supporting powerful information technology applications powered by Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
24-Hour Linux RedHat Remote Specialists
Linux Online Information Technology Consulting
Progent offers national urgent help and consulting services for companies who operate environments powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Online technical support provides maximum leverage for your information technology dollar by protecting client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote access technology and experienced technicians and consultants combine to enable Progent to handle most network issues without squandering time and money by traveling to your location. In most of cases your IT problems can be dealt with over the phone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security professionals to help with the most difficult network problems.
Open Now Microsoft Office XP Technical Firms
Microsoft Windows Remote Support
Progent’s IT outsourcing packages provide budget-friendly network consulting for small businesses. Whether it involves planning system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can contain costs and minimize risks, permitting network service expenses to grow in a more moderate and manageable fashion than is feasible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and robust system foundation for your vital applications powered by Windows including Microsoft Office XP, Office 2003, and Office 2000.
Online Wireless Site Survey Configuration
Technology Consulting Services Wireless Site Survey
Progent’s Wireless Site Survey makes it easy to plan and install a WiFi network adapted to your environment, offering you a wireless solution that has the reception, performance, capacity, Quality of Service, security, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service.
Windows Server 2008 Security Network Consulting
Windows Server 2008 Security Engineer
Microsoft Windows Server 2008 is an important advance in making IT networks more secure and available, easier to virtualize and administer, higher performing, and able to offer a better environment for web hosting and development. Progent can assist your company benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by providing consulting, troubleshooting, education, staffing, network monitoring, and security engineering services.
Google Cloud Disaster Recovery Consultants
Google GCP Cloud integration Specialist
Progent can provide affordable remote and on-premises consulting to assist businesses of any size to migrate any part of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.
Microsoft VMM Console Online Technical Support
Emergency SCVMM 2012 Reporting Network Consulting
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist you to upgrade from a legacy edition of SCVMM or from a third-party management platform, and Progent can assist you to enhance and repair your existing SCVMM ecosystem to make sure you get the highest possible return on investment.
SCOM 2012 Application Monitoring Integration
Top Rated SCOM 2012 Fabric Monitoring Professional
Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.
Consultancy MCDST
ACTC Onsite Computer Services
Progent provides clients the services of engineers who have been awarded some of the computer industry's most prized certifications. Progent believes that clients have the right to know that their computer support professionals have accredited training plus extensive real-world backgrounds so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially better vendor assistance than is available to uncertified consultants, allowing Progent to deliver clients a better level of IT support. In other cases, recognized credentials such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory requirements by engaging the services of recognized IT experts.
24 Hour Windows One-On-One Training
Server Education
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Medium-size companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
24 Hour Linux Online Consultant Services
Linux Online Consulting Services
Progent provides nationwide online help and consulting services for companies who operate Solaris networks or whose IT systems include a combination of Solaris and Microsoft Windows products. Online technical support provides maximum leverage for your information technology dollar by extending user productivity and shortening the hours billed for network analysis and repair. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues without squandering time and money by traveling to your location. In most of situations your IT issues can be remediated over the phone or via a mix of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM certified security specialists to help with the toughest system problems.
Dynamics GP System Upgrade Technology Professional Akron, OH
Professional Microsoft Dynamics GP System Upgrade Planning Akron Ohio
Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost 20 years and Progent has provided integration, software development, education, and troubleshooting since the platform's original release. Progent offers in-depth expertise for upgrading legacy Dynamics GP/Great Plains deployments. Progent can assist you to design, test, and implement an efficient migration from a a legacy release of GP to the latest edition of Dynamics GP.
Contract Programming Firm SQL Server Capacity Planning
Programming Company SQL
SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to information workers, reducing the difficulty of designing, deploying, managing, and using enterprise information and database programs on platforms ranging from handheld devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Power Map Integration
24 Hour Integration FRx
Progent offers online and onsite consulting to assist you with any phase of business intelligence reporting from debugging or enhancing applications to planning and implementing an advanced BI environment. Progent's management reporting experts can assist you to maintain your current reporting environment, help you to upgrade databases and applications from a legacy reporting platform to a modern solution, and deliver as-needed online mentoring tailored to your individual requirements. Progent’s management reporting professionals offer experience in all popular business analytics reporting platforms including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Designer.
Network Help Microsoft Exchange 2003
Information Systems Firms EMail Virus
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server support services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email access. Progent’s Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Microsoft Project Server Programming Firms
Project Server 2013 Support and Integration
Progent's Microsoft-certified engineers can provide advanced expertise in deploying, using and debugging any edition of Project Server and can deliver a wide variety of cost-effective online support services following proven best practices to help organizations of all sizes to receive all the advantages of this powerful project management solution. Services offered by Progent include system design, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and customized online training.
Amazon EC2 firewall integration Development
Amazon AWS cloud services integration Programmer
Progent can provide affordable remote consulting to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.
Server Monitoring Online Support
Microsoft Certified Partner 24x7 Network Remote Consulting
Remote continuous monitoring, automated alarms, and actionable reports are vital to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has advanced to the point that businesses of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as economical service packages designed to help your company to identify and resolve a an array of network problems before they can disrupt productivity.
Microsoft Certified Google Cloud Natural Language Professionals
Consultancy Google Cloud Identity
Progent offers affordable remote and onsite consulting to assist companies to migrate any part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security.
Exchange Server 2000 Network Consultant
Microsoft Exchange Online Help
Years of experience with Microsoft's email technology makes Progent one of the most knowledgeable computer support firms in California for configuring email solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses get all the advantages of Exchange Server under typical scenarios including updating from Exchange 5.5, moving from an ISP-provided or POP3 mail system, and outsourcing your Exchange Server management.
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