Expanding your remote workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Lexington-Fayette organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Lexington-Fayette, Kentucky businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists along with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service enables you to augment your existing Call Center staff by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support solution utilizing the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Lexington-Fayette, Kentucky company, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • SBS 2008 Troubleshooting Small Business Server 2011 Online Consulting
  • SCCM Mobile Device Management IT Consultant SCCM Network Consulting
  • SMS 2003 Upgrade Computer Consulting Support Outsourcing Systems Management Server 2003
  • SQL Server 2016 and Power BI Specialists SQL Server 2016 AlwaysOn Specialists
  • SQL Server 2017 Always Encrypted Integration Support SQL Server 2017 Migration Remote Consulting
  • SQL Server 2019 and Hyper-V Network Consulting SQL Server 2019 Web Integration
  • Telecommuters Guidance near me in Lexington-Fayette - Help Desk Outsourcing Expertise Lexington-Fayette Kentucky
  • SQL Server Applications Consultants MS SQL Security Services
  • Server Management Engineers Virtualization Consult
  • Setup and Support On Demand IT Staff Augmentation Short Term Staffing Services On-site Technical Support

  • Network Security Scan Consultant Services
    Internal Network Security Scan Consultants

    Progent offers small organizations two low-cost network security evaluation packages that provide, at a preset price, remotely managed scans of your security profile which are evaluated by expert security engineers who assess the results of the scan, present objective evaluations of your existing security vulnerability, and offer suggestions for improvements. Progent has developed two complementary security evaluation packages for external and internal security scanning that are priced to meet the budgets of small businesses while offering enterprise-quality evaluations of your network's vulnerability to assault.

  • SharePoint Server 2007 Onsite Technical Support SharePoint On-site Technical Support
  • SharePoint Server 2019 Online Help Lexington-Fayette Kentucky Lexington, Fayette County Microsoft SharePoint On-site Support
  • Skype for Business Mirrored Back End Servers Engineer Specialists Skype for Business video conferencing
  • Small Business Server Support Lexington-Frankfort Lexington Network Consulting Service

  • Skype for Business 2015 Computer Engineer
    Skype for Business VoIP Specialists

    Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence consultants offer online and on-premises support to assist your company to maintain and repair your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade.

  • Small Business Support Organizations Small Offices Network Recovery
  • Small Office Experts Technology Consulting Small Office

  • Integration SharePoint 2010
    SharePoint Web Parts Computer Consultant

    Progent's Microsoft-certified engineers offer cost-effective online technical support and programming services to help your business to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to promote and improve information sharing. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's popular desktop programs like Office Excel, Word, Outlook, and Project. Progent can help your business to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 solution.

  • 24/7 Lexington-Fayette Offsite Workforce Call Desk Outsourcing Guidance Lexington Blue Grass Airport LEX
  • Small Office Small Business IT Consulting Firm Small Offices Server Support
  • Small Offices Troubleshoot Small Business Support Firm
  • Fayette County Kentucky Lexington-Fayette Remote Workers Help Desk Solutions Assistance
  • Solaris Consultants Solaris Professionals
  • Solaris Online Small Office IT Consultants Sun Solaris Remote Services
  • Specialists WiFi Management WiFi Management Professional
  • Sun Solaris Setup and Support IT Consultants Solaris
  • Sun Solaris Technical Support Urgent Solaris Computer Engineer
  • Supplemental Staffing Support Services Consultants Lexington Blue Grass Airport LEX Fayette County Kentucky Temporary IT Staffing for Network Support Groups
  • Offsite Workforce Lexington-Fayette Guidance - Help Desk Augmentation Expertise Lexington Blue Grass Airport LEX
  • Support Outsourcing Microsoft IM Infrastructure IT Consulting Microsoft Presence Awareness
  • Suse Linux Network Consultant Linux Network Consulting
  • System Center 2016 Orchestrator Remote Support System Center 2016 and Windows 10 Integration Network Consultant
  • System Center 2016 Security Consultants SCCM 2016 Technical Support Services
  • System Center MOM Professionals Comprehensive Event Management Integration Services

  • Remote Support System Center 2016 Migration
    Technical Consultant System Center 2016 and Office 365 Integration

    Microsoft System Center 2016 provides important improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • System Center Operations Manager Support and Integration Microsoft Experts Operations Manager Computer Consulting
  • Telecommuters Consultants in Lexington-Fayette - Conferencing Systems Guidance Lexington-Fayette Kentucky Lexington, KY, United States Remote Workers Lexington-Fayette Guidance - Voice/Video Conferencing Technology Consulting Experts
  • Telecommuters Consulting and Support Services in Lexington-Fayette - Collaboration Systems Consulting Experts Lexington-Fayette Kentucky Work from Home Employees Consulting Experts nearby Lexington-Fayette - Collaboration Technology Expertise Lexington, Fayette County, United States
  • Telepresence Network Consultant VoIP Phones Support and Setup
  • Teleworkers Consulting in Lexington-Fayette - Management Systems Guidance Lexington-Fayette Kentucky Telecommuters Lexington-Fayette Expertise - Endpoint Management Solutions Consulting and Support Services
  • Testing WatchGuard Firebox Network Security Audit WatchGuard VPN
  • Top Quality At Home Workers Guidance near me in Lexington-Fayette - Network Security Systems Expertise Lexington Blue Grass Airport LEX Teleworkers Consulting Services near Lexington-Fayette - Cybersecurity Systems Consulting and Support Services Lexington, KY
  • Trend Micro Network Consulting Top Ranked Palo Alto Networks Security Consultants
  • UNIX Consultants 24 Hour UNIX Specialist
  • UNIX, Windows Consultant Solaris with Windows Consulting
  • Unified Single Number Reach Support and Help Specialists Unified Contact center
  • Urgent Consultancy Firms Consulting Hourly Rate Consultant Cost Upgrading

  • Specialist application Testing Lab
    NLB Test Lab Specialists

    The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers without sufficient internal resources to configure effective pilot systems, the lab cuts capital costs and engineering risk and helps keep critical IT projects on schedule.

  • WLAN controller Technology Consulting Services Top Quality Cisco Certified Expert Flex Series Wireless Controller IT Consultants

  • Lync Server 2013 conference bridges Technology Professional
    Lync Server 2013 Front End Server Specialist

    Lync Server 2013, now called Skype for Business, allows businesses of any size to create a manageable and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a wide range of stationary PCs and mobile devices. Progent's certified Lync 2013 experts and system integrators can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your management staff and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.

  • WatchGuard Firebox M570 Firewall Cybersecurity Firms WatchGuard Fireware Cybersecurity Organizations
  • Wave 2 wireless controller Engineer prime infrastructure Information Technology Consulting

  • Consulting for Service Providers Technology Consulting
    Consulting for Service Firms Technology Consulting Services

    Progent's Support Program for IT Service Organizations lets you use Progent's information technology engineers under your own service brand as a transparent arm of your IT services team.

  • Web Application Security Evaluation Consultancy Cybersecurity Vulnerability Evaluation Services

  • 24-Hour Telecommuter IP Voice Computer Consulting
    Onsite Technical Support Work at Home IP Voice

    Progent can help small and mid-size organizations to configure VoIP solutions to provide their at-home workforce the benefit of virtual access to the corporate phone network.

  • Windows 2003 Server Consultant Microsoft Windows 2003 Remote Troubleshooting

  • Server and Desktop Monitoring and Reporting Online Support Services
    Remote Server Management Support and Help

    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity.

  • Windows PC Simulation on Mac Consulting Windows Applications on Apple Mac Remote Support
  • Windows Server 2012 R2 Clustering Computer Consulting Technical Support Services Windows Server 2012R2 Virtual Fibre Channel
  • Windows Server 2016 Health Service Online Help Windows Server 2016 Hybrid Integration Computer Consultants

  • Support Windows and Solaris
    24x7 Engineer UNIX, Windows

    Progent's UNIX family consulting experts offer small companies and software developers support for administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent offers your business contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of expertise offers you an easy single source to help you build and maintain a protected and robust cross-platform connectivity and communications solution that allows UNIX and Microsoft interoperability by integrating Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

  • Windows Server 2016 Small Business Network Consulting Companies Lexington-Fayette Kentucky Windows 2019 Server Consulting Organization
  • Windows Server 2019 Disaster Recovery Remote Troubleshooting Network Engineer Windows Server 2019 Security and Compliance
  • Windows, UNIX, Solaris Configuration Professional UNIX, Windows
  • Work from Cisco Engineering Subcontractor Job Telecommuter Jobs Telecommuting Network Consultants

  • Remote Access Remote Troubleshooting
    Remote Access Network Consultants

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to expand with your changing business needs. Progentís Cisco-Premier network experts support Ciscoís comprehensive line of hardware and software targeted at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user certification, authorization, and accounting from a graphical Web interface.

  • macOS and Cisco Security Setup and Support OS X Lion Security Consultant

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