Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Hartford company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Hartford, Connecticut businesses to with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be particularly complicated if you have to accommodate a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background delivering remote support for both outdated and current technologies in remote office solutions allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist you to create a productive telecommuting infrastructure include:
IP Voice Integration for an At-Home Workforce
Expanding the company PBX system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or older products for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice service that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice environments to handle a growing remote workforce.
Voice/Video Conferencing for Teleworkers
A broad selection of voice/video conferencing products from major technology companies enable virtual discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent can assist your organization to manage your existing conferencing ecosystem and enhance the productivity of your at-home employees.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of applications that deliver a cohesive user interface for exchanging information across multiple sites and on a wide selection of endpoint devices. Progent has provided online consulting services for SharePoint and Exchange Server since their initial releases and can assist your company to tune these flagship collaboration products to optimize the productivity of your remote workers.
SharePoint uses web sites to promote collaboration and information delivery by providing policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create protected portals that enables remote workforce to view and edit consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Office 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide affordable remote assistance for enabling organizations to build, manage and repair integrated network architectures that incorporate internal data centers, telecommuters, branches, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, identity, and cybersecurity.
Azure is a popular family of public cloud services that allows you to use IT infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Azure, refer to Microsoft Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's popular family of business productivity applications and cloud services offered by subscription. Office apps and services are marketed in a selection of plans intended for users ranging from individuals and small offices to large corporations. Progent can provide fast and affordable online access to consultants familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans offered with Office 365 and deploy 365 apps for your teleworkers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft Office 365, refer to Microsoft 365 integration support.
Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product product suite. Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to build hybrid information systems. Progent's Exchange consultants can provide as-needed help to get you past challenging IT bottlenecks and can also provide comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest source of cloud-based services. Progent offers quick and affordable online access to cloud connectivity consultants who can assist your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's support services for Amazon AWS, see Amazon AWS integration services.
Google Cloud is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your key applications cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity management for at-home workers with Google Cloud Identity. Progent's consultants can also help you to utilize GCP's management tools to administer and track your GCP ecosystem. For information, see Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as part of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
Security and Compliance for Remote Workers
At-home workers commonly run their own computers and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for judicious deployment of firewalls, remote endpoint monitoring, and the creation of policies that follow best practices. Progent's veteran roster of certified data security professionals can help your business to plan, implement and administer a compliant security solution that protects vital information in networks that include remote workers.
Data Protection for Remote Workers
The field of Data Protection involves saving and restoring vital information so as to prevent data loss and reduce restoration time and effort in case of storage system problems due to equipment breakdowns, software hiccups, human error, malware, or any other reason. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized environment for protecting corporate data by managing onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on devices, push patches and certificates, set up rules for accessing information and networks, set passwords, create VPN tunnels, determine how home-based workers share data, establish threat defense, ensure security compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Intune works with Apple iOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and how Progent can help your company to use this platform to administer the devices of your at-home workers, see Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Top features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Hartford, Connecticut organization, phone