Enlarging your telecommuter workforce can have a significant impact on IT architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Lexington-Fayette organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Lexington-Fayette, Kentucky organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which might be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting delivery of Call Center support services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Lexington-Fayette, Kentucky business, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    If your office computer system combines Linux platforms with MS Windows, Progent can help you to incorporate your IT resources into a cohesive network that allows all your operating systems to coexist for easy management, seamless dataflow, high dependability, enhanced throughput, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration assistance services include network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.

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    NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to provide fast, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's team of seasoned network consultants can assist your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks such as assigning disk pools, determining aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and verifying your disaster recovery system to show adherence with industry standards and government requirements.

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    Progentís Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP solution built, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the functions you currently require, with the option to add users and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains consulting engineers can show you how to deploy, configure and administer the latest release of Microsoft Dynamics GP or upgrade smoothly from an earlier version.

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    Altaro VM Backup software provides small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, extensive support for Windows CSV and VMware vCenter for handling larger environments, and support for Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of consulting services to assist you to plan, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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  • Exchange 2019 Migration Consulting Lexington-Fayette Kentucky Exchange Small Business Computer Consultants Lexington-Fayette Kentucky
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    Progent's consultants can help you with every phase of Microsoft Azure integration including requirements analysis, readiness assessment, system design, pre-production testing, implementation, automated management, performance tuning, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN connections so that your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems.

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  • Email Policy Management Specialist
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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of ProSight Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's UNIX platform consulting services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.

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    Windows Server 2008 R2 features high levels of performance, protection, availability, scalability, and versatility that accelerate output of on-site, remote, and mobile workers. Progent's network experts can deliver affordable remote engineering, troubleshooting, and training services to assist your company to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add substantial business value to your network.

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    Progent's Microsoft-Certified SQL Server engineers offer an array of services to help small companies to design, install, administer, and repair SQL Server 2008 solutions so that they gain the maximum competitive advantage from this advanced RDBM technology. In addition, Progent offers expertise for network architecture, company-wide protection, and custom software development to optimize the strategic value of your information investment.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it.

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    Progent's certified security staff can show you how to safeguard your Mac network through professional support offerings including running security tests, recovery from virus and worm attacks, setting up firewalls, implementing safe off-site and mobile connectivity, deploying monitoring programs for protection against viruses, spam, and malware, and developing a comprehensive security plan adapted for the particular objectives of your corporate network.

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    Progentís team of expert software programmers, database designers, and program managers can help large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can help customers plug expertise gaps by providing database designers and programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to integrate SharePoint with additional data sources such as Microsoft SQL and Office Excel to build data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can help businesses to create, expand, troubleshoot, or migrate web applications to take advantage of the most current web technology.

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    SMS Server Upgrade IT Consultants

    Progentís certified consultants offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for update and deployment automation. Configuration Manager is the new name for the update management solution previously called SMS Server. Configuration Manager offers a variety of new features to Systems Management Server including full automation, integrated Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified engineers can help you use SMS or Configuration Manager effectively for streamlined operating system and application software installation, security patch administration, software tracking, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager 2007.

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    Microsoft Expert Enterprise Windows System Consultants

    For large businesses, Progent can leverage internal IT groups by offering extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can act as a seamless nearby extension of corporate network management. Progentís enterprise consulting services include company-wide security, online branch office support, system architecture, Sarbox compliance, project planning, and world-class support for multi-site office environments based on Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a site move or branch move, or a network architect to assist with building or utilizing an Internet Data Center or Hosting Facility.

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    UNIX with Windows Remote Technical Support

    If your business has a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISA and CISM-premier security specialists can help your whole enterprise in a wide range of security topics including security management practices, security architecture and strategies, access management products and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISA and CISM stipulate the basic skills and worldwide standards of performance that network security professionals are required to possess. These certification provide IT management the confidence that those who have earned their CISM or ISSAP certification have the experience and theory to deliver effective security management and engineering help.

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    Exchange 2000 Server Upgrade Consulting

    Years of experience with Microsoft's email products has made Progent one of the most qualified IT consulting firms in California for integrating messaging solutions powered by Exchange Server 2000. Progent is skilled in helping small organizations get all the advantages of Exchange Server under common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server management.

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  • Office 365 authentication Network Consulting Award Winning Office 365 AD Connect Online Support

  • 24-Hour Exchange 2013 Upgrade Consulting Services
    Exchange 2013 Unified communications Network Consultants

    Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These enhancements affect key facets of IT like manageability, availability, compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT team to maintain your Exchange 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

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    Data Protection Manager 2016 and Shielded VM Consulting Services

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-aware protection for key workloads such as SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, deploy, administer, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from an older version of DPM or from a legacy system, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.

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    Professional Apple Mac Architecture

    Progent's Mac networking engineers can help you with a wide array of system foundation issues including network architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and supporting a network architecture that is robust, secure, efficient and aligned with your corporate objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.

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  • Remote Network Monitoring Consulting Services Network Management Outsourcing for Small Businesses
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  • Remote Technical Support Cisco ASA Firepower Network Consultant Cisco Firepower NGIPS

  • MOM 2005 Case Studies
    MOM Case Study

    Before Progentís MOM-based solution, network issues were handled reactively, once users complained about them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now ward off system problems before they grow to be serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients know that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class reliability, safety and productivity.

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  • SQL Server 2016 PolyBase Support and Help Expert Microsoft Certified SQL Server 2016 and VMWare Network Engineer
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    Network Consulting Virtual Service Desk

    Progent's Standard Help Desk Services offer a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

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  • Award Winning Systems Security Certified Practitioner (SSCP) Network Support Group
    Consultancy Services Group CCIE Voice

    Progent offers customers the services of engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that customers deserve to know that their computer support providers have accredited training plus broad practical backgrounds so that Progent's customers can use Progent's support with trust. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially better vendor support than is available to non-certified service providers, enabling Progent to deliver customers a better level of computer service. In other cases, recognized credentials such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory requirements by using the assistance of accredited IT experts.

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    Biggest Professionals Ubiquiti UniFi Security Gateway

    Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances running on multiple venues with thousands of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of veteran Wi-Fi professionals who can help your organization to determine the benefits of Ubiquitiís UniFi technology for your business and help you to design, deploy, manage, and troubleshoot your UniFi ecosystem.

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  • Cisco Firepower AMP Computer Consultants
    Support and Integration Cisco Firepower Configuration

    The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can help your company to manage your current PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Intune and Windows 8.1 Support and Help

    Progent's Microsoft-certified Intune consultants can assist your company to assess the strategic value of utilizing Intune for managing your mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can help you to define policies, set up test systems to confirm the benefits of Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Intune deployment.

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    Online Support Telecommuter IP Voice

    Progent can assist small and mid-size companies to set up VoIP technology to give their at-home workers the benefit of virtual access to the company phone system.

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