Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Walnut Creek organization to select the right technologies and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Walnut Creek, California companies to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, organization-wide switchover to a teleworker workforce, which could be the result of an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, add details, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your business to provide world-class IT support to your teleworkers, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Walnut Creek, California organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progentís experienced Cisco IT security consulting professionals offer high-level PIX and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to modular enterprise-level appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, minimizing common OS-specific security gaps.

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    Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a powerful but manageable IT network. The IT demands of the Microsoft .NET components included with Small Business Server calls for a computer consultant with hands-on background planning and building cohesive, end-to-end business technology environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of background supporting computer networks built on Microsoft platforms. This background assures you success in deploying, managing, and troubleshooting IT solutions that incorporate the Small Business Server package of servers and applications.

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    Progent's certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, create a corporate-wide security strategy, streamline IT management, assist with application development, and build and validate a DR/BC plan.

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    If your company network combines UNIX, Linux or Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high availability, superior performance, and strong security. Progent's UNIX and Microsoft Windows coexistence assistance offerings include IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and repair, on-site technical support, and Helpdesk outsourcing.

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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate serious issues detected by SCOM 2012.

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    Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure to support work-from-home employees.

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    Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 migration strategy that avoids network downtime, reduces long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.

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    Progent's UNIX platform support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient one-stop source to show you how to build and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can provide affordable online support from consultants skilled in a broad range of utilities and services that provide solutions for backing up Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent offers consulting support for all major data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help you to design, enhance, or troubleshoot data backup systems for a variety of topologies such as on-premises, edge to datacenter, cloud, or a mix.

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  • 24x7x365 Google Cloud Dialogflow Consultancy
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    Progent can provide affordable remote and on-premises consulting to help companies of any size to migrate any part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design, testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security.

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    Progent's CISM-certified security staff can show you how to protect your Mac environment through professional services including performing security audits, clean up after virus and denial of service penetrations, setting up firewalls, implementing safe off-site and mobile access, deploying automated programs for protection against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the particular objectives of your corporate information system.

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  • 24x7 WatchGuard VPN Information Technology Consulting
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    Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.

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    Progent's Microsoft-certified consultants can provide low-cost online and on-premises help to carry out your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your upgraded messaging system, educate your IT team and users to get them up to speed quickly on Exchange 2010, and provide continuing administrative services and engineering help. Progent can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.

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