Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Walnut Creek organization to select the right technologies and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Walnut Creek, California companies to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Services for Remote Workers
A sudden, organization-wide switchover to a teleworker workforce, which could be the result of an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, add details, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your business to provide world-class IT support to your teleworkers, go to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Walnut Creek, California organization, phone 1-800-993-9400 or visit Contact Progent.