Hartford Offsite Workforce Connectivity Consulting Company
Solution Design, Integration, Management and Help Desk Consulting Experts
Enlarging your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Hartford organization to select the appropriate tools and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past challenging technical roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist Hartford, Connecticut businesses to with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Infrastructure for Teleworkers
Configuring the network infrastructure required for a remote workforce can be especially complicated if you must accommodate a mix of personal hardware like desktop computers and notebooks, routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both legacy and current technologies in remote office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a secure connection for authorized remote workers to use IT assets located at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a telecommuter to view and use a data center PC's desktop. This gives network managers more control over the digital ecosystem of telecommuters and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home computer networks to the Internet and typically support VPN connections, local wireless networks, and firewall services. Progent can provide top-tier remote support for deploying home routers from all major manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause throughput as well as security issues. Progent can help you to resolve these issues by providing services like Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi AP setup assistance.
- Internet connectivity methods impact the speed and reliability of connections between at-home workers and the company data center. Business-critical applications might require backup Internet access in case the primary connection fails. Progent offers guidance for picking ISPs, choosing sensible service bundles, and configuring redundant Internet access. Refer to Internet access solutions.
VoIP Solutions for Remote Workers
Extending the business phone system to include teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to server remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can help organizations of any size to plan or maintain a remote IP voice service that provides the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist organizations tune their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. CUCM supports other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver on-demand deployment and debugging expertise.
Video Conferencing for Remote Workers
A wide range of video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their different partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. To learn more about Progent's support expertise for Cisco Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN architecture to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that create a cohesive user experience for sharing information across a corporate network and on a broad selection of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original publication and can help businesses to configure these critical collaboration products to maximize the effectiveness of your remote workforce.
SharePoint utilizes web sites to enable collaboration and information sharing by offering policy-driven access to data, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to build protected web portals that permits remote workforce to see and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting services, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can access them securely via a browser. Included with Office 365, OneDrive enables remote workers to jointly author files. Edits made offline are synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, refer to Onedrive integration consulting.
Public Cloud Integration Services for Telecommuters
Progent offers fast and affordable online assistance for enabling businesses to create, maintain and repair integrated network architectures that combine internal data centers, telecommuters, branches, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix issues with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that allows you to use infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also help you create protected access to Azure for at-home workers by configuring and debugging firewalls and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, visit Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a selection of bundles designed for users ranging from students and households to major corporations. Progent offers fast and easy remote contact with consultants knowledgeable about Office 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers to achieve maximum business value. For information about Progent's consulting expertise for Microsoft Office 365, see Microsoft Office 365 consulting services.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local Exchange environments, enabling you to build hybrid cloud/onsite information systems. Progent's Exchange consultants are available for as-needed help to guide you through tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have easy and safe access to your Exchange Online deployment. To find out Progent's expertise for Exchange Online, refer to Office 365 Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers fast and affordable online access to cloud connectivity consultants who can help your business to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your business to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity control for at-home workers with Google Cloud Identity services. Progent's experts can also assist your organization to use GCP's unified management tools to control and track your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) integration support.
Help Desk Support for Teleworkers
An emergency, enterprise-wide switchover to a teleworker workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their current trouble tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Help Desk services seamlessly between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.
Cybersecurity for Teleworkers
Teleworkers commonly run their own equipment and work in an unsecured area. This increases their exposure to cyber attacks and calls for judicious deployment of security appliances, remote endpoint monitoring, and the enforcement of policies that adhere to leading practices. Progent's seasoned roster of certified cybersecurity professionals can help your business to design, deploy and manage a compliant security environment that safeguards sensitive data in IT networks that include teleworkers.
- Firewalls enable you to build a network that can be safely accessed by on-premises users and by telecommuters, mobile users, suppliers, clients, and other stakeholders. Modern firewall appliances allow you to configure and manage different access rights to various classes of users and to expand your IT network and modify your security as your business evolves and as cyber threats become increasingly complex. Progent supports both new and older firewall devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, visit firewall support services.
- Remote Endpoint Security Monitoring makes it easy to track the disparate computers used by telecommuters and either block or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even if they are offline. To learn more about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.
- Security Audits can evaluate the vulnerability of your network to all types of external and local security attacks for a network that incorporates at-home workers. Progent can run online, automated security inventory software for rapidly and economically uncovering a broad range of security weaknesses that can be found via the Internet. Progent's security assessment experts, which can be provided by data security professionals with advanced certifications including CISM, CISSP, and GIAC, can assist you to audit your workflows and policies and assess your IT infrastructure to enable you to implement top-level protection for your at-home workers.
Data Protection Solutions for Teleworkers
Data Protection covers saving and recovering vital data in order to avoid data loss and minimize recovery time in case of storage problems due to equipment breakdowns, programming hiccups, human mistakes, malware, or any other reason. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must cover diverse kinds of user-owned endpoints. Progent can provide quick remote help from experts knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Popular backup/recovery products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and unified management.
- Disaster Recovery/Business Continuity strategies typically envision scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your business to develop, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized environment for safeguarding critical information by managing local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for accessing information and networks, manage passwords, create VPN tunnels, determine how teleworkers share data, set up threat protection, ensure security compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and to find out how Progent can help you to use this platform to administer the devices of your at-home workforce, go to Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Hartford, Connecticut business, call
An index of content::
24x7 High Availability Load Balancing Online Support Services
Specialist Cisco Content Engine
Progent offers high availability load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Urgent CRISC Certified Information Risk and Information Systems Control Officer Specialists
CRISC Certified Risk and Information Systems Control Specialists
Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management solution based on leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.
Immediate SCVMM 2012 XenServer Support
IT Consulting SCVMM Migration
Progent can help businesses of any size to follow best practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and library resources; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to move from an older release of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your existing SCVMM environment to make sure you realize the highest possible return on investment.
Support and Setup SCCM and Exchange
SCCM Central Administration Site Setup and Support
Configuration Manager automates application and device provisioning across multiple sites, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows safe self service, and offers a common point of control for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can help businesses of any size with any facet of planning, implementing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Remote Server Management Consultant Services
Services Aten IP9001
Remote server management cards offer IT administrators complete control of a server without the need for a personal presence. Using remote management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and manage a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to provide efficient remote technical help. Progent has experience with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.
Comprehensive Event Management Consulting Services
MOM 2007 Outsourcing
Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to assist you to fix critical problems uncovered by Microsoft SCOM 2012.
Hybrid cloud integration Consultant
Enterprise hybrid cloud Engineer
Progent can provide advanced remote consulting services to help companies integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Azure migration Integration
Expert Development Azure and Dynamics GP
Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common mistakes small companies make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.
SQL Server 2014 Encryption Key Management Network Consulting
Remote Troubleshooting Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly across all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services including planning, configuration, administration, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Co-managed Support Desk Consulting Services
Consultant Services Virtual Support Desk
Progent’s Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top shared PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
24/7/365 Cisco Help Desk Professionals
Help Desk Remote Technical Support
The Contact Center support delivery structure adopted by Progent's Technical Response Center gives small businesses an efficient alternative to reliance on freelance service individuals by offering broad technical knowledge accessible to multiple support groups, optional round-the-clock availability of emergency assistance, escalation capability to world-class experts for solving even the most complex problems, service consistency and reliability, prompt follow-up overseen by veteran support managers, a choice of convenient techniques for initiating support tasks, and a high level of process transparency made possible by ticket tracking and accessible via a web-based portal.
Chief Information Officer Specialists
Online Troubleshooting Part-Time CIO
Progent offers the part-time or temporary assistance of a seasoned Chief Information Officer to provide a broad perspective to assist your company select and support network technology to match your current situation and that can be a solid basis for your future growth. Progent's temporary CIO consulting services offer financial advantages to organizations who want to optimize the benefits from their network investment but who are unable or unwilling to add another high-level manager to their head count. Because Progent is vendor-agnostic, with a large staff of engineers certified to support all leading OS platforms and networking technologies plus a wide selection and business applications, Progent is in an ideal position to provide objective recommendations along with advanced technical help for creating information systems that fit the special needs of your organization.
Herakles/QTS Test Lab Consultancy
Specialists Herakles Data Center Test Lab
The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, planning or validating business continuity strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients who lack sufficient internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical network initiatives on schedule.
System Center 2016 Migration Professionals
SCDPM 2016 Computer Engineer
Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
Small Business Computer Consulting Firms Linux RedHat Online
Linux Online Networking Consultant
Progent offers national online phone support and consulting services for companies who run networks powered by versions of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Online technical support offers maximum leverage for your information technology dollar by extending client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security specialists to assist you with the most difficult network issues.
Juniper Junos BGT Security Companies
Juniper Junos Network and Security Manager Network Security Evaluation
Progent's Juniper-certified network consultants can assist your company to plan and deploy Juniper Firewall/VPN platforms, enhance and support your infrastructure, and migrate efficiently from outdated devices to the latest versions. Progent's Junos OS engineers can also provide support for Juniper's flagship network control software to enable you to simplify the management and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that include a combination of Juniper's software platforms.
Remote Support Services SharePoint 2016 Power View
Microsoft SharePoint 2016 PowerShell Integration
Progent's Microsoft-certified SharePoint consultants can provide economical online and onsite expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Dynamics GP 2015 SQL Server Analysis Services Contract Programming Firm
Dynamics GP 2015 R2 Migration Professionals
Microsoft Dynamics GP 2015 R2 features a new design that improves cloud readiness, supports popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants have the broad technical skills and hands-on experience to resolve the critical IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.
System Center DPM 2016 Technical Consultant
Data Protection Manager 2016 and Shielded VM Support Outsourcing
Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, implement, administer, and repair a multi-site backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of DPM or from a legacy solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.
Juniper SA4500 SSL VPN Auditor
Security Contractors Juniper SSL Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft Windows 2003 Cluster Server Support Outsourcing
Microsoft Exchange Cluster Remote Support Services
Progent provides Microsoft Windows 2003 Cluster Server expertise to help your company deploy zero-downtime clustered servers that can deliver 24x7 uptime. Clustered Windows servers for high-availability networks include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By helping you plan zero-downtime clustered server solutions based on Windows Server 2003 Cluster, Progent’s Certified Windows engineers make sure that your non-stop clustered servers are configured to maximize the strategic value of your information system.
Cisco VoIP Phones and CallManager On-site Technical Support
Jabber Network Consulting
Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
24-Hour Microsoft CRM Outsourcing
Customer Relationship Management Integration
Progent's team of application experts can provide advanced consulting, custom development, deployment help, and webinar training for leading applications that address key areas including ERP and MRP, general accounting, management analytics, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting support online, Progent can help clients anywhere in the United States to avoid the time and fees associated with travel and on-premises activity without sacrificing the effectiveness of technical support.
After Hours Citrix Workflow Studio Consult
Citrix StorageLink Site Recovery Consultants
Progent's Citrix experts can help you to evaluate the potential business benefits of the available editions of Citrix Essentials for Hyper-V, help you to use Citrix administration tools in your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to improve the performance, availability, flexibility, and recoverability of your virtualized network while lowering the cost of equipment and operations and streamlining management processes.
Fedora Linux Online Support
Mandriva Linux Specialist
Progent's Linux support experts provide small companies and developers support for managing and supporting Linux systems that coexist with Microsoft-based networks. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of experience offers you an easy one-stop source to show you how to build and maintain a secure and robust cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Computer Consultants Offsite Employees Collaboration Software
Offsite Employees Collaboration IT Services
Progent can assist small and mid-size organizations to configure collaborative software to enable their teleworkers to benefit from positive teamwork with fellow workers and customers.
Juniper Junos BGT Compliance Audit
After Hours Juniper Junos Network and Security Manager Consultant
Progent's Juniper-certified network consultants can assist you to plan and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from discontinued products to the latest releases. Progent's Junos OS engineers can provide support for Juniper's premier network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain networks that include a combination of Juniper's OS platforms.
Tandberg T3 Telepresence Engineers
SCOPIA Video Conferencing Consultant
Progent can provide the expertise of a veteran consultant with extensive experience configuring, maintaining, and enhancing immersive telepresence platforms from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network support team, your ISP, and your video conferencing platform supplier to assist your company maximize the business value of your telepresence solution.
Meraki Wave 2 Wi-Fi Access Point Professional
On-site Support Meraki MR53 Access Point
Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support services to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users irrespective of their mobility or computing device.
Microsoft Windows 2003 Support and Help
Microsoft Certified Expert Specialist Windows Server 2003
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your business goals. Progent can also help you with designing, deploying, administering and supporting powerful information technology solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Offsite Workforce Security Consultants
Offsite Workers Security Computer Consulting
Progent can assist small and mid-size companies to configure security defense systems and deliver response expertise for a remote workforce.
SQL Server 2017 Migration Online Technical Support
Support and Help SQL Server 2017 Always On Availability Groups
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of migrating to SQL Server 2017 and can help your organization to design and implement a smooth migration of your current SQL Server environment to any network model including onsite, cloud-based, or hybrid. Progent's consultants offer remote or onsite support ranging from as-needed architecture review or debugging to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
Security Firms Check Point ZoneAlarm
Check Point Security Gateways Evaluation
Progent's Check Point consultants can help you select and deploy Check Point Software Firewall software and hardware powered by Check Point's technology to offer an economical and efficient security solution for your corporate network. Progent can also help you configure other Check Point technologies including ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and provide a single stop for continuing technical support, maintenance, education, and design expertise.
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