Expanding your remote workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can help your Walnut Creek company to pick the right technologies and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services that go from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Walnut Creek, California businesses to with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
An emergency, company-wide switchover to a from-home business model, which might be driven by a pandemic or as part of a disaster recovery plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support specialists along with world-class ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or revise their active trouble tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Call Desk staff by splitting responsibilities for Call Desk support services seamlessly between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Walnut Creek, California business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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