Enlarging your at-home workforce may have a major impact on network infrastructure, security, and company workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Colorado Springs organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers support services that go from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Colorado Springs, Colorado businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A fast, enterprise-wide switchover to a teleworker workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your business to expand your existing Call Desk organization by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Colorado Springs, Colorado business, phone 1-800-993-9400 or visit Contact Progent.