Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Colorado Springs organization to select the right tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Colorado Springs, Colorado businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide changeover to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or edit their current trouble tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Call Desk staff by splitting delivery of Support Desk support services seamlessly between your regular support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Colorado Springs, Colorado organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications consultants can provide remote and onsite support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to design and execute an efficient Skype for Business upgrade.

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    The clustering feature set built into the high-end editions of MS Windows Server 2008 is dramatically redesigned to simplify the installation, setup, and administration of clusters that offer improved levels of network availability, protection, efficiency, and versatility. New or improved features include cluster Validation, easier configuration and installation, improved cluster administration, new cluster infrastructure for maximum availability, hardened security and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can assist you evaluate the advantages of failover clusters, plan and execute an installation, educate your IT personnel to manage your failover clusters, provide ongoing consulting and support services, and create and test a workplace recovery plan.

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    Progent's Citrix experts can assist your business to design, install, manage, and support a virtualized application delivery and management system built on XenApp. Progent's Cisco CCIE network engineers can help you enhance your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and support a remote datacenter that offers high uptime, advanced protection, and fast recovery.

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    Internet Data Center Consultant Services

    Progent's Data Center engineers can help you find high availability data centers that match the specific requirements of your company. High availability colocation sites are particularly attractive to small businesses because of their affordability and convenience in comparison to pursuing a do-it-yourself strategy. Attempting to design an on-site data center with even a minimum degree of fault tolerance is too expensive for the majority of small businesses. Progent can help you get all the advantages of high availability data centers and fault tolerant colo sites by providing a complete range of consulting and maintenance services.

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    Progent's certified SQL Server 2017 experts can assist you to plan and carry out an efficient upgrade from your existing SQL Server databases and applications to SQL Server 2017.

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    ISR Routers Configuration

    Cisco has developed an extensive product line of routers that includes appliances designed to deliver the protection, performance, and availability demanded by organizations ranging from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.

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    After Hours Microsoft Expert SQL Server 2014 Virtual Machines Computer Engineer

    Microsoft SQL Server 2014 incorporates significant enhancements in key areas including performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services such as system design, configuration, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.

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  • Cisco ASA Firewall with Firepower Configuration
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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.

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    E-Mail Guard represents a complete solution for blocking spam and virus attacks. E-Mail Guard handles the protection and management of corporate email by offering continually improved spam and virus filtering, policy administration, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outbound email testing to let you fix your e-mail system and specify and regulate corporate email policy.

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    Progent's certified security staff can help you secure your Mac network through expert support offerings such as running security audits, clean up after virus and worm penetrations, setting up firewalls, implementing secure remote and mobile connectivity, deploying automated programs for protection against viruses, spam, and malware, and developing a comprehensive security plan appropriate for the particular objectives of your business network.

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    Cisco Small-Medium Business Technology Consultant

    Progent provides IT services for mid-size companies with 100 to 250 network clients. The mid-size company or office has typically been an underserved segment of the market for network support services. The overhead and service access practices of large third-party service firms make them too costly for the ordinary small business or small medium business (SMB), which commonly has a modest IT budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of far bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, dramatically reduces the network maintenance expenses of a small-medium business while providing the mid-size organization with big-company support from certified, IT consultants knowledgeable in a wide array of small business technologies. If your mid-sized company or small business is searching for the quality of network help needed by a medium size office without budgeting enterprise prices, you need Progent.

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    24x7 Wi-Fi RF Coverage Maps Support and Integration

    Progentís Wireless Site Survey makes it easy to design and implement a wireless network customized for your facilities, providing your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed on-premises service.

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  • CCDP Certified Meraki Switchies Remote Technical Support
    Meraki Switch Topology Network Consulting

    Cisco's Meraki family of access and distribution switches are designed for environments that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting expertise to assist your company to design and deploy a productive network solution based on Meraki switches, simplify network administration with Meraki's cloud-centric management tools, configure policies to maintain security and compliance, develop and validate a disaster preparedness plan, and troubleshoot issues related to any facet of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking solution.

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  • 24-7 Windows Server 2008 Hyper-VI Remote Technical Support
    Windows Server 2008 DirectAccess Support and Setup

    Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, expandability, and flexibility that improve output of local, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable remote consulting, technical support, and education services to assist your company to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.

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  • Small Business Small Business IT Support Small Office Information Technology Management
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    Progent's Microsoft-certified consultants can help you to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy change management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

  • Wi-Fi Site Survey Support and Setup Wireless LAN Site Survey Network Consulting

  • Support and Integration System Center 2016 and Exchange Online Integration
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    Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network support programs, small businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to provide small company networks enterprise-class availability, security, and productivity.

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  • Lync Server 2013 and Cisco UC Professional
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    Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN calling. Lync 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or Office 365 and simplify management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support services to help you to maintain and repair your existing Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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  • Computer Consultants Citrix XenDesktop VDI
    Citrix desktop virtualization Consultancy

    Citrix has developed a comprehensive line of products that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the business advantages of Citrix virtualization products and help you design, test, deploy, optimize, and maintain Citrix solutions.

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