Enlarging your telecommuter workforce can have a significant impact on IT architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Lexington-Fayette organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Lexington-Fayette, Kentucky organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which might be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting delivery of Call Center support services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, see Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Lexington-Fayette, Kentucky business, call 1-800-993-9400 or go to Contact Progent.