Expanding your remote workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Lexington-Fayette organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Lexington-Fayette, Kentucky businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists along with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service enables you to augment your existing Call Center staff by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support solution utilizing the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Lexington-Fayette, Kentucky company, phone 1-800-993-9400 or go to Contact Progent.