Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Hartford company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Hartford, Connecticut businesses to with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be particularly complicated if you have to accommodate a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background delivering remote support for both outdated and current technologies in remote office solutions allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist you to create a productive telecommuting infrastructure include:

  • VPN technology makes it possible to create a safe tunnel for authorized at-home workers to use IT assets located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and manage VPN connections between your teleworkers and your various network resources by providing remote VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a wide range of devices such as Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to view and use a remote computer's desktop. This provides network managers more control over the digital environment of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide expert remote support for integrating routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and visitors, are frequently utilized by telecommuters to connect to their router for work. This can cause performance and cybersecurity issues. Progent can help businesses to mitigate these problems by providing expertise like Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi access point integration help.
  • Internet access methods impact the speed and availability of connections between at-home workers and the company data center. Business-critical processes may demand redundant Internet connections in case the normal connection fails. Progent can provide guidance for identifying service providers, selecting appropriate service offerings, and integrating redundant Internet connections. See Internet access integration services.

IP Voice Integration for an At-Home Workforce
Expanding the company PBX system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or older products for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice service that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver online integration and troubleshooting expertise.

Voice/Video Conferencing for Teleworkers
A broad selection of voice/video conferencing products from major technology companies enable virtual discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent can assist your organization to manage your existing conferencing ecosystem and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to support your remote workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 simultaneous users for video calls. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and assist you to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of applications that deliver a cohesive user interface for exchanging information across multiple sites and on a wide selection of endpoint devices. Progent has provided online consulting services for SharePoint and Exchange Server since their initial releases and can assist your company to tune these flagship collaboration products to optimize the productivity of your remote workers.

SharePoint Server Integration Experts for Remote WorkersSharePoint uses web sites to promote collaboration and information delivery by providing policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create protected portals that enables remote workforce to view and edit consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.

Exchange Configuration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see planning and configuration consulting for Microsoft Exchange Server.

Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoftís shared cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Office 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide affordable remote assistance for enabling organizations to build, manage and repair integrated network architectures that incorporate internal data centers, telecommuters, branches, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, identity, and cybersecurity.

Azure Integration for TelecommutersAzure is a popular family of public cloud services that allows you to use IT infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersOffice 365, rebranded Microsoft 365, is Microsoft's popular family of business productivity applications and cloud services offered by subscription. Office apps and services are marketed in a selection of plans intended for users ranging from individuals and small offices to large corporations. Progent can provide fast and affordable online access to consultants familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans offered with Office 365 and deploy 365 apps for your teleworkers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft Office 365, refer to Microsoft 365 integration support.

Exchange Online Integration Services for TeleworkersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product product suite. Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to build hybrid information systems. Progent's Exchange consultants can provide as-needed help to get you past challenging IT bottlenecks and can also provide comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud market and is the industry's biggest source of cloud-based services. Progent offers quick and affordable online access to cloud connectivity consultants who can assist your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's support services for Amazon AWS, see Amazon AWS integration services.

Google Cloud Integration for Remote WorkersGoogle Cloud is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your key applications cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity management for at-home workers with Google Cloud Identity. Progent's consultants can also help you to utilize GCP's management tools to administer and track your GCP ecosystem. For information, see Google Cloud Platform (GCP) consulting support.

Help Desk Services for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as part of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support specialists combined with world-class ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to supplement your current Call Desk team by splitting delivery of Help Desk Call Center support services transparently between your in-house support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your business to deliver world-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Security and Compliance for Remote Workers
At-home workers commonly run their own computers and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for judicious deployment of firewalls, remote endpoint monitoring, and the creation of policies that follow best practices. Progent's veteran roster of certified data security professionals can help your business to plan, implement and administer a compliant security solution that protects vital information in networks that include remote workers.

  • Firewalls allow companies to create a network environment that can be safely utilized by on-premises users and by teleworkers, mobile employees, suppliers, customers, and the public. Next-generation firewall appliances allow you to configure and manage different access rights to various groups of users and to expand your network and adjust your security as your company evolves and as network attacks grow increasingly complex. Progent works with both new and legacy security appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration services, visit firewall support expertise.
  • Remote Endpoint Monitoring makes it easy to watch over the various devices utilized by an at-home workforce and either reject or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each secured endpoint device, monitoring all activity and using advanced machine learning to detect new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint device from the network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints stay secure even when they are not connected to the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
  • Security Audits can assess the exposure of your network to all types of outside and local security attacks for a network that incorporates at-home workers. Progent can run online, automated cybersecurity inventory software for rapidly and affordably detecting a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by data security experts with advanced certifications including CISA, ISSAP, and GIAC, can assist you to audit your operations and policies and assess your network infrastructure to allow you to implement top-level security for your remote workers.

Data Protection for Remote Workers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and reduce restoration time and effort in case of storage system problems due to equipment breakdowns, software hiccups, human error, malware, or any other reason. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for remote workers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to experts knowledgeable about a broad range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Popular backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that require a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist you to develop, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized environment for protecting corporate data by managing onsite, mobile, and at-home endpoints.

Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on devices, push patches and certificates, set up rules for accessing information and networks, set passwords, create VPN tunnels, determine how home-based workers share data, establish threat defense, ensure security compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Intune works with Apple iOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and how Progent can help your company to use this platform to administer the devices of your at-home workers, see Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Top features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Hartford, Connecticut organization, phone 1-800-993-9400 or refer to Contact Progent.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, optimize, manage and debug firewall environments based on ASA firewalls with Firepower Services.

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    Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Exchange 2010 for your company and can assist you to plan and carry out a smooth upgrade to Exchange 2010 from Exchange 2003 or Exchange Server 2007 that will provide fast payback by increasing your workers' efficiency, lowering the cost of hardware and service, simplifying management, and consolidating your vital communications platforms.

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    Progent's network consultants can assist you to evaluate the possible advantages of Hyper-V-powered server virtualization for your company, conduct pilot installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server architecture for smooth operation with virtual server technology, help you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, educate your IT staff to track and administer Hyper-V, offer expert consulting help for enhancing the security of your virtual machines, design and validate disaster recovery procedures that optimize system availability, and provide ongoing consulting and technical support including affordable online repair and comprehensive Help Desk services.

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    Progent is convinced that a well architected and executed information system can be a vital factor for enabling any company's growth, and Progent follows this belief in our own network infrastructure. Progent has built a zero-downtime virtual office network that allows our in-house engineers and certified contractors to offer rapid and effective support, cooperate easily on sophisticated jobs, and experience career and private growth by acting as part of a dynamic business ethos of self motivation and independence.

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    Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.

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    Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to assist companies of any size to install, administer, and troubleshoot networks that incorporate desktops, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can assist to create testing labs to assess Microsoft Windows 8.1 and develop and execute Windows 8.1 migration projects following industry best practices.

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    Progent's Microsoft-certified consultants can provide online or onsite support to assist organizations of all sizes to plan, implement, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing particularly stubborn problems, or full project management services. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest level of availability and expandability and is also simple to move to any data center. Progent's Private Cloud Hosting and Management services are based upon proven virtualization platforms that allow small and midsize companies with mixed- platform environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent's Microsoft-certified relational database developers can provide businesses of any size online DBA and programming services for popular RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include installation and configuration, application architecture and coding, management services, replication and synchronization solutions, storage management, performance tuning, data migration, information security, backup/restore systems, problem solving, and training.

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    Progentís Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support experts provide phone support and online direct computer connection to isolate and resolve network problems rapidly and economically. The breadth of technical expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult problems to qualified specialists as needed.

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    Progent wants to hire fulltime, solutions-driven Microsoft certified engineers with MCSE certification; Cisco certified system engineers with Cisco CCDP or CCIE certification; security professionals who have CISSP or CISM or comparable security credentials; and advanced system architecture consultants with a background in mobile solutions, wireless connectivity, fault tolerance, workplace recovery, information preservation, and virtual servers. Progent also is hiring employees who can work on Progent's team of desktop support specialists and remote support experts. Also, Progent is seeking talented administrators able to perform effectively in Progent's high-growth, virtual office environment.

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    Altaro VM Backup software provides small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore options for specific files and emails, extensive support for Windows Server CSV and VMware vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of services to assist you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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    Progentís IT outsourcing services offer affordable network consulting for small businesses. Whether it involves planning network architecture, setting up an internal Help Desk or outsourcing a one, rolling out an updated email system, monitoring your system, or developing an on-line business application, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, permitting IT support budgets to grow in a more linear and controlled fashion than is feasible by assembling a large, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust system foundation for your vital business software powered by Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to move to any data center. ProSight Virtual Hosting services are built upon proven virtualization platforms that enable small companies with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure support, and network administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent's webinars offer small companies the cost savings, simplicity, and flexibility of online seminars and the effective training techniques of seasoned instructors who employ the latest collaboration software to simulate live, participatory learning environments. Progent offers online education for popular desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Access, and Visio: MS Dynamics business accounting and management solutions such as MS Dynamics GP (Great Plains); plus additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    If you want to revamp your corporate web site, build internal webs for applications such as human resources or employee education, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web developers. Progent's consultants can also help you design and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to run your web tools.

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    Progent's Mac support consultants can help you with a broad array of network infrastructure areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and size to handle the challenge of designing, configuring, and supporting a system infrastructure that is reliable, safe, efficient and aligned with your corporate objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN solution. Progent can also give you access to skilled experts to support Cisco routers and switches.

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    Cisco Nexus series switches are designed to deliver the performance, expandability, availability, virtualization support, density, security and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite consulting and troubleshooting expertise to help you to design an optimal network topology, set up test systems to confirm your network design, install and configure Nexus switches, create and implement appropriate policies, perform security and compliance assessments, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and set up the powerful high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also help you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    Progent provides national remote phone support and consulting services for businesses that operate Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's engineers offer Apple macOS and OS X clients a variety of services such as desktop support, upgrading to the current edition of macOS from legacy versions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or migrating to iCloud. Online IT help provides optimum return for your IT dollar by preserving user efficiency and shortening the hours billed for network repair services. Advanced online support utilities and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to help with the most challenging system problems.

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    DoubleTake/Carbonite Software offers a family of tools designed to provide small and midsize businesses a variety of cost-effective alternatives for replicating and restoring vital workloads such as Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progentís business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced level of fault tolerance and disaster recovery capability at a budget-friendly price.

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    Progent offers cost-effective online access to an Oracle-certified MySQL DBA or software programmer and can help businesses of any size to configure and maintain MySQL within a robust IT infrastructure that offers advanced speed, scalability, and protection. Progent also has experience helping companies migrate applications from Oracle to MySQL.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide range of online services to assist your organization to plan, develop, test, deploy, manage, and troubleshoot applications based on any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to migrate your existing Excel applications to the newest releases of Excel, integrate Excel with iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility problems between various releases of Excel. Progent can provide on-demand help to organizations looking for a fast fix to a stubborn issue associated with Excel and Progent also offers full project management support for migrating or creating mission-critical applications built on Excel. Progent's affordable online training classes for Excel can be customized to meet the needs of individual users or groups.

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    The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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