Enlarging your at-home workforce may have a major impact on network infrastructure, security, and company workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Colorado Springs organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers support services that go from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Colorado Springs, Colorado businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, enterprise-wide switchover to a teleworker workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows your business to expand your existing Call Desk organization by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Colorado Springs, Colorado business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Dynamics GP/Great Plains 2010 accounting is a comprehensive business management platform that unifies information and operations across your business, interfaces easily with other applications, and connects employees, clients and suppliers regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and manage a robust, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full power of Microsoft Dynamics GP 2010.

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    Microsoft Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that acts as a single-server platform for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, allows custom reports generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified engineers can help you to plan and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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  • Professional Exchange Exchange Small Business IT Outsourcing Colorado Springs, CO
  • Professionals High Availability Data Center Fault-tolerant Data Center Consultants

  • Consultants ISSAP Certified Cybersecurity Architecture
    ISSAP Certified Cybersecurity Specialist

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous examination and extensive experience with network security design. ISSAP consultants have comprehensive understanding of access management systems and methodologies, telecommunications and network protection, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all phases of architecture security.

  • Professionals Hybrid Office 365 solutions 24 Hour Troubleshooting Office 365 and on-premises Exchange

  • Moonlight Microsoft Consultant Telecommuting Jobs
    Independent CRM Consultant Telecommuting Jobs

    Our Experts Group offers support in key fields that include Macintosh integration and programs; Support for Linux-based, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Strategic and specialized program help; Chief Information Officer, management information analyst, and project management outsourcing; Custom applications design and integration; Web, eCommerce, Electronic Data Interchange, and customer portal design and integration; SQL support and performance consulting; Business information consulting; and Telecom architecture support.

  • At Home Workers Colorado Springs Consultants - Help Desk Solutions Assistance El Paso County Colorado
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  • Progent Small Business Small Business IT Consulting IT Consulting Firm Progent Startup Companies
  • Project Planning Consulting Services Project Requirements Definition Consultancy
  • Project Server Time Reporting Application Consultants Project Server 2010 Applications Consultant

  • Les Kent has a 35-year history of effective network integration, corporate administration, sales, and operations. He has shown a knack for creating sophisticated IT solutions during his time as as a system architect, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.

  • Q and A about Recruiter Cisco Consultant Virtual Office Job Questions about Telecommuting Network Consultants Home Based Jobs
  • Remote Consulting Microsoft Small Business Server Windows Essential Business Server Network Consultant
  • Remote Data Backup and Recovery Service Remote Troubleshooting Offsite DPM Backup Service Specialists
  • Remote Support Call Center Sharing Shared Help Desk Ticketing Online Technical Support
  • Remote Workers Colorado Springs Consulting - Collaboration Systems Consulting and Support Services El Paso County Colorado Colorado Springs Fort Carson Telecommuters Colorado Springs Consulting Services - Collaboration Technology Consultants
  • Remote Workers Data Protection Professionals Consulting Services At Home Workforce Data Protection
  • Remote Workforce Assistance near me in Colorado Springs - Integration Consulting Experts El Paso County Colorado 24 Hour Colorado Springs At Home Workforce Infrastructure Consulting
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  • Exchange 2013 Backup and Restore Onsite Technical Support
    Exchange 2013 Upgrade Consulting Services

    Exchange Server 2013 incorporates significant enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements affect vital IT areas including manageability, availability, security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Microsoft Exchange 2013, design an efficient test and rollout strategy, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.

  • Remote Workforce Consulting in Colorado Springs - Management Systems Assistance Colorado Springs Colorado Colorado Springs Colorado Colorado Springs Teleworkers Endpoint Management Tools Guidance
  • Reporting SQL Consulting SQL Server Replication
  • SBS 2008 Help and Support Microsoft SBS 2003 Network Engineer
  • SCVMM 2012 and VMware Technology Consulting Services Largest SCVMM Migration Online Consulting
  • SMS Migration Specialist Microsoft SMS Migration Computer Consultant
  • SQL Server 2005 Support Outsourcing 24 Hour Microsoft SQL Server 2000 Network Consultant

  • SQL Server 2017 Enterprise Specialists
    Microsoft Experts SQL Server 2017 Always Encrypted Professional

    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of migrating to SQL Server 2017 and can help you to design and implement a cost-effective migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

  • Offsite Workforce Consulting and Support Services in Colorado Springs - Help Desk Call Center Outsourcing Consulting and Support Services Colorado Springs, CO
  • SQL Server 2012 AlwaysOn Consulting Services SQL Server 2012 AlwaysOn Technology Consulting

  • At Home Employees Infrastructure Online Consulting
    Telecommuter Network Infrastructure Consultants

    Progent can help small and medium-size companies to design, set up and troubleshoot the network infrastructure needed to support teleworkers.

  • SQL Server 2019 Network Design Colorado Springs, CO Colorado Springs, CO Microsoft SQL Server 2016 Systems Consultant
  • SQL Server Reporting Services Specialists Network Engineer SQL Server Business Intelligence
  • Server Management Services Support Outsourcing Server Virtualization
  • Setup and Support Aironet Outdoor Wi-Fi Access Point 24/7 Aironet Outdoor Wi-Fi Access Point Integration Support
  • Work from Home Employees Colorado Springs Consulting Experts - Help Desk Augmentation Assistance Colorado Springs Colorado
  • Setup and Support Jabber and Expressway for Mobile and Remote Access Jabber and Android Technology Consulting
  • Skills Transfer Windows Router Skills Transfer

  • IT Consultants Microsoft Office System
    Microsoft Office System Small Business IT Outsourcing Firm

    Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to allow simple problems to fester.

  • Small Business WAP131 Support and Integration Immediate Small Business WAP321 Support and Setup
  • Small Office Computer Expert Small Office Information Technology Consulting Companies
  • Small Office IT Support BlackBerry BPS 24x7x365 Support Team BlackBerry Smartphone
  • Small Office Information Technology Outsourcing Group Small Office Networking Consultant

  • SQL Server 2017 Always Encrypted Support Outsourcing
    SQL Server 2017 SSRS Support and Help

    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out a cost-effective migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or onsite support services ranging from as-needed design assessment or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

  • Specialists Windows and Solaris Windows and UNIX Professionals
  • Sun Solaris Remote Consultant Sun Solaris Remote Consulting Services
  • Support and Setup Microsoft Windows 10 Evaluation Windows 10 MDT Specialists
  • Technical Firms Microsoft Office Implementation Support Microsoft Office 2003

  • Windows, UNIX, Solaris Network Consulting
    Solaris with Windows Consultancy

    Progent can help your company to plan and execute an efficient transition from a UNIX-powered information environment to a network powered by Windows and capable of running Microsoft's familiar office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can help you guard your data and reduce productivity disruption by designing an efficient transition strategy that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration services, information and application software migration, and server and storage system transition and economization.

  • Technical Support Microsoft Exchange Server 2016 Migration Planning Online Troubleshooting Microsoft Exchange Server 2016 Migration Planning
  • Telecommuter Infrastructure Computer Engineer Teleworker Infrastructure Support and Integration
  • Tennessee Systems Engineer Texas Online Help

  • Consultancy Exchange Upgrade
    Exchange 2010 Upgrade Services

    Progent's Microsoft-certified network engineers can assist your organization to assess the benefits of Exchange 2010 for your company and can help your IT staff to design and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer fast return on investment by increasing your workers' efficiency, cutting the expense of hardware and support, simplifying management, and consolidating your vital communications technologies.

  • Top Ranked Help Desk Process Consulting Services Technology Consulting Help Desk
  • Top Ranked Nexus Switch EIGRP Network Engineer Nexus Switch EIGRP Computer Consultant

  • Microsoft Virtual Server 2005 Consultant Services
    Professional MS Virtual Server Administration Website

    Microsoft Virtual Server 2005, hosted on the Windows Server platform and based on technology originally developed by Connectix, provides the power needed to accomplish hardware reduction, application upgrade, and server quarantine tasks through virtualization techniques in an enterprise-class IT environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to enhance operational efficiency in application programming and testing, migration from legacy mission-critical software, and server consolidation. Progent's certified Virtual Server consultants can help your company to evaluate and integrate MS Virtual Server 2005.

  • Top Rated Data center Monitoring Consulting Services System Center OpsMgr 2012 Remote Technical Support
  • Urgent Offsite Workers IP Voice Online Support Services Remote Employees IP Voice Setup and Support
  • Voice over IP Technology Professional Video Conferencing Configuration

  • 24-Hour Professional application Testing Lab
    24x7 Herakles Colocation Center Test Lab Engineers

    The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and tuning performance, planning or verifying business continuity solutions, resolving compatibility problems, and establishing training systems for the latest technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot systems, the lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

  • Windows SharePoint Services Consultant Technology Consulting Services SharePoint
  • Wireless Access Point IT Services 24/7 wireless VoIP phone integration Outsourcing

  • Fortinet 800 Series Firewalls Support and Help
    Fortinet Firewall Migration Specialist

    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to deploy your Fortinet FortiGate firewalls to protect all your IT assets at the network edge, within the data center, at branch locations, and in the cloud.

  • Work at Home Employees Consulting Experts near Colorado Springs - Cloud Technology Consultants Colorado Springs Open Now Telecommuters Colorado Springs Consultants - Cloud Systems Consulting Services Colorado Springs Colorado
  • Work from Home Employees Assistance nearby Colorado Springs - VoIP Technology Consulting and Support Services Colorado Springs, CO Teleworkers Guidance - Colorado Springs - IP Voice Technology Guidance

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