Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Walnut Creek company to pick the right technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Walnut Creek, California companies to with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their active tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your regular support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model based on the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Walnut Creek, California organization, call 1-800-993-9400 or go to Contact Progent.