Expanding your remote workforce can have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Lexington-Fayette company to select the appropriate tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Lexington-Fayette, Kentucky companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Desk staff by sharing responsibilities for Help Desk Call Center support services transparently between your in-house IT support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Lexington-Fayette, Kentucky business, phone 1-800-993-9400 or refer to Contact Progent.