Hartford Offsite Workforce Connectivity Support and Consulting
Solution Design, Configuration, Administration and Help Desk Consulting Services
Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Hartford company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from on demand guidance for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Hartford, Connecticut organizations to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Integrating the network infrastructure needed to support a remote workforce can be particularly complicated if you must manage a combination of personal hardware such as desktop computers and laptops, Internet routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering online help for both legacy and current technologies in virtual office solutions allows you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:
- VPN technology makes it possible to create a secure tunnel for authenticated remote employees to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your teleworkers and your various network resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a remote PC's desktop. This provides network managers substantial control over the digital environment of at-home employees and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert remote support for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and guests, are commonly utilized by telecommuters to connect to their router for work. This can cause throughput and security issues. Progent can help businesses to mitigate these problems by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti wireless AP integration help.
- Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the corporate network. Line-of-business applications might require backup Internet connections in case the primary connection fails. Progent can provide expertise for selecting Internet service providers, selecting appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet connections. See Internet connectivity integration services.
IP Voice Solutions for Teleworkers
Expanding the company phone system to include telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can help businesses of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations tune their current Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consultants.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide online integration and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from major technology companies support virtual discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your existing conferencing environment and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to support your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features such as voice/video calling, threaded chat, plus data sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging information throughout multiple sites and on a broad range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to deploy these critical collaboration products to maximize the effectiveness of your at-home workforce.
SharePoint uses web sites to facilitate collaboration and information delivery by offering policy-driven delivery of content, workflow, and tools for searching through company-wide information silos. SharePoint permits you to create protected web portals that allows remote workers to see and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to integration consulting services for Exchange Server.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and colleagues can share them securely via a web browser. Provided with Microsoft 365, OneDrive enables remote employees to co-edit files. Edits made offline are uploaded when you reconnect to the Internet. For details about Progent's consulting services for OneDrive, go to Microsoft Onedrive integration experts.
Public Cloud Integration for Remote Workers
Progent offers affordable online assistance for enabling businesses to create, maintain and repair cohesive network models that include internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud access, identity, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes more than 100 services services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's expertise for Azure, visit Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud services offered on a subscription basis. Office apps and cloud services are marketed in a selection of plans designed for customers ranging from individuals and households to major corporations. Progent can provide fast and easy online contact with experts familiar with Office 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve maximum business value. For information about Progent's expertise for Microsoft Office 365, see Microsoft 365 integration services.
Office 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product product suite. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with local Exchange environments, allowing you to create hybrid networks. Progent's certified Exchange consultants can provide as-needed help to get you through tough IT roadblocks and can also provide comprehensive project management services to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To learn Progent's expertise for Exchange Online, visit Office 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's leading source of cloud services. Progent can provide rapid and economical online contact with cloud connectivity experts who can help your business to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-availability network model so your users have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to extend your current IT resources with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy virtual machines on GCP Compute Engine, design a cost-effective storage system with Google Cloud Storage, and simplify access control for at-home workers with GCP Cloud Identity. Progent can also help your organization to utilize GCP's management tools to control and monitor your GCP ecosystem. For details, visit Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide transition to a teleworker workforce, which might be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support specialists along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Support Desk organization by sharing delivery of Help Desk support services transparently between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class technical support to your at-home workforce, see Progent's Help Desk supplementation Services.
Cybersecurity for Remote Workers
Teleworkers often run their own computing devices and work in a physically unsecured space. This increases their vulnerability to cyber threats and calls for judicious deployment of security appliances, remote endpoint monitoring, and the creation of security policies in compliance with leading practices. Progent's seasoned roster of certified cybersecurity experts can assist your business to design, implement and administer a compliant cybersecurity solution that guards critical information in networks that incorporate an at-home workforce.
- Firewalls allow you to build a network that can be securely accessed by on-premises users as well as by at-home workers, mobile employees, vendors, clients, and the public. Modern firewall appliances permit you to assign and control different access rights to different classes of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks become increasingly sophisticated. Progent works with both new and legacy security appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, go to firewall integration and support services.
- Online Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by at-home workers and either reject or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint device, monitoring all activity and using advanced behavioral threat analysis to identify new threats at inception. When an attack is spotted, ProSight ASM immediately disconnects the targeted endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are not connected to the Internet. To find out more about ProSight ASM, visit remote endpoint monitoring for teleworkers.
- Security Audits can evaluate the exposure of your information system to all types of outside and internal security threats for a network that incorporates telecommuters. Progent can deploy online, automated security analysis scanning for rapidly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by data security professionals with top credentials such as CISM, ISSAP, and GIAC, can help your company to evaluate your operations and policies and review your WAN architecture to enable you to implement top-level security for your remote workers.
Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering critical data so as to prevent data loss and minimize restoration time and effort in the event of storage problems resulting from equipment issues, programming hiccups, operator error, cyber attack, or any other reason. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for remote workers must cover multiple types of user-owned endpoints. Progent offers fast online help from consultants knowledgeable about a broad array of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a quick switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to create, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager features a centralized platform for protecting critical information by managing onsite, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and applications. Managed endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of at-home workers can use Intune to deploy and validate apps on managed devices, push updates and certificates, configure rules for accessing information and resources, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat defense, ensure security compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. For details about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Key features of Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Expertise
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An index of content::
Firepower On-site Technical Support
Online Support Firepower Services
Progent’s Cisco-Certified network experts offer experienced PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progent’s Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
At Home Workers VoIP Integration Support
24/7 At Home Workers IP Voice Integration Support
Progent can assist small and mid-size organizations to deploy VoIP technology to provide their at-home employees the advantage of virtual extensions of the corporate phone system.
System Center 2016 and SSRS Reporting Network Engineer
System Center 2016 and NetApp Integration On-site Support
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT service programs, small and midsize organizations can choose a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small company networks world-class availability, protection, and performance.
Linux with Windows Specialist
Urgent Windows, Linux, UNIX, Solaris Online Consulting
If your office network mixes Linux-based products technology with MS Windows, Progent can show you how to integrate your computers into a unified network that allows all your operating systems to coexist for simple management, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's Linux and Microsoft Windows integration assistance services feature IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network support and repair, on-site technical support, and Helpdesk outsourcing.
Windows Server 2012 R2 Data Deduplication Consultants
Windows Server 2012R2 Active Directory Consultants
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, team, develop an enterprise-wide security plan, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Cisco VoIP Phones and Presence Online Help
24-7 Cisco VoIP Phones and Unified Communications Remote Support
Progent's Cisco certified networking experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
After Hours vSphere Data Protection, Technology Professional
Services Mozy
Progent offers economical online support from engineers with expertise in a wide array of products and technologies that provide solutions for protecting Windows, Apple Mac, and Linux servers and desktops as well as notebooks and smartphones. Progent offers help for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help your company to deploy, upgrade, or maintain backup solutions for a variety of environments including local, remote, cloud-based, or hybrid.
VMware Site Recovery Manager Compliance Professional
Consultants VMware SRM Disaster Recovery
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Support Outsourcing Wave 2 Wi-Fi controller
prime infrastructure Professional
Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless LANs by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast failover, and hardening security by detecting threats and filtering traffic content according to user type and location. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Remote Troubleshooting Small Company
Small Office Network Configuration
If you have a company IT system with 10 to 50 network users, Progent's network outsourcing services save your company from over-reliance on single independent consultant while giving you affordable and reliable access to enterprise-class network expertise. By providing IT consulting help when you require it, providing advanced expertise for critical technologies, offering value-added services such as automated network monitoring, and billing only for support you receive, Progent gives you an economical solution for optimizing the profitability of your small business information system. Progent is the smart way for small organizations to build and support a robust and secure IT network and to have fast access to the skilled help ordinarily available only to enterprises who are able to support a sizeable in-house IT organization.
24/7/365 Wireless Integration Services
Office Wireless Specialist
Progent’s wireless professionals can help small businesses plan, select, pilot, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of protection that equals or excels wireline interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you select and deploy the wireless link technology that match your business requirements.
Barracuda Cloud Backup IT Consultant
Barracuda Backup Scheduling Integration
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help your business to plan, configure, manage and repair a backup and disaster recovery solution based on Barracuda technology.
Technical Consultant wireless VoIP phone and Aironet APs
Immediate CCIE Certified wireless IP phone integration IT Consulting
Progent's Cisco Wi-Fi VoIP phone configuration experts offer online and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of a campus.
Microsoft Azure migration Contract Development
Microsoft Azure firewall configuration Reporting
Progent can help small companies to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and make sure that you sidestep the typical errors small organizations make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to manage Apple iOS devices and Google Android handhelds.
SCDPM 2012 and Hyper-V Setup and Support
SCDPM 2012 Compliance Support and Integration
Progent's Microsoft-certified consultants can provide remote or in-person support to help organizations of all sizes to plan, implement, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed support for resolving particularly stubborn issues, or full project management support. Progent can also help your business to design Data Protection Manager into an enterprise-class disaster recovery plan.
On-site Technical Support Catalyst 9117 Access Point
Catalyst Wi-Fi 6 AP Site Survey Support and Setup
Progent's Cisco Catalyst 9100 Series 802.11ax AP experts offer affordable remote and onsite help for Catalyst Wi-Fi 6 wireless APs.
MCP System Consulting
Cisco Certified Internetwork Expert (CCIE Routing & Switching) Server Setup
Progent provides customers access to consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that clients deserve to be sure that their IT service professionals have formal training as well as extensive practical field experience so that Progent's clients can use Progent's service with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially superior vendor help than is offered to non-certified consultants, enabling Progent to deliver customers a better class of IT service. In other cases, major credentials such as CISA or ISSAP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the assistance of accredited IT professionals.
Small Business Managed IT services Consulting
Award Winning Network Management outsourcing consultants Technical Support Services
Progent's ProSight portfolio of managed services are designed to offer organizations who maintain minimal in-house network support teams with low-cost access to enterprise-class management platforms and technical expertise. Advantages of the ProSight line of managed services include predictable IT maintenance expenses, automation of common administrative tasks, continual absorption of the latest information technology, graceful migration from older systems to up-to-date solutions, improved fit between information technology with business objectives, access to seasoned IT consultants, and allowing management to focus on business instead of ever-changing network technology.
Small Office Network Manager
Small Office Support Group
Progent offers businesses of any size world-class network remote or on-premises consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also can provide security consulting for businesses varying in size from the small office to the global enterprise.
24x7 Consultants Offsite Managed Data Backup/Recovery Services
24x7 Consultant Cloud Backup Security
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data.
Computer Consultant Windows Server 2008 Active Directory
Windows 2008 R2 Engineer
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and versatility that accelerate productivity of local, remote, and mobile workers. Progent's network experts can deliver affordable remote engineering, technical support, and training services to assist you to plan, implement, and maintain Windows Server 2008 R2 to add significant business value to your information system.
Engineers VMware Cross vCenter NSX
Best VMware SRM and NSX Disaster Recovery Consulting Services
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
BlackBerry Synchronization Outsourcing
BlackBerry Wireless Remote Troubleshooting
Progent can provide the expertise of RIM BlackBerry-certified professionals who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry expert and minimizing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient remote support model, provides small companies an efficient solution for incorporating BlackBerry technology seamlessly into their information network.
UCS server Professional
Integrated Services Routers Engineer
Cisco Unified Communications Manager, formerly known as CallManager, functions as the center of Cisco's collaboration portfolio. Unified CM and Unified CM Express offer an advanced IP-PBX by integrating closely with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable online and onsite support to help businesses of all sizes to create and administer CUCM ecosystems by providing Unified Communications Manager integration and troubleshooting services that add maximum business value. Progent's consultants can help with any aspect of Unified CM support and troubleshooting in areas such as integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE support, creating Cisco UCS server failover solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Audit Juniper Firewall/VPN
Computer Security Juniper Networks NetScreen
Progent's Juniper Networks-certified NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor systems.
iPhone and SQL Server integration Specialists
iPhone and Outlook integration Consultants
Progent can provide cost-effective remote assistance to assist you to design, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent also offers online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the business value of your IT network.
Top Solaris with Windows Consultants
Windows, UNIX, Solaris Support and Integration
If your company network combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can show you how to integrate your servers into a unified environment that allows all your operating systems to coexist for easy management, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance services feature IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and troubleshooting, on-site technical support, and Helpdesk outsourcing.
Remote Wireless Site Survey Technology Consulting Services
Remote Wireless Site Survey Consulting
Progent's wireless site survey services make it easy to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, offering your business a WLAN that delivers the reception, performance, capacity, security, and hand-off capability your company needs.
Online Support Microsoft Firewall
Emergency ISA 2000 Server Technology Consulting
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without overly limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft ISA Server Technical Support Services
Microsoft Expert Consulting ISA 2004
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can assist you to design, install, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, performance and ease-of-use that your company needs.
VPN Technical Support Services
Cisco RADIUS Security Professionals
Cisco's security and offsite access solutions for small to mid-size companies offer a full array of manageable security products to let you safeguard your entire information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business goals.
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