Walnut Creek Teleworkers Integration Consulting
Call Desk Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Walnut Creek company to pick the right technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Walnut Creek, California companies to with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their active tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your company to expand your current Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your regular support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model based on the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Walnut Creek, California organization, call
An index of content::
Microsoft Experts Exchange 2007 Integration Services
Microsoft Exchange Remote Consulting
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are in keeping with your business needs.
Google Cloud Natural Language Consulting Services
Cisco Google Cloud Natural Language Consultant Services
Progent offers affordable remote and onsite consulting to help companies to move any portion of their core network resources to Google Cloud Platform services. This can save time and equipment expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.
Best VLAN Test Lab Consultants
Urgent Project Management Test Lab Professional
The Progent Test and Training Lab at the QTS Internet Data Center is available for piloting line-of-business applications, developing efficient migration methodologies, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and establishing training systems for new technologies. For Progent clients who lack sufficient in-house resources to configure proper test environments, the lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.
Engineer Microsoft T-SQL
Microsoft Expert SQL Expert Development
Progent's Microsoft-certified SQL Server application developers and database administrators offer online consulting to assist organizations of all sizes to build, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts offer support for any facet of application development in solutions that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
Ubiquiti UniFi XG switch Consulting
Ubiquiti UniFi Controller software Professionals
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices running across multiple sites with any number of access points can be remotely configured and administered using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can assist you to determine the value of Ubiquiti’s UniFi technology for your environment and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.
Online Consulting Offsite Workers Data Protection
At Home Workers Data Protection Professionals
Progent can assist small and mid-size businesses to design, implement, test and manage backup technology needed to support a remote workforce.
IT Training Support
Microsoft, Cisco and Security Certified Experts Knowledge Transfer Support
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Windows Active Directory Remote Troubleshooting
Microsoft Active Directory Specialists
Windows Active Directory requires significant practical experience to configure optimally across a large corporation. Progent’s Microsoft Premier consultants are skilled in designing, deploying, and maintaining sophisticated Microsoft Enterprise AD projects. Progent’s fields of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, dealing with residual legacy version configuration objects in production Active Directory systems, and repair of unsuccessful configurations of Active Directory and AD-associated applications.
wireless IP phones and Meraki APs Configuration
Support Outsourcing wireless IP phones and Aironet APs
Progent's Cisco-certified Wi-Fi technology experts can help organizations to configure, manage, and debug Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Network Support Companies Cisco Architecture
Cisco Computer Specialists
Progent's Cisco CCIE network infrastructure consultants can assist you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software support.
Integration Support Microsoft CRM
24/7 IT Consulting CRM
Microsoft CRM helps mid-market businesses nurture positive customer interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and offer steady, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer service databases.
SMS Server Upgrade Online Consulting
Microsoft SMS Server Computer Consultants
Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to install system images, control mobile computers, and operate management utilities. In addition to advising you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks that cover processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage handheld computers and intelligent portable phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that incorporates policies, processes and IT products to keep your IT computer system protected.
Double-Take Software Availability Online Troubleshooting
Double-Take Replication Manager On-site Support
DoubleTake/Carbonite Software offers a family of products intended to provide small businesses a range of affordable alternatives for backing up and restoring vital workloads including Microsoft Exchange Server, SQL, Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information networks to achieve a high level of availability and disaster recovery capability at an affordable cost.
Skype for Business and Cloud Voicemail Consultant
Skype for Business 2019 Professional
Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) calling. Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help you to maintain and troubleshoot your existing Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business migration.
CRISC Certified Risk and Information Systems Control Analyst Consultant
24/7 CRISC Certified Risk and Information Systems Control Consulting Services
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management solution based on best practices identified by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.
Microsoft ISA Server Support Consultants
Microsoft Sharepoint Server Integration Consultants
Progent's Microsoft-certified consultants offer network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s consulting professionals can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).
SonicWall NSA 3650 Firewall Security Audits
24/7 SonicWall TZ350 Firewall Technical Support Services
Progent's SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall firewalls into a complete network protection solution and build protection into your corporate processes.
CISSP Certified Information Security Officer Specialists
CISSP-ISSEP Security Technology Professional
Progent's CISSP-certified cybersecurity consultants can assist businesses of all sizes with any aspect of IT security. Progent can help implement efficient security systems that protect a small office from modern threats or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.
Professionals Sodinokibi ransomware protection and recovery
ransomware defense checkup Technology Professional
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that reduces your exposure to a ransomware attack and meets your company's needs.
Small Business WAP351 Remote Support
Cisco Experts Support Small Business Wireless Access Point
Progent's Cisco-certified wireless integration experts can assist organizations to configure, manage, and debug Cisco Small Business Wireless Access Points.
Altaro VM Backup Verification Information Technology Consulting
Altaro VM Backup Offsite Network Consultants
Altaro VM Backup provides small and mid-size businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for individual files and emails, support for Windows CSV and VMware vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to help you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Outsourced IT Support Small-Medium Business
Computer Consultancy Company Midsize Company
Progent provides network support for mid-size companies who have 100 to 250 network users. The medium size business or office has typically been an underserved part of the market for network consulting services. The cost structures and support delivery practices of major outside support firms make them too costly for the typical small business or small medium business (SMB), which usually relies on a modest IT budget with which to maintain an information system whose advanced technology and sophistication are frequently comparable to the information systems of far bigger companies. Progent's support delivery model, which takes great advantage of online support, virtual network infrastructure and proactive server monitoring, significantly lowers the IT maintenance costs of an SMB while providing the small company with enterprise-level service from certified, world-class experts knowledgeable in a broad range of midsized business technologies. If your medium size company or small business is looking for the quality of IT help appropriate by a medium size organization without paying enterprise costs, contact Progent.
Security Inventory Professional
Security Scan Professional
Progent has put together two low-cost service bundles designed to allow small businesses to receive an objective network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security engineer runs an extensive test of your network from beyond your firewalled perimeter to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional runs a system scan from an authorized computer inside your firewall to determine your exposure to inside assaults. Both security inventory services are set up and executed from a secured remote site.
Consultant Services CISSP Certified Security Auditor
After Hours CISSP Certified Cybersecurity Manager Professional
Progent's CISSP-certified network security consultants can help organizations of all sizes with any aspect of IT security. Progent can help implement efficient security solutions that guard a small business against modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid networks that support local, remote, and mobile users accessing network resources distributed across a mix of physical sites and various clouds.
CISSP Certified Security Microsoft Azure cloud integration Expert Development
Microsoft Azure hybrid cloud solutions Professionals
Progent can assist companies of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower equipment investments. Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical errors small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN connections and also to manage Apple iOS devices and Android handhelds.
Nexus Switch VXLAN Professionals
24/7 Support and Integration Nexus MPLS
Nexus switches are intended to provide the speed, scale, uptime, virtualization support, capacity, security and manageability required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting and troubleshooting expertise to help you to plan an optimal switch architecture, build pilot systems to validate your network design, install and configure Nexus switches, create and enforce effective policies, run security vulnerability evaluations, configure advanced monitoring, consolidate network resources through virtualization, analyze and repair switching and routing issues, optimize performance, plan for expected growth, and set up the powerful fault-tolerant capabilities incorporated into Nexus products. Progent can also help you to migrate non-disruptively from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.
Emergency Windows 10 Training Technical Support Services
Expert Microsoft Certified Windows 10 Upgrade Services
Progent's Microsoft-certified consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, streamlined deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and users, and post-migration Call Center support services.
Dynamics GP 2015 SmartList Designer Integration
Microsoft Dynamics GP 2015 App Development Services
Microsoft Dynamics GP 2015 R2 introduces a new design that enhances cloud readiness, works with the most popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and adds over 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and hands-on experience to address the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this powerful product.
Visual Basic Coding
Web Site Contract Programming Firm
For custom application development, Progent can supply software design experts to write line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Consultant Project Implementation
Project Management Services
For advanced project management assistance, Progent can provide the services of senior IT experts with decades of experience in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to help enterprise customers follow leading practices to ensure that major projects are successfully completed on schedule and on budget.
Consulting Organization Nebraska
Support Consultant South Carolina
If your business does not need immediate remote support but expects to require assistance with your information system in the near future, you can conserve time and expenses and ensure that the right expertise will be available when you require it by getting in touch with a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.
Amazon hybrid cloud solutions Developer Firms
Amazon enterprise hybrid cloud solutions Coding
Progent can provide cost-effective remote consulting to assist companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
Jabber and Cisco Unified CM Support and Integration
Jabber and Skype for Business Professionals
Progent's Cisco Jabber consultants offer online or onsite support to assist businesses of any size to design, implement, manage, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced support for the products, technologies and services that go into building an end-to-end Jabber collaboration solution including Cisco network devices and management software, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
Network Health Evaluation Services
Active Directory Health Report Consulting
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner and safer AD implementation. Both versions also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability.
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